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Room was clean. Doing construction outside, bar not open, location OK but not great.
I enjoyed the warmth of the staff and their helpfulness. The hotel is an old building squeezed in the block and without any outside view.
excellent situation for exploring and safe
I stayed in this hotel for 14 days. I appreciate especially the location.The room and the services are good. The breakfast is very limitd and need to be more variate.
The attitude of staff at reception named Mr.P was wrong. As there was no hotel telephone directory, I had to come to reception to ask morning call but he didnt appologized until I suggested to do so.
Centrally located to everything. The staff was extremely friendly and helpful After one shower we ran out of hot water the first morning - the problem was addressed and corrected. The breakfast was on the skimpy side - not really what was expected.
location in the heart of Naples the inside rooms are too dark; one lightbulb was burnt out, and although I reported it to the reception, it was not replaced
Great location, nice staff, very quiet room, good breakfast The temperature in the room was too high (yet too cold at night to leave the window open), the air conditioning too loud to be left on. Apart from that, it was a great hotel.
One night stay. Room, hotel facilities, staff and breakfast all excellent. Room rate high but this a 4 star hotel and the euro/pound exchange rate not good at the moment so that doesn't help.
The staff members were very, very helpful. I had travelled by myself but felt very safe here.
Tranquility of the building. Kindness of its staff.
kindness of staff is hard to believe. excellent location. homely atmosphere.
location in centre of Naples bar shut by 9.30pm without notice
Perfect location for sightseeing, elegant interior, kind staff. Internet access at the lobby was unstable, not only from my laptop but also from others. We used a internet cafe nearby (2min walk, 10am-8pm).
We only stayed for one night but the staff were very helpful from recommending an excellent pizza restaurant to booking a cab for the Airport. The Location could not be better - on a pedestrian street - and although our Room was on the front we never heard any street noise. The Hotel can be a little difficult to find if arriving during siesta time or late in the evening as the entrance door may be shut - however there is a buzzer alongside the door
The location is good, the staff very friendly and helpful.
location and hospitality
location difficulty in entering
The reception was super. They were willing to help in every way and they were efficient and really charming!
location is great, breakfast ok, room fine works going on in the street and so a lot of noise. I know these kind of works can take a lot of time (years) so be prepared
I liked the cleanliness of the room and the cable tv. Nothing
The location was fantastic. The room was nice and spacious with a balcony overlooking the city and the breakfasts were good
Friendly staff. Very old, tiny shower and bathroom, not in a very good neighborhood.
room nice and large. large flat screen TV. hotel staff friendly.room and bathroom clean. No view from our room or decent balcony. Window very small. resturant out of use during our stay.
Clean and quiet. Good breakfast. Good location need the old city. The internet didn't work one night!
The location of the hotel was excellent for my needs. It was clean and tidy.
museum visit Naples
close to grocery store and walking distance to all attractions none
Central location, quiet, nice rooms, good value for money. Will come back.
Unique location really inside galleria building. We can see Galleria from hotel room. Easy access from airport by Alibus. Free Wifi at the lobby.
English-speaking staff. Accommodating and willing to assist. Location. Accommodations were well-appointed, comfortable. Cramped with additional person. Insufficient toiletries (basic soap, toothbrushes).
intimate,beautiful galleria ,pleasant helpful staff, marvelous location--perhaps the best in naples
Staff was very helpfull and friendly. Good location. Balcony in the room was small and view was not good. The hotel is not easy to find
Hotel decor spectacular, like living in mini palazzo. Staff wonderfully welcoming, friendly, helpful. Location excellent Nobody in Naples seems aware of its existence. So e.g. taxi drivers all know Galleria Umberto, but don't even know there's a hotel there. Landed there at night, no sign of life, asked residents of apartments in Galleria, but they had no idea either.
the localisation of the hotel was excellent. The hotel is on the 4th floor and you exit in Galleria Umberto, there is few bars and shopping area just downstairs. Even if it rains, you can stay in galleria and make some shopping I didn't like the breakfast, it not looked very fresh and small choice.My room has not the window with view on Galeria, but on the other ugly side.
The service at this hotel was exeptional. The staff are all extremely friendly and helpful which made our stay a real pleasure. As it is a small hotel, there is a real sense of being a valued guest and not just a room number. Our room was lovely, four poster bed, all very clean and well kept. We'd definitely recommend staying here. The hotel is a little tricky to find once inside the Galleria (there's a small intercom by the wrought iron gates if that helps anyone planning to stay!). We were lucky as our taxi driver showed us where to go but I'm sure if you call the hotel one of the staff would be more than happy to come and find you in the Galleria itself!
The staff were extremely helpful and friendly. They really seemed to want to make my stay in Napoli pleasant. They also made great breakfasts. This hotel is a great value, the rooms are very nicely furnished. I had a little problem with my room's AC but the hotel took care of it quickly with limited inconvenience to me.
Art and general atmosphere Noise coming from teh Gallery during late night because of football players
The staff was very helpful and kind. They gave us a lot of good adivce and information to visit the city.The rooms wide and comfortable.The breakfast good and tasty with the possibility to choose between salty and sweety things! The location absolutely perfect, at the very centre of the city and above all it has been amazing staying inside a monument, Galleria Umberto. Ask to stay in a room overlooking the Galleria, you can enjoy a really special and unusual view!
It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.
helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.
i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels. there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.
Practical very old accomodations
the hotel is ok, but still the wi-fi internet should be free. small bathroom, but still ok for one night stay
Central; good value (for Italy). Breakfast decent.
Normal service. Very noisy after 8:00 due to works in the hostel
Best location, clean and confortable room.
Very good location for our purpose (attending a conference at the Stazione Marittima) also for getting to other locations in the city
I've liked the location, the facilities, the hotel staff, been in your hotel make my vacation beautiful and unforgetable, reasons to choose the same hotel for the next trip in Neaple I didn't like the absence of vegetables at the breakfast.I didn't like that the airconditioner make too much noise
Location was good for us because it was near the ferry terminal where we arrived from Palermo. The area was much cleaner than area around the Central rr Station. The hotel was near the Castel Nuovo,San Francesco di Paola, and Teatro San Carlo. Rooms and hotel were clean and staff friendly.
Great location and best price for the area. Room was suppose to be non-smoking, but it smell like smoke. Internet access was available for a very high fee (7 Euro an hour); other hotels in the area charge only 8 Euro for 24 hours of use.
Central location, balcony in room work ongoing on third floor unaware of until stay therefore communal hallways and lift areas rather dusty! Bar opening hours poor!
Modern interior, very nice bathroom, close to port for ferries. Noise of the tv from reception
The staff was amazing and very helpful!
Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull. A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.
I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing! The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.
Super friendly staff, perfect rooms.great!
Great hotel, good location, wonderful staff. Extremely pleasant and very helpful. Would certainly stay there again. Highly recommended!
Clean, modern, conveniant. Stayed for one night. The stuff was helpful and friendly. Free Wi-Fi. Breakfast was a little skimpy, but espresso was excellant.
Best hotel I've stayed in Italy, much over 3 star expectations. All brand new, very nice staff.
Very friendly and kind staff. Clean room and hotel. The hotel is located in the safer area of the city, good location to visit, shop or take the ferry ... Breakfast was acceptable. Real good value for money. None
Golden Hotel is very nice hotel. Its design and especially cleanness is very good. Hotel staff is very helpfull. Its location is very good from the perspective of historical places and proximity to ferryboat port to Capri and other holiday towns. Breakfast is poor.
Great location. Friendly staff. Clean and comfortable room.
proximity to ferries to escape from naples pickpockets in piazza municippio, piles of rubbish in the surrounding streets
Location of the hotel, easy to reach the City Centre, the harbour, the railway station. This is the second time I chose your hotel, if I will have the opportunity to come back, I will make then same choice. Not at all.
Excellent in the center of town location, very friendly and helpful staff, clean and comfortable and airconditioned room, good breakfast. parking for the car close by for a good price, 15 Euro per day
very close to the Alibus stop from the airport only a few minutes walk to the boats for Ischia very close to a lovely evening walk past beautiful old buildings and squares
Its location No
the location was perfect...the room number 416 terrible....half stars
Service provided by the manager Diverging quality of the rooms. Street side rooms are noisy
the AC was on a time basis, it came on at 8 oclock at night which was not a problem except when it did not come on and the room was hot it took several visits to the desk to get it remedied. the service was fair in this respect.
Good rooms, nicely furnitured and new. Good surrounding, very safe. Very loudly position 24h per day. Sleeping with open window imposible. The rooms were not cleaned at all. Just changing of towels every day. The bath was not cleaned not even once for 4 days.
The staff is great, location is noisey.
A great Hotel, very helpfull staff, centraly located, perfect atmosphere, very helpfull and friendly staff. Very clean rooms. A perfect place to enjoy Napels. Ok, you will be awake twice a night because of the closeby church bells, but is authentic part of Napels which one should take for granted.
Excellent location, spacious room, very helpful hotel staff Breakfast not good quality
Hotel staff was really friendly and truly helpful. The room is quite nice, well decorated. Especially if you stay there with kids, I’m sure they will like it. Air-conditioning works well. The location is a little bit difficult to access by car. The outside of the hotel is loud until the middle of the night, but anyhow we could sleep by closing the window.
Very good hotel in excellent location. Friendly staff, almost everyone speaks English. The rooms are clean and very comfortable. -
Our best Hotel on travel in Italy. Staff very friendly and helpful. Great room. Excellent location right in the centre. Plenty of tour information. In walking distance to most things and also to public transport. Loved it. Doesn't have parking. However, the location of the Hotel doesn't permit it and the location of the hotel means you don't need your own car.
The hotel is situated is the lively Spanish quartor of Naples and not far from the see. the personel is extremely helpfull and nice in every respect.
I liked the service and helpful staff. The hotel location is excellent. I did not like the factt tha tthe hotel would not accept American Express Travellers cheques, even though in Euros. I did not like seiners served for breakfast.
beautifully renovated recently. prime location. hotel stuff nice and helpful. would love to go back.
Very good English speaking staff at the desk, they were helpful and friendly. The location in the alley ways was great fun very urban, and close to restaurants bars and shops. It was also close to the port for boats to Sorrento and Capri.