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6,8
Artılar: Despite the long line and slow processing of customer, Rental Agent, Renee, did a great job turning-around an otherwise unpleasant experience. She apologized for the long wait, and upon hearing how long I had been waiting, she offered to compensate me with an upgraded vehicle, even though she realized I would never make it to my destination on-time, at that point. Renee was pleasant and helpful.
Eksiler: Upon arrival at the Alamo/National location, the line for service was extremely long, only the National desk was open apparently servicing both Alamo and National rentals, and the speed at which the rental agents were processing customers was very slow. Some folks, especially those that had more than one person in their party, chose to leave one person in line while they tried the kiosk to automate processing of their reservation; however, the kiosk was apparently hit or miss, as some folks were able to successfully process their rental reservation, while others had to join back in line because the kiosk would eventually error and not finalize their reservation. I arrived at the Alamo rental location about 9:55am, expecting to be in-out within 5-10 mins, leaving plenty of time for the 40 minute drive that lay ahead of me to get to my destination on-time by 11am. As I was alone, I did not dare step out of line to try one of the hit/miss kiosks as others had tried. And, after over 30 minutes waiting in line, it wasn't until 10:35am when I rental agent, Renee, was finally able to wait on me and process my reservation. I arrived at my destination late due to the delay at the Alamo/National rental location, but please note about Renee in the "What did I like?" section, and how she tried to turn my experience around.
yorum
sitesinden
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7,2
Artılar: Fuel economy
Eksiler: The associated was flabbergasted when I asked for a copy if the rental agreement, where I had declined all insurance, etc. I've had plenty of issues with past rentals to justify this request. After 10 minutes, he returned and told me the copier was broken and he could not provide me with a copy.
yorum sitesinden
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9,2
Artılar: The car was clean, drove well, and it was easy to check in and check out of the rental location.
Eksiler: Hidden fees were annoying. It would have been nice to have the various taxes and young driver fees included in the (Kayak) search and/or initial bill.
yorum sitesinden
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6,4
The service was good but the car's condition was not.
Artılar: Checking in and out was quick and easy.
Eksiler: The car was slightly dirty on the interior, it smelled like smoke and the exterior could have used a wash. If I hadn't been in such a hurry and it hadn't been so late, I would have gone back inside and asked them the exchange the car for another one.
yorum sitesinden
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10,0
Drop Off
Artılar: Speedy drop off, great attendees
Eksiler: N/A
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10,0
Pickup & Return Quick & easy !!!
Artılar: Return which really quick
Eksiler: Some one should let basics know of car for just three minutes
yorum sitesinden
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10,0
Artılar: Super fast dropoff processing.
yorum sitesinden
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9,6
Artılar: great car , clean, fast checkin
Eksiler: taxes and fees !!!!!!
yorum sitesinden
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10,0
Artılar: Didn't have car I reserved. But did get a BMW. Nice
yorum sitesinden
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8,8
Great car
Artılar: Quick upgrade Worth the money Great on gas
Eksiler: GPS was horrible took me 7.5 hours to get to DE
yorum sitesinden
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2,8
Excessive Surcharges
Eksiler: We were charged nearly 40% in use fees not listed on the original quote. The drop off facility was disorganized. Paid more to rent this car for two days than I paid for my flight. NOT at all pleased.
yorum sitesinden
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9,6
Artılar: The car was clean and I got a lot of compliments from friends and neighbors who thought I had purchased a new car.
Eksiler: When I went to pick up the car, I had to pay extra to upgrade to a vehicle similar to the vehicle pictured on the website.
yorum sitesinden
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9,2
Artılar: The car was clean, drove well, and it was easy to check in and check out of the rental location.
Eksiler: Hidden fees were annoying. It would have been nice to have the various taxes and young driver fees included in the (Kayak) search and/or initial bill.
yorum sitesinden
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10,0
Drop Off
Artılar: Speedy drop off, great attendees
Eksiler: N/A
yorum sitesinden
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10,0
Pickup & Return Quick & easy !!!
Artılar: Return which really quick
Eksiler: Some one should let basics know of car for just three minutes
yorum sitesinden
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10,0
Artılar: Super fast dropoff processing.
yorum sitesinden
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9,6
Artılar: great car , clean, fast checkin
Eksiler: taxes and fees !!!!!!
yorum sitesinden
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10,0
Artılar: Didn't have car I reserved. But did get a BMW. Nice
yorum sitesinden
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8,8
Great car
Artılar: Quick upgrade Worth the money Great on gas
Eksiler: GPS was horrible took me 7.5 hours to get to DE
yorum sitesinden
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9,6
Artılar: The car was clean and I got a lot of compliments from friends and neighbors who thought I had purchased a new car.
Eksiler: When I went to pick up the car, I had to pay extra to upgrade to a vehicle similar to the vehicle pictured on the website.
yorum sitesinden
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6,8
Artılar: Despite the long line and slow processing of customer, Rental Agent, Renee, did a great job turning-around an otherwise unpleasant experience. She apologized for the long wait, and upon hearing how long I had been waiting, she offered to compensate me with an upgraded vehicle, even though she realized I would never make it to my destination on-time, at that point. Renee was pleasant and helpful.
Eksiler: Upon arrival at the Alamo/National location, the line for service was extremely long, only the National desk was open apparently servicing both Alamo and National rentals, and the speed at which the rental agents were processing customers was very slow. Some folks, especially those that had more than one person in their party, chose to leave one person in line while they tried the kiosk to automate processing of their reservation; however, the kiosk was apparently hit or miss, as some folks were able to successfully process their rental reservation, while others had to join back in line because the kiosk would eventually error and not finalize their reservation. I arrived at the Alamo rental location about 9:55am, expecting to be in-out within 5-10 mins, leaving plenty of time for the 40 minute drive that lay ahead of me to get to my destination on-time by 11am. As I was alone, I did not dare step out of line to try one of the hit/miss kiosks as others had tried. And, after over 30 minutes waiting in line, it wasn't until 10:35am when I rental agent, Renee, was finally able to wait on me and process my reservation. I arrived at my destination late due to the delay at the Alamo/National rental location, but please note about Renee in the "What did I like?" section, and how she tried to turn my experience around.
yorum sitesinden
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7,2
Artılar: Fuel economy
Eksiler: The associated was flabbergasted when I asked for a copy if the rental agreement, where I had declined all insurance, etc. I've had plenty of issues with past rentals to justify this request. After 10 minutes, he returned and told me the copier was broken and he could not provide me with a copy.
yorum sitesinden
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6,4
The service was good but the car's condition was not.
Artılar: Checking in and out was quick and easy.
Eksiler: The car was slightly dirty on the interior, it smelled like smoke and the exterior could have used a wash. If I hadn't been in such a hurry and it hadn't been so late, I would have gone back inside and asked them the exchange the car for another one.
yorum sitesinden
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2,8
Excessive Surcharges
Eksiler: We were charged nearly 40% in use fees not listed on the original quote. The drop off facility was disorganized. Paid more to rent this car for two days than I paid for my flight. NOT at all pleased.
yorum sitesinden
