Very friendly and helpful staff in the reception. Good food. housekeeping could be much better The room was much smaller than expected.
staff was really nice and breakfast was good. beautiful bathrooms!
we got upgraded for some reason to a suite. Staff very friendly And spoke excellent English. Wonderful breakfast and excellent restaurant. Great location. Would go again. There is a very late night night club across the street and there was street noise all night but only a problem if you left your windows open. We slept fine.
Very comfortable hotel with a good location in the old town, very quite even though it faces a lively street, very clean and well decorated room, responsive staff
Very nice hotel with cosy atmosphere and excellent location within the old town.
Location Slow service from the bar, many time I had to pickup my own drinks instead of being served at the table.
Good location, good service
everything! including the location of the hotel....
Nice hotel for old people. For their 2nd spring. Location best. place for good sleep. stayed 4 days. I am 40 i think i am the youngest guest.During breakfast, the ladies who serve were also so old. I was thinhking to serve them:). There is no elevator to 6th floor. The elevator is done later i think for guest. Definetly not for business. So silent so slow. teras closes at 10 pm.
Room was clean and comfortable. Breakfast service was very elaborate and fresh. The Mekk restaurant offers and excellent selection for dinner The desk staff/reception appeared somewhat arrogant. There is no parking on site and they arrange for parking at a nearby hotel. If that hotel isn't full, it works well.
Delightful staff and excellent food in the restaurant - better than a top Tallinn restaurant at which I also ate dinner The shower flooded the bathroom floor
the staff very good and friendly we had to change our roombecause the carpets were very dirty. The carpets in the secod room, although better, were not very clean either.
A beautiful, old house, comfortable service, silence, good breakfast. The staff was taking care of the visitors seriously, every one of them spoke that good English. Not, really. Everything was running without any trouble.
no AC in room. Trash pickups at 3:00AM very noisy awakening us every morning.
Reception of Hotel was very good. The room was wonderful.
Atmosphere, very good room, very good staff, breakfast till 13.00 on weekend, place in the center of the city
Everything. The location, the building itself and the way in which it had been restored. The food. No
charm and ambiance of old building, wine cellar really need to let guests know that skowers is not availbale in all rooms. our room had a shower hose in a claw footed tub and no curtain to contain the water..
The free-standing bath in the bedroom :-)
Wonderful service. Nice, clean and charming rooms. Lots of character. Lovely breakfast, very comfortable beds, lovely bath products. I can't wait to go back and plan to try to get there again soon for a longer stay.
Very lovely and elegant hotel. The excellent personnel. Tasty breakfasts. The restaurant is obligatory for visiting. Firm five
The breakfast was amazingly good! The room was really nice and cosy.
EN İYİ FİYAT VE EN İYİ OTEL BAŞKA OTEL BAKMANIZA GEREK YOK
otelin lokasyonu,odaların büyüklüğü ve rahatlığı, tüm otelin dekorasyonu kahvaltısı diğer swiss otellerine göre zayıftı,düzeltilebilir.
staff was really friendly and attentive, receptionist was multiligual that is important, we were offered to leave the car after we have checked out before departing the town nothing
Smiling service all around. Luxurious and tastefully decorated room with great amenities (bathrobes, toiletries etc.). Spa was beautiful: high-quality and relaxing - especially as we were the only guests in there it was really something else compared to crowded competitors. Excellent in-room breakfast crowned our romantic weekend - we wanted to go right back! Pillows are not up to standard. Couldn't get AC to heat like we wanted.
This is a fine modern, small hotel, very well located. The facilities are excellent and the staff outstanding. As it is located in the old city its damned hard to drive to if you are arriving in Tallinn for the first time.
In addition to nice location it is a very quite and relaxing hotel. Very nice comfort and luxury for a romantic stay. The restaurant is very nice and gourmet!! The staff in the hotel is very serviceminded and nice. The spa is very good. Cleaning of the room was not good. The same dust at the table for many days. Used coffee-cup was removed two days after use.
Perfect location & excellent service quality, the spa was very nice Didn't like the wine at the restaurant, although i've tasted it before, and liked it very much – was there something else in the bottle?
Very homely. Lots of nice touches eg bottles of water at night. Good size room and very comfortable. Excellent staff Couldn't get air con at constant temperature
Nice and friendly staff and comfortable room
Excellent location. Beautiful hotel, well done in an interesting and pretty old Tallinn building. Lovely interior decoration. Wonderful restaurant with outstanding breakfast (especially the scrambled eggs!) Slow bar service (lobby bar), but a lovely place to sit and relax while waiting anyway.
Hospitality. Defenently + s None loved everything
The general ambiance - the design, which is a tasteful combination of old and new + serviceminded staff. And clean! Comfortable bed, but uncomfortable pillows
The stuff attitude is welcoming. Fair level of accomodation
Politeness of staff, cleanliness, location near Old town, Whirlpool Whirlpool should have been real whirlpool, not one-seated bathtub with bubbles :)
Very nice and comfortable hotel situated not so far from city center. No comment.
Jacuzzi in our ZEN room, tea/coffee making facilities Very cold floor in bathroom, bad WiFi connection
The hotel is situated in excelent place, you have bus station just front of it, and if you prefer to walk the central is just 10 min walk away The bathrooms where a little poor
Hotel stuff were so kind, room was really nice and clean, and location is in walking distance from old town.
Bathroom could be warmer
The Jacuzi in the room Extensive building work in front of hotel with scaffolding everywhere. Was woken up by builder walking past window. No blackout curtains as well so it was bright in the room very early.
nice room, pleasent place, good price
Closeness to the Old Town.
The friendly and helpful staff. Nothing was too much trouble. My room was clean and comfortable. The breakfast selection was great.
Very good location near Old Town. Rooms are very spacious, breakfast is good.
Good location, friendly professional staff, nice buffet breakfast, clean room
location, friendly staff, very good breakfast. old city wall line starts in front of the hotel, you need just cross the street and independence square. old hotel...not more than 3 star hotel.
Despite being situated by two major streets, our room (on 5th floor facing north) was not disturbed by traffic noise. Currently (until mid-August 2008) major road construction is going on outside the hotel, meaning that access with car/bus is difficult.
It was central I did not like the hotel. It was outdated and when I arrived late at 11.30 from the UK, no restaurant or cafe was open, or room service available. I had to go to a 24 hour convenience store to get a sandwich for something to eat.
helpfulness and competency of staff
the resturant style - but it will be renovated/changed in near future
Excellent reception services: as we came with a 4-months baby, they changed our room from twin (which was booked) to double and added baby bed and helped with all questions. Especial thanks to Erika who speaks excellent Russian and made our stay perfectly convenient. Breakfast was standardly good (as in every Scandic). Good location - close to shopping center viru and very close to the Old Town. Parking 36 krowns (2,4 euro) per hour (wd 7-18, sat 8-15, sun free)... the hotel is rather old, nevertheless it's clean and cosy.
Great location. Nice Russian restaurant. Friendly staff. They upgraded the room and gave us late check out free of charge.
Nice, historic hotel with friendly staff and good breakfast. The bed was really noisy in room 203...It was hardly holding together... I should of course have mentioned this to the hotel, but forgot...
Very central location for touring the Old Town, with large comfortable and well furnished room. The staff were helpful and accommodating.
Excellent service in general.
The nice atmosphere in general, especially the restaurant and lobby. The location. Yes. The very strong smell of smoke (cigarrettes) in the room, which didn´t disappear during the whole stay.
Wonderful location in the very heart of the old city, close to all sights we planned to see. The smell of kitchen coming up from the restaurant which was just under our room. The other thing which very unpleasantly surprised us was additional sum of money (230 EEK) charged from my banking account after we'd left and payed all the bills (We already reached the airport, when I got an sms on my mobile phone). I'm still beating my brains out trying to solve what it might have been for.
Excellent location. Beds not very comfortable.
Location. Rooms are great. Everything nice and new. Very charming renovated historical building. As the hotel is located centrally in the old town, you will hear street voices, laughter from the streets and music until 4am. But not very loud.
Nice,big and clean room, excellent location, saturated breakfast. Very comfortable bathroom. The bed had only double mattress options, there were no single king size options available.
Outstanding staff. Old world atmosphere and dining room decor. Buffet breakfast and Russian restaurant menu excellent. Hotel has no elevator and that should be mentioned on the web site. Although it must be added that the staff were more than willing to assist with our luggage and needs. During this last hot period, the air conditioning did not cope even though an extra fan was provided. The room was not as shown on the web site.
Clean room, views, good meals, spacious (in european means) parking hard to find a route by car through Old Town
Incredible location of the cobbled streets of old town, many restaurants and shops nearby, walking distance to train station and ferry terminal. Our room had an amazing view looking out across the Old Town rooftops and towers. Sheets smelled slightly stale, small cleanliness issue in bathroom.
perfect location and friendly staff not realy four stars
everything was very nice
Exellent location, kind parking, good breakfast, kind personell Narrow beds
The location was awesome. Breakfast was delicious, and the staff were awesome. It was a bit warm (no air conditioning) and even though the location is very convenient to old town, old town has a great night life and it can be kind of loud if you're trying to sleep.
Location Breakfast Staff bed was not firm enough
Nice hotel in old town, with friendly staff, good breakfast and SPA offers
Fantastic location. Friendly staff. Very nice breakfast. Clean. Wifi was reliable. Good value. Small room. Two single beds were pushed together, instead of a queen or king mattress. I know this is common in Europe but not ideal for a couple.
close to old town
The beds were very comfortable!
Very good location (Next to Old Town, Harbour and Railway Station), comfortable room, waterpark and sauna They don't accept euro (This isn't mentioned in the booking.com) . I don't understand how an international hotel don't accept foreign currency. When i wanted to pay in euro, they took 146 euro instead of 130. (but it was still 130 in my receipt!)
the staff was very friendly and welcoming. everything was handled quickly and professionally. as they had rooms available they allowed me to do the check-in already in the morning hours before regular check-in time. breakfast was also good with lots of variety. i know tallinn very well, and i must say the location of this hotel is just excellent.
Excellent location (in the very heart of the Tallinn modern business part/district and just some 300-400 meters from tha old town) with very reasonable breakfest and lunch facilities and very good service.By the way, I prologed the stay to two nights Actually I can not point on anything negative!
Close to Viru shopping center and old town. Bathroom was unpleasant. Toilet seat was broken and after shower floor was full of water.
We especially liked the location, close to services and the old town. The hotel offers private, guarded parking but the staff was a little lax in opening and closing the gate. The non-smoking rooms are on the lower floors and over the street, so they were a little noisy.
Location Rooms - too small for 4* hotel, bathroom - tiny even for 1 person, no bath at all - just a hole in the floor.
No so nice, the air condition was broken and we tried to get cooler room, not posssilble. And for that the hotel offered us two soft drink Some of the ladies in reception was not so nice. they didnt care for customers and they seemed to be very boring and didnt wanted to serve. Young men were polite and tried to help.
room's interior --
Breakfast was quite good, but room very groudy
Pretty nice atmosphere and excellent location of the hotel
Good and clean hotel, good location to explore the old town
Relax centre, comfort, facilities Very good breakfast Room was big enough and decorated very nice
SPA, SPA ... Staff should take care about Tallinn center map to be always in reception.
Calm and quite. Perfect location close to old town No hooks to hang towel intended for further use.
very good location and good design. Value for money. I will book this hotel again next time in Tallin.
Nice, relaxed and very helpful persons at reception desk. Upgrade of room (without asking for it) Some noisy customers in the busy lobby area
the location the view and noise from other rooms.
Good atmosphere. Nice breakfest. Very good location. Spa center was quite small. Sauna was opened only mornings and evenings, it was not mentioned in hotel description.
Beautiful newest hotel with great location, rich breakfast and wonderful room design.
The whole experience was wonderful: great location, nice spa area, good breakfast...all in all an excellent stay.
Spa accomodation perfect Breakfast is very good Help from the staff for special requests Better info for normal guests if there is a special event in the hotel (restaurant closed, security staff everywhere ...)
Pleasant, comfortable, good staff, very quite, good buffet selection, excellent room cleaning services, very good located for city visiting.
Excellent central location
Central location. Clean
the central location the room was without air conditioning and very noising during the night
I was particularly impressed by the courteous staff, both in reception and the dining room.
Location in the old town. Lobby bar was good.
Excellent central location. Friendly and helpful staff. Good breakfast and dinner included in the price. Some late night night noise from bar across the road but not a problem.
The excellent breakfast and good location for pedestrians. Small room, missing lamps, very noisy till 4:00 AM, parking on next street.
very noisy during whole night
The staff are hepful and polite and I liked them. Breakfast, afternoon tea and dinner included in the price was good. Hotel located in old town is brilliant for sightseeing. hotel is clean and comfortable. Although the hotel is situated in a great place for old town it's also got about 5 bars running down one side of the hotel. Be warned that it goes on until about 06:00am Friday to Sunday.The bars play very loud music and the screeching and shouting from the bar patrons is just awful. A shame for the hotel, because it's a great hotel. I could never recommend the hotel because of the noise.
ulaşımı kolay, yatakları temiz Otelde intenet sitelerinden rezervasyonyapanlara farklı fiyat uygulamaları yapılıyor. Örneğin biz 2 gece 100 Euro'ya kalırken diger arkadaşlarımız 3 gece 100 euo'ya kaldı. 1 gecenin promosyon olduğu rezeasyondan sonra söylendi.Bu uygulama çok yanlış.Bir de banyo duşa kabin çok kullanışsız
SPA - excellent Staff - terrible. they couldn't find our reservation. We paid more money then we plan to pay, extra pay - 16 euro per romm without any explanations
design people should not drink in the bath, Pre paid TV for the second time in 8 months didn´t work
Breakfast Small room: the children's bed stood in the room's corridor. Glass wall between a room and a bathroom. A towel didn't change. The door in the bathroom creaked. Fire evacuation was from the hotel: people visiting spa have been expelled on the street in dressing gowns and slippers.
Great location, SPA pools Touvels in my room vasn't very clean
The hotel is very close to the port and is great if you are coming in on Viking or Ekero lines. Oddly it is a little further afield from the Tallink ferry. It is only about a 10 minute walk to the old city. The spa area, while neat seems to primarily be the domain of local and Russian families who stay all day and pretty much hog the best spots.
very modern structure just 5 mins.walk to the old city.very good breakfast. too many children in the spa pools.
breakfast & pools
Good location, brand new, amazing spa and probably the best b'fast buffet around
Great rooms, great breakfast buffet and a huge spa area with everything from finish sauna to turkish hamam.
Spa and swimming pool Personel was not very friendly.
It is near the harbour = easy to reach. The price of meeting room was tooooooooooo high.
We chose this hotel for proximity to the ferry terminals, for an early morning departure. It is a well-designed, maintained, and operated property. The room was larger than expected, and both it and the bathroom were well appointed. The staff was helpful, the breakfast excellent, and the walk to the city center was less than 10 minutes, and to the ferry terminal about 5 minutes. Nice place, good value. We had a front-facing room and it was busy and rather noisy until about 9PM. After that, OK.
Beutiful veiw from the window, polite staff. The worst juices for breakfast I've ever try.
breakfast and nice rooms,and parking thats it is near port,no nice views
Very clean and easy to get from the port and to the old town. Breakfast was also very good. The sauna and fitness centre hadn't been finished yet.
Very new, large clean rooms, good breakfast
Almost everything. Friendly staff, good location (5 minutes walk from the old town), beautiful view to the harbor, rich breakfast, cleanness of the room. It’s a brand-new hotel built less than 1 year ago, so you can still feel slight smell of wood :).
very good location, good food in the restaurant. stayed in superior double room on the 6th floor with a balcony and a view to harbour. Very comfortable room.
Excellent view, good location, comfortable room, excellent breakfast buffet, friendly and helpful staff.
Breakfast is very good, personnel is very friendly
Very friendly and helpful reception/ front desk staff. Excellent and comprehensive full breakfast in the mornings.
Nice hotel, recently built. Everything is new, clean and comfortable. 10 minutes walk to the Old town. Some rooms don't have a nice view.