Merkezi konumda olması, otelin temizliği, internetin ücretsiz olması, fiyatlara kahvaltının dahil olması. 32. Kattaki executive bölümünden ve 5. kattaki resepsiyon arasında farklı uygulama var. 32. Kattakiler çok sinsi davranıp sizden daha fazla para almaya çalışabiliyorlar. Özellikle son gün otel çıkışında 32. kattakiler kahvaltı parasını dahil etmeye çalıştılar. Kahvaltı öncesinde danışmayı arayıp, kahvaltı parasının son gün olması nedeniyle dahil olup olmadığını sordum ve bana dahil olduğunu ekstra para alınmayacağını söylediler. Ancak 32. kattaki yetkililer benden bu parayı almaya çalıştı. Danışmayla yaptığım görüşmeden bahsetmem üzerine, uzun süre direnip daha sonra almaktan vazgeçtiler. 32. kattaki kişiler dışındaki diğer çalışanlar gayet kibar ve güler yüzlüydü. Tavsiyen 32. katta kurnazlık ve sinsilik yapmayacak güler yüzlü kişiler.
I have stayed in this hotel since the first week it opened while travelling on business. The staff are great, X on the management Team is their hidden asset ! Nothing too hard to help or please. The beds are second to none, QBA Bar downstairs is great and the food variety in the hotel and nearby fantastic. Its located right in the shopping district from anything from clothes to computers and the rest. The Executive lounge was recently redone and is great. Get a Suite if you can ! Which is very comfy, surround sound and the bathroom to enjoy a view from
Great hotel overall. Will stay there again. Location is next to the central shopping area, as well as the Food street. Staff was very helpful as well. Love the bathroom, bed was comfy!
Highly professional in every respect. Makes the other Westins pale in comparision. Rooms are stylish and VERY CLEAN.
Modern, stylist and prestige hotel. Staff so freindly. coctail at executive lounge absolutly delicius. and hotel taxi for 6 ppl is convinient. suit for family or group trip.
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
Room size big.
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
they did not have our rooms available and tried to avoid giving us the reservation we booked
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
The internet conection was so good
Executive room large and comfortable. Executive lounge staff warm and friendly.
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
The staff are very friendly.
The hotel staff were kind and helpful.
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
everything was nice
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
Overall nice clean hotel with big room and adequate facilities The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
The house keeping is poor in service.There are some blood stains on bed sheet , duvet cover and towel! Front desk service is poor too.
That it was central to citl I was disappointed that when we asked to make a reservation with the hotel in person this was possible and it was suggested that we did it online. As a consequence we booked elsewhere for our return to kl.
very convenient for shopping and sight seeing.
nothing i like? I had call d housekeeping to make-up but when i back after 4 hrs from outside. ok , i forgot to take-off "don't disturb card" but at knock and try coz i already call to make-up the room?
Great location in KLCC - close to public transport and shopping malls. French feel to the hotel- reception staff command of English was pretty limited - yet again this is something I have come across over and over again throughout my travels in Malaysia.
Location was in a great Central Location for shops , bars , restaurants and entertainment
Proximity to nearby shopping centres at an very affordable rate with comfortable and clean rooms Lack of bathroom floor towels, spoilt refridgerator.
Great customer service, friendly staff. Walking distance to shopping center and restaurants, perfect location and easy access to public transport.
Good location indeed but shame about the room - very small. On leisure is bad but good for business. Small room and busy with indian and arabs holiday makers when I was there.
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
Near to KLCC and the rate is very excellent
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
It was a clean and comfortable hotel and the location was perfect. Nothing
I found the staff to be friendly, helpful & hospitable. The facilities were of high standard with the hotel having an excellent location. Not applicable
I loved the most things about the Mandarin Oriental, Kuala Lumpur the service was excellent and the stuff were honest and everything was nice. nothing and thank you so much
Ideally located across from Petronas Towers. Nice hotel but not up to the standards of other MOs. Definitely needs a refresh.
The location is amazing, you cannot be closer to the towers or the city center!
Very nice hotel, as a 5 star should be.
The hotel staff is very helpful and it is within walking distance to the KLCC mall and Petronas Twin Towers.
Good service and location to shopping The swimming pool wass too small and under repair
Manadarin is a very good hotel , very ogranized and clean , the employees are very welcoming , its only meters to the Peronas towers , and its connected to the mall , so its very conveninet to stay in Manadarin . also what i liked that they put fruits every day for us, and also they arrange the room for us at morning and around 5 every day .
good location in same time the rate poor facilites compare with other hotel like ritz
My whife and I enjoyed staying at the hotel. We both did a cooking demonstartion by the hotel Executive Chef Marcel Kofler, the Master Chefs of trade Chef Bong and Chef Raman, which was excellant and made the stay at the Mandarin Oriental Hotel a memorable one. Thank you for that. Regards, Mandarin Oriental Hotel is geared for families and two many children running arround and push chairs being wheeled arround make the hotel look less impressive than it realy is. The hotel should aim for the high end of the market as it is supposed to be a 5 star hotel.
Location and cleanliness of the hotel. Staff failed to bring our luggage up promptly despite 2 calls to bell boy.
The hotel facilities restaurants the pool the luxuriousness drinks a bit high priced
Hotel stuff was very helpful. Buffet was good Internet is very expensive
The view at the 23rd storey was great. the rooom was good Had to pay for the internet....also the parking. Should have been free.
pick up from the hotel to KL CC and Pavillion nothing
For some reason 3 days in a row the cleaning staff did not clean my room. Overall the staff is friendly, will help you to the best of their ability but their ability is very limited.
Breakfast! Nothing... Great experience!
room is beyond my expectation for the price we paid. location is very good also Long queue for breakfast
I like the location of the hotel, the quite environment and the best thing i like it is the customer services which i only found it in Burj Al-Arab Hotel-Dubai. Currently no.
easy access to hop-on-off buses n/a
Very very calm and no noise Dress code
perfectly suited for business traveller, excellent club lounge facilities, room perfect!
The staff at GTower (and Malaysia in general) are fantastic at providing world class service, if you like to work the staff, these guys will be there at your every request promptly and enthusiastically. The hotel was extremely well priced, decor was great, was well appointed facilities and Amneties. Only negative was the lack of sound proofing from the city hustle and bustle taking place 24/7 in the streets below. This was only for one of the rooms I stayed in, the other room was fine.
It is a great hotel. Only 2 stops from the Golden Triangle. Staff are very professional and the rooms are tastefully decorated. The facilities are fantastic. Great Gym & Pool. Fantastic restaurants N/A
It's new hotel design concept, the use of the Club floor facilities which is excellent Not well sign posted on how to get to hotel reception , complicated changes of lifts
Excellent Hotel Facilities, and location of the hotel. Brakfast buffet needs improvement. The quality of the food is excellent, but it lacks of diversity.
luxury and good design , very clean and new , nice bathroom with facilities , and good price . i like it at all . it is a new hotel so most taxi drivers do not know the location ...
The room of course. I love the room from the interior design to the furniture, I really had a fantastic stay just for even one night ! None, but I would like to note to other hotel guests to always check the towel for stains (whatever you can imagine that is), but understand that this isn't really the hotel's fault because laundry is usually out-sourced.
Good view & beds are very comfortable
The bed mattress and pillows were so comfortable Very old TV sets and don’t have plasma like other new hotels, also the DVD was very old and breaks down all the time... The couch in the living room was very uncomfortable and did not have any back cushion. The breakfast food selection was very poor for Arab people. Arab people don’t like cooked/greasy food for breakfast. There was no business center and only one computer at the lobby for internet usage which had very poor monitor, slow speed and always busy.
The location, space in the apartment.
Breakfast choice is limited
Clean appartments, nice location poor breakfast
internet is very slow so slow it was painful to use
The rooms were quiet, no outside noise from traffic.
Hotel staff very helpful and the room facilties were excellent
Room size, laundry Resturant, breakfast
Wonderful and extremely spacious rooms, with all amenties for a young family, great location, <5 mins walk from Twin Towers and shopping center, and 1 min walk to a very nice park in front of twin towers. Good breakfast, wonderful location for breakfast. Very inconspicuious entrance. First day I walked right past the hotel without noticing it.
Large apartments with large kitchen. TV, stereo. Close to the KLCC. In all very satisfied. Pool area could need a little "touch-up". Some small things around the hotel was in need of fixing. Should be light in all logos for instance, small things that doesnt take long to fix, but wasn`t. We could wish for printer possibillities in buisness centre.
The family room had cockroaches running everywhere. We booked the night before a taxi for 6 people to KL airport, which arrived on time, however they did not think any of us would have luggage! Consequently, we nearly missed our flight. There was pounding music, heard even on the 22nd floor to 2am in the morning!
the location is really great!! not satisfied for the tax charges which is not clearly mentioned during online registration
The swimming pool was very helpfull with two age differnet for kids. The staff were very helpfull and polite.Overall location was excellent. Room cleaning is poor, No kids cartoon channel on the TV. They need to make a more secure internet connection.
Good location as it nearby with the shopping centre of KLCC. Its suitable for couple family. I hope that The Zon All Suites Residences could look towards their internal facilities which in my point of view is not meet to my expectation based on their star/ranking.
Good location and good breakfast. They did not have my booking in the system. I had to log on to my hotmail account and print my booking reservation for them. Not good. What would have happened if the hotel was full, and my booking was not properly handled...? Would I have been shown the door? HOw can it be that I make a booking with credit card confirmation, get the confirmation, and still no room is reserved for me...???
1- near the center 2 good& frandaly staff 3 good lokking to the twin buld park 4 good for family need to up grad the furnture
It was definitely value for money. I guess, having stayed in a 4 * hotel internationally, my hopes were dashed at the Zon. The pictures that were shown on the net must have been old. The hotel is in definite need of TLC. The bathroom had a continuous leak and altho it was reported , nothing was done. In the breakfast room, the bin(garbage) was close to the food. How unappetising.
None Very poor booked out after 1 night
peaceful place and strategy located in the heart of KL especially near to KLCC. the carpet in the room a bit old.. There is a bit cram in the cafe area during breakfast.