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location in the heart of Naples the inside rooms are too dark; one lightbulb was burnt out, and although I reported it to the reception, it was not replaced
The attitude of staff at reception named Mr.P was wrong. As there was no hotel telephone directory, I had to come to reception to ask morning call but he didnt appologized until I suggested to do so.
I stayed in this hotel for 14 days. I appreciate especially the location.The room and the services are good. The breakfast is very limitd and need to be more variate.
Room was clean. Doing construction outside, bar not open, location OK but not great.
One night stay. Room, hotel facilities, staff and breakfast all excellent. Room rate high but this a 4 star hotel and the euro/pound exchange rate not good at the moment so that doesn't help.
Great location, nice staff, very quiet room, good breakfast The temperature in the room was too high (yet too cold at night to leave the window open), the air conditioning too loud to be left on. Apart from that, it was a great hotel.
Centrally located to everything. The staff was extremely friendly and helpful After one shower we ran out of hot water the first morning - the problem was addressed and corrected. The breakfast was on the skimpy side - not really what was expected.
I enjoyed the warmth of the staff and their helpfulness. The hotel is an old building squeezed in the block and without any outside view.
The staff members were very, very helpful. I had travelled by myself but felt very safe here.
excellent situation for exploring and safe
kindness of staff is hard to believe. excellent location. homely atmosphere.
Perfect location for sightseeing, elegant interior, kind staff. Internet access at the lobby was unstable, not only from my laptop but also from others. We used a internet cafe nearby (2min walk, 10am-8pm).
We only stayed for one night but the staff were very helpful from recommending an excellent pizza restaurant to booking a cab for the Airport. The Location could not be better - on a pedestrian street - and although our Room was on the front we never heard any street noise. The Hotel can be a little difficult to find if arriving during siesta time or late in the evening as the entrance door may be shut - however there is a buzzer alongside the door
location and hospitality
location in centre of Naples bar shut by 9.30pm without notice
location difficulty in entering
The reception was super. They were willing to help in every way and they were efficient and really charming!
The location is good, the staff very friendly and helpful.
Tranquility of the building. Kindness of its staff.
the localisation of the hotel was excellent. The hotel is on the 4th floor and you exit in Galleria Umberto, there is few bars and shopping area just downstairs. Even if it rains, you can stay in galleria and make some shopping I didn't like the breakfast, it not looked very fresh and small choice.My room has not the window with view on Galeria, but on the other ugly side.
Hotel decor spectacular, like living in mini palazzo. Staff wonderfully welcoming, friendly, helpful. Location excellent Nobody in Naples seems aware of its existence. So e.g. taxi drivers all know Galleria Umberto, but don't even know there's a hotel there. Landed there at night, no sign of life, asked residents of apartments in Galleria, but they had no idea either.
Staff was very helpfull and friendly. Good location. Balcony in the room was small and view was not good. The hotel is not easy to find
intimate,beautiful galleria ,pleasant helpful staff, marvelous location--perhaps the best in naples
The staff were extremely helpful and friendly. They really seemed to want to make my stay in Napoli pleasant. They also made great breakfasts. This hotel is a great value, the rooms are very nicely furnished. I had a little problem with my room's AC but the hotel took care of it quickly with limited inconvenience to me.
English-speaking staff. Accommodating and willing to assist. Location. Accommodations were well-appointed, comfortable. Cramped with additional person. Insufficient toiletries (basic soap, toothbrushes).
The service at this hotel was exeptional. The staff are all extremely friendly and helpful which made our stay a real pleasure. As it is a small hotel, there is a real sense of being a valued guest and not just a room number. Our room was lovely, four poster bed, all very clean and well kept. We'd definitely recommend staying here. The hotel is a little tricky to find once inside the Galleria (there's a small intercom by the wrought iron gates if that helps anyone planning to stay!). We were lucky as our taxi driver showed us where to go but I'm sure if you call the hotel one of the staff would be more than happy to come and find you in the Galleria itself!
Art and general atmosphere Noise coming from teh Gallery during late night because of football players
The staff was very helpful and kind. They gave us a lot of good adivce and information to visit the city.The rooms wide and comfortable.The breakfast good and tasty with the possibility to choose between salty and sweety things! The location absolutely perfect, at the very centre of the city and above all it has been amazing staying inside a monument, Galleria Umberto. Ask to stay in a room overlooking the Galleria, you can enjoy a really special and unusual view!
Unique location really inside galleria building. We can see Galleria from hotel room. Easy access from airport by Alibus. Free Wifi at the lobby.
It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.
i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels. there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.
helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.
Normal service. Very noisy after 8:00 due to works in the hostel
I've liked the location, the facilities, the hotel staff, been in your hotel make my vacation beautiful and unforgetable, reasons to choose the same hotel for the next trip in Neaple I didn't like the absence of vegetables at the breakfast.I didn't like that the airconditioner make too much noise
Best location, clean and confortable room.
Practical very old accomodations
Great location and best price for the area. Room was suppose to be non-smoking, but it smell like smoke. Internet access was available for a very high fee (7 Euro an hour); other hotels in the area charge only 8 Euro for 24 hours of use.
Central; good value (for Italy). Breakfast decent.
the hotel is ok, but still the wi-fi internet should be free. small bathroom, but still ok for one night stay
Central location, balcony in room work ongoing on third floor unaware of until stay therefore communal hallways and lift areas rather dusty! Bar opening hours poor!
Location was good for us because it was near the ferry terminal where we arrived from Palermo. The area was much cleaner than area around the Central rr Station. The hotel was near the Castel Nuovo,San Francesco di Paola, and Teatro San Carlo. Rooms and hotel were clean and staff friendly.
Very good location for our purpose (attending a conference at the Stazione Marittima) also for getting to other locations in the city
very close to the Alibus stop from the airport only a few minutes walk to the boats for Ischia very close to a lovely evening walk past beautiful old buildings and squares
Service provided by the manager Diverging quality of the rooms. Street side rooms are noisy
proximity to ferries to escape from naples pickpockets in piazza municippio, piles of rubbish in the surrounding streets
Location of the hotel, easy to reach the City Centre, the harbour, the railway station. This is the second time I chose your hotel, if I will have the opportunity to come back, I will make then same choice. Not at all.
Its location No
Excellent in the center of town location, very friendly and helpful staff, clean and comfortable and airconditioned room, good breakfast. parking for the car close by for a good price, 15 Euro per day
Good rooms, nicely furnitured and new. Good surrounding, very safe. Very loudly position 24h per day. Sleeping with open window imposible. The rooms were not cleaned at all. Just changing of towels every day. The bath was not cleaned not even once for 4 days.
the location was perfect...the room number 416 terrible....half stars
the AC was on a time basis, it came on at 8 oclock at night which was not a problem except when it did not come on and the room was hot it took several visits to the desk to get it remedied. the service was fair in this respect.
Excellent location, spacious room, very helpful hotel staff Breakfast not good quality
Hotel staff was really friendly and truly helpful. The room is quite nice, well decorated. Especially if you stay there with kids, I’m sure they will like it. Air-conditioning works well. The location is a little bit difficult to access by car. The outside of the hotel is loud until the middle of the night, but anyhow we could sleep by closing the window.
A great Hotel, very helpfull staff, centraly located, perfect atmosphere, very helpfull and friendly staff. Very clean rooms. A perfect place to enjoy Napels. Ok, you will be awake twice a night because of the closeby church bells, but is authentic part of Napels which one should take for granted.
Very good English speaking staff at the desk, they were helpful and friendly. The location in the alley ways was great fun very urban, and close to restaurants bars and shops. It was also close to the port for boats to Sorrento and Capri.
beautifully renovated recently. prime location. hotel stuff nice and helpful. would love to go back.
Our best Hotel on travel in Italy. Staff very friendly and helpful. Great room. Excellent location right in the centre. Plenty of tour information. In walking distance to most things and also to public transport. Loved it. Doesn't have parking. However, the location of the Hotel doesn't permit it and the location of the hotel means you don't need your own car.
Very good hotel in excellent location. Friendly staff, almost everyone speaks English. The rooms are clean and very comfortable. -
The staff is great, location is noisey.
I liked the service and helpful staff. The hotel location is excellent. I did not like the factt tha tthe hotel would not accept American Express Travellers cheques, even though in Euros. I did not like seiners served for breakfast.
The hotel is situated is the lively Spanish quartor of Naples and not far from the see. the personel is extremely helpfull and nice in every respect.
The hotel was right in the middle of Via Chiaia - a great location for visitors to Napoli. The room was lovely and modern and the shower rocked!!! The staff were so helpful - they even helped us to watch the Man United football match in our room when we couldn't find a bar that was showing it.
It was right in the heart of the shopping on Via Chiaia, a fairly clean, nice street, which is saying a lot for Naples. The room was very modern and spacious and even had a jacuzzi tub. The breakfast was also fantastic.
Stylish. Free upgrade to suite.
This hotel is in a very good location, easy walk to restaurants, shops,ferry connections, bus to train station for pompeii etc. Area around Chiaria very lively and felt safe. Only 20-30 minutes to airport by taxi. Staff very helpful and always polite.
Excellent location, lovely room, very helpful and friendly staff
Staff was very pleasant. Location is great if you renounce to views and open nature. Decoration and furniture poor. Relation price/quality not good at all.
The room was quiet large and very well decorated (for those who like modern style). Bathroom splendid and tidy. Good breakfast under a very nice glass roof. Nice people and very well located. The heater was down twice and we had to ask for it to be turned on. Despite the pedestrian street on which the hotel is situated, quite noisy. Better ask for rooms not on the street.
A convenient location for airport, walking around shopping district very easy literally on our doorstep, late night cafe on corner nearby was a bonus. Two great balconies on the family room. twin room window looked into central courtyard as opposed to street so felt a bit enclosed
The personnel was very good, they offered themselves to help us in any problem that we may have during our visit. They also gave us some good tips abouts restaurants close to the hotel. According to Italian standards the breakfast was good. Take care on Sundays. It is wonderfully located, close to everywhere. The room was vey well equipped. If they do not improve the maintenance they may have some problems in the future. The room had no views to the street and the air conditioning was just correct so wwe were missing the chance to open the windows to have some air from the outside. Even if the room had no windows, the noise from the air conditioning units in the courtyard could be heard in the room.
rooms were nice and clean, balcony view was good; location was great it was close to the historical piazzas and Via chiaia and Via toledo (which were not really that interesting but are 'to see streets' of Napoli) breakfast was poor and they couldnt manage to make hot cafe latte. It was very very difficult to find the hotel by car, there was absolutely no signs for the hotel on the streets. Because of one way streets, we had to park and walk to the hotel; even then, at the door of the hotel there was no label. The friendly coffee place was kind enough to walk us to the hotel and show the elevator inside the building. Only in the elevator, 5th floor said the name of the hotel! The reception was on the fifth floor so it looked like someone'e flat to us.
The staff is excellent and superfriendly. The location is super: next to the Via Toledo, but very quiet because you stay on the fifth floor. The atmosphere breaths design and relaxation. From our terrace we couls see Mount Vesuvius on the one side and the hill with church on the other! And if you take your breakfast on the communal terrace then you hear the clocks of Santa Brigida right next to you, so what could you ask more? Right...
very nice place, beautiful terrace, excellent location for a city tour
I enjoyed the designer atmosphere of my room. I liked my balcony. The breakfast was great...they have a panini maker! The complimentary cappicino was very good. I needed laundry done and they rushed it for me. The bed was very firm. I prefer a softer bed.
Great location steps away from Via Chiaia and Toledo, close to the Beverello port and Centro historico.
the hotel was ideal for us in terms of location,Having spent two days site seeing around Naples, I believe we made an excellent choice
design of the rooms location airconditioning style nice bathroom needed to check-out very sharply and were reminded about this 30 min prior the check-out
A clean, fresh, trendy hotel at a very could location.The staff was very friendly and they have a very good list with restaurants. The english language of the staff could be better.
The hotel staff was great. Nothing.
Very comfortable and clean accomodation with fresh and funky decor. Excellent location close to the gorgeous Umberto galleria, numerous clothes shops and coffee bars an ideal place to start exploring the charismatic streets of Napoli. Nice breakfast. Staff were helpful and friendly, particularly Jasmine. The Church bells are rather noisy depending on what time you choose to sit on the roof terrace.