Check in time was 1400, we arrived at 1500, but the rooms were not ready, and when we got the rooms at 1600, they looked filthy and smelled very bad. When we cmplained to the management, they gave us tow other rooms, but again they were unclean and smelled very very bad, the carpet seemed never been cleaned for ages. For two days, no cleaning services, and we could see uncollected garbage arrond the doors of the guests rooms and along the corridors and halls. We are totally unsatisfied, totally unhappy.
The hotel is quite close to Al Haram, it's only about 7 minutes walk. upon checking in we were promised a better room with one double bed but it never materialsed. The air in the room was stale when we checked in. Although there was a kettle in the room, there were no cups and when we asked for two we were told to pay $1.33 per cup. Left over food and rubbish bags left by guests outside their rooms were not removed regularly and were removed next day. Hotel corridors were not clean and house keeping were not available at night, their line was either busy or they did not answer when we got through. Internet wi fi was only available in lobby. Breakfast was simply terrible!
In order to be fair, I would say that from my own observation nothing is positive to be mentioned here about this hotel, but only the breakfast. Other things are far below the expected standards. This is not in fact, a 5 star hotel. The ranking is entirely misleading. Someone can easily witness that rubbish is almost in every corner of the hotel. As I have understood from the reception, recently only 7 people in the housekeeping serve this hotel compared to 40 in the past. One of the guests told me that the standard of this hotel in the past was excellent, but no idea why now it is far below expectations. In general, I do not recommend this hotel for the reasons stated above.
Location, Food very good, Clean Bathrooms Weak water, no king size beds, Rooms not Vacuumed, Car parking not guaranteed.
Rooms are ok. Well furnished. spacious. Veryt badly managed hotel. We waited nearly one hour to have the room. No housekeeping during 4 days. No parking was given. Food is not good.
The location is good for the family which is just near the women's gate & food court Location
Location good. Friendly management. Smart modern new rooms. Breakfast service good. House keeping poor. Only cleaned room twice during 6 night stay - even after making several calls to housekeeping. Most staff were friendly but encountered 2 very rude staff members - one a porter and the other from housekeeping. Been to medina more than 15 times never previously encountered such rude staff.
Close to the Prophet's Mohammed Mosque. Accessibility Two things:- 1) Parking services 2) location map
Location is good. Long time for check-in, more than an hour. Very small room although paid for quad-room. Too much waiting by elevators. Parking is very tight and limited spots.
its location close to the Prophet's mosque small reception desk with a max of two desks that cannot cater to peak time rush.
Nice interior design. Bad Service. Room was not cleaned for 2 days. Bad and Expensive food. Lack of Parking Space.
The room is very small
Its proximity to the Holy Mosque I booked a standard quadruple room for 2 nights but at check in I was told that the rooms which i booked are not available. The hotel staff were very nice and arranged alternate rooms for us at the same price. Also the room size was small.
place is very close to Haram, and very centred in the city. i order Breakfast , unfortunately wasn't fresh
Between the two rooms, there's a door. So, I can hear what happen in the room next to my room.
It's perfect for me I have a problem with the internet access. My reservation was included 2 triple rooms and I received only one Internet voucher per room. This mean that only two persons (out of 6) will access the internet, How come?
Location Hotel staff very dis-courteous; stayed 4 days and room was never cleaned. Do not recommend
Price is costly compared to the facility. Room is very tight and tv is very small and remote is not working. It is obviuos that they enjoy the high price due to season time of Ramadan. Otherwise, it would worth max. 65% of current price.
near from the holly mousque
Food, restaurant services and staff. No lobby (!) in a Hilton. Poor room amenities.
I had a booking for 2 days and my flight was cancelled so I arrived on the second day of my booking. The front desk was very unhelpful even though I paid for two days he said that he can't give me my second day of stay because I arrived at 6 pm and check in is at 3 pm. The whole thing was crazy I had to fight for my stay for one night even though It was did pay for my stay for that exact night.
the location, the offer, the resturant, the enterance/exit, the design, the staff room card keys always do not work and we had to to the reception to reprogram it.
During my short stay at you hotel I feel relax and comfortable and will visit again in near future. Good service overall and very close to Haram.
I was checked in a smoking room while I specifically asked for a non smoking room. Delayed check in process by 30min.
Location Check in at 5 pm ??? room is too small
Calm & quite - nice breakfast Everything perfect
Best of all is the close location to Mosque, Excellent space in the room, cleanliness and fantastic breakfast
The hotel is the best value for the money especially for families who want to stay for few nights during Ramadan or Hajj holidays. It is very close to the Masjid, restaurants and shopping centers.
Friendly staff. Close to Mosque women entrance Very good breakfast options That can help you organize a trip to Madinah landmarks With a cost of SAar 150 for a small car or SAR 200 for a GMC Suberban
Hotel comfortable, location is excellent with difficulty provide car parking during the seasons
Very clean. Well designed rooms. Would be great if have microwave.
Room and location
The breakfast had a good variety and menu did not repeat.location was very good as close to womens entrance and stores...bathroom had a standing showerwith good water pressure and no pooling water!!!.much better value than darul hijra and muna al kareem Rooms and bathroom very small and could be cleaner. ..also staff could be more friendly