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10,0
Artılar: Excellent service and very reasonable rates.
yorum
sitesinden
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6,8
Artılar: Pick up was nice and quick. Got to choose my car
Eksiler: They charged me $70 More than what i agreed to when i got the rental. When i went inside because i had to get them to fix it the guy at the desk refused to do anything and said he thought i was still getting a good deal... I'm sorry ... Paying $342 instead of the $272 you adreed to is not a "Good deal" where i come from. This guy obviously needed some serious training. I asked for the paper work i gave him showing the price i agreed to paying when i returned my car and said i would talk to someone else. It was clear i was going no where with this guy. Obviously he was used to working in some part of the world where this was acceptable. I found another rep who certainly seemed much more professional, and more of a manger than a hustler and showed him my paper work vs what i was being charged. He duly made updates in the system printed out a new receipt reflecting three correct charges and advised me i would be refunded the $70 extra i was charged, and i was on my way
yorum sitesinden
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6,8
Artılar: The staff working the customer service phone number were very helpful in helping me change my reservation due to severe weather.
Eksiler: The staff at the pickup location behind the counter was rude and not helpful at all. The website clearly said when I booked the reservation that a debit card as form of payment would be just fine, no credit card needed. That was not the case when I arrived and he charged me an ADDITIONAL $11 a day.
yorum sitesinden
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9,6
Eksiler: The car was not driven long enough for a fair evaluation.
yorum sitesinden
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9,2
Artılar: Very helpful.
Eksiler: Our cars are 4 and 9 years old. We were completely unfamiliar with the controls and could have used a quick tutorial. Given the level of change, it might be worth checking with customers to find out if they would like a quick tour.
yorum sitesinden
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10,0
Eksiler: Everything went very well
yorum sitesinden
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9,2
Artılar: Yes, yes, and yes!!
Eksiler: The car was not as clean as I would have liked. Hand prints, on outside, stains on inside on seats, but very nice car and great vslue.
yorum sitesinden
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3,2
Artılar: Absolutely nothing. Unacceptable customer service paired with an unprofessional approach to handling reservations. Unfortunately, being an airport rental agency they will simply move on. They can take the reservations, they just can't hold the reservations and that's really the most important part.
Eksiler: Alamo Dulles airport does not honor reservations. Myself and 3 other customers waited for our vehicles to be found from another rental company as Alamo did not have the vehicles reserved. Due to this negligence, I missed an annual event that I spent non refundable money on and ruined the holiday.
yorum sitesinden
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10,0
Artılar: Staff was efficient and helpful.
Eksiler: Nothing.
yorum sitesinden
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10,0
Artılar: The woman who that checked me in upon returning the car was terrific. Super friendly, enthusiastic, trying to help. A great employee.
yorum sitesinden
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9,2
Artılar: Super easy pick-up and drop-off
Eksiler: There was a petrified French fry next to the driver ‘s seat
yorum sitesinden
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10,0
Artılar: Convenient
Eksiler: Price
yorum sitesinden
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10,0
Artılar: Excellent service and very reasonable rates.
yorum sitesinden
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9,6
Eksiler: The car was not driven long enough for a fair evaluation.
yorum sitesinden
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9,2
Artılar: Very helpful.
Eksiler: Our cars are 4 and 9 years old. We were completely unfamiliar with the controls and could have used a quick tutorial. Given the level of change, it might be worth checking with customers to find out if they would like a quick tour.
yorum sitesinden
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10,0
Eksiler: Everything went very well
yorum sitesinden
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9,2
Artılar: Yes, yes, and yes!!
Eksiler: The car was not as clean as I would have liked. Hand prints, on outside, stains on inside on seats, but very nice car and great vslue.
yorum sitesinden
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10,0
Artılar: Staff was efficient and helpful.
Eksiler: Nothing.
yorum sitesinden
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10,0
Artılar: The woman who that checked me in upon returning the car was terrific. Super friendly, enthusiastic, trying to help. A great employee.
yorum sitesinden
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9,2
Artılar: Super easy pick-up and drop-off
Eksiler: There was a petrified French fry next to the driver ‘s seat
yorum sitesinden
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10,0
Artılar: Convenient
Eksiler: Price
yorum sitesinden
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6,8
Artılar: Pick up was nice and quick. Got to choose my car
Eksiler: They charged me $70 More than what i agreed to when i got the rental. When i went inside because i had to get them to fix it the guy at the desk refused to do anything and said he thought i was still getting a good deal... I'm sorry ... Paying $342 instead of the $272 you adreed to is not a "Good deal" where i come from. This guy obviously needed some serious training. I asked for the paper work i gave him showing the price i agreed to paying when i returned my car and said i would talk to someone else. It was clear i was going no where with this guy. Obviously he was used to working in some part of the world where this was acceptable. I found another rep who certainly seemed much more professional, and more of a manger than a hustler and showed him my paper work vs what i was being charged. He duly made updates in the system printed out a new receipt reflecting three correct charges and advised me i would be refunded the $70 extra i was charged, and i was on my way
yorum sitesinden
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6,8
Artılar: The staff working the customer service phone number were very helpful in helping me change my reservation due to severe weather.
Eksiler: The staff at the pickup location behind the counter was rude and not helpful at all. The website clearly said when I booked the reservation that a debit card as form of payment would be just fine, no credit card needed. That was not the case when I arrived and he charged me an ADDITIONAL $11 a day.
yorum sitesinden
