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Extremely friendly and professional staff. Super Spa facilities. Delightful room. More notice needed to those having breakfast as to when it is finishing on the day. We came down at 10am on Monday thinking it would continue until 11am -as per Sunday. And were told at 10.25 that it would be closing at 10.30 ie a weekday.At evening meals there was one young girl who served us who was glum and unfriendly-definetely needed more training in people skills.Some of the food was disappointing but most of it was excellent. I would not say that the level was consistently excellent.
Comfortable, did notice that the room I was given I think (not sure) was allocated to guests booking at lower prices eg. after first night free newspaprer at door not delivered, no chocolates at night certain prices - coffee, water etc were very expensive but I suppose to be expected in a 5 star hotel. Staff did not speak very good English, not front staff, staff in dining room.
Really nice hotel, best location, excellent staff,really nice spa. Spectacular view of the Savoyen alps and lake Geneva the control panel for the heating didn't work properly, and so the temparature was a little bit too low at night.
The service and the facilities
Everything was perfect.
This hotel was amazing - the hisotry, luxury and service were impeccable. Beautiful views over teh lake and excellent tour advice and assistance. The restaurant was of gourmet rating.
Efficient, Friendly, Comfortable, Location Nothing
the glorious views overlooking the lake; the peace and quiet; the attentive and helpful reception.
Hotel Staff always willing to help Pool Spa and Haman out of action for the rest of the year very disappointing
Lobby, reception, restaurant, room, all first class !! This hotel is very romantic..
Beautiful hotel, lovely setting
The Hotel was beautiful the staff fantastic and the location incredible . We had a fabulous time and will return
The employees of this hotel are very friendly and competent. The hotel is central and has wonderful food. We were treated as special quests even though we didn't appear rich.
Lovely restaurant with an interesting menu. I will ask for a view of the lake next time.
Outstanding location and tasteful refurbishment Disapppointing restaurant with a limited menu - the same for lunch and dinner. A hotel of this standard should serve breakfast rather than offer standard buffet style
Staff was extraordinarily helpful. The hotel was recently renovated and was beautiful. The location of the hotel is perfect. No
The situation, quietness, comfort, style, room quality, restaurant and service Nothing
Hotel style , I like very much all furniture and design. Hotel style is prestigious but family atmosphere. I really like this hotel. In the toilette, the floor is cold. and toilette seat is cold. It will be nice to change the toilette seat into the Toto ( Japanese maker ) . Toto's toilette seat is really confortable. Please check this.http://www.toto.co.jp/products/toilet/toilet_list.htm
i like the style of furniture in the lobby and the hotel was very neat and harmonized i really could not sleep well in the morning due to some instruction work down my window in the front of the hotel yard that's why i think they should've given me a room with a lake view just make my stay pleasant.
This is a central and efficient hotel with good facilities and a high standard of comfort. It would be good to have a wider choice of English language TV channels. Some that are available in cheaper hotels such as BBC Entertainment are not offered.
Good hotel with reasonable facilities but overpriced-reasonably central location -Lovely staff overpriced
staff were excellent and brasserie dinners very good also spa and sauna plus nearness to montreux etc selection at breakfast was poor for this standard of hotel,more like a 2 star or b/b
Friendlieness on the reception and breakfast services. Quiet place, even if it's placed in the downtown. Interesting location if you travel the country by train Free Internet Services connection. Today the cost for an hotel about this service is nothing and make a service to clients
Clean and comfortable room, lovely choice of breakfast and friendly and helpful staff. On booking.com it said that the hotel had a swimming pool but it didn't.
Right in front of the railway station. Spacious room. Air conditioner didn't work well (probably same in everywhere in CH.
The staff there are very friendly and always ready to help! The location of the hotel is great,especially that its next to the train station&right in the town center.
Staff was very kind and helpful
Clean, central, modern, well run, good food, breakfast included plus Riviera pass giving free bus/trolleybus rides and half price boat fares - much used. Top floor has lounge and outdoor seating with comfy chairs and good views. Very close to station. Surprisingly free from traffic noise. None
I didn't feel particularly safe when the reception closed at 11pm and I was left with a code for the front door to help myself. Also, the smell of the bathroom was pretty bad as well as the sound level in the hotel overall.
The location was very convenient. It was very clean.
Location location/ Restraunts
very Friendly staff, bed room grand, very clean, breakfast; choice of :cereals , continental meat slices , cheese , fruit , fruit drinks ,variety of bread; hot beverage: healthy and fortifying! For us without car it was a tough walk (15 minutes brisk uphill without baggage!) from railway station -definitely not 2 minutes as in your description! Only once in the 7 days did we return during the day it was such an ordeal. bus, though frequent, had huge number of stops on way up. It was at least the same distances from pubs,restaurants (the adjoining restauraunt closed after the 1st night. The front rooms (cheapest) picked up the noise from the busy road and the adjoining petrol station, It took one of us a long time to get used to that.
Clean Small room, next to gasoline station and noise from traffic
fresh and clean, modern, good location ,good staff and breakfast. We paid 50.00 higher than other guests by booking thru an agency
Comfortable room; very friendly and helpful staff Late hour for check in; flexibility of breakfast schedule. Two mornings needed to leave before breakfast area was open.
Nice, new and clean rooms Next to the petrol station, same building
everything was ok. Breakfast could be a little bit better, but ok anyway
a little distant from the town but walkable. hotel above a petrol station, a bit offputting but pleasant and quiet.
Comfortable,clean,quiet and friendly staff. Good value for money. Having to go outside for a cigarette. Possibly a kettle in the room for tea/coffee.
Well-furnished stylish rooms, beautiful lake view over rooftops , very clean, it connection. Riveria card provided free bus travel during our stay, plus half-price travel on lake excursions and mountain railway - welcome in expensive Switzerland. Staff very friendly, helpful and welcoming. Good bar/restaurant - useful after a day's travel. Breakfast was adequate, although hot drinks were from a machine, so coffee not fresh.
Friendly atmosphere, bright, fresh building, and an easy walk into town. Comfortable modern rooms, good breakfast, the space was hip and high tech. None