the locality no
The hotel is new. It offers nice services as free WIFI access and the emploees are so kind. It´s perfect.
comfy bed not many sat tv channels, no room service after 9pm
Good location near andorra la vella centre and shops, free wireless internet with relatively high speed. Modern designed breakfast area and nice breakfast. Our room did not have soap,we used the bath gel instead but it was only one available so we finally did dot have bath shower to take a bath. Generally speaking on this issue, too few bath amenities. The room was too warm and too small. You can not live in such a small room for many days.
Large rooms! Great breakfast! No parking! Bad hotel sinalization, almost 1hour lost to find the hotel!
Central location. Non cooked buffet breakfast was good Beware of the cooked breakfast, it was soaking is oil and poorly presented, avoid!!
The breakfast! Maybe the rooms are a little warm (central heater)
The reception staff and restaurant staff were excellent. Even though we had some language difficulties (English), the staff tried their very best and made our dinning experience very pleasant. The food was also very good at a fair value. The room was very pleasant, clean and comfortable.
modern room & bathroom, good location, incl. breakfast, possibility of dinner, parking in neighbourhood at lunch/dinner, menu à la carte is not authomatically presented , poor wine card
Good hotel but not worthy of 4 stars. Breakfast is not that good.
the swimming pool&the bar. the breakfast was a little poor.we had to wait a long time for more food to come available&the quantity was a little poor also,but when we did eat it was fine.parking was a little difficult also to enter&leave.
All the staff were very friendly and very efficient. The breakfast was excellent. The hotel is well located for the bus station, the shopping areas and business district.
Nothing Zenit Diplomatic is not a 4 stars hotel
Convenient place, swimming pool was a nice extra. Food and drink good and well priced. looks a little tired and parking is expensive. Our view was of the side of a garage not the mountains so go for a higher floor. Expect a 3 star hotel not a 4 and you will be happy.
Helpful staff, comfortable room, good location for shops- The buffet dinner cannot be recommended.
This hotel does not offer smoking/non-smoking rooms, which Booking.com does not inform you of. Upon arrival we were put into a room which stank of cigarette smoke so intensely that we could smell it from the corridor. Unfortunately the hotel was fully booked, so despite the fact we booked a double room, we were forced to switch to a twin room (which also stank, just not as much!). No non-smoking only rooms.
The location was great and the swimming pool was a nice bonus. The carpark, although difficult to get into was very expensive to use. In our room it was advertised that the cafe in the hotel was open until midnight and alternatively if we wanted food we could order pizza direct to the room. This was not true and this false information should be removed. We arrived back from a day out to get food at 11pm but couldn'T. The staff were rude when we complained
nice surprise for money, great to be right across street from bus station, nice outdoor pool area, everything very clean.
The barman during the afternoon and evening of Monday 17th August was very friendly and extremely helpful. Did not feel that it was up to **** standard.No coffee or tea facilities in the room.
location restaurant staff very efficient
Big rooms, comfortable beds
Staff were excellent my only complaint was room 212 had no bath plug so couldnt have a bath after a long day shopping and I thought the swimming pool could do with a good clean We thought the price of the breakfasts were very expensive
nothing oldest furniture
value for money it needs renovation
Comfortable hotel in a beautiful part of the world.
most things were fine position couldhave been better described. parking difficult and expensive
One of the best hotels I've stayed at!
lovely lovely hotel , very plush and comfortable too many road works , our sat nat could not give us directions so it took us an hour or so to find it , in the end we had to walk a while until we found it, regards brenda cotterill , i dare say it will be better when the road are fixed.
To include breakfast in hotel reservation with "normal" price The prices of breakfast are too expensive
A well-located luxury hotel and a bargain at the discounted off-season rate on offer. I liked the rather spare modernist decor of the room and there were some nice design touches. Unfortunately, a series of minor room service problems (dead remote controls, missing waste bins, a bed skating round the floor till we found its brakes, etc.) slightly took the edge of the experience for us.
The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls. The breakfast staff was a bit unfriendly.
The room was very specious, the accomodations were very comfortable, and the bathroom was exceptional. We wish we'd stayed there longer to take more advantage of the facilities. The location was great - more convenient than map suggested, not in the middle of the stretch, but a short walking distance away. Staff was friendly and responsive. Information about nearby restaurants was not extensive.
excellent large room, large TV, large balcony, excellent washroom excellent indoor pool and children's play area excellent lobby and outside Bar and outside pool and grounds free internet in the room with wireless keyboard - excellent!!!!! this is a excellent 5 star hotel - the best! excellent included breakfast in rate excellent location outside pool water too cold
Very comfortable hotel indeed, an excellent place to go and get away from it all. Nothing
the total atmosphere of rest,friendliness,extraordinary accommodation and excellent kitchen everything was fine
The setting and scenary is fantastic. Peaceful and beautiful.
Lovely, spacious room with great view and really great bath. Restaurant was also very good and the wait staff attentive. A 5 Star hotel should have down pillows...at least upon request!!!
5 star luxury at a bargain price. Yay for off-season rates. Beautiful room with large balcony and view of mountains. Spa bath. Power shower. Electric curtains etc. Was too cold for outdoor pool but there is a beautiful indoor pool. Need to purchase swimming cap to use pool. Only 6€ though.
We were very pleased with the hotel and thought it excellent value for money. The staff were very helpful and the amenities first class. Service and food in the restaurant were also memorable We only stayed 1 night but would certainly return for longer if we could. The only problem was finding the hotel as we drove into Andorra and, understandably I think, found the streets difficult to negotiate and impossible to reconcile with our Google map. The hotel could consider printing clear directions with its booking confirmation. We finally found the hotel after running across street signs, which were very helpful.
Great location, great room design flies, mosquitos, moths, window was left open, not clean, missing robes, info, service guide etc. Spent 15 minutes killing off insects! Called front desk, little help
Yeri çok güzel.Nehir kıyısı.Odalar geniş ve temiz.Sessiz,gürültü yok.Alışveriş merkezinde.Her yere yürüyüş mesafesinde.Tavsiye ederim. Hiçbir şey yok.
cok iyi bir otel yeterince iyi, kahvalti super
Otelin yeri, odaların temizliği ve konforu
buffee meals garage parking but a little expensive should be about 11 euros per day/night all t.v. is now digital therefore the remote controle should have a button to change the language when available. most other european hotels have this.
Central, clean and nice living room. Some staff were very poor formed. From the front desk of the hotel to the restaurant.
The hotel was central, very friendly staff, excellent rooms and dining room. Very enjoyable stay and would certainly use this hotel again.
Very large room , reasonable price for this season. 'Great buffet' price was very expensive in relation with the meals offered .
Location. Too much cigarrete smoke. Even on non smoking areas/rooms. Furniture getting old. Some personnel at the reception lacks training.
Free internet access. The staff barely speak english.
Cleanliness, internet facility, parking, safe in room. Pillows awful. Electrical motor starting up at about 05:00 every morning followed by a continuous loud hum.
Location - convenient to town centre
all staff very kind
The hotel has parking for the car, it has a big reception lobby and staff is nice I did not appreciate very much the room floor not having carpet and the mini bar was only replaced upon request
Odalar geniş ve kullanışlı. Banyo ve WC temiz geniş ve ferah. Banyoda sunulan diş fırçası vesair iyi. Otopark imkanı iyiydi fakat otelin otopark girişini çok daha iyi vurgulamak gerekir. Kolaylıkla pass geçiliyor. Otel terliği olsa iyi olur.
A strange mix of not smiling and extra costs. The health centre cost me 7E for a 25 min jacuzzi for myself and my son.
Everything was good, friendly staff, clean and comfortable place to stay. The price is perfect. We really enjoyed our stay. Thank you! It was a little cold at night and noisy from passing cars on the street
Limited choice for dinner, but breakfast was good. The parking garage was full and with the prohibited parking in the surrounding streets this was annoying (Although fines are cheaper than parking inside)
Clean functional rooms - freindly, helpful staff, good gym. Breakfast food was a bit dull (typically Spanish) - went to cafe in Soldeu before skiing instead.
We were near to the Communal Stadium and we were very much satisfied. Everything was good.
Situation in the town. Pleasent staff. Hotel appeared a little worse for wear....could very much do with some room make over. parking should be free for guests.
The breakfast was quite poor. The fitness center (sauna) was closed during July & August.
Good Location and nice staff rooms were pretty ordinary for 84 euros a night and it was pretty noisy during the evening with the people down the hall.
Helpful staff Advertised WiFi not availabl.
Nothing Hotel is listed as a four star, I would say nothing more than a two star. Staff very unhelpful, room very dirty. We took the half board option expecting quality from a four star, but food was really bad, complained but no result. Booked for 3 nights but moved next morning
The hotel was luxurious, albeit, probably due for refurbishment, e.g. marble floor in bathroom, starting to crack in places,bathroom washbasin and bath starting to show signs of age but all spotlessly clean, Extremely spacious and clean, including large balcony overlooking town. All facilities superb. Did not personally like Andorra, too busy, too much traffic noise and so much building work going on, would not be an ideal place for a restful time, but for a shopping break, ideal.
huge room, lots of space, nice veranda, good breakfast. I liked the in-town parking service, very convinent. The GPS corrdinates given on the site are wrong!!! They made us climg up the mountain. When we tried entering the street address the GPS again led us in the wrong direction (into the village). I would add driving directions to this hotel. Also, a bigger sign on the entrance coming from France could be very helpfull.
good view, good staff. wireless access do not reach all rooms
big conortable room, bed and bath accessories I do not estimate this hotel in 5 stars
The hotel is pretty much where you want to be in Andorra la Vella - right where the shops and restaurants are. There's parking behind the building.
Conveniently and centrally located, excellent service and restaurant (breakfast and evening meal), motorcycle parking nearby
High quality of all facilities More accessible parking if possible.
Very beautiful building near to the main shopping streets and many restaurants. Very good breakfast.
The staff at this hotel were exceptional. The cleanliness of rooms was of the highest standard and the breakfast was outstanding. Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Otherwise this hotel would have been one of the top hotels i have ever stayed in. Hopefully they can rectify the problem as everything else was perfect Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Extremely hard to sleep unless you are a very heavy sleeper
really friendly staff, close to shopping areas
hotel staff offered 3 rooms for choice, nice breakfast at fair price.
Parking, location, price. Only the the thin walls and loud guests.
very helpful staff, good parking system, location OK
The location, the pool, the friendly and helpful staff. Noisy room towards the street. As there was no AC, we had to have the window open.
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
excellent breakfast. very nice changes made during renovation.
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
Great view of the city from the top floor. Just the price
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
The staff were very friendly and helpful, the room was comfortable and the restaurant was excellent.
It was a very central location We thought it was more like a good 3/4 star hotel.
Friendly staff & hotel in central location
All the amenities in the room, the cleanliness and location.
Really well-designed rooms, nice lobby, staircases etc. Helpful personell, very central location. Comfortable everything! Impressive facilities E.G. top-line tv and dvd, jacuzzi. Overall unforgettable stay! Request for a non-smoking couldn't been satisfied. Good restaurant, but not as much gastronomic as it pretends to be. Hotel's fasade and logo placed outside have to be re-decorated to match the interior's standards.
The retaurant was very good and the room quiet and very comfortable
Wonderful, one of the best hotels in Andorra. Perfect service. Located in middle of the town. Rooms made by designers... Everything allright.
A small, but charming hotel. Very clean and a good breakfast. The room was indeed small, but we didn't expect very much, having previously red the comments. A bit far from the center, but Andorra being quite small, that's not a problem. Friendly staff. Good value for money.
The best hotel for the money offered. Very good breakfest.
nice staff, nice location
The hotel is open 24 hours a day. It is overpriced
at EUR 30 a night this is a top hotel. it's not the ritz and the night porter didnt seem too enthusiastic to open the door after 3am but otherwise this place can't be faulted. if you want luxury and giant rooms maybe go somewhere else but as a base to explore andorra and andorra la vella this place is ideal. it is really well located and close to all the main shopping streets, historic attractions etc, although that's also probably true of every other hotel in andorra la vella given that is a town of just 23,000.
Very close bus station l1,2,3,4,5,6, better for skier
Very neat and cozy and artistic. Warm hosts. Excellent breakfast not typical for European accomodation. English could be better. A measure of body language will have to be used by non-French speakers. No air conditioning.
It was very well situated very close to the bus stops and the center of the town, everyone was friendly, the room was perfectly fine and comfortable. I didn´t like the fact that people could smoke inside the hotel. It just smelled. And the breakfast was regular.
Allowed to check in at 10 AM. Very poor breakfast. Just a croissant, a tart and tea/coffee. Is it so expensive to add some ham, cheese and cereals with milk?
Fast booking, fast checking in. Good continental breakfast Problems with wi-fi
Comfort, location, value for money.
Generally helpful and friendly staff Lack of free parking (expensive over several days)
What a great value! We went during "off season" Room was spotless, nice to have covered parking, (very difficult to find parking in this city.) Breakfast was wonderful! Easy walk to Caldea Spa. Highly reccomend!
Location, Breakfast, Room. Poor English speaking staff.
Looks like a 40yrs old hotel - which probably is - who was not refurbished in the last 40 yrs; The entrance is smoky and it seems like a little cheap mountain hotel from many years ago. Pity because I stayed at two others Silken (Leon and Santander Rio) which I would highly recommend
breakfast was served only from 8. which could be a problem for some people.
Breakfast parking was full all time I was staing in the hotel (but I anderstand - it was NY season)
no free parking
Very nice staff, courteous and helpful. I know it´s tough when a customer comes in and doesn´t speak the language well. The staff were willing and able to speak English here and there. No airconditioning inside the rooms. The room was ok, and if you opened the windows at night it was cool but there is so much noise because right outside is a busy bar along with many many cars. Air conditioning would´ve been greatly appreciated as we would be able to get a better night´s rest. For me this is one of the most important things. To get a restful night of sleep. The beds are also quite poor but this is a 3 star so expectations are not high. Parking is another minor point. There is no parking.
Nothing Verry Bad ther was no air condition. No swimming pool !!!! No pace foor car parking
Very good for the price - big airy room, great views, basic kitchen facilities. Covered parking available for 13 euros per night - useful in Andorra. Not the hotel's fault but Escaldes and Andorra le Vella (which are effectively the same town) are very busy, claustrophobic and traffic choked. If you want something more rural try Ordino or Massanes.
The apartment was spacious and clean. The swimming pool was not at the hotel but a ten minute walk uphill through a busy shopping area!!!!! The receptionist was extremely unfriendly.. When we talked about the pool she said that the exercise would be good for us to walk to it (it was 40 degrees) - we only booked the hotel because of the outdoor pool and i even sent a message on booking checking that it was open. We had to clean our own lounge and kitchen including sweeping and mopping floor. It wasnt the relaxing weekend that we wanted!
Location, size of the room One of the receptionist was really bored looking all the time, was difficult to get contact, steared at his computer, not very polite. The floor of the room was quite dusty when we arrived. Toaster would have been nice. The pool was closed.
Good location, with wi-fi, especially close to bus-stops
Very professional hotel staff; parking faclities
The hotel is nice, clean and modern. The staff is very friendly, eager to help and to answer questions. Very important that there is a parking nereby with a convenient access to it. The location of the hotel is very useful for going around the town, shopping, etc. What could be appropriate is some more detailed information with working hours and "how to get there" plans on available facilities (spa, sports, etc.) in a hotel booklet, some hints on the town restaurants, especially those around the hotel.
Everything was fine, would like to come back again. No, all was OK.
Nothing Interior room with a very bad smell, very old and basic room, it doesn't reflect a 3* hotel (2* max.).
Its good central location near a big car park. Good room on the top with balcony. Only there for the shopping and it fitted the bill exactly. We did feel the bathroom could have been cleaner - very dirty between the tiles a bit of the ceiling was hanging down.
Near shopping center. There aren't non smoking rooms in the hotel. Parking was expensive
The feeling of giving the key back to reception and leaving the hotel. Spent much time waiting for the girls at reception to actually acknowledge we have walked into the room, the girls were too busy gossiping and laughing to serve us. They were both short and abrupt, and definitely did not have a friendly or welcoming look on their face. The room had ancient doona covers covered in cigarette burns. Beds so uncomfortable, may as well have been sleeping on the floor. The door to the balcony did not lock. The tv didnt work, we were told there was one we could watch in reception, to this day still have never seen this mystery tv. Parking was difficult to find.
I know the hotel as I have have been going there for over twenty years. It is centrally located in Andorra la Vella. The brekfast is a disgrace. I wrote to them nicely about it last year whn I visted twice in the summer. This time no croissants at breakfast, only inedible choclatines. And unpalatable breakfast cereal. It used to be so good until Somriu got involved and it has gone downhill. I am sad to not go there again but they have had three chances in the last year.
Nice hotel near the old town. Nice staff.