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everything! including the location of the hotel....
Room was clean and comfortable. Breakfast service was very elaborate and fresh. The Mekk restaurant offers and excellent selection for dinner The desk staff/reception appeared somewhat arrogant. There is no parking on site and they arrange for parking at a nearby hotel. If that hotel isn't full, it works well.
Good location, good service
Very friendly and helpful staff in the reception. Good food. housekeeping could be much better The room was much smaller than expected.
staff was really nice and breakfast was good. beautiful bathrooms!
Very nice hotel with cosy atmosphere and excellent location within the old town.
the staff very good and friendly we had to change our roombecause the carpets were very dirty. The carpets in the secod room, although better, were not very clean either.
Location Slow service from the bar, many time I had to pickup my own drinks instead of being served at the table.
Delightful staff and excellent food in the restaurant - better than a top Tallinn restaurant at which I also ate dinner The shower flooded the bathroom floor
Very comfortable hotel with a good location in the old town, very quite even though it faces a lively street, very clean and well decorated room, responsive staff
we got upgraded for some reason to a suite. Staff very friendly And spoke excellent English. Wonderful breakfast and excellent restaurant. Great location. Would go again. There is a very late night night club across the street and there was street noise all night but only a problem if you left your windows open. We slept fine.
Nice hotel for old people. For their 2nd spring. Location best. place for good sleep. stayed 4 days. I am 40 i think i am the youngest guest.During breakfast, the ladies who serve were also so old. I was thinhking to serve them:). There is no elevator to 6th floor. The elevator is done later i think for guest. Definetly not for business. So silent so slow. teras closes at 10 pm.
charm and ambiance of old building, wine cellar really need to let guests know that skowers is not availbale in all rooms. our room had a shower hose in a claw footed tub and no curtain to contain the water..
A beautiful, old house, comfortable service, silence, good breakfast. The staff was taking care of the visitors seriously, every one of them spoke that good English. Not, really. Everything was running without any trouble.
no AC in room. Trash pickups at 3:00AM very noisy awakening us every morning.
Atmosphere, very good room, very good staff, breakfast till 13.00 on weekend, place in the center of the city
Everything. The location, the building itself and the way in which it had been restored. The food. No
The breakfast was amazingly good! The room was really nice and cosy.
Wonderful service. Nice, clean and charming rooms. Lots of character. Lovely breakfast, very comfortable beds, lovely bath products. I can't wait to go back and plan to try to get there again soon for a longer stay.
Reception of Hotel was very good. The room was wonderful.
The free-standing bath in the bedroom :-)
Very lovely and elegant hotel. The excellent personnel. Tasty breakfasts. The restaurant is obligatory for visiting. Firm five
The general ambiance - the design, which is a tasteful combination of old and new + serviceminded staff. And clean! Comfortable bed, but uncomfortable pillows
Smiling service all around. Luxurious and tastefully decorated room with great amenities (bathrobes, toiletries etc.). Spa was beautiful: high-quality and relaxing - especially as we were the only guests in there it was really something else compared to crowded competitors. Excellent in-room breakfast crowned our romantic weekend - we wanted to go right back! Pillows are not up to standard. Couldn't get AC to heat like we wanted.
Perfect location & excellent service quality, the spa was very nice Didn't like the wine at the restaurant, although i've tasted it before, and liked it very much – was there something else in the bottle?
Nice and friendly staff and comfortable room
This is a fine modern, small hotel, very well located. The facilities are excellent and the staff outstanding. As it is located in the old city its damned hard to drive to if you are arriving in Tallinn for the first time.
Very homely. Lots of nice touches eg bottles of water at night. Good size room and very comfortable. Excellent staff Couldn't get air con at constant temperature
staff was really friendly and attentive, receptionist was multiligual that is important, we were offered to leave the car after we have checked out before departing the town nothing
In addition to nice location it is a very quite and relaxing hotel. Very nice comfort and luxury for a romantic stay. The restaurant is very nice and gourmet!! The staff in the hotel is very serviceminded and nice. The spa is very good. Cleaning of the room was not good. The same dust at the table for many days. Used coffee-cup was removed two days after use.
Hospitality. Defenently + s None loved everything
Excellent location. Beautiful hotel, well done in an interesting and pretty old Tallinn building. Lovely interior decoration. Wonderful restaurant with outstanding breakfast (especially the scrambled eggs!) Slow bar service (lobby bar), but a lovely place to sit and relax while waiting anyway.
Wonderful location in the very heart of the old city, close to all sights we planned to see. The smell of kitchen coming up from the restaurant which was just under our room. The other thing which very unpleasantly surprised us was additional sum of money (230 EEK) charged from my banking account after we'd left and payed all the bills (We already reached the airport, when I got an sms on my mobile phone). I'm still beating my brains out trying to solve what it might have been for.
Excellent service in general.
The nice atmosphere in general, especially the restaurant and lobby. The location. Yes. The very strong smell of smoke (cigarrettes) in the room, which didn´t disappear during the whole stay.
Nice,big and clean room, excellent location, saturated breakfast. Very comfortable bathroom. The bed had only double mattress options, there were no single king size options available.
Outstanding staff. Old world atmosphere and dining room decor. Buffet breakfast and Russian restaurant menu excellent. Hotel has no elevator and that should be mentioned on the web site. Although it must be added that the staff were more than willing to assist with our luggage and needs. During this last hot period, the air conditioning did not cope even though an extra fan was provided. The room was not as shown on the web site.
Excellent location. Beds not very comfortable.
Great location. Nice Russian restaurant. Friendly staff. They upgraded the room and gave us late check out free of charge.
Very central location for touring the Old Town, with large comfortable and well furnished room. The staff were helpful and accommodating.
Nice, historic hotel with friendly staff and good breakfast. The bed was really noisy in room 203...It was hardly holding together... I should of course have mentioned this to the hotel, but forgot...
Location. Rooms are great. Everything nice and new. Very charming renovated historical building. As the hotel is located centrally in the old town, you will hear street voices, laughter from the streets and music until 4am. But not very loud.
close to old town
Fantastic location. Friendly staff. Very nice breakfast. Clean. Wifi was reliable. Good value. Small room. Two single beds were pushed together, instead of a queen or king mattress. I know this is common in Europe but not ideal for a couple.
Clean room, views, good meals, spacious (in european means) parking hard to find a route by car through Old Town
The location was awesome. Breakfast was delicious, and the staff were awesome. It was a bit warm (no air conditioning) and even though the location is very convenient to old town, old town has a great night life and it can be kind of loud if you're trying to sleep.
Location Breakfast Staff bed was not firm enough
Nice hotel in old town, with friendly staff, good breakfast and SPA offers
Exellent location, kind parking, good breakfast, kind personell Narrow beds
Incredible location of the cobbled streets of old town, many restaurants and shops nearby, walking distance to train station and ferry terminal. Our room had an amazing view looking out across the Old Town rooftops and towers. Sheets smelled slightly stale, small cleanliness issue in bathroom.
The beds were very comfortable!
perfect location and friendly staff not realy four stars
everything was very nice
Very good location (Next to Old Town, Harbour and Railway Station), comfortable room, waterpark and sauna They don't accept euro (This isn't mentioned in the booking.com) . I don't understand how an international hotel don't accept foreign currency. When i wanted to pay in euro, they took 146 euro instead of 130. (but it was still 130 in my receipt!)
Beautiful newest hotel with great location, rich breakfast and wonderful room design.
Calm and quite. Perfect location close to old town No hooks to hang towel intended for further use.
Relax centre, comfort, facilities Very good breakfast Room was big enough and decorated very nice
Spa accomodation perfect Breakfast is very good Help from the staff for special requests Better info for normal guests if there is a special event in the hotel (restaurant closed, security staff everywhere ...)
very good location and good design. Value for money. I will book this hotel again next time in Tallin.
Good atmosphere. Nice breakfest. Very good location. Spa center was quite small. Sauna was opened only mornings and evenings, it was not mentioned in hotel description.
The whole experience was wonderful: great location, nice spa area, good breakfast...all in all an excellent stay.
Nice, relaxed and very helpful persons at reception desk. Upgrade of room (without asking for it) Some noisy customers in the busy lobby area
the location the view and noise from other rooms.
SPA, SPA ... Staff should take care about Tallinn center map to be always in reception.
Pleasant, comfortable, good staff, very quite, good buffet selection, excellent room cleaning services, very good located for city visiting.
the central location the room was without air conditioning and very noising during the night
The excellent breakfast and good location for pedestrians. Small room, missing lamps, very noisy till 4:00 AM, parking on next street.
Central location. Clean
Location in the old town. Lobby bar was good.
Excellent central location. Friendly and helpful staff. Good breakfast and dinner included in the price. Some late night night noise from bar across the road but not a problem.
I was particularly impressed by the courteous staff, both in reception and the dining room.
The staff are hepful and polite and I liked them. Breakfast, afternoon tea and dinner included in the price was good. Hotel located in old town is brilliant for sightseeing. hotel is clean and comfortable. Although the hotel is situated in a great place for old town it's also got about 5 bars running down one side of the hotel. Be warned that it goes on until about 06:00am Friday to Sunday.The bars play very loud music and the screeching and shouting from the bar patrons is just awful. A shame for the hotel, because it's a great hotel. I could never recommend the hotel because of the noise.
Excellent central location
very noisy during whole night
this is a very beautiful property. the building dates from 1636 and has wood beam ceilings and a fireplace in the lobby. the staff is young and eager to please. we wish we could have stayed longer.
Excellent hotel in medieval style. In hotel some hot. If install a conditioners, it will be great.
Beautiful building. Very attentive staff.
The staff here are very friendly and helpful. The location of the hotel is great, in the centre of the Old Town. Tallinn is often hot in summer (30 degrees is not unusual) but this hotel is not airconditioned. Our room was very warm, and we had to keep the window open at night. This meant that we were disturbed by street noise all night and we slept badly. The mattress was also old and very worn out. So we did not consider this a five-star hotel by any means.
Really classy small hotel, with a medieval ambience in the Tallinn Old City. Rooms are tastefully decorated. The hotel charges the guests extra for using sauna between 11am to 10pm. The only "free" period is from 7am to 11am. Considering that this is not a five star outfit, one would think that there should be no extra charge for sauna, at all times.
Nice personell, good food, excellent sauna and massage, and the hotel was in walking distance to everything in The Old Town. Could not have been better.
Excellent location,good service,clean and cosy No elevator. It was very cold in the bathroom(room 25) . Otherwise everything was near to perfect
very luxurious and special
Very good location, attentive staff, beautiful interior and rooms The lack of air conditioning requiring you to open windows in summer and having to put up with the noise from all night revellers passing by in the street. We were told that our room had been 'overbooked' and would not be ready till after 16:00 when we arrived.
closeness to the Old Town Square
I liked the old building, so beautifully renovated. The furnishing is simple and stylish, lovely shower room with underfloor heating and huge comfortable bed. The atmosphere was very friendly and cosy which is important in November with snow outside ! Nothing I didn't like.
Nice location. Couryard sviit was very big, excotic and different than normal hotel rooms. Staff was very helpful and friendly.
the staff and the location temperature control was pretty impossible
The hotel is perfectly located --- 5 meters away from the central square. There is free internet and the rooms are big enough. The hotel is probably overpriced given the service they provide --- very much still needs to be done to make it a really cozy place.
The Merchant House is in the middle of it all - a very convenient place to stay when touring Old Town.
The design of the hotel is very beautiful, as well as the location - it is located in the very centre of the Old Town. The staff is very friendly, professional and service-oriented. I am sure to return to this hotel!
The front-desk staff was amazing -- so helpful and friendly. Breakfast was excellent, as was the location in Old Town Tallinn.
excellent helpful staff (with good command of english), historic building with very tasteful decorations and fitments throughout, beroom well fitted and very quiet, good breakfasts (and excellent dinners) in stylish dining room, overall a superb location nothing at all
It was a really good conversion job of some 16th century merchant's houses, beside Town Hall Square (Raekoja Plats) in Tallinn's old town. It was a comfortable boutique hotel that was good value for money and the staff were enthusiasitc and helpful.
Staff were very friendly and the hotel was so central for the old town. The interior was very nice No
Perfectly located, very cosy, high quality hotel, calm, clean, comfortable, very good personnel, atmosphere, breakfasts. Everything! Rather small bathroom. Take you flip-flops with you as this is necessary to take shower (otherwise you'll have to step bear feet on the floor in the shower)
The hotel was very convenient to Old Town Tallinn, and a great bargain compared to similar lodgings. The room was small, yet clean and comfortable.
Breakfast is good. Nice location.
quiet old town location check out was a disaster. The POS in the reception did not work, so had to do check-out at POS in restaurant. The whole process took some 25 minutes
Good situation. Nicely renewed, quiet and clean hotel. Good breakfast. This time our room was on the ground floor under the street level. Wall-to-wall carpet.
Location int he heart of the old town.it was intresting, that one wall of our rooom was a wall of tower of 16's century. The girl on the reception knew nothing about excursion in Russian, but a day later we found,that she has some bucklets about it
The situation Absence of the hair dryer
Free aqua park.
нам все понравилось. осталисьочень довольны и месторасположением и обслуживанием и ценообразованием. not complaints
The hotel was excellently located in the old town, the room was clean and extremely spacious and the staff were helpful and friendly.
Location is realy good - 2 minutes from the center jn the city!Great hotel staff, good meal. Everything was great!
Very nice atmosphere, fits perfectly to the filling you make during walking around old town. The restaurant in hotel deserves only the best praises. I loved what I'd got on my breakfast and the rest of the kitchen is really good. Very friendly staff willing to keep conversation if you are bored. Well, the ancient furniture you will find only in the corridors, in side of the rooms and even suits it's pretty ordinary. On my opinion too soft bads and you have to keep in mind to check heating system when moved into the room if you are there on winter time, otherwise you have a chance to sleep in damn cold room after you've party in town.
good location some of the staff were quite unfriendly others very nice
Design - i felt myself like really in the old times.
Your hotel is quite unexceptional , the house is a. 500 years old and the room was very cozy. I have been living at least 25 years of my life in hotelrooms , nowadays all the new hotelrooms everywhere in the world are really very similar , I enjoyed having a different kind of lodging. I have absolutely nothing to complain.
perfect location,good restaurant
cnetral location. Quiet. Clean 91 stairs to our room