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The staff were very nice and helpful. Great to have complimentary breakfast, happy hour alcohol, and cookies and milk! The hotel was converted from an old apartment, some of the floors have not been replaced, so it gets squeaky sometimes. The bedroom (we had a suite) is a bit tight. Wish we had more room between the bed and the TV stand.
Great location friendly helpful staff. The towels were horrible! Stiff, scratchy, not soft at all. Hurt to dry off with. For such a great hotel this was a huge disappointment
Staff was friendly at front desk and the location is perfect if you need to be near the convention center or want to go out on the town. Fee for parking was $28 for the first night. Pool was really outdated and didn't match the rest of the workout facility or hottub area. Shower floor was slimy in room.
Clean room nicely updated. Excessive parking fees that were added in and not disclosed at check in or departure.
Very clean. Tv great. Easy access & location good. Nice staff. Pillows bad. Shower handle loose.
Hotel staff were very helpful and pleasant always. Commend the kitchen staff who donated wishbones from the holiday turkeys to our mother's art project! A stellar experience. Rental car in lobby did not honor offer for us to take car nite before Thanksgiving & return TG b4 midnight for 1-day cost. Was their benefit, because closed on TG & otherwise not able to rent to us. When we returned car, they charged 2-days. Argued & said we must call corporate to request refund. Highly unprofessional and disappointing.
Everything was great, I will continue to stay with u. When we got off the elevator on the 25th floor,it smelt like apartment homes.By that, I mean it was not clean and crisp like it has been in the past.
Kayak hooked me up with competitive pricing. The hotel was beautiful and very luxurious. Every single Staff member was very friendly and helpful.
Very clean room, very friendly staff, clean common areas, wonderful location in close proximity to 16th street bars & restaurants Walls were very thin and not soundproofed like many hotels. A domestic disturbance broke out in the room next door at 2:00am but was quickly resolved by hotel staff. Our shower curtain was also torn and needed to be replaced.
Beautiful hotel with excellent rooms. Very good customer service. I've stayed in Denver many times and this is the first hotel I want to return to.
Typical Hyatt...the Grand Hyatt Denver is a bit nicer. I would definitely stay here again. Clean, well appointed rooms...nice bar & coffee shop in lobby.
Comfortable, clean, great location, electronic check in and check out. The tv in our room was not plugged in and the plug was inaccessible. We didn't feel like calling maintenance for this but it was definitely annoying. Also we were on the sixth floor and when we were going to bed around 10 the sound of music from what I presume was a ballroom party was loud. We got a really good deal, maybe that's why? Not typical for my experiences with Hyatt.
When I walked up to the counter for check in, the young woman who assisted me was extremely friendly. She answered all my questions and pointed out a few nearby locations I should visit, including some good places to eat. I appreciated this touch and congratulate her, though I cannot remember her name! I had some difficulty finding the cups as they were tucked away in cabinet under the TV. I did manage to find them before I called customer Service, but it was strange not to have them out in the open.
Great location, very friendly staff and really cool themed floors and rooms! Elevator flooring needed to be replaced.
good location. A little too mid-century modern and swanky for my tastes. Way overpriced for the amenities. Separate parking was ridiculously priced too. Waited in line for 30 minutes to check in and out. Bed seemed short on our two queen room. 4 elevator banks and only ever saw one actually work. Way to slow.
Every floor has a theme and and even the elevators dialog is customized for each floor. It is just really fun. I found my room cozy, comfortable, and efficient. All the staff I interacted with were really nice and helpful. Good Wi-Fi. Just steps away from good places to eat and walk to. And if you want to venture out and explore the city, there is a bike rental around the corner! And while I don't have dog, they do welcome them and had food and water for them in the lobby, which I thought was really cute. Last, I got a great deal for this hotel on Kayak (35% off), which made it more reasonably priced than normal. I don't know if I would have paid full price, but I really enjoyed my stay.
Great location. Two blocks from 16th St mall and next to performing arts. On street parking was good and free overnight. Better option than valet in my opinion. Loud on a Sunday night and security nearly banged down the door of next room over at midnight while yelling hotel security open up. Unprofessional and disruptive to the rest of us guests. Not a great place. About average.
The decor is interesting. The rooms were clean and the staff was friendly.
Awesome location and friendly staff with included parking. The room was good but a bit substandard for the price. I cared more about the location so I didn't really mind.
Location Room sign was on the floor, and room was right outside the elevator. Loud and small.
Met basic hotel needs. Parking garage is overpriced at $32 per night, and it has a terrible stink to it as well as leaks and dirty floors. Not a nice experience for hotel guests.
We stayed through New Year's Eve, and had a great time! Great service from the staff, loved the themed floor, and happy hour at the attached restaurant was great.
NIce hotel in a good location Lobby and bar area are lacking. Room bathrooms need updates.
The hotel didn't get my reservation from Booking.com. The staff was very nice though and honored the rate that I said I had booked and gave me a room. The room service menu is very so-so.
Beautiful room-spacious suite.excellent auto valet service and courteous staff Checked in about 3pm-broken mini-bar refrigerator in the hall along with dirty dishes from someones breakfast 2nd day -Left the room at 11am,returned at 4pm ,no maid service. Had to call front desk for service,no paper 3rd day-no turn down service,had to contact front desk for a breakfast room service menu Elways-two salads-$ 60 SYSCO precooked chicken-salty
The REsidence Inn Denver City Center is in a fantastic location right near 16th st. It is perfect for a weekend / week in Denver because it has a fully functioning kitchen, which will save you LOTS of money on food if you do some grocery shopping cook in the room! It was clean and pretty spacious. Take advantage of deals on this hotel (otherwise it is too expensive in my opinion). I found a king 1 bedroom (not studio!) suite on Kayak for $103/night. Otherwise, this room is easily $150/night and up, which may not be worth it (you'll save money elsewhere). No pool
Great location within the city, and the room was comfortable and well-appointed. My particular room was sandwiched between the elevators and the hotel gym-- lots of thuds from banging weights. Gym should not be adjacent to guest rooms, sharing a thin wall. Also, complimentary breakfast ended super-early-- should be 10:30, not 9:30.
The rooms are nice, had a kitchen, very comfy beds and awesome breakfast No swimming pool, have to use key to get to room, $27 to park car [horrible]
This was my first time staying at the property and I would stay there again. It was a comfortable stay, the room was clean and it was a good location. The only issue I ran into was a delayed check-in but I was still in just before the 4 pm check-in time and there was an error programming my card causing me to have to go back downstairs to reprogram my card when I couldn't get into my room aft the first day.
Very Clean hotel - Convenient for Downtown activities - Very good breakfast Buffet Couldn't apply my Marriott Rewards bacause I booked thru a 3rd party? Sofa bed couch was poor.
Liked having more room than just a bedroom and bathroom. Breakfast was good, and free. Windows could open. Rooftop patio was nice. Staff was helpful. Location was just a couple of blocks from 16th street mall. Restaurants within walking distance. Guess I've been spoiled by other Residence Inns. The smell was very disturbing even with windows open. Furniture was worn out and dated. Carpeting was bad. Kind of sketch area even for a downtown felt barely safe in the evening or very early morning which is a shame if you like to walk places, though it didn't stop us.
Room was HUGE, gorgeous full kitchen, gorgeous lobby, free popcorn in rooms, amazing breakfast...one of the best hotels I've stayed at and i travel once a week on business around the country. This was for leisure but my boyfriend and I were very happy. Thank you!!!
I loved almost everything about my stay. The room and hotel were beautifully decorated and very clean. The staff were all very friendly and professional. Room service was incredibly fast, and the food was delicious. I was given a corner room as a surprise and that was very, very cool. I only have a couple minor complaints. To start, there were some stains on the carpet and some chipped paint on the walls. The room also had a funny smell, but I figured it was just "old building" smell. My biggest issue was that I wasn't sure if the balcony was supposed to be private or not. It wraps around the whole building, but each balcony is separated by a large potted plant that was easy to step over. I figured that meant "private balcony" so we left our curtains open to enjoy the sunshine, and I happened to be undressed when the guests from the next room over stepped over the plant and walked across our balcony to look around the corner. It was very embarrassing. Either the hotel should have let us know that our balconies aren't exactly private, or they should put up barriers that you can't just walk over. Another small issue, they only gave us decaf coffee in the room.
Hotel concierge and door men were very pleasant very positive attitudes!
location not great value, poor windows, tiny fitness center
Great location, staff, overt appearance and cleanliness. The staff went above and beyond when they heard my concerns and righted a poor nights sleep. Thank you. Had a king corner room. Ended up on the 2nd floor. Could hear everything outside due to poor window construction. Shower head was comeing out of the ceiling with plaster on the shower floor. Vanity mirror was cheap had lights out and didn't hold a position and was therefore useless.
The staff from the time we drove up to Valet, to check in, and any questions we had were answered in a timely and professional way. I thoroughly enjoyed my stay in Denver and would not mind staying at the same place again, whenever I do make another trip out to Denver.
The beds were very comfortable the pool and spa clean. The hotel was in a good locatoin to most city center activities. I would stay again for any football or basketball games or any city center activities. I would not use this hotel if I had a car, there is no parking
JUST A QUICK TRIP TO DENVER FOR BUSINESS. THE STAFF WAS VERY COURTEOUS. GAVE ME A ROOM CLOSE BUT NOT NEXT TO THE ELEVATOR (NICE FOR SECURITY). VERY, VERY COMFY BED...AND THE TOILETRIES SELECTION WAS NICE. (WHY DO I NEVER REMEMBER MY OWN SHAMPOO?)\n\nQUICK WALK TO 16TH AND ALL THE GREAT RESTAURANTS. HAD WORKING BREAKFAST IN THE HOTEL RESTAURANT. GOOD FOOD, UNOBTRUSIVE STAFF WHO KEPT THE COFFEE FILLED! FRONT DESK STAFF HELPFUL IN GETTING TRANSPORTATION OR INFO WHEN NEEDED.\n\nWOULD DEFINITELY STAY THERE AGAIN WHEN I'M BACK IN DENVER.
We came for a hockey game and this hotel is in a great location. Room was comfy, bathroom well equipped. Breakfast was mediocre. 16th St. mall is only 2 blocks away and Denver public transportation made it convenient for everything.
Didn't spend a lot of time in the hotel. The hotel fit my needs.
This was a GREAT find for our family located VERY conviently in downtown Denver within a 2 block walk of the central part of the 16th street mall and therefore ALL of downtown. The staff was terrific, hotel was clean and our room was FANTASTIC. It was clean and comfy and had a terrific view of the mountains and court house. The pool area was nice and we had a great stay.
Central location to downtown area made walking easy, exploring fun. Coureteous staff, quick check-in and out, and comfortableclean rooms makes this a hotel on my 'stay again' list. Great Cobb salad in the bar too!
Enjoyed our stay very much. This hotel had everything we needed to enjoy a family getaway! The hotel was clean and the staff was very helpful and cheerful. 16th St. Mall just a couple of blocks away. Nice casual restaurants close by so we didn't eat at the Marriott restaurant. Would definitely stay again.
Very nice hotel with VERY comfortable beds with down pillows, comforter, and mattress pad. You won't want to leave your cocoon of down. They delivered a mini fridge to our room when we requested it. The staff were courteous and friendly. Good location, only 2 blocks from the 16th Street Mall.
We were given a very luxurious two bedroom, three bath suite with wet bar for our family of four....what a GORGEGOUS room!!! We had a wonderful time...pool and fitness center are nice, as well.
Nice building comfortable rooms and good restaurant. Right in the heart of downtown Wish it had a pool and Suns
Close proximity to everything downtown. Mallride stop was just outside the door. Easily walk to shops, restaurants, bars, or convention center. The front foyer area smelled awful.
Good location, room was clean EXTREMELY thin walls. Neighbors partied all night until 4am and I could hear every word to every song they played, along with their conversations as they were yelling. Staff were very short with me and didn't seem to care about my stay.
Great Location, comfortable big clean 2 room suite, good black out curtains.
beautiful, modern and roomy rooms free happy hour Free breakfast
Great location for anyone attending an event at the convention center. The complimentary breakfast is great - huge selection of food. They also offer a managers reception in the evening with snacks and complimentary beverages (including beer!) We stayed in 2 separate rooms because of a mistake made by the hotel. When I made our reservation we were booked in two room types...so we had to check out of our first room and move to a second room, which was a huge inconvenience. The cleanliness of both rooms was seriously lacking - our first room had a blood stain on the duvet and something sticky splattered on the bathroom light switch. The second room had stains on the towels and something gross splattered on the wall next to the toilet. Definitely not up to par for a ~$200/night room!! I never really felt comfortable or clean during our stay. Also, parking at the hotel is $37/night --absolutely RIDICULOUS. Next time I'll probably stay at the Hyatt across the street.
Staff very friendly. Great location. Breakfast was very crowded. Hard to find places to sit. Took a long time to get the car out.
Great location. Ceiling had been previously repaired, but the work was terrible. Looked like the ceiling could fall in at any time.
The view was great, breakfast was good, staff was friendly and helpful No hot tub, no free parking
It's Embassy Suite, typically nice There are parts that need to be updated and repaired. Our carpet was stained and the bathroom fan did not work. But still a nice environment.
Breakfast buffet and managers reception was terrific!
Beautiful hotel with incredible restoration of the original bank building. no
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Valet attentiveness. No amenities for a family. No pool. No coffee in the lobby. $37 a day for valet when nearby parking only $15 a day. Very small room. Had to call for housekeeping to clean the room at 5:00 pm. Very lacking customer service and friendliness.
The beautiful lobby and how wonderful the room looked. Nope
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Really cool renovated hotel Staff was not friendly. Our room was not clean. Staff had no knowledge of the area. If this hotel had a better staff as far as professionals and it was clean it would have been amazing. But the staff where rude and dirty and no where near professional.
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Beautiful hotel , very friendly staff, great location , The housekeeping did not speak English.
Location! The lobby amenities (free WSJ) and the design in the lobby- stunning. Illy Coffee shop is nice. Free car service to dinner! The bar and free cocktail hour are a plus. The restaurant was a busy scene and the food and staff was good as expected. I got a value price but at the $--- rate listed, I would expect a nicer more luxurious bath. For example, not at the level of the bath in The Art, where I stayed the night before. The (expected) $40/nite Valet service took FOREVER to get my car.
Great big beautiful rooms with plenty of space in a gorgeous building right by 16th street mall. Windows don't open at all.
Stunning architecture and convenient location. It was difficult to maintain set temperature in room. Hallways were very cold.
Our room was beautiful, especially the restroom. The restuarants were outstanding. The only regret we have was we ran out of time to be able to utilize the spa.
Very inviting, spacious rooms - loved the illuminated bathroom sinks! Particularly modern decor and great access to the dining/shopping areas of LoDo
Great hotel with superior service and the room was excellent with oversize tub and shower. Very comfortable bed.
We were there opening week so everything was brand new! It is not your typical Four Seasons--very trendy and seemed to cater to a very young clientele but we enjoyed our stay. The room was beautiful and the restaurant was great. Delicious dinner and terrific breakfast.
The hotel is nice, staff courteous and helpful, and the atmosphere was excellent. I chose this hotel based on proximity to my morning meeting, but would return for the comfort and service.
I stayed here with some friends prior to a conference. Everything about the Four Seasons was exceptional, so the staff definitely lives up to the Four Seasons standards. Great location - close to fantastic bars, restaurants and shopping.
We loved this hotel. The location is perfect and the service is exceptional - just what you would expect from a Four Seasons. I would absolutely return and can't imagine a better experience.
My wife and I spent a weekend in Denver in late January. The room was beautiful and quiet. The shower was great with the rainfall shower and the regular shower head. We used the work out facility and the spa. The machines all had a touchscreen that allowed you to watch tv, control your idod, or play games while you worked out. It was the best workout touchscreen interface that I have seen. The spa has a hot tub, steam facility, relaxation room and the showers have three different water spray options: Regular shower head, side show heads. and rainfall shower heads. You can use all three simultaneously: It's great. The hotel staff used the house car to bring us to a restaurant that was a little too far to walk. They picked us up afterward. Many hotels have nice rooms. I have found that Four Seasons also have the best service around. The only negative of the visit is the road construction in front of the hotel. We ended up parking at the garage across the street because we didn't see...
Four Seasons Denver is elegant, upscale, and has a marvelous bar and Edge Restaurant. The SPA is wonderful. A few service flaws to work out.
It was quiet, dark and warm, though quite expensive.
Unique concept would travel them ALOFT A Lot all over. A really cool option if you are planning to spend a weekend in Denver. I enjoyed the indoor pool especially! Also was given a nice view and the place has a modern art motif goin' on. I would stay here again great amazing value right by sams diner #3 a new favorite and the grass roots hats store!
If you approach this like you are borrowing your Aunt Rose's apartment for a few days rather than an getting a hotel room, you may be prepared for the disappointments and get to enjoy all the benefits. There are plenty of both. First the bad. This is not a hotel room or a hotel. No one ever came to clean, replace towels, or take out the trash. I never did find an iron or ironing board. The refrigerator did not have an ice maker and when I called the owner he suggested buying a bag of ice at 7-11. The internet was down when I arrived and I was told to call customer support. The reading light in the headboard of the bed works when you twist the bulb in just enough, but then it is hot as Hades to try to turn back off. The refrigerator had left over food (and beer) in it. For the good... great location. Right downtown for about the same price as the pricier hotels. The place is bigger and nicer than any hotel room could be with a full kitchen, full dining room, leather couch in the den. HD...
It's not really a hotel. It's a condo building with full time residents. There is a guy there who leases several of the units and rents them out through web. The problem is, is that the Brooks Tower staff have no idea what this guy is doing......Checking in took me more than two hours....continued to be bad for the rest of the time there.
This place was a great find! It was well maintained for the most part. We had some difficulty obtaining more than one key for the condo, but got by with leaving a key at the front desk with staff when we each left. We did have a small issue with the toilet not filling and flushing properly, but we just filled up the tank occasionally with a pot full of water from the bathtub. It really was worth the money to have a full kitchen, spaceous living room/dining room and private bedroom. The balcony was nice and had a beautiful view of the mountains/sunset. Would definitely stay here again and recommend it!
Very convenient location, very clean, I’d recommend it without any hesitation !!
Easily the worst experience ever..................
I found this hotel last minute for the GSA Convention. It was great, a one bedroom apartment for the same price and in some cases much less expensive than other surrounding hotels. It had a beautiful view of the Front Range and was very quiet. Only 4 blocks from the convention center, 1 block from the performing arts center, and 1 block from 16th Street. Very easy to get to from downtown Denver. Keep in mind there is no breakfast place in the hotel, no concierge, and no one to carry your luggage. Everyone at the front desk are very nice and no need to worry about security.
I was surprised by the one bedroom apartment I had and it was the same price as the higher end hotels in the area. There is a full kitchen, dining room, living room, bathroom, and bedroom. There is not housekeeping but I don't need it. It appears to be someone's apartment that they rent out.
We stayed here last week in a one bedroom while attending a nutrition conference. We hit the jackpot with this condo!! The front desk was EXTREMELY helpful and understanding, and it's within walking distance to the Convention Center, 16th street mall, etc! The views from the balcony were amazing and there was great security. It's surrounded by restaurants that are great to eat at (looove 24 hour leelas!!). There was free wireless internet which was great since all of us brought our computers. This was a million times better than staying at a hotel because we had a lot more room. In the one bedroom (not the penthouse) there is a full kitchen with fridge, dining room, desk, sofa bed in the living room, balcony with an entrance from the living room and bedroom, a queen size bed in the bedroom, tv in both bedroom and living room, and bathroom with vanity. Everyone was really friendly and we loved to use the fitness room. The only problem we had was that it was hard to find a nearby grocery...