Otelin çalışanları çok yardımseverdi. Otelin free shuttle ve airport transferi de gayet iyi bir servisti. Fakat Odalar non-smoking olmasına rağmen, sigara içilmiş ve çok kötü kokuyodu. Odanın önceden havalandırılması gerekirdi. Odalar çok soğuktu ve klimaların sıcak özelliği çalışmıyordu bu bakımdan 2 yaşındaki oğlumla çok zorlandık.
Merkezi bir yerde Odalar çok küçük. Balayı düzenleri çok yetersiz.
sabah otelden çıkış yaptıktan sonra uçak saatine kadar ücretsiz bagaj emanet bırakılabilmesi güzeldi.
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
Room , location and breakfast (food and view)
location convenient; rooms well thought out and laid out; services and staff good.
The personal and friendly service
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
the location is very central
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
Service; size of the room; expresso machine;
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
Ulaşım kolaylığı,otelin fiatına göre kalitesi,kaldığımız odanın manzarası,yemeklerin kalitesi,personelin yardımı
Çalışanları çok iyi. Otelin etrafında çok kötü bir kokou var. Bu koku giderilmeli. Otelde internete bağlanmanın bir saatlik ücreti 120 HKD (yaklasik 18 USD), bu da bana cok tuhaf geldi. Tüm dunya'daki otellerde bu tur hizmetler bedava olduğu için otelin internet için bu derece yuksek bir fiyat istemesi beni cok sasirtti. Internet servisinin bedava olması gerekli.
30 katta kaldım inanılmaz bir manzarası vardı.
Central station a servisi olması cok iyi..Cunku baska sartlarda ulasım zor olurdu..Alısveris merkezine uzak, metro yok..Aksam 19.00 dan sonra servisi de yok..Kowloon dan otel transferi yaparken Central Station dan valizlerle taksi duragi aradik.Durakta 25 kisi kuyruktaydi, bir saate yakin taksi bekledik..Otelde koridorlarda ve özellikle odalarda (verdikleri elektronik anahtar kapıyı acmadıgından iki oda degistirdik) sinmiş tanımlamakta zorlandığım bir rutubetle karışık, tütsü kokusu var, sanki Hindistan daki otellerin kokusunu anımsatıyor... Sanırım kokunun giderilmesi çok zor, uzun ugraslar gerektirir...Servis saatlerini gec saatlere de kaydirabilirler....
Otel ismine yakışmayan bir konfora sahip daha doğrusu konforsuzluğa odalar çok küçük
Odaların temizliği ve dizaynı çok güzel .Konumu çok merkez de değil ama ulaşmak da zor değil.Bir daha gitsem aynı oteli tercih ederim.
Şehir merkezine yakın, ilgili personel, genel olarak temiz ortam Kahvaltısı zayıf
Personel güler yüzlü ve yardımsever,şehir merkezine yakın,yürüyerek de şehir merkezine rahatlıkla ulaşılabilir olması avantaj. Katlarda ücretsiz wi-fi olmalı,resepsiyonda otel ile ilgili bilgi verilmeli,otelin çevresi ,önemli mekanlara yakınlığı,varsa gidilebilecek turlar, ziyeret edilebilecek yerlerle ilgili broşürler bulundurulmalı.
Hizmettte eksikleri cok, kahvalti fiatina gore cok kotu, oda hizmeti zayif, cok daha iyi olabilir otelden ayrilmadan ucret kesilmez bu otelde ucret daha ayrilmadan alindi cok yanlis, en son cikarken ucret musterinin hesabina gore kesilir tahsil edilinir, buyuk hata yildizlarini bir daha kontrol etsinler yildizinin oteli degil Oda hizmetlerine dikkat etmeliler bir kac defa sampuan birakmadilar kendim sampuan almak zorunda kaldim , kulak temizleme cubugu yok hic olmadi, halilar cok kirli, sabah kahvaltisini daha iyi yapabilirler, calisanlar hayir kurumunda zorunlu calisan gibi, yani hayrina is yapiyormus gibi calisiyor, bunlari oncelikle duzeltmeliler ve en onemlisi guler yuz yok denecek kadar az.
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Location, helpfulness and politeness of staff, eating opportunities
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
Convenient location, good hotel facilities, attentive friendly staff very small rooms, somewhat noisy due to poor wall insulation
The design of the rooms was very comfortable and luxurious. The staff were extra friendly and efficient. Overall, it was an excellenct hotel. None.
The hotel locations is excelent since there is a MTR Station just below the Hotel. The room's are a little small for the price.
View from rooms
Very convenient to travel to any part of the Hong Kong attraction.
Better qaulity of visitors. A little too pricey.
Central location, easy access to transport, malls etc. Friendly helpful staff, large, clean comfortable room which had recently been renovated. Free wi fi would have been useful.
JW Marriott was absolutely amazing. Staff was extremely courteous, facilities were clean, the place felt luxurious, and accessibility from and to the hotel was convenient. The hotel is located in one of the best malls of the city which is directly connected to an MTR station! Wifi was free and reliable which was very important to me. The prices are steep but you expect that in Hong Kong. At almost $350 USD per night, breakfast could've been included in the package but was not.
i stayed on the executive smoking floor, but the room did not have proper ventilation
The harbour view of the room was excellent and the staff at the concierge was very helpful. I know there is a offer of breakfast at a price but I seriously think the hotel should include breakfast with the room charges as I found there were not much of breakfast place in teh surroundings, I mean western breakfast.
A bit far out
Very good hotel. easy to find a lot of cheep restrant arownd this hotel.
The staff is outstanding
I confused that your staff open the door when we were relaxed time. But, basically good.
Newly refurbished stylish rooms with great views to the harbour. Ability to check-in early. Complimentary shuttle bus to the city centre. Very diligent and pleasant staff.
The atmosphere The room was different from last time....it's so much smaller for the same price. I was very disappointed with my bf
Clean and comfortable with friendly, helpful staff. No
Very helpful staff, great beds and wonderful view of the harbour. Elegant rooms. Cost of internet access in room $20 a day - way too much!!!
New, modern and beautiful hotel at a reasonable cost. A little out of Central but many easy, fast ways to get into Central. You can take the free shuttle, taxi ($30 HKD), or tram ($2HKD) Buffet breakfast is too expensive at $158HKD per person
Free airport bus shuttle. I love the staff! They're really accommodating. Breakfast buffet is also okay. I'd recommend it for business trips, not for leisure... Location. You have to take the bus shuttle or cab just to get to the nearest MTR station.
Location to MTR, Trolley Line and Airport Express. Clean comfortable hotel. Great Staff. Good Restaurant. 7-11 next door.
Very new, very clean rooms and friendly, helpful staff. Sheung Wan (the area of HK where the hotel is located) is very crowded and dirty but close to Central and the hotel is a block away from the MTR station. I lived in HK for 20 years and like the location but it may turn off casual visitors.
Clean ,fair location and the staff are helpful and polite
The hotel is located 2 blocks from the Sheung Wan MTR station. The staff are friendly and the room is clean. The hotel also provide a free shuttle service to and from the Hong Kong Station where you can catch the train to the airport. The breakfast area is a bit small and guests often had to line up for a table. Breakfast selection is quite limited.
My room was quiet, clean, and comfortable. The space was well used but didn't feel tight or small. Great use of space. The bed was incredibly comfortable as well. I slept great. The only complaint I had is that there were three elevators to service 30 floors. Occasionally I had to wait a long time for an elevator, and being on the 20th floor, stairs weren't really an option. But that's such a minor thing.
The location of the hotel the efficiency and kindness of the team the good quality of services The first room ( luxe) rented was no more large than the second ( standard)
location was superb for food, nightlife, and shopping hot water for shower not consistent
Location Provided me with an Extra iPhone Charger Helpful and Friendly Staff Clean Room Good Value Trash was all over entrance to building Small Room Very plain building
great value for the money. great location. wonderful staff. cleanest 3 star hotel room I ever stayed in! Will definitely come back. It doesn't serve breakfast. Reception and hotel exit are on different floors.
very central location getting around the city
Great location and decor, excellent value for money. None
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.
Rooms are very large considering how close it is to SoHo. I really wish that you had a gym or fitness center.
Staff were extremely helpful and the location on HK island was right in the midst of street life with everything within walking distance.
The location adjacent to Hong Kong Island mid-level and variety of things to do & shopping all at hand
sehire yakinlik oda fiyat dengesi , bence fiyatlar bu otel icin cok yuksek. bu yuzden ben bir daha tercih etmem.
Merkeze yakınlığı Odaları çok küçük
Otel her yönü ile iyi bir otel olup, fiyatı, kahvaltısı, oda servisi, temizliği ve özellikle de manzarasıyla güzel bir oteldir. Tavsiye ederim.
overall a great hotel. ask for higher floors. Good breakfast and friendly helpfull staff. Odd odor in the lobby but might have been some construction that was going on outside. Neighborhood not the greatest but walking distance to main station and most hot spots - though if with luggage the $3 US cab ride is hard to pass up.
location to subway was within walking distance rooms too small. offfering for breakfast was literally just bread with coffee or tea. I accidentally left a pair of shoes in my room. Asked if they would ship to me at my expense to Shenzhen, they would NOT dot it. poor service
Very clean and modern, very efficient operation. They give you everything that you need, but only what you REALLY need-- clean, quiet, comfortable place to sleep and do a bit of work if needed. Even a very basic breakfast. Free, functioning internet (which the major hotels chains haven't yet been able to figure out for some reason). They do NOT provide some of the things that the traveler has become accustomed to receiving, so be forewarned that you will get shampoo but no conditioner. If you have non Hong Kong/UK electronics, better bring your adapter, because they don't supply them.
Everything was great. Located walking distance to Macau ferry and Western Market. Can walk a total of about 1.5 miles to major high end shopping, Apple Store, Kowloon ferry and Hop-on-Hop off bus. Lots of food near. Beds are a little hard but not as bad as mainland China. Rooms are very small but efficient. Beautiful outside patio for resting, relaxing and eating the continental breakfast that is provided every morning. Staff was fantastic. Hotel is small with only about 10 rooms per floor. The elevator (lift) is slow but not really a problem.
Hotel was very close to subway Shangwan, and about 10 min walk to Central. Great view of the harbor from higher floors. Nice lounge area to sit and offers coffee all day. Good internet access. Breakfast was very simple (but was as advertised).
Spacious room with a nice view very conveniently located near MTR and ferries for a good price. Helpful staff. When I went to my room after checking in, staff was repairing my door which took about 10 more minutes after I got there - should have been done before allowing me up to the room. Also one of the window blinds was broken and had to be repaired.