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beautiful well presented hotel with charming and welcoming staff there was nothing to dislike
All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.
Once out of Lime Street train station, I saw the hotel at the opposite side. That was really handy after 3 hours journey from London. Facilities are very clean, we enjoyed the leisure center. The breakfast was just perfect, no more comment needed! And the staff, I miss words to describe how friendly they were from the reception to the breakfast service up to the check out time. Thanks! With a mini-bar in the rooms, I think this hotel would deserve 5 stars status. Unfortunatelly there wasn't!
Location of the hotel and the excellent breakfast. Staff were also very helpful
The room was clean, comfortable, well furnished and the bathroom was a good size and well lit. I would have liked to have checked in earlier and checked out later but this was not possible apparently due to the high occupancy of the hotel.
Restaurant/breakfast staff were exceptionally courteous, cheerful and industrious. Reception staff were cold and indifferent. Cancelled morning call for second morning but still happened. Woken at 6-15 Sunday which was avoidable if they had cancelled it as requested. When told about this the girl apologised in an indifferent way. Put us off returning.
Good Hotel Close to Railway Station None
Staff were very helpful and friendly; problem sorted very promptly, even by repairman who had come to the wrong room! No shampoo/conditioner
The location was perfect for Lime Street Station and the city centre, and the staff were always friendly and helpful.
The best point of the hotel was it was very central The breakfast was not great and having to stand and make your own toast
great location staff really friendly and helpful basic but clean
The decor of the hotel made it very inviting and the staff were more than friendly in the reception and bar. The breakfast was very disappointing. We both had to leave it and go elsewhere which was extra expense..
Staff really friendly and helpfull,bar and resteraunt really nicely decorated with fabulous food.bedroom nicely done also.
It has a very good position in the city centre. Very handy for seeing liverpool and close to the rail and bus stations. On the Sunday night there was a bit of noise from outside in the small hours of the morning from people leaving clubs
near to shops sour milk in room. no resedents bar ,private function on in bar could not get served
Location Poor bathroom facilities and condition. Very noisy location, need secondary glazing
The location very close to Matthew Street and the nice bar within the hotel were plus points of this hotel
The room could have was smaller than expected .
friendly staff ,great location on door step to most things street noise in wee small hours!
Very central and well maintained hotel.Excellent Breakfast and food in general.Noisy on saturday night due to bar downstairs but it is saturday night afterall.Would definetely stay there again. Only thing is that it is not as close to train station as I first thought but once found easy to get too.
The hotel is very central. (Theatre, Cinema, Shopping, Bus to the airport and Anfield around the corner). Very nice and the theme is nice and classic - cruise liner travel. Security staff seemed a little suspicious and you felt a bit watched! The doors slammed loudly. There was poor ventilation in the toilets. We were on the 6th floor and ventilation fans on the roof were a bit noisy.
Great location, warm welcome, excellent food, helpful friendly staff. Real value for money. Will stay there again and would recommend to family and friends.
Comfortable rooms. Excellent breakfast. We were in a room just above a wedding party which had extremely loud music until the early hours of the morning, preventing us from sleeping. We complained, and we did receive a discount.
convenient location for train travel, theatre and shopping
the hotel was in a good location and the afternoon tea was very good value the only thing that anoyed me was magazines were advertised in the package we took hotel said they didnt have any and it was not included in the offer also sunday paper was not delivered when asked about it they hadnt got any left
Location is good,because there is near train staion,so we could get drink and food.Parking is free.
Clean rooms, location Uncomfortable beds, small room, 11pm check out.
All of the staff were brilliant the meals were beautiful and everyone was very helpful There was nothing i didnt like about this hotel
The Castaway Bar
THE NAUTICAL THEME. ROOM WAS TOO HOT.
A great hotel that ticked all the boxes! Nothing to report - the hotel is spot on!
Friendly staff, nice atmosphere.
Family friendly, good size bedroom, clean The room was pretty cold, possibly the heater was not working fully
it was very peaceful in the night we were on the top floor this may have helped, we had very comfortable nights sleep. all fine.
friendliness not really
Close to all amenities in Liverpool City Centre none
The hotel was very central, the staff friendly and helpful, rooms clean and comfortable and the food was good.
Not far from centre and great value for money
The hotel is very central for shopping and the night life , the cavern club is only 150 metres away . with the hotel situated down a side street with no pubs or clubs it is very quiet on a night. The hotel was perfect for a city break.
Very good for City center & ALbert Dock. Good free phone service for taxis. Good food and bar service
location, price a bit noisy, above all in rooms 8 to 14
Mr Rogers liked where it was situated with nice restaurants close by and thought the accomodation was very good. He has recommended it to our team and will stay again on his next visit.
I loved the decor of the hotel, funky and modern and the staff were friendly and very accomadating to us. The location is excellent with all the shopping and pubs on your doorstep. The only thing was that our room was at the back of the hotel which looked out onto part of the pub and niteclub scene of the city and was a bit loud especially over the weekend.
huge room, high ceilings The hotel is based in a very busy night time area and it does not have soundproofing. The nightclub booming out until 5am meant that we didn't get any sleep. For a quiet night you need rooms 1 and 2.
The room was gorgeous: huge and comfortable, if a little poorly maintained (lightbulbs out, curtain coming down from window) The area was very, very noisy till 2am, even on a Sunday. The wi-fi wasn't working, and staff - who were bar staff, not really hotel staff - didn't even know what it was. The restaurant and members bar was closed when I stayed, so had to go out in rain to eat. This is a great hotel for clubbers, central and great for a 'back to mine' after hours, but not for business - sadly, I was on a business trip.