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Sometimes my wife is right on the money. NYC congestion I can live without. I stay here I save half my money and get 2x the service...This hotel is brand spanking new...like walking onto an elegant Starship...USS Comfort...we came to nyc, felt relieved at the end iof the day....the Malls are right next door!
HOT WATER WAS LACKING ,THE 16 KIDS IN THE ROOM NEXT TO ME HAVE A BARMITZFA, TILL 430 IN MORNING KIND OF GOT OLD BUT EVERYTHING ELSE GREAT
The rooms were beautiful, updated and huge. The bathroom was wonderful aswell.The staff were friendly, professional and extremely helpful. The front desk staff seemed to be a bit incompident with hotel details such as hours of the spa and restaurant and how the computer system worked. It seemed like there were a lot of 'new' people on staff.
The room's bathroom facilities. All staff interactions were great. Parking was $30 for the night.
This is a great hotel if you want splendid service and excellent accommodations. It is a bit on the sleepy side--there's no bar owned by the hotel with a lot of activity. But you can have a quiet drink in the lobby restaurant.
Stayed for three day instead of staying in a NYC hotel. Beautiful rooms, fantastic bathroom, kind staff and great spa facilities.
Nothing Parking was supposed to be free when I booked and I was charged for parking when I arrived. Our first room smelled of BO. We were moved to an alternative room, which was fine.
The staff were especially friendly and helpful
The room and bathroom were clean and comfortable. Proximity to the mall and restaurants is nice. I'd prefer free parking, but who wouldn't?
The kitchen is nearly fully stocked This was the best stay I've ever had with my dogs.
Nothing Cumout leaked from midnight , never had this kind issue in any other place
Our room was spacious and very clean, hotel staff was friendly and helpful, bed and pillows were comfortable. Coffee was good, I usually dislike hotel coffee but Hyatt had some good coffee. Breakfast buffet could have been a little more exciting. Limited choices and pretty bland.
Great staff very polite , helpful and friendly Bathroom had no pressure
I've stayed in a lot of Residence Inns during the past 30 years of business and leisure travel and this one was a great pleasurable stay. It started with check-in when Midinah at the desk greeted with such cheerfulness that I thought it was 9:30 AM instead of 9:30 PM. After a tough day of travel, it was nice to get a warm welcome after walking into the lobby. And it was as if she was expecting me when I walked in through the entrance. I was amazed that she could tell that I was going to be a new guest, since I didn't bring any luggage with me during check in. The Health Club was impeccably clean and spacious, which is appreciated. In most other chains, an exercise room is just a closet with with a mirror and some free weights. I like that there is room to move around and to be out other guests' way. Having the five exercise machines was a great sign to guests that this Residence Inn takes the guests need to exercise seriously. The breakfast buffet was well managed and well stocked with cooked staples like eggs, fried pepper and onions and canadian bacon. The adjoining restaurant, Aberdeen, was a hidden gem. It's a Chinese restaurant that serves dim sum all day long. On Yelp.com someone said "I've always heard that if you see Asians eat at an Asian restaurant that the place has got to be good". And it was true when I ate there. The parking is $10 per night and it is a tight squeeze to get around the garage and to park.
We stayed for only one evening but we were quite pleased. The hotel is lovely and located on the harbor with gorgeous views. It is also conveniently close to the train station which we took to and from Manhattan. The shops of Greenwich are also within walking distance and this provides a nice option. The shops are upscale and unique. I would recommend this hotel for a romantic weekend getaway. Champagne is provided upon arrival and there was a continental breakfast provided. The staff was kind and not intrusive. Awesome place! You won't be disappointed. No pool and nothing for kids to do.
Breakfast was wonderful. Beds and pillows very comfortable. Staff friendly, courteous and helpful. Cost for water and self parking. Rooms not as pictured online.
Coffee service in the morning (much better than those little in-room coffee pots) Very polite, helpful staff, especially the chambermaids Convenience for our purpose Great value through Kayak Check out at 12 (instead of 11) Gym was a bit small (therefore crowded) Atrium was under construction which was okay but a little unsightly Big hallway leading from parking lot is just plain ugly
Room and bathroom were nice and clean. I got a flat tire in the parking lot and a couple of staff just walked by and did not offer to help. I didn't mind changing it - it would have just been nice for one of them to offer to call roadside assistance. I checked in early, and they charged me $25. Parking is $10 per night for overnight self parking.
The rooms excellent I liked everything
Atrium is a nice look and close to highway I can understand a valet parking fee, although excessive at $25, but a $12 park yourself fee at a hotel not in a downtown area with a huge parking lot is not nice.
Customer service was excellent. Everyone was very helpful and positive. Your shuttle drivers couldn't have been nicer. We were in Greenwich for a funeral, without a car. Your Shuttle service was one of the main reasons we chose the Hyatt. Faith
Every aspect was exceptional and we enjoyed our stay. Particularly the Front Desk employee Juan. He was amazing! He helped us plan our route to New York and gave us the locals info on the areas to avoid driving in.
Pool was overrun with 15 kids at a birthday party
The staff was amazing. You couldn't ask for better service and friendliness.I really enjoyed my visit.I The cleanliness of the Hyatt I felt could of been better.Our room was dusty when we arrived,which surprised me.Cleaning supplies were left in bathroom,and 1 small bar of soap was left for the two of us.It wasn't terrible just surprising because of the friendliness and excellent service.I wasn't going to comment because everything else was wonderful but. since I received the survey I deceided I would.Thank you again.
Walls are paper thin and guests like to scream in the hallways and all common areas
self parking i s $12 per night. what a rip-off the hotel does nothing for it. there is no security in the parking lot.
Professional and friendly staff, clean room, comfortable bed! Overall hotel is magnificent. Free coffee and tea is served next to elevators in every morning. We've also enjoyed pool and spa. Free breakfast would be nice.
The cool vibe, high tech reputation (if not execution), great food in restaurant and bar My phone did not work in my ground floor room, and since they said the hotel was full they would not change it.
proximity to Greenwich My room was not ready in late afternoon when I arrived to check in. I had to wait in the lobby. The 'continental breakfast' is not more than coffee, dry cereal, and a dry roll. I was very disappointed.
Cool, very chic place with lots of gadgets in room. Need a user guide to figure out the toilet. Good outdoor pool. Free wifi. I booked a king, the staff lied at my checkin which is unacceptable, ended with what they said was two Queens, they were tiny twins. Restaurant way overpriced.
The toilet was AMAZING! I also enjoyed the staff, very friendly and made me feel welcomed. The bar was also a nice touch. The free shuttle was also a plus, I will be staying their again in the near future. I loved everything!
The staff was outstanding. I received a warm welcome when I arrived and the staff went above and beyond to make sure that I enjoyed my stay. The room had amazing features with the latest and greatest technology as well.
the staff were very helpful and gave more than was asked for, they went above and beyond. The location was perfect for me, easy on/off 95 and I had to travel north in the morning (against traffic) and south in the evening (also against traffic) a little instruction on where to find things would be great, such as the buttons needed to work the lights and shades
New, modern look. Privacy on the deck area. Bed was great.
Small, comfortable with a nice restaurant/bar. Friendly staff. Other nearby alternative (Hyatt Regency) is a 'big' hotel. This was our third time here and we like it. Only negative: a little TOO modern. Toilet opens when you step in the shower. No hooks in bathroom (maybe one). Wife had to turn waste can upside down in shower to shave legs.
Bar/restaurant. Outstanding sushi Cold water in room, hot water heater was broken for the whole hotel. Staff acknowledged but would not refund.
I received a patio room, which is much nicer (and quieter) than the 'motel' courtyard room, which should be avoided at all costs. This was the first room I recieved with a bath and a separate shower. This was my 3rd trip to this property. On each visit, one of the evenings I ate at the hotel restaurant. The quality of the meals has not been as expected, nor commensurate with the price. Minor nit, housekeeping did not replace toiletries during my stay.
I loved the high-technics of the hotel. Very modern. Beautiful art through the hotel. The food and bar was a bit pricey.
The pricing Dirty!! Rugs stained and dirty. Bathroom had hair and mold in shower. Toilet not clean...,
The car on block in front of the office. Props go for it being an Acura. I liked the room price. But it came at a price... The ash trays outside of every room. The foul rugs and the dirty bathrooms with hair and spooge every where. Not so savory.
Location was close to my Conference in Tarrytown. Also there is a MALL across the street. The walls are paper thin. Noisy. The Hotel Manager was super attentive. My WIFI disconnected as well. But overall they suck. No phone in the room. I had to download an ALARM CLOCK on my PC(I forgot my I phone) which resulted in Malware infection in my computer. The surge protector for the CABLE TV was faulty, and I had to keep rebooting the CABLE BOX. No blanket on my bed