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After a bad storm and no power there were 350 people all trying to check in at 4 pm. The Staff was amazing in the service they provided to many irate guest. Michelle and staff did an amazing job during a stressful time. The Hotel as a whole needs to be torn down and re built. The rooms were extremely outdated, mold on the ceiling tiles in the room, no hot water, bugs in the blinds, NO air conditioning at all, very poor over all quality for spending $250 for one night because of a concert being in town.
The hotel appearance upon arrival was nice and clean. The gentlemen there when we arrived was kind and helpful. The beds were the WORST! As were the pillows. Was supposed to have a microwave but didn't. The rooms were so warm - even with the air down to 60. Indoor pool door was jammed shut so we couldn't swim. However, the man at the counter gave us tickets to the water park - which was okay but super warm and heavy - but suppose it's supposed to be? Had to get ice from the market because the 2 floors I was sent to to get ice, the machines weren't working. A few more petty things.. Not a fan of the hotel :(
The hotel was great. The staff was pleasant and eager to please. When we arrived, there was no record of our reservation. If I hadn't brought along my printed receipt I don't know that we would have gotten a room at all. Not the best start to our stay, but after the issue was resolved we truly enjoyed ourselves.
clean room and was quiet hot tub was cold and heavy on the chlorine
Love how beautiful the hotel was an how relaxing the room was an Denys was right across the way so I smacked all night lol love this place plus it has a water park .
The rooms where very nice and cleane Need more parking
Great for ease in seeing Kansas City Royals play Over $200 per room, very poor value considering a lumpy bed, a missing mini fridge and tiny bathroom. Air conditioning was marginal.
Nothing Front desk was rude. Notified them of no heat in our room, they told us to pretty much deal with it.
Location across the street from the ballpark was great. Could have used a bit more counter space or a luggage rack.
We were in town to watch the Cardinals play the Royals - so the hotel was in a perfect location! Staff were very helpful upon check-in. Bartender and wait staff at the restaurant/bar were fun and helpful. We enjoyed sitting at the bar talking to them. We loved the balcony in our room. Enjoyed the no smoking aspect of the hotel. Beds and pillows were too soft. The shower did not drain correctly so in the shower you had to stand in dirty water. Room AC was not very cold.
Close to arrowhead The hot water served tasted like coffee. The bar/eating had real poor service and took evening help forever to serve you both days and they was not busy. The breakfast food was cold. Taco John was faster next door to get waited on. For $180 a night the soap dispenser in shower was not filled. For money I would stay at Drury Inn down road with free breakfast and evening free drinks and food.
nice, clean, and comfortable. Walking distance to the ball park. Overall a very nice place to stay. after checking in and getting to our room we discovered the a/c was leaking water and the corner of the rooms carpet was wet. We called the front desk at 3pm had to leave at 5:30 with no response. Got back to the hotel around 10:30pm still had nothing done about the a/c. went to the front desk and they had to move us to another room. The front desk employee said the would refund half of our cost for the room but that did not happen.
The access to highway and eatery's The beds were to small the sink leaked and toilet took a long time to flush the lower level is were the put us and it felt like it. The security door to parking lot was broken. I told a staff and they said they have been working on it for a couple of weeks now. That really concerned me anyone could just walk in with no security surveillance.
The young staff was pleasant. The amenities. No spa or continental breakfast (would have paid more for it)
The second room was cleaner and bug free at least. Where to begin, I am not one to complain but i have had better experience's at a $40.00 a night budget motel. Hidden driveway. no adequate parking or place to park to check in, Rooms smelt stale and had roaches in it, the bath tub in 2 rooms would not drain or drained extremely slow, The pool had no entry or exit steps, just a ladder. There was breakfast offered, but they wanted over $11.00 per person for some buffet scrambled eggs and cold cereal. The beds were hard as a rock. the noise from the lobby echoed throughout the hotel and down the halls. when i called to ask why the lobby was so noisy as i had a 7 year old trying to sleep. i was told quiet hours were after 11:00pm.
Right next to stadiums The shampoo and body wash were connected to the shower wall and were empty
The night clerk was very bubbly and friendly on check in and was helpful in helping me figure out how to get to the wifi. There should have been a better explanation in the room literature on how to access the internet from the room. It still refers to a data port on the phone, which is a bit outdated now.
The beds were extremely comfortable. The pillows were so soft, too. I would go back just for the beds. The staff were also very very friendly! There wasn't anything I didn't like. It was very nice, honestly. :)
Best selling point is the location to the sports complex. The facility was clean. It was a nice place to stay but exception. I would stay there again.
The room was nice and the continental breakfast was very good. We had a great time swimming in the pool. My favorite part was the manager. He was so nice and very helpful, a really great people person. Going up 3 flights of stairs with 5 kids but I got my workout lol.
The cleaning service The swimming pool too small and it wasn't open
Staff was very responsive to our needs. Even though we had plenty of problems, the staff was responsive. Great overall value for the amount of money spent, which was next to nothing. Door wouldn't let us in half the time. Never got fresh towels except when we asked. Never had the sheets changed. Pool wasn't open, even though it was advertised as having a pool. Phone didn't work. TV remote didn't work. Beds were uncomfortable. I would recommend this place to anyone who is looking to spend as little as possible and not planning to spend much time inside the hotel room itself.
Nothing Drugs dealers,prostitutes and disgusting rooms.we were too scared to stay,and of course no refund.
Our paper showed frig and microwave, but none in room, when we checked in we asked about it and clerk said he could see what he could do, but since they was a mom and pop motel he couldn't promise anything for the money. We was there for two days, had to ask for towels both days, the second day we had to have the door card reset, the shampoo was half used. We watched a drug deal, 2nd day there was a man outside with a very large knife on him. 1st morning very large spider in room 2nd day very large roach. I would not refer anyone to stay at this place, no matter how inexpensive it may be. We thought about finding somewhere else, but decided to stay. NEVER again!!!!!!!!!!!!!! What you see in pictures on the internet is NOT what you get, but worse.