Hotel heating was stuck on full and the room was extremely warm, the road noise made it impossible to leave the window open, the shower mixer knob was broken and the shower head wouldnt direct over the bath due to worn fitting.
I liked the look of the hotel. The friendlyness of the staff holding doors and generally being polite. A+ I stuggled to understand the accent of the front desk workers. We got lost in the hotel a few times, not enough signs from the stairs + lifts to the front desk.
The restaurant staff were outstanding, warm & friendly, and genuinely eager to serve. The dinner was also good value for 17 pounds, and the breakfast was superb. The bar staff were friendly and helpful, and we especially enjoyed drinking our bottle of wine after dinner in the garden patio. The room was so hot, it was almost impossible to sleep. Never stayed at a Hilton anywhere in the world that didn't have ac. And the parking lot and street outside were very noisy, with a lot of screeching tires and gunning motors. The wireless provided by bt is also greatly over-priced.
Room very good, breakfast very good Wrong price charged at checkin, but corrected on production of paperwork.....bar prices very high, no bar snacks, no draught beer, no ice. There was a party night in the hotel, when we arrived back from an external event we were met by a police van hauling fellow guests out of the hotel......
Was given the smallest of rooms, with bed sided by wall. There was no light on the desk, and the single light in the bedroom hall was not sufficient. For th price of the rooms they could offer internet for free. Carpets were durty and smelly all over the hotel. This hotel would certainly do with a massive refurbishment.
The warm and welcoming staff - at reception, cleaining the room and at breakfast satnav took us to the wrong side of the road
Nice breakfast, good parking, good location just out of the main town Stayed on Floor 2 and had wooden floor above us and all you could hear was creaking noises where other residents were pacing around all night. At least I think that is what they were doing.
The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......
The friendly staff at the reception desk Family room (adjoining room) all I wanted was a double room
It's very modern and new hotel, good breakfast, nice rooms,located in the city center No mini bar in the room, payble WiFi (5 GBP for 1 hour, 10 GBP for 24 hours)
Please write at least 15 words
The staff werre very professional and helpful. The hotel was very clean and the room very spacious. There was no parking at the hotel although once you had found the nearby parking it wasn't too bad.The bar food and drinks were rather expensive.
this was our 2nd visit to Jurys inn.. we have family living in watford so it was a perfect base while we visited. the location is lovely and the high street in watford has everything we needed.
Price fair for the quality of the room Lack of parking
Central location Near to shops Close to Rail Station Easy to find Spotlessly clean No on-site parking
The Jurys Inn Watford was lovely and warm. We asked for a quiet room and got it. It was lovely and clean basic but bed was very comfortable. Bath was very clean and I had a daily bath - a practice I would not usually do in hotels. I found the bath small but more comfortable than my own one at home which is very large - it just moulded to the shape of the body. I thought shower rail with semi circle gave a lot more room in the shower. We also ate most of the time in our room for convenience as we were over for a family wedding and it suited us to rest between functions. Reception was very nice, but one of the barmen referred to my husband Noel as you lot - the Irish - which would be a very racist comment!! Staff did not seem to know anything we asked them - they had to look everything up on the web - even what terminal the flight to Ireland went from when taxi was waiting. I think Jurys should have a chart of terminals for all countries from which they have clients and it could be posted in reception area thus obviating necessity for asking in the first place.
Sink stopper would not rise. Removed same but staff replaced it daily w/o repair
Very high standards all round. Difficult to park as with a lot of towns now. Parked about a mile away.
Hotel was clean and well maintained, service was good, food and restaurant were both very good.
Very convenient from Watford Station which in turn only 15 mins frm Euston Easily visible for first time guests. New uncluttered and functional Convenient breakfast arrangements. Convenient for taxis at station. Allowed me to check in very early For people arriving by car travelling from south on main road a bit of a loop to get to hotel. Not a big issue. While not a bad spot a little far to walk to the town centre. Hardly a major issue for most guests
Very clean. Friendly staff. Enjoyable stay. Although I booked over the internet on arrival at the hotel there was no booking in my name. Fortunately there was a room available. This was despite the fact that I had a booking reference number. However the receptionist was extremely good and helped me out.
Good quality modern hotel - as per most Holiday Express hotels. Room was quiet, clean, comfortable and well equipped. Staff were helpful. Was granted a late checkout which enabled me to complete some important work on my trip. No hotel parking and nearest car park was full on first night of stay. Can park on road outside hotel but have to move car before 8.00am.
location could have had wider choice for breakfast
A good base for our stay and the staff were very helpful Breakfast was pretty basic
Friendly atmousphere and nice rooms
Very clean, good spacious rooms, friendly staff. An all round good experience No dedicated car parking. Had to pay and display for £3 a day. Not a lot but the car park was not well lit and of poor quality. We had to rush our breakfast to get to the car before paying another £3 or risk £100 fine
The staff were always willing to help even if you had to wait some times, the breakfast could have been better as not much choice for a hot breakfast and the sausages were very fatty and tasted very fatty. price at times was very high, also no fridge in rooms to keep drinks cold or food fresh. No fridge in room, breakfast not much choice
Grab rail in shower
Excellent value for money. Very clean and tidy.
The bed was uncomfortable and I found it difficult to sleep. I was left for 30 mins one evening before my order was taken and I had to go to the bar to buy my own drink whilst waiting. It took a further 25 mins to arrive which caused me to be late for an evening meeting.
I enjoyed my stay and would recommend this hotel to my friends and colleagues
nice food and staff got my room wrong
Excellent breakfast - very good value for money Very helpful and cheerful staff
Everything that we expected Room exceptionally hot
Excellent staff attitude, hotel clean and services available if required compares very favourably with our previous bad experience at Hilton ( Nottingham)
Staff very good None
Cost, convenience Menu limited
I liked the friendliness and efficiency of all staff, the cleanlines of my room and the genel ambience. My son Richard Zanetti also stayed at Premier Watford on night of 13/11/10. It was booked in my name so he would not get feedback form. He commented that the bedding smelt of cigarette smoke.
It was very convenient for wATFORD city centre and the parking was free. food was available in bar which was good after working. room was agood size. No tv remote. was told one would be brought up but never received one. only 2 tea bags! Fish pie in bar was lovely except it wasn't hot enough and there were no staff around to send back.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Staff attention to detail, quality of room and location
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Convenience to Heathrow. Nice restaurant. Well decorated. Quiet! Had called ahead for 2 beds and the room was not ready at 9:00 pm arrival. Separated beds moved around too much! Only one set of towels were provided, had to request additional set.
room was fine staff excellent booked because of beauty treatments etc, not available, lift not working,impossible to read temperature on air con, lighting in bathroom very poor
Very close to tube station...
Lovely rooms very modern A bit difficult to find. Car park expensive
location is close to work in Hounslow
the location was excellent near to trains buses and shopping everything was fine
I think it's an average hotel i would rate it at 3 *** not 4. A/C are not working properly. As stated above A/C is not working.
The location The bathroom is very poor and wifi
Ironing board collapsed when used, requested a replacement, never appeared. Sink sprayed water all over the bathroom when turned on Restaurant had a secret menu which you had to ask for but how could you when they kept it secret??????????
The Hotel staff was very sweet and ready to help us if we need anything
as i said, very clean facilities and nice decoration of the room everything is non-smoking
Really stylish and contemporary. A touch classier than more expensive accommodation. Great facilities. Friendly efficient staff. Fantastic value for money.
There is absolutely nothing that we liked during our stay in this hotel It was dirty and uncomfortable. It certainly doesnt warrant 4 stars , a premier inn is better
superb location. 1st class service by all of the staff. good value for money.
The hotel was within walking distance (4omins) of Twickenham Rugby stadium which is where we wanted to be. Due to the wrong booking (family rooms cannot have an extra bed), the staff were keen to find us accommodation in another room. Hotel in pleasant enough area, basic and clean. We booked a family room and asked for an extra bed in the comments part of the booking (for 4 of us) - the website showed all rooms could be booked with 1 extra bed added. However this is not the case - family rooms for 3 cannot have an extra bed added. Fortunately there was a room free on the ground floor (with bathroom facilities for disabled) which they gave us. This had 1 double bed and 1 double sofa bed. Unfortunately, no heating so room was quite cool.
Fantastic room good hotel all that you could need. Pre Charge of Credit card no receipt offered or given Front rooms in the hotel could be noisy from street side.
The conditions of room and toilet are good. Really close to Tube station Free Internet in the room but the given password not work Fire alarm "falsely" rang in early morning
Rooms excellent, Parking expensive @ £15pn and not mentioned on the Internet. Breakfast n£10 also expensive. Many hotel fail to offer a quick start breakfast like you would have at home - Toast and go. Many travellers don't want a large English especially by the end of the week. Perhaps worthy of consideration
Enjoyed the bar very much.The rooms are superb.The staff excellent.Great value for money.
Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful! No bad points!
friendly, helpful staff poor bar/restaraunt. Beds very soft/uncomfortable
No waiting about, attentive staff
Reception, bar staff good and food was good. Room looked a bit "tired" and £62 for the room was a bit too much
The beef curry was good Terrible room. 1 bathroom and toilet for three rooms . no shower!!
Check in/out quick frienly staff Roooms basic creaking floor boards
It gave everything we needed plus more in the way of staff attendance. No false advertizing here.
Breakfast was very good No water to the basin at all. Hotel needs maintaining properly & upgrading of the basics.
The hotel had free parking with easy access to the hotel The room was very small and cramped the sink in the room didn't drain away very quickly and the floor was very noisy to walk on there was no hot water available on two occasions in the afternoon when l needed to shower.
Made me and my dogs very welcome, nothing was too much trouble. Fantastic food and staff. I will definitely stay again.
Friendly and welcoming staff, decent bed, nice cooked breakfast on second day Interior decor and carpets badly need updating, room a little small (single room), tv on its last legs
Very poor value for money-although stated on my confirmation that the cost should be taken from c card given on confirmation i was still asked to settle account upon arrival.
staff nice and friendly, breakfast really nice, parking avaliable....quiet area, nice fire place to sit...... drinks are a bit expensive in the bar, apart from that nice hotel....
Staff tried very hard to be helpfull and were very courteous. The early morning noise of traffic in Watling Street has got worse since I lived in Radlett which is something you are not in a position to rectify
There were enough towels, nice towels, and extra pillows/blankets already in the room. The staff were friendly and efficient
Good friendly staff and good bar, breakfast Room shower window seal was very poor and suffered from water dmage.
Management tried very hard to be of service: not very well supported by oithers and state of equipment Intermittant heating in room. Television not working on first day, sp[asmodic on second. Waited ages for Breakfast service on first day.
Very friendly staff and great breakfast Bathroom a little small
Everyone in the hotel was polite and friendly. Food was excellent. The chef came over to us personnally to see if everything was to our satifaction. Breakfast was served quickly and efficiently and again lovely. Please can you forward good wishes for everyone concerned. Excellent in our opinion. Would recommend to anyone. Thanks
Very nice staff and easy the whole process of booking and checking in is very straightforward. Parts of the hotel are a little run down and some repairs are obviously overdue. Nothing major to complain about though.
The room was clean and the hotel had a nice log fire to sit in front of when eating The hotel could do with a little TLC and looked in need of a refurb.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
The hotel was pretty much as described ... but the decision to overnight in Hounslow Central was not such a good one.
The man in the reception areas was very helpful. It is bare bones, but O.K.
Close proximatey to Twickenham the massive stains on the carpet and the big black filthy cobwebs in the room
The stay was part of a business trip, a one night stay in the hotel is probably all you would want.
I stayed in the shalimar for 2 day and must say it was a great value for money. The staff there were very nice and very helpfull. The room was nice and clean and good to sleep in. The breakfast in the morning was pretty good aswell. I will definetly stay in this hotel again when I go to london and recommend it to anyone who is travelling their. There is also a great pub 1min up the road called "The Duke" which is a great place to have a few drinks at night.
It was good value. The location was perfect for our visit. During the evening I went to reception to ask a question. I rang the bell many, many times. No-one came!!! It was only 9:30pm. Where were the staff?
free parking and good people breakfast, phone was not working
Hotel was clean, staff friendly and reasonably priced The breakfast time was too early, had to be completed by 9:15 on Sat and Sun and as a result we never made it, however 10am would have been fairer.
Pubs and town centre close to hotel.Also twenty minutes walk to twickenham stadium which is why i was there.
Helpful staff Quite noisy. Many stairs - no lift
The hotel was clean and presentable... the rooms were spacious and well laid out. The Wifi was poor and the alleged health club didn;t exist in the hotel... it is a 10 minute walk away... the barman was more interested in his personal life on his mobile!
Staff friendliness/promptness of lift Entrance lounge a bit spartan.
Location and cost Bit old fashioned decor
The quality and service surpassed their current rating, staff were very friendly and extremely helpful and high level of hospitality and pride of their work. The room was very spacious and passed the comfort of many "exclusive" hotels, extremely impressed.
the bed was comfy -The parking area was not clear- so we circled around the ring road many times before we could park! -The hotel smelt musky and damp -I paid for a superior room but clearly got a standard.
location to the venue of my course the smell of stale smoke, the cost of evening meals
The staff were particularly helpful and friendly. The air con units were a bit noisy outside the room but they weren't a problem
Nice clean hotel,with friendly helpful staff.
Lovely room that breakfast was served in car park was opposite and not very nice
The restaurant was very good and food quality excellent. It is very shabby and needs refurbishment. The linen was old and the sheets had holes . The towels were thin and worn. Kettle in the room was worn and would not close when boiling.Floors creaked badly when walked upon.Poor quality for a 3* hotel. Would not stay there again.
some other guests that the man insisted to charge for 3 following nights, so I could not change the hotel the third night.
Easily accessable,only 2mins walk from Hounslow Central on Piccadilly Line,handy for Heathrow.Clean and comfortable,Polite and friendly staff.
Ideally placed for bus stop to Twickenham. it was just outside the door, and a regular service guest house is very tired and could do with redecorating and double glazed windows, the rooms at the front were very noisy. Went for breakfast and were told they had run out of bacon only half way through the breakfast period.
close to the tube well when u book online they show a different cost and when u go there they tell u in addition to the room if u want the bathroom with that you have to pay additional 5 pounds
The room was a very good size, it was clean and there was a decent shower. The only complaint was that the window didn't shut properly in the bedroom so it was fine with the heating on but needed attention. Otherwise it was better than I expected for the rate/area.
The cold tap ran all night and was not repaired despite reporting it. The water behind my daughter's bed ran with water after heavy rain fell. One of the beds smelled of urine, fortunately there were 3 and we didn't have to use it.
That it was near to where I needed to be The smell in the corridor , the damp patch on ceiling in dining room and the office desk being in the dining room .
It's proximity to the event that we were in London for (Philippine Barrio Fiesta, Lampton Park, Hounslow ) was excellent .... just across the road. Couldn't have got any closer ! Our ground floor room was next to a car park, easily accessible to anyone passing. Could not, therefore, leave the window open (for fresh air) when we went out, or overnight as we slept.
Handy for the shops and our family. The decor needs attention especially the en-suite shower room