It is a clean new hotel in the central part of the city and very close to the beach.very polite and healpful staff. Everything was ok
Excellent hotel, easy to find and staff very helpful. Ate in restaurant in the evening which was lovely. A short stroll to town and also to the beach. We enjoyed Burgas from all aspects and this hotel asssisted this. Car parking - no specific area so had to find road side. This was not a major issue.
extremely bad breakfast, one of the worst hotel breakfasts I ever had.
Well situated for town and beach. Near booking office and stop for coaches. Smart, comfortable and clean. Very good restaurant. Breakfast choices could be better and a larger concessionary amount given for breakfast.
The hotel is new, well furnished and located in the park area very close the the city center. SPA is very good and not expensive. There is very nice swimming pool area with a sea view. The food in the restaurants and its variety is poor.
Excelent hotel comparing to a good price! The food in the restaurant ala carte is superb! I've seen a lot of hotels in Bulgaria but this is definatly one of the best. They charge normal prices on the minibar which is also really ok!
Perfect luxury hotel with very friendly and helpful staff. The food in the restaurant is excellent with combination of friendly and good English speaking waiters. The location is perfectly quit and in walking distance (5mins) to the city center. Parking is not a problem here!
Quite simply the best hotel we have stayed in. The spa area is quite simply magnificent. Not in the liveliest of area's however.
Muhteşem konum, muhteşem bir bina, profesyonel bir ekip, enfes yemekler... Kendi evinizin konforu, özgürlüğü ve güvenliğinde konaklanabilecek, sahip olduğu tüm yıldızları fazlasıyla haketmiş bir otel.. With one word; magnificent! It is as in its name "grand primoretz" I wish all the rooms would have the sea view. The rest perfect.....
Oda temizliği yapılmadı.Resepsiyona ilettiğimizde,temizlik görev kağıdının imzalanmış ve temizlenmiş olduğu görüldü.Sanırım kendi içlerinde problemleri var. Halılar kirli ve tozluydu. Tuvalette kanalizasyon kokusu vardı ( bu koku 6 ay once kaldıgımızdada vardı,halen çözülememiş). Yatak bel ve vücut saglıgı için cok elverişsiz,sanırım eski ve yıpranmış bir yatak. Bir daha California hotelde kalmamaya karar verdik.
You have a portier,Svetlio or something like thet. If yuo have more like him... Gratulations, your hotell would be perfect The stab who ignorde us even that we tryd to explaion our problem in "bodylaundwich)
Close vicinity to the centre of Burgas 1St . I paid more for the hotel than stated by Booking.com. Hotel said this was due to exchange rate change. Even though I paid in euros! This was a con. I was told to pay for 2 towels I used they would not clean. I refused to pay for these. Gym equipment in very poor condition.
location unfriendly staff
It was clean and tidy, except old and dirty carpet in the room Some of the hotel staff was very rude.The girl who was on reception during the evening/night on 16th of August was very rude. She took our passports on the first day and told us she'll not return untill we'll pay.It's ridiculous and against the law.Also the internet service was included in the price but she try to charge us.It was another staff on reception on 17th of August and it was no problem
The gym was good locatıon and servıce
personel kendi konularında ciddi, ancak güleryüzlü. Otelin banyo, asansör gibi donanımları yeni ve modern. Lokantası kaliteli, servis güzel, lokanta fiyatları Türkiye'deki eşdeğerlerine göre ucuz. Otele arabayla giderseniz. GPS sorun çıkarıyor çünkü gidilmesi gereken yol taşıt trafiğine kapatılmış, gidilebilecek tek yol da bir aralık... Otopark konusu da biraz sakıncalı, çünkü açıkta park ediyorsunuz.
Nice hotel, very centrally located but almost no noise, very friendly staff. Well working aircon (important in summer!)
It was central. It was convenient to get to. It had pleasant and friendly staff. Sadly, it was very noisy, both internally and externally.
Lovely staff, always friendly. Free wireless Internet, sent a taxi to meet me at airport. Room was OK, small bathroom/wetroom, secure and clean. Ideal for low budget city trip!
Staff on reception were very helpful and spoke perfect English. Good to be picked up from the airport. Quiet location but close to both the city centre and the beach. Everything in the room just worked - the wi-fi; the fridge; the TV ...
the staff were very friendly and helpful, and they spoke understandable english
It's a member of a big hotel group. The service is good, and the food is quite various. The most excitied thing is that there is a big waterpark. The location is not good, and the beach is not that good as we thought. The hotel is a little bit out-of-date.
Very family orientated resort, nice established gardens, clean sea away from the rest of the Black Sea madness. Within 3 metres of the sea 30 years old and showing it - in bad need of renovations although cleanliness could not be faulted
Closed to the beach. The hotel was nice and the rooms were big. Small breakfast. Be aware that the staff does not speak english
The room was OK. Information given by hotel was poor. Some of the staff was unpolite.The location was far to the centre and the main beach.
Reasonably quiet location on the Eastern edge of the town - across the road from the beach and a short walk away from the town itself. Room spacious yet cosy, with nice range of breakfast options.
The rooms are very big comparative with the normal ones. It is a little bit far away from the good part of Sozopol (15 minutes walk), the beakfast is kind of poor, not at all a 4 star breakfast. Also, the parking place is not at all what one would expect.
pet friendly. staff very nice, informal relaed atmosphere local beers way too expensive. kettle in room for early morning coffee would be great