Nice hotel, polite staff, good location, well furnished rooms; it was a good choice, to visit this hotel
The location was good, just a few minutes from the Altstadt. Breakfast was ok, although a bit overcrowded (including the staff)! We had a double room and a single one. The double was quite large and confortable. The main building has no wireless connection to the internet, although they say that the wi-fi is everywhere in the hotel. The single rooms are a bit old and they look like they really need some much welcomed refurbishment. The biggest issue i had with this hotel was the noise made by the cleaning crew!! At 7 in the morning they started to do the cleaning! It was unbareble!
very nice hotel, good position, rooms well refurbished. 4-star hotel!
Atmosphere, design, the restaurant and services, the breakfast, the position. Big rooms, well furnitured, quiet. Cleaning services in the room.
The location to the old city, the friendliness and professionalism of the staff, the personal touches, the size of the room and the amenities I would suggest that the hot breakfast items in the buffet be put on warming trays to kep the food hot
It is excelently placed in Graz, very clean and well maintained and organized, pleasant staff. Gives very good value for a very reasonable price. Hotel own parking available close by and OK price.
Room was specioius and staff good
The room was absolutely huge, well equipped and clean.
Free parking, code based self service for keys Room was declared as a non smoker's, but did smell heavily of stale smoke; Room was not cleaned properly, ie there was perishable foodstuff in the cupboard left by the previous occupant. I was denied any discount on this.
Otel gayet modern tarzda döşenmiş, ferah, temiz odalara sahip. Şehir merkezinde, heryer yürüme mesafesinde, kahvaltısı mükellef bir otel. Gayet keyif aldım. Her türlü ziyaret için şehre gideceklere öneririm. Aynı odada 2 kişi kalmak isteyenler için ayrı yataklı double oda seçeneği sunulmalıdır.
Available late check-out
Excellent internet access. Clean, modern facilities. Minor details. Toilet too high, shower splash guard too small.
Efficient staff, friendly and courteous. the rooms are clean, comfortable and pleasant I would like to see alternative dining facilities
The hotel was very nice and food was good value for money. very contemporary and new!. The only refreshments that were provided in the room were the ones they were selling and very expensive too!
I liked the location, the friendly though professionist staff, the cleanliness of the room, the relaxing bed, perfect three stars hotel it's just a suggestion - to add more English channels on TV
The room was really nice. A good breakfast. Staff were good. A really nice place to stay. No - it was all good. Maybe a little pricey, but maybe all the hotels in the area of that standard cost that much.
The hotel staffs were really kind. Breakfast was good. Nothing really.
Very comfortable, good price, good location, great breakfast etc. There are lots of things to like about the hotel but the thing that set it apart for me was the range of services included in the price: international calls, car parking, wifi and minibar.
Great location across from the train station. Very clean, nice modern & comfortable rooms. Great value for the price.
Good size room, nice decoration, very friendly staff
Convenient location. Comfortable room and great bathroom too. Superb breakfast buffet. Would stay there again.
friendliness Beds - and pillows
Good service, nice staff, perfect rooms Chargable Wi-Fi
quite, easy access to train Transients from the train station.
I very much enjoyed the morning breakfast buffet although it is a little bit on the pricey side.
Modern facilities. Cleanliness. Heating controls
It was very comfortable, and we were happy with the large room. The bathroom was excellent. The transport links to the centro were wonderfull. Hotel is directly accross from the main train station, and the trams leave from there. The hotel doesnt have a lot of atmosphere, but we would return there in spite of it.
very easy to reach from train station; excellent breakfast; friendly staff; very comfortable all good
The hotel staff were not hospitable towards me, one hung up the phone on me during a conversation!
the quality of the food was excellent ! the rooms large and cosy
very friendly and helpful. rooms a bit tired but good dining room. well-located.
Nice hotel with good facilities and friendly staff. Good breakfast. Swimming pool/sauna a welcome facility. Also free Internet acces sinc. from a communal computer. My room was very sparse and very dark (big tree right in front of my small window!). Considering I was there for 4 nights and the hotel was far from full, not a good allocation.Internet connection (cable only - no WIFI) didn't work and was not sorted out in 4 days. Breakfast is too expensive at 12 Euros per person. Moreover, if one arrived at 09:40 (deadline is 10, which is tight - most hotels of this standard set 11 as their deadline), very little was left since the staff not only had not replenished things but had actually cleared things away!
The hotel was located very near to the city-park (1 minute walk) and the city centre (5-10 minute walk), close to some nice bars and restaurants. The warm water supply wasn't that great. While having a shower the temperature changed quite often to cold.
Staff frienddly and parking facilities very comfortable. Though guests were told that breakfast is served until 10 a.m., the first morning at 9.30 a.m. the buffet was nearly empty and not properly refilled.
Clean, Staff very good, excellent location, rooms are very nice the SPA isn't so good, small piscine, sauna is available few hours a day
if i will be in Graz again i will stay in this hotel. good location, very helpful staff, good price.
it is very centered, very convenient and walk distans from everywhere in the city. the bed was comfortable. nice Bar. I had problems with the Internet connection at my room and there was nobody proffesional to help me with that. I ended not having an Internet in my room though I needed to work, and also I was not offered a discount for the room fee. this hotel is too expensive for what he offers.
The staff have made all efforts to solve every problem so we feel grateful. The location is very good - Quiet and close to the center. The spa close after 8 pm. This is not reflected in the Web.
The location as well as the comfort of the hotel must claim the throne. Nothing in particular save a breakfast price (€15 per person), which one may justifially consider to be a day-light robbery.
Staff was extremely helpful and friendly. One of the best breakfasts we have had during our entire holiday - loved their pancakes!
the staff are very friendly. the location is perfect.
Perfect location and the room was very comfortable and quiet. Easy walk into the town. Although the Dining Room had a strong jugendstil feel, and hotel rooms had a slight air of the period, the entrance hall and the more cafe room at the front had no period feel at all and detracted from the hotel's advertised script.
This is one of the nicest hotels I have ever stayed in. The location was ideal for our purposes. Within walking distance of all the sites in Graz
Convenience of hotel location to city centre, excellent breakfast service with friendly and attentive staff. Receptionists very friendly and helpful. Did not appreciate the barman using his hands to place ice in the glass. The Speisesaal restaurant menu choice was poor which was more akin to a cafe/bistro. No consistency in the volume of alcohol in a 'measure'. Room very good but foam mattresses and soft pillows did not always result in a good nights sleep.
Location No ironing board and quoted €8 to iron a shirt
Clean, Large room, Light, Quiet, Good Breakfast, Comfortable Bed
politeness of hotel staff; central location in town.
Great staff/personal service Slightly limited facilities
A very nice hotel in excellent central location in Graz! the staff was very friendly and competent! The room was nice! just a minor detail, but the minibar contained eristoff vodka, which seemed a little out of place as such a low qualitiy vodka should not be offered in a higher quality hotel!
Art and design were everywhere even in the stairs to the garage, in the swimming pool... No complaints
Cleaniness, bathroom Staff, location, breakfast
The Staff.. Yes, the construction outside was too noisy...
Everything!! The best hotel i've been in my life!
Location, design, clean,we got an upgrade to a room with kitchen and massive fridge. 24 hr bar and swimmingpool !! View from the balcony
Spacious room, excellent breakfast (freshly cut fruit every morning), the hotel is light / modern, easy access parking garage, good room facilities / accessories The area wasn't the most appealing - a ten minute walk to the city centre.
It was all good! All the basics were right. On top of that, it's funky and different, so much better than a carbon copy of every other hotel! Breakfast was excellent, the room was excellent, the staff were very helpful (this included recommending a restaurant when our first choice was fully booked, then ringing up and reserving us a table!) The bed was wonderful. The pool looked great but we didn't get chance to use it...Overall I would say this was a terrific stay, one of the best hotels ever. Parking seemed a bit expensive...10 Euros a day...but it was secure/underground.
The hotel staff were incredible--they could not have been nicer, or more hospitable. The room was very spacious and clean. All of the facilities are always available and the breakfast buffet was excellent. The hotel's design is very interesting, but its usability suffers for the sake of its aesthetics. The keys to the rooms are attached to rather large acrylic blocks, so many guests left their keys with the reception. I saw a guest walk into a glass wall that separates the elevators from the door. Also, the doors to the rooms have door knobs that do not turn, and we had difficulty getting into our room. Of course, our time spent at the hotel bar may have contributed to our difficulty. All in all, a small price to pay I suppose.
Smart, modern looks. Staff were very friendly indeed- allowed an early check-in. Slightly out of town but not really a problem.
Room size and layout.
Very friendly and accommodating staff, always helpful and smiling. Room requests (extra hangers, extra pillow) are immediately attended to. not really
The hotel's room was large, clean and nice consist of all the required facilities. They serve a delicious breakfast as a part of the room's price.
Because there were enough rooms available, we got a larger room than we booked for the same price. The staff is friendly and the breakfast is good. There is a large building next to the parking place in front of the entrance. This wasn't a real big problem for us, but when you're staying longer and your room is located on that side the view isn't that good.
The location of the hotel and the general environment
Big rooms with big beds. Friendly staff. Competent restaurant. Room lighting was poor. Not the best location for sightseeing
Location, staff, room, the whole hotel as a concept nothing, it was as I expected
I appreciated the most the appropriate attitude of the personnel in the front desk ! Very helpfull, good communication skills, great english ! I stayed in a room at the first floor who's windows were facing the main street. Apart from the thick, opaque curtains they did'nt had translucent ones as well, therefore during the day you could not have natural light into the room . If you were to open the curtains the people from the street would have seen everything in the room, consequently you were forced to keep them closed.
The staff were very welcoming and always most helpful
Everything! My next trip to Europe will be based around coming back to this hotel for as long as possible! You won't find better value for money. The staff are amazing and the hotel beyond compare!
My Wife And I Had A Great Stay With You In Graz. We Will Recommend To Many. Love Your Staff. Keep Doing What Your Doing. Great Work.
Being charged 34euros for breakfast on top of the room rate means i will not stay at this hotel agian! Total rip off, sorry to say.
Good location. Great wintergarden serving as a breakfast room. Difficult getting suitcases to the room with many steps and doors to negotiate.
Excellent facilities; very large room well furnished; personal touches such as welcome card, complimentary welcome bottles of water; free wifi for laptop; friendly, helpful staff. Could not figure out how to use free wifi for iPhone. Euro 17.00 for breakfast is a tad pricey.
Very pleasant and efficient staff. Excellent 'computerised' car park facility! Perfect position for city centre and noise not an issue. The original artworks and period furnishings reflect the ambience of Austria so well - a well balanced blend of modern facilities with traditional appeal. Well done, would definitely stay again.
The overall impression is good, decorations are unique. the sanity is clean and people are helpful. Location is sound. Free WiFi is provided. No
This was the best hotel in which I stayed for the entire time I was away in Europe for six weeks. The staff were incredibly attentive, and responded quickly to our every request/need. It seemed that nothing was too much trouble. The breakfast was well worth the money. I would say amazing! No it was just fantastic and I would recomment this hotel to anyone who was travelling and staying in Graz!
The fruit-juicies at the breakfast, watered, poor.
It's central location, helpful staff, clean comfortable rooms Did not have facilities for lunch and dinner
Spacious apartments with air conditioning. Cleanliness of the facilities. I was ill and half-dehydrated during a hot-summer, so it helped to have an air-conditioned place for the recovery. Apartment has a full kitchen. Additional details that were not provided but would help to have were a microwave-oven and a toaster.
Very kind staff It was an hot day of summer time and there was no conditioned air working and no frigobar
2 single beds instead of 1 queen or king.
Quality of the room (new section of the building). Service
Excellent breakfast and pleasant environment AC did not function very well but the weather was extremely hot and humid, Parking was charged at Eur 12/night and should be part of the service.
Friendly staff. Easy parking. Room was on a noisy street and it was too hot to keep the window closed
friendliness of staff, ease of access, no hassle whatsoever fruit juices served during breakfast were heavily diluted with water
The service was fantastic, breakfast great, room beautiful, really quiet, pillows and linen stunning, little touches that made it great !! - thank you ! great hotel parking, information given to us regarding the town. Couldnt have asked for more ! Only the fact that it was so hot - but there was a fan in the room. Air con would have been good but it was an unusual heat wave !
Excellent location next to station and tram stops
It was near of public traffic The parking was very expensive
Staff service at reception was excellent especially in helping me to print out some important documents. Location was perfect as I had an early train the next day (hotel is 20 metres from the train station) but very quiet at night. Overall excellent value. No.
Good location next to the train station but a bit of a walk from the city center. The hotel design was awesome and the room was very nice but a bit "generic hotel room". I would certainly stay here again.
I loved being right by the station as we were using trains a fair bit during our stay. Liked the outside lift. Thought the staff were really friendly. There was nothing that I didn't like.
It was a cheap and comfortable break in my long trip.
The location of the hotel is unique! We had easily access to the city center and wherever we wanted to go. Small room with a view to a wall!
Very basic room, I was expecting something more for the 3 star hotel. It was clean, but the room was too small. I have compare this hotel with the other one in Parma which I have visited one the before and 3 star hotel in Parma (Express Holliday Inn was much better. Room to small and very basic, I had to pay for the car park which supose to be free for quests.
No air-condition or heating in the whole building.
located in the center of the city poor WIFI
room was big, bathroom was huge, silence in neighbourhood, location - in the very centre of the city the parking place it's about 500 m away
Very good location, almost in the city centre. Hotel has an excellent atmosphere, very friendly and helpfull staff, nice and large rooms. Although the hotel is in the city, the location is very quiet. Good breakfast ! Price / quality ratio very much OK. No wireless internet connection
Very kind staffs who can tell what you need about Graz.
Staff was extremely helpful and friendly. Everything was great
wonderfull location, big and good designed rooms, friendly stuff Parking garage is to fare from hotel and charged add.
good staff service and breakfast hotel computer was old and did not function most of the time
Excellent location, professional and friendly staff.
excellent breakfast, good location to walk the city The reception closes very early, and never seems to be available. When you ask questions, they are very uninterested for a 4 star hotel. I also did not find the rooms reflected the brochures whatsoever. It is not a design hotel, and the rooms resemble a bed and breakfast by canadian standards. Save your money and go elsewhere
The whole trip was a blast. This hotel and city was not an exception!
Friendly, helpful staff and excellent location