The location is second to none for ease to walk everywhere. I think it is expensive for what you get-i.e. no wireless internet included.Unable to book through reception over the weekend.
Perfect Location to the Southbank Markets, Brisabne and beautiful restaurnants Not so much the hotel, but the Taxi service they phoned for us & used was very poor.
Very helpful easy access godd area for eating and entertainment unable to get hot drink later part of evening in the cafe area
Dining room menu was limited and food was not of the highest quality.The CBD bar had basic food( chips.burgers etc) but extremely noisy. As a rydges priority guest, because we booked through you,we were not allowed the 10% room rate discount.next time we will book direct with the hotel.
Comfortable room, nice size The TV was slow to operate and awkward to turn on. Room prices seemed quite high, probably related to the Ashes being played in Brisbane at the time.
Rydges has a great location. Close to South bank, concerts, shopping, galleries, etc.
very helpful and friendly staff, very efficient at check in and check out bed was not ideal - one side sagged, bathroom a bit outdated/tired
accessibility to southbank, its market and resturants. The fact that for the 5 nights I was there the gym and sauna were not operating due to renovations. This was not stated on the Hotel.com site. It was one of the reasons I booked it.Very disappointing. The hotel did provide alternative places but its just not the same and inconvenient.
The offer of an upgrade of rooms for only a little more each night. I was attending a conference, all facilities and events well coordinated and of a high standard. Great location, spent most of my time in South Bank. Everything was at our door step. Friendly, knowledgeable staff will to help us with all requests. All good , I can't think of anything not to like
its ease to the Convention Centre and South bank. Train services very accessible also. Probably a little excessive in price during peak periods.
Profesionality and kindness of staff. As I checked out there was a surcharge because I was paying with credit card ... I showed my 'booking com' reservation where nowhere was written about this surcharge and they took it off! This is really added value and I will go back!
The facilities and the staff friendliness. The parking fee is too expensive.
Room as booked as Execuative plus but only and execuative room as provided which did not match the pictures on the web site
Good size room. Knowledgeable concierge. Perfect breakfast staff. Too expensive hotel parking.
The location was perfect, the staff were very friendly and helpful,and the room was very comfortable. I know parking is very limited in the city, but I did think the price for valet parking was a bit steep.
Great hotel and location. Very good breakfasts
The close proximity to the city.
Location was excellent. Staff was friendly. Met the Hilion standard.
Location All good
We have been there a few times and find the central location to be excellant plus we know in advance that the standard of the accomodation will not disappoint There is nothing not to like
A fine hotel in a very central CBD location. No.
Close to the function we where attandind Hotel needs a face lift
Kabuki Restaurant Had lunch at the courtyard restaurant and thought the service poor and the prices high.
a classy yet relaxed hotel. breakfast was excellent but was only worth buting when we got the discount vouchers as it was rather expensive otherwise.
Good location. The breakfast is too expensive.
Easy check in, quiet location
Look and style. The ambience. Location is terrific. Mini bar pricing was not competitive. > Pillows were not comfortable. > Handle on televsion cabinets were broken > The smell of the bathroom towels were not pleasant. They were clean but the laundry powder used was not fragrantly appealing > Bar staff on the night were not managing the waiting patrons effectively
Attentive staff, and a delightful location for breakfast, in particular (The Brasserie). The quality of the breakfast was also very good. Rooms just a little clastrophobic. And it would be nice to be able to open a window rather than rely on airconditioning. A balcony would be even better! However, I note a male person "fell" from the balcony of an adjacent hotel on the evening (or there abouts) we visited!
It is a very comfortable place to stay. We couldn't use the hotel on the Saturday night as it was booked out with functions. On the Sunday night nothing was open and the riverside bar had a function. We still have our free drink and food vouchers as they couldn't be used.
Every time I stay at the Stamford Plaza Brisbane I always leave feeling like the staff have gone above and beyond to make my stay enjoyable. When you require a twin room it would be nice to have something bigger than a king single bed. Even a double bed would be a better option.
Closeness to all city facilities. nothing
The location was central with easy access to popular areas in the city as well as Central Station and Adelaide St. The rooms appeared outdated and dank. The shower was uncomfortably small and would flood the bathroom every time it was used. I did not feel comfortable using the laundry as it was dirty and remote. There was no free wifi in the building.
Ideal location - just across the road from station. easy access to city centre- shops bars etc.
Valet Parking, easy to find, great location, the bed sheets and bed was very comfortable. No
The hotel is very well maintained and clean. The view into Anzac Square was very pleasant and it is very well positioned in the CBD making it easy to walk to places of interest. Rates and location big draw card for us. Nothing it is a good place to stay.
Location was excellent - just opposite Central Rlwy station and easy access from airport via airtrain. The staff moved us to another suite when our aircon broke down - and did it really well. Easy walk to shops and Queen St mall. Restaurant breakfast and room disappointing for the price.
Antique furniture The DVD player and stereo supplied in each room looked out of place and the TV remote was hard to work
The convienent location, the friendly helpful staff and excellent facilities
It was close to the City you could walk everywhere.Very Freindly kind staff. Lovely room. Close to all public Transport. The parking bay out the front of the Hotel not really big enough, we had trouble pulling in there due to other vehicles being in there all the time
Location was very convenient for shops and transport (airport train outside your door), and I liked the old building, much more pleasant than a modern hotel.
It central position..great for staying in Brisbane Mold and rust in bathroom
bed was comfortable - can't recommend much else rate was disproportionate to quality of facilities - is a tired hotel (stained carpets, rusty fittings etc.) with mediocre facilities demanding premium rates.
Our bed was amazing best sleep we have had in a long time The room was so clean and modern
Nothing Rooms overpriced, cleanliness poor, in room facilities poor especially internet connections, Restaurant overrated and expensive, car parking fees charged when free days on public holidays, Breakfast over priced and poor quality (eg no fresh eggs), Electrical items in room defective.
The swimming pool, the view and the restaurant and its friendly wait staff. I liked that we could leave our bags without any hassle. The cabs came quickly. The noise from the renovations in the afternoon! I didn't like the lack of a sewing kit in the room and the lack of a newspaper at the door although I got these by asking at reception.
Very little. It was poor value for money and I would not recommend it to anyone. There was no free parking for hotel guests.The hotel is a long way from the CBD and surrounded by steep hills. The rates are high but the facilities are poor.The room was serviced but no fresh towels were provided. The interior of the rooms are pleasant enough but the corridors and elevators are dated and shabby.
I liked it being close to the City. Decent swimming pool and gym. Mini bar was well stocked even though I didn't need it. The service is very average , some days they make the b d and nothing replaced like towels and soap etc. the worst wifi service never connects or super slow, only 250 mb for 24 hrs but doeywork anyways. Even though the ad says free parking it is freeoy for weekends. The check out was annoying tney wanted to keep thr $10" deposit with bogus charges.
great staff especially nicola and very comfortable. the restaurant was very good too.
good position very helpfull staff small rooms , hotel; needs general update
We really enjoyed the spa and pool on the roof. The room and the view were both excelent. The housekeepers did a wonderful job and it was a pleasure to come back to our room in a clean and well presented state. Thought it was very strange to find 1 bottle of water and 1 apple left for us as complimentry when there were 2 of us staying in the room.
It was central, well known brand and useful as an overnight stay, and had a secure carpark. On the top of the Hotel half the neon lights spelling out the Hotel's name were broken, so the name of the Hotel was unrecognisable when driving to it at night.
Close to Spring Hill and the river We'd booked two rooms, one for my husband and myself, the other for our adult daughter. We asked if the rooms were different, if one was better for a couple, and told there was no difference. In fact, one had a much larger bathroom. The staff should have known this and advised us accordingly.
Friendly guests and staff The mildew on the grouting in the bathroom
It was a great hotel, simple as that! Great location, great views, friendly staff, and a great room. The bed was a little stiff for my preference but every back is different.
Very comfortable beds and a lovely breakfast waiter in the restaurant One of the front desk staff was surly and unwelcoming, Also, we had to phone down 3 times for different things because our room was not well serviced. Waste bins were not emptied daily.
great location. the staff was friendly and did their best to ensure we had a good stay. pool area was very nice. no balcony
The room setup
The room was well appointed, the bed very comfortable and theA/C efficient & quiet The room was not serviced on the day before we left. I contacted reception at 1630hrs to report this - nothing was done! When I complained the next morning I was shrugged off with a $20 rebate.
What a fantastic hotel. Amazing Location! The parking lot is really tight and small. Also they charge per night.
The lunch menu was yummy, hotel perfect position for walking to everything, plus room service ladies nice and friendly. When we went to make a cup of tea, we found one of the cups had not been cleaned from the user before, but it was put away in the cupboard with the clean one.
room and view excellent waiting time to get in to our room
Staff were really good The chocolate brown paintwork was not a good choice - get a good colour co ordinator
early check in was a blessing. desk staff most efficient. room was good, clean and quiet. Marque hotel in sydney has an acceleratedd check out which simply requires a signature with card number and put it in a box at check out. no long waits to check out at peak hors.
our familiarity with all of it restaurant seems to have slipped somewhat
Business Package, good value for the money. Room was not dusted properly, hair in the shower stall.
Convenient location, easy to find, comfortable bed. Kind and competent staff, especially as they could not find my reservation. Small window, small bathroom with curtain for the shower
convenience for getting around city asked for king bed and did not get it
Staff , very helpful , especially conceirage and reception. dining , transportation services The cost is slightly higher compare to other hotels.
i can say the location of the hotel is excellent for city tourists, with convenient transportation, close to everything.
cold breakfasts delivered to room
Enjoyed the modern rooms and service was excellent. Nil
close to town. one person was friendly, the other said i cant have been staying as my booking wasnt in the system!!! even though my friend had already checked in it was in the middle of redecoration. tiny as bathroom and smal room. for what we paid newaz
Location-Location-Location: this was a fantastic place for ease of accessing CBD Brisbane as well as transportation. Easy walk to great restaurants and shops, too.
Location was great - very close to city, restaurants and transport options. Chose this hotel for its pool which upon arrival was found to be closed for renovations. Roof top bar was packed with people from a function that had finished downstairs so not a place to relax and unwind. Rooms are adequate but could do with some of the renovations that the pool is supposably having.
The room was very clean and well fitted out. The bed was very comfortable, with comfortable pillows. The reception staff, concierge and valet parking attendants were all very friendly and very helpful. It is also located very centrally in Brisbane city. We were unable to have a twin bed room which meant my sister and I had to share a bed - not too much of a problem but would have been nice to have our own bed.
location inflexibility and mechanical (robots). Charges for anything which in most 4-5 start hotels are usually included eg later checkout (1hour).
so convenient, comfortable, quiet, pleasant environment
The closeness to town and the bridge to Southbank. Very comfy beds and pillows!
Proximity to everything
Spectacular views over the river both times I have stayed with you. Your staff, reception, and others (breakfast, bar) have been consistently helpful and courteous. Very central location. I attended a workshop at the hotel on 17 Aug & the conference room was very nice. The only gripe I would have is that my bathroom was badly in need of refurbishment (grouting over bath mainly). No. I enjoyed my stay,
The view over the river and southbank was great, expecially at night. We also loved the proximity to the city. It was nice to be able to leave the car and walk to where we wanted to go instead of having to wait in line for taxis. The toilet in our room kept running on and off which was load and a bit annoying.
the location was good. easy walk to everywhere within the city and water area cold pool
Great beds and pillows, spacious room and bathroom, friendly helpful staff. Close proximity to shopping and leisure spots. Doors of other rooms being left to bang shut were very noisy.
The location of the hotel is ideal, it is very near the centre and shopping area No
The promptness of checking in and the atmosphere when we wlaked in. We live locally and had not stayed in the city for ages and could nto get over the change in this venue. We attended a ball that evening in the hotel.
the best thong was its location and staff where very helpfull and friendly i would have like better facilities such as a fitness and caffe the room was i bit small
Most enjoyable in all ways - Friendly staff - Clean Room with plenty of room with modern Bathroom - Good position in the city - Close to main Railway station - Taxis waiting out the front - Direct route to Airport - Good Restaurants on the river within a 10 minute walk - Would defintely stay there again No
The bed was very comfortable I booked a king bed, and we ended up with twin beds. Too tired to bother changing rooms, so we kept the twin beds.
Convenient to city centre and Central Station overpriced breakfast
the staff were all so friendly and helpful everything was so clean and new no complaints
We found , the hotel , and the staff to be of a very high standard. Well stocked mini bar for our late arrival. Only let down on 2 issues ; poor quality toilet paper , and no complimentary biscuit with the tea/coffee . Am sure these are great cost saving ideas ,but , they take the shine off a great effort on all other fronts.
Thought there would be bigger rooms. Thought it would nicer for the price for an ex room
bathroom is good and the car park is big too expensive
I loved the beds, comfortable mattresses, lovely pillows, cozy duvets. They do not serve decaf coffee in the buffet breakfast. If you want one you have to pay.
Had booked the room seveal months ago and when we asked for an upgrade , got it with a smile from the desk clerk.
The room and staff were lovely. Breakfast was great.
Location is very convenient for the city. There is a good cafe with outdoor seating. My room wasn't ready at 3.10, and housekeeping had not finished cleaning when I went in. No soap in the bathroom, etc. I stay in the Adina apartments in Sydney all the time, and the Brisbane hotel is a bit tired in comparison.
Enjoyed the location and friendly helpful staff. Only dissapointment was for the restaurant not to be open on Sunday evening.
Central location, excellent view of Storey Bridge and the river, apartment very clean and comfortable.
The hotel staff were very helpful and friendly.
Great location Noise from story bridge traffic all night
We very much enjoyed the view on the bridge from our balcony. We also much enjoyed the jacuzzi (also with a view on the bridge). The hotel is a 15 minute walk from the city centre, but you can walk along the river path. There is some very nice coffe place along the way.
The location and facilities! The reataurant and room service pricing was far too expensive and the bathroom had a terrible sewerage smell.
I enjoyed the gym and sauna. The television was very good. The pool was freezing but other than that it was excellent
the staffs are friendly and helpful, the environment is clean and clam.it provided a good place to rest in a trip. if there's a kitchen would be better
Very central for touring Brisbane .superb view of bridge , river and city from balcony.Very nice suite and wonderful staff.
I liked the bed, and bed linen. The actual room was lovely and the hotel itself was impressive. I was very disappointed with the state of the pool. They should have closed it as the area was under construction. Instead they kept it open and it wasn't heated so you couldn't swim in it anyway. Plus there was construction grit all around the pool which you could feel when you walked around it. I purposely chose the Marriot for the pool as we were planning on using it with our 3 year old son as a great place for entertaining him. Upon check out too, one of the staff on reception tried to charge us for breakfast though it was included in our booking. She then didn't believe us and we had to produce the email that we'd received from bookings.com. The impression she gave us was that she was reluctant to accept even this as proof!
the room was spacious with nice view of stony bridge, lighting up whole night. Enjoyed very much of the river view Swimming pool was locked in the morning. I had to go to reception every morning for a week to open the door. Someone from the hotel tried to charge 16,000 $ on my credit card and I had to deal with my credit company. International phone call to my credit company for 10 minite costed me about 150 AUD. No one apologised from the hotel until I demanded it.
Excellent hotel, well placed in Brisbane city centre.
Very upmarket hotel upgraded to the executive floor everything available
Very friendly staff and great facilities, good proximity to brisbane attractions (few though there are)
We loved the restaurant and the proximity to the city shops and cinemas was very convenient.
Everything was excellent, great river view, good room service
Everything was perfect. Lovely staff. Lovely rooms. The room was great value but everything else was very expensive.
Bathroom needs updating. The bathroom title are broken and worn. I paid for 5 star. That doesn't meet my 5 star standard
the whole place was fantasticthe staff couldnt do enough to help us we will be going back again the stay wasnt long enough
close and conveinient to city, luxruy and relaxing enviroment with excelent frsteraunts and staff
Location very good. Rooms excellent. Good pool. Bar staff rude when complained to reception about attitude, unsatisfactorily resolved.
proximity to suncorp stadium. Rate was cheap given it was origin night.
Centrally located in the heart of Brisbane CBD. Public transport and other travel facilities at the front door. Hotel across the road had cheap good quality food. Very few 'modern' facilities. Parking as a guest is a rort paying an extra $28 overnight.
Excellent, efficent, helpful staff
I liked the relaxation Food was expensive
Foxtel on the TV, the bed was comfortable. The internet connection fee is a rip off, to be charged for internet connection when you're not in your room working is appalling. Why can't the hotel charge when in use only? I am aware it's outsourced by an IT consultancy but nevertheless I'm sure the Holiday Inn make money on it. The other point is if i knew there was a rail station right on the hotel I would not have chosen the hotel. Found it difficult to sleep as a result.
We were welcomed by a nice and pleasant receptionsit, the room was large and in good condition. There was a bit of noise from the railway station so next time I will specifiy a room on the road side.
position,breakfast. doona to hot, would like a top sheet
Staff were uniformly really friendly and helpful - upgraded us following a cancelled flight. Breakfast great - omelettes to order. Beds and rooms comfy and clean with nice extras. Spas on 18 floor fabulous and hard to leave.
the central location was excellent for a city break - the hotel was very quiet and the room was a good size.
The convenient location
bathroom grout was covered in mildew. really unacceptable in this level of hotel. pool closed too early at night.
hotel was fab. staff were so friendly and very helpful. great breakfast buffet with great selection.
very helpfull and friendly staff. I can not complain
It was such a short visit but concierge desk most helpful The coffee - need a good barista
The staff are amazingly friendly and helpful. We had a wonderful time and always felt welcomed. The shower/bath controller stuck so water comes out into the bath but that was more funny than unliked and it just meant that the pressure was low.
Excellent check in and check out service and also service at Cuvee lounge also excellent
The room was tidy and the complimentary champagne made the evening - though it had to be asked for. The concierge seemed rude at first during check-in.
Convienient for public transport & city access. Feather/down pillow.Comfortable room.24hour facilities
First class buniness man hotel. Great staff
Location Complimentary water and chocolates were not there on arrival. Delivered 5 hours after. Coffee machine but no coffee cups, delivered 2 hours after I called reception. $38 parking fee.
Classy hotel,excellent large rooms & great position.
helpfulness of reception staff Noise - we were in room 117 and it was very noisy between a function in the atrium and a bar behind it. Lack of a plan to show us where facilities were.
We loved being right in the heart of Brisbane, and having the casino for entertainment was great Loved the deep bath
It was great to be so close to all facilities that were of interest to almost every type of person for e.g. gamberling,dining,clubs and pubs or just driving around exploring sites of interest. Not knowing where we were going we missed the valet parking "twice"because we couldn’t see any signage so just went to the public car park but is was just as good I believe anyway as our parking was validated. Thanks guys!
Friendly, knowledgeable staff. Excellent location and presentation of the hotel. On site parking, dining and in the Brisbane CBD.
Pleasant location with an old world feel A bit expensive
It was comfortable and close to southbank
Close to the city Having to pay for parking in a seperate parking lot and having the parking ticket expire after 24hrs.
The location of the hotel was good for city shopping, and the Staff were friendly and obliging in regards our baggage, and assistance with Taxi's We chose to stay in a Smoking Room, however, never realised that this meant you could actually smoke in the room, we found the smell to be offensive (even to us as smokers). We assumed that Smokers Room, meant you had access to a balcony outside the floor to smoke. So if you can handle the strong smell of smoke you will be happy in this type of room.
I liked the hotel because it was comfortable, at a good location and had friendly,happy staff.
hotel was better than expected.Room was ready when we arrived early in the morning,central to most attractionsetc,staff polite and friendly. no faults
It is centrally located in Brisbane. There are no parking facilities for this hotel and it uses Hotel Mercure's, a bit of a pain to get to because of traffic patterns.
Excellent, professional, & quick response to complaint. Walls seem to be too thin! Or, at least need better soundproofing...
The bed was comfortable The parking was really bad and having to pay $51.00 for less than 24 hours is rediculous
Location and quietness Mould on tiles in bathroom and a dirty light switch in the bathroom. Pillows were too hard
it was close to the casino and mall in the CBD we had to pay a security deposit upon arrival which we didnt know about and didnt have. the hotel worked out something for us though so we could stay. it would have been nice to have been made aware of this either by the ibis diectly or through your company.
Polite friendly staff, good access to carpark and to the airport. Liked the televised arrival / depature facility for Brisbane Airport. Great restaurant with reasonable prices. For a hotel only 3 months old we were surprised to find towel rails rusting and no power point in the bathroom. The bathroom was badly designed, cramped and fogged up very quickly (maybe the cause of the rusting towel rails)with the steam intruding into the bedroom area if the bathroom door was left open and fogged up the dressing mirror. The entrance to the restaurant gives a poor impression with its matt finish white painted solid doors badly marked with shoe scuffing etc as there is no kickboard. Not a good impression for the restaurant.
The staff on reception and in the restaurant were extremely helpful and we would have no problems in recommending the hotel to our friends and family.
Proximity to airport for early flight nothing
comfort and cleaness to far from city and can't get more dinner options
The fact that the Supermarket and Direct Factory Outlets (DFO) which houses most Brands are directly next door to the hotel is excellent and very convinient for travellers like me. One can also catch the TBus right outside the DFO to the airport terminals. I am already recommending this hotel to my colleagues who usually transit through Brisbane. It's an exellent location and very convinient if you wanna do last minute shoppings before boarding a flight. None
location, room ok food very poor, very expensive: ripp-off ! one of the attending persons at the reception was there only to collect his salary, not really interested to attend "guests"
We flew in late and flew out early the next morning, it was comfortable, clean, and close to the airport. If I flew back though Brisbane I would stay there again. There may be a shuttle bus, but we weren'r offered a shuttle bus to the airport so caught a taxi for $17, We thought that was an expense we shouldn't have to front considering it was the "airport hotel and the cost of the room.
Nickel and dimed, plus you have to request real pillows
The size of the room. The sheets were crisp and the pillows and mattress perfect. The staff were pleasant and helpful. The hotel lifts use a key card - but new arrivals were not told this - and we saw many frustrated people unable to use the lifts - front of house staff should explain this to guests.
good location, friendly and helpful staff Cleanliness of bathroom was poor, mouldy tiles and mould around glass door of shower
The room was fantstic. Very modern and very clean.
Proximity to Staff Christmas Party - 3 floors above! Plus - My husband and I stayed there exactly 29 years ago on the night we were married Check in staff - 3 male - all very officious / not one smile out of three of them / Very unpleasant people/ They had no customer service skills/ Not a good first impression of your Hotel
The staff were superb. The bed wonderful. The buffet breakfeast was very good.
Friendly staff. Great roof top bar, Comfy bed The car park is vey tight and difficult to manouvre around without 100% concentration
The "Urben perks" package is excellent value-for-money for families in this current climate. The hotel is ideally situated near the cbd and is easily accessible to Southbank. No.
The saltwater pool. The street was quite loud and we felt it was overpriced compared to other places we have stayed. We also felt that the hotel could use a few more updates(popcorn ceiling).
convenience to medical facilities on wickham terrace car parking facilities very hard to manouvre
Very comfortable and excellent location for what we wanted. The room service wasn't up to standard.