location is very close to train station Genova P.P. There is WiFi for extra money, but speed is extra slow and not stable. Door of room is not sound prove at all. If you sleep and somebody walks in a corridor feeling is like that somebody is in your room. TV signal is bad.
proximity to middle of town noise from lane in front of hotel
Good size room, nice breakfast, very close to station and easy walk to sights of Genoa. Air conditioning wasn't working while we were there.
My room looks nice, including all the facility I needed, but it was not quite clean. I could saw ashes flying in the morning sunshine.
The hotel is very closed to city center
Perfect location, just few meters from main station. Hotel is clean and well kept.
Too expensive, room was poor (maintenance, cleanliness). Breakfast very plain. Lovcation in centre
The head waiter was very helpful in pointing some interesting place to visit around the area.rooms were acoustically well insulated.mattresses and pillows were very comfortable. Signage were not clear for those driving.
Position and quality of hotel
Very modern design. Spacious rooms. Good location
Very luxurious suite. Excellent staff service. Very clean. There was even a TV in the bathroom, with a spa bath and separate shower They have the fridge full with minibar items that cant be removed or there is an automatic charge to your bill, and there is no space for your own items. Very annoying but sadly getting more common.
nice room, great bathroom, excellent staff no tea making facilities in the room
A hotel of style and exquisite taste! Genoa is a delightful blend of the medieval and the modern. Stunning!
very nice room, large tv, large and plenty of towels, very short bath (impossible to relax), breakfast is served inside (very little sunlight) and the quality of breakfast does not correspond to 5-star hotel (coffee and brioche were disappointing), drinks in bar and room are very expensive, staff is correct but cold and a bit arrogant.
Brand new stylish hotel I dropped something in the bathroom and noticed that it was filthy under the wash basin etc
The staff could not have been more helpful and the room appointments/facilities etc were superb- Genova is also a wonderful city to visit . The restaurant dinner menu could perhaps benefit from a wider selection , given its 5* aspirations.
The hotel staff were extremely welcoming and very helpful. I only stayed at the Bentley for one night but it was a great stay.
merkeze cok yakin fuara cok yakin cok merkezi
odası rahat,araba parkı olması iyi park ücreti ve internet bağlanma işinin paralı olması
Ozellikle kahvalti bufesinden cok memnun kaldim.Sunum guzeldi,cesit boldu,kalite de mukemmeldi .Ayrica hem diyet uygulayanlari hem de gurme olanlari da tatmin eder nitelikte idi. Herseyi guzel ve belirli bir duzen icinde buldum.
Beautifully decorated and very comfortable suites. Large bathrooms which is not common in Italy. The breakfast was good. Our room had an amazing view of the harbour. The hotel is located near a metro stop however the metro in Genoa only runs until 9pm which is not clearly communicated on the location page. The option of using a taxi is recommended although trying to find a taxi late at night isnt easy.
Clean in beautiful room eksibition
I loved the design it was very italian.
Well situated for Harbour and Metro. Very good breakfast.
It's a bit off, not within walking distance from Genoa city
Nice hotel with very good comfort
Nice rooms. Excellent beds. Do not recommend lousy restaurants to your guests. We was recommended the restaurant Pandmonio in the Old City (Via Lommelini). The tuna was overcooked, the pasta was cold and the fish was swimming in olive oil. Service was slow, and air con was non exsistent. I left early...
They checked the room number during the breakfast
The relation price - quality is fine, but there are some lacks as well! The staff at the reception in general was friendly, but Simona was not at all. She ignored us when we checked-in, got some questions about the city, and at checked-out as well.Moreover, the breakfast was poor: for such big hotel the omelet was cooked just for 2-3 people. Therefore, when we tried to get it, it was all-time finished. The bread was not tasty at all,it seems like it was frozen before and heated at the morning. Then,the location is not so convenient. It's far from the city centre! And last, but not least, at the four star hotel it must be all bathroom stuff! There were just showergel and soap in it! As we booked a four star hotel, we did not take anything with us, and we had to buy toothbrush, toothpaste and so on! ridiculous
Very nice Clean, comfortable rooms. Excellent beds, excellant decoration. nice breakfast The location was not very good.
Şehir merkezinde, limana yürüyüş mesafesinde. Odalar temiz, rahat ve geniş. Kahvaltı bol seçenekli ve güzel. Resepsiyon hizmetleri, karşılama ve tavır memnun edici değil.Paralı park ve otele yakın değil.Arabanızı bir görevli alıyor, park yerine götürüyor, kaldığınız sürede kullanmak isterseniz, yine bir görevli arabanızı park edildiği yerden getiriyor ki bu da hiç kısa bir sürede gerçekleşmiyor.Otel ile ilgili değil ama Ağustos ayında Cenova'yı ziyaret edecekseniz neredeyse tüğm mağazaların kapalı olmasına hazırlıklı olmanız gerekiyor.
Kahvaltı ve lokasyon güzel, personel çok yardımcı ve kibar, oda büyüklüğü yeterli. Odadaki eşyalar çok eski ve kasvetli, halılar çok eski ve kirli.
Principe Tren garından çıkar çıkmaz karşınızda buluyorsunuz. Bavullarla gelenler için mükemmel bir lokasyon. Hemen önünde otobüs durakları var, yürümek isteyen 15-20 dakikada tarihi şehre ulaşabilir, istenirse 5 dakikada otobüsle de gidilebilir. Liman 10 dk yürüme mesafesinde. Kahvaltısı şimdiye kadar kaldığım oteller içerisinde en zengin olanıydı. Bir kere beyaz peynir vardı. Oda gayet temiz ve yeterliydi. Tüm bunlardan öte, ücretsiz wi-fi hizmetinin verilmesi mükemmeldi. Olumsuz hiçbirşey yok. Yalnızca kahvaltıya bir de zeytin koymayı akıl edebilse İtalyanlar... :)
the service and the receptionist were very good
The location is central so within easy reach . I liked the fresh bed sheets. It looks like they changed them every day.. The breakfast spread was also excellent. Its a pity that the bathroom although quite new proved to have a great disadvantage. Whoever put the toilet in the cramped corner in room 318 should seek psychiatric help. To sit on this toilet and I happen to have a large frame one has to slide and bend between the large marble top hand basin whilst brushing your head on the hairdryer hose above you.. Extreemly awkward and uncomfortable. Yet there is also a bidet. Common sense to change the place of these two with one another.
Cleanliness and convenient location
We got excellent value for money - think we actually upgraded. So had a big room, with a separate entrance and a jacuzzi in the bathroom. It was clean, comfortable, very friendly staff... The breakfast room is about 3 times smaller than it should be for a hotel of this size and every morning there are queues of people waiting in the hallway to get in. There is no room service available and you have to go down to the bar and pay for a cup of tea if you want one. A little tea/coffee tray in the room would be very welcome.
Staff extremely nice and helpful. Very good breakfast. Location location location no
Breakfast Fittings in the room not well thought out. E.g. basin tap not suited to the basin (too short to use properly), shower too small and dirty, light switches difficullt to find at night.
Clean room, good check-in, relaxing. No evening dinner on a Sunday night and room was small but typically italian after saying that
Location was fantastic, close to train station and walking distance to stadio luigi Ferrari for football Everything was good we had no complaints
convenient for transfer to airport
Room service staff were excellent. Very helpful. Low prices for room service.
Staff were helpful & friendly The hotel cold be difficult to find in a hire car.
The location is very good - not far from the center, near bus station, but aside from the city noise. A very nice building in "villa" style. The room is clean, bed is comfortable, breakfast is sufficient. Very helpful and friendly staff.
Very helpful staff, charming rooms, cleanliness everywhere in thé hotel. Tasty italian breakfast. Bocadessa village 5 min walk with excellent restaurants. Nothing
Nice people, clean bearterful building. Good breakfast and services. Nothing.
The welcome and service in general were particularly good - very smiling and helpful staff, speaking both good english and french. Although not in the city centre, it is well connected by bus (bus stop just in front of the hotel, 10 mn ride, frequent buses) and you can leave your car in the hotel courtyard (free of charge), avoiding the trouble of city centre traffic. It is also close to the Lido. The hotel is very clean and appears to have been recently renovated.
Everything was ok, helply staff, nice rooms, very clean, no noise and good location in the city
Staff very helpful and breakfast good. Thin walls, our neighbor kept us up most of the night. WIFI did not work.
The hotel staff was very friendly and tried to help in any way. Breakfast was minimal relative to similar hotels.
The stuff was very friendly and helpfull +
The whole experience - all the staff were lovely, friendly and helpful. The hotel was excellent - near the sea, in a nice district, bus stop right outside made it very easy to travel about, pool & tennis courts next door. Would certainly stay there again.
Good location to access the city and also mix in local culture with street market round corner and so e good local resteraunts in the Imediate area !!
breakfast the room was clearly meant for booking.com or other similar websites as i was moved to a "regular" room after a horribly loud and uncomfortable night in the first room.
The rooms were large and comfortable. The staff very friendly and helpful despite our lack of Italian they always interacted as we passed through the reception. We had a very relaxing stay. The breakfast was very basic, a bit more variety would have been good and it would have been nice if they had a restaurant to use in the evening. Our room was quite noisy due to its position adjacent to a main road.
I love the old-fashioned style of this hotel. But also it has been tastefully upgraded to modern standards. It's very convenient for transport links and shopping.
Arrangement view from the bathroom
The location and staff are good. The elevator has its charm, thought it does not lift 4 people. The hotel is a bit old and outdated, there was a specific smell in the room.
superior oda rezerve etmeme rağmen standart oda verildi,internet sadece lobide mevcuttu ve ancak 20 dk. kullanılabiliyor,3 günlük rezervasyon yaptırdım ancak işim gereği 2 gün kaldım ve ücret iadesi yapamayacaklarını belirttiler.ilk gün verdikleri odada mini bar yoktu ısrarım üzerine başka odaya aldılar.kullanmadığım gün ücretinin iade edilmesini istiyorum
lüks ve temiz... otelin camları ses geçirmekteydi....
Location - the hotel is located 5-10 minutes walking to the airport and the hotel has a shutle bus to the airport. I did not like the smell in the room and halls (that smell of old), the design and decoration of the room is not modern and tasty, the report price/ quality is less favourable than the one of other hotels in the city center. You can book for a pretty similar price a better hotel in the city center (4* or 5*). However, I did not know that the city center is ~ 20 -30 min from the airport.
The hotel is adjacent to Christofer Columbus Airport in Genoa. Our room's air conditioning did not work properly and we spent the most miserable July night before an early-morning flight. After repeated requests for service, a hotel employee came, looked at it and said nothing could be done. I don't know about the other rooms, but avoid room 627! No adjustment was made to our bill at check-out, although the clerk said they had "heard about" the a/c problem from other guests! And they had the audacity to charge us for extra persons because our 2 teen daughters stayed in the room with us!
Just conveniently basd for my business trip No good restaurant
Excellent access to airport for early morning flight. Check in and check out help were very friendly. We were just staying in Genoa for a night for our flight, but the shuttle they have that runs to the main area of Genoa was very handy. The shuttle driver was extremely friendly, pointed out interesting sights along the 25 minute drive, and gave us tips to make the most of the few hours we had to spend down there. The price is also good, felt like good value for the services. The hotel is a bit rundown -- some wallpaper in the halls and our room could use some updating.
proximity to airport..
I was surprised to learn that breakfast service did not start until 6am. I chose this hotel as it was near to the airport as I had a 6.45am flight the next morning. I would expect that breakfast would be available early to accomodate those with early flights. There were no tea / coffee facilities in the room either. Quite disappointing for the Sheraton.
Proximity to airport; breakfast was excellent.
Reasonable size room, nice staff. Convenient for the airport if that is what you need. Breakfast room was poorly signposted and thus hard to find, and breakfast selection was not great, and not regularly re-stocked. Close by the airport which makes it a fair way from the city.
Odada ekstra koltuk olması çok iyi bir fikirdi. Oda yeterince büyük ve iyi kullanılmıştı.Kesinlikle çocuklu ailelerin rahat edeceği bir otel. Şehir merkezinde olmaması belki bir dezavantaj ancak aracı olanlar için biçilmiş kaftan. Kahvaltının biraz daha zenginleştirilmesi iyi olacaktır. çift kişilik yatakların tekrar gözden geçirilmesi gerekli.
evet var kahvalti daha iyi olabilirdi
Huge rooms and very good breakfast. Easy to find.
Otelin yeri yolumuzun uzerinde ve bize uygundu. Ayrica, kahvalti gayet iyiydi. Fiyat - kalite olarak cok iyiydi.
Park yeri avantajı ve şehire girmeden transit yolculukta konaklama için uygundu. Check in sırasında resepsiyonistin (stajyer olabilir) yaklaşımı profesyonelce değildir. Meslektaşı onun açığını kapattı.
Spacious room, nice towels They turn off the air conditioner at night because they expect you to open your windows to the "cooler" air. The place is next to a port operating 24/7 loading and unloading cruise ships. Extremely noisy and bright lights all night. The windows are approximately 6ft long by 4 ft wide and you have to open the whole window. There were gale force winds coming in and blowing everything around. So there was either no air circulation with the windows closed or a wind tunnel with them open. The beds were too firm for our liking. Not a place to get a good night's rest.
It was terrible.. This place is a 1 star at best. Bed was to small, AC didn't work in room. Joint entry door with next room was like they were in my room! Just not a good stay
Just the location Really old rooms, poorly renovated. Weird smell in the whole hotel. Poor light.Poor window view. Awful decoration. Got a really ''cheap'' feeling during my stay
only stayed one night, Good location and friendly and helpfull staff.
Theese room doors are not good as a hotel-room door. It look likes garage doors.
The staff at the hotel were very pleasant and eager to please. The hotel was a good combination of quirky and antique. The location is central. There was some street noise even though we were on the fifth floor.
Nice spacious room. The bathroom really small and no internet which it said there was only in the reception area. Can be alot of noise from outside during early hours of the morning.
Nice old world atmospheric hotel Still renovating. Car Parking inconvenient. Inexperienced staff. Overpriced. Good 4 Star but not nearly up to 5 Star level.
We had a wonderful stay - our view was of a beautiful courtyard with all of Florence beyond, the staff were super helpful, breakfast was ample (and available till noon!), and the breakfast staff fantastic. Would very much recommend this hotel :)
Good breakfast buffet Not flexible about kids access to SPA
Location is perfect. Staff speaks very good English. Beds very comfortable. None
Old-style ambiente, quiet, perfect air conditioning.
Nice location, very nice staff, excellent breakfast, old but luxurious rooms; good choice...
Beautiful, well-appointed room, very close to the main railway station. Very friendly and helpful staff. No hotel restaurant. Not a big deal, but a hotel purporting to be five star should have one.
the rooms and bathrooms are clean I travelled using my car. on my arrival there was no space for my car in the hotel parking (in 5 stars hotel this is!!). only one resturant in the hotel with a limited veraities.
Loved the location, our room was large, comfortable, clean. The staff were wonderful and breakfast excellent.
The spa facilities were very good The staff were helpfull and friendly There was a good choice for breakfast The parking attendent damaged my car while parking it and then denied it From now on I will park my own car
Within a 15 minute walk from points of interest. Valet parking eliminated all parking hassles. Once grand but now rather outdated. Hallways very unattractive. Very expensive at full room rates and not good value for money. I would rate in-room accomodation as 3-4 star.
Everything was just great.
no lift and a large number of steps to climb at main entrance
Position in the heart of Genova Very small room, very small bathroom. Breakfast available from 8.30 to 9.00!!! Very bad people coming back in the evening/night. Really too much expensive for the quality they offer.
This Hotel had steps to get to reception and no help with elderly mother. Room very small and cramped wod not recommed unless very cheap. Up side street and not easy to find
central & close to station We had to carry our baggage up two flights of stairs to reception. No lift to foyer but lift to rooms. Was inconvenient with 5 women & suit cases
Nothing, we did enjoy leaving They refused my crew entry one night because they had not been paid even though we had not checked out yet and then when we did pay there was a discrepancy on the total which they wanted to resolve with a fight, threatening my colleague and swearing. They are a very aggressive staff force and we were terrified.
Good value rooms, clean & well located in the city The staff.
Nothing For a 3 star hotel, they do not have functioning telephone lines. You can not make a call outside. No internet facilities, no ironing facilities, a very long, narrow stairs at the entrance without lift and the worst is; the area is extremely dangerous in the nights. You can not go out at all.
Good situation. They only speak italian !
Very comfortable breakfast was adiquit The bed was only 2.6in like a childs trundle the first day the room was unserviced
Closeness to points of interest (Acquarium, Porto Antico in general), very pleasant, helpful staff.
Close to the railwaystation Piazza Principe, the hotel has a beautiful view over the harbour from most of the rooms. It is a very pleasant hotel in a lovely city. Nice breakfast, a good shower and a fast internetconnection. Only the elevator is a little bit old-fashioned, but even that is not a problem.
the location was excellent. The lift is always a plus when one carries too many luggage! As always the price for a single room is huge but here the room was directly above the station or felt like it a shame really!
It was well located and the staff were excellent. Excellent views of Genova. Close to the railway station, the cruise terminal and the shopping area. Lack of wireless or cord internet connection in the rooms. I was on a business trip and had to work in the reception area, which was very difficult. The staff were very accommodating, but unless there's internet access in the rooms next time I will not go there.
the view from the breakfast room noisy ac in my room
The location is good, right to the main train station and 15 minutes from the port and center. The room was very small, the shower even smaller. In fact if you are fat, you cannot take a shower inside. Furniture was old. Although I have chosen the hotel also for WI FI, this didn't work. There is a lot of noise from outside traffic.
very nice and helpful staff. also, breakfast was good. close to train station.
situated in the centre, but it took us almost two hours to find it smelled old