Hotel staff was great.Loved the pet friendly environment.
Staff is professional and very nice and helpful. Hotel is well kept. Excellent free coffee in the morning. Water in the evening. Parking is not free but reasonable. Beds are very comfortable. Cute pets in the hotel sometimes.
Excellent hotel- would defintely stay there again.
The bed was very comfortable and the robes were a little wild but very nice. Room was clean. Decor was a little over the top in the rooms themselves but the common areas were very nice.
The Conceirge did a fabulous job!
location and a safe area friendly staff , luxury hotel
Stylish, very friendly and helpful staff
The staff was professional and patient. The room was wonderful. Nothing.
the friendly and helpful staff. the bathrobes and bath products. we did not bring our pet but we like that the hotel is pet friendly and would consider staying there with our pet. liked the complimentary glass of wine we couldn't think of anything
Comfort was good and staff was really helpful. the upholstery and wild animals fur decorations of my room! Gosh, how kitsch! ;-)
Very friendly staff Location was not very nice.
Its location was great. Next to a mall and a short walk to a strip mall and next to major attractions and public transportation. I was extremely disappointed in the breakfast that was served and the amenities that either they didnt have or were not mentioned to me by staff. The breakfast for me is why i choose this hotel brand. I have in the past stayed at the hampton inn and found that the breakfast was wonderful. Although it was a buffet style the food was barely warm and was not of the standard i had been acustomed too. the first morning there were no eggs and the second morning there were unusual lookng eggs in which i had to ask what they were. breakfast is the most important start of the day and had id known that the breakfast was not going to be up to parr i would have stayed at the days inn just down the street. i will think twice before making my choice
The room was clean and comfy and the breakfast every morning was pretty good. Also close to a shopping mall. I did not think it necessary that they replaced my soap and towels every day without me asking for it (I did not throw the towels on the floor). I reckon resources can be saved.. Hotel staff was a mix between very friendly and kinda blunt-friendly. If you need to be in the city center, it is a bit out of the way (but well accessible with the T).
The staff was very friendly, i hat a minor problem with my room, but they gave me a new room immediately. I will never get used to eating out of a plastic plate using a plastic knife, but it is probably a typical American habit ...
it is near subway o boston and it is near mit
poor location. small room without closet. overpriced.
Clean Quiet Allowed to park (free) early before check-in Location great for accessing the T I had car trouble, and all I was told from the staff was "Call AAA". There was no request if I needed any assistance or followup. Area around hotel not very nice
the room was clean and confortable. the breakfeast and the free parking was appreciate.
the hotel staff were great..their check in was so fast and you'll really appreciate that after a long trip..also they got a freindley room service staff..it's a nice small hotel with nice views i didn't like their breakfast..not much choices.. and apparentley am not used to help yourself services....
Very clean. - The free breakfast is terrible. - The wifi is very slow. - Rooms are very old-looking. - Way too expensive for what it is.
Nice, good breakfast. Good location for parents of Harvard students to stay. Roads a little confusing
One great thing about Harvard Square is the high energy and bustle, especially when school is in session. What makes The Charles so perfect is that it is a tranquil respite right on the edge of all the happenings.
Location was great with excellent service and nice trait ants around in the plaza
Great location near the center of Harvard Square. Rialto is an excellent restaurant. Regatta Bar is great if you like jazz. Hotel is in need of renovation. New England shabby-chic means it's just a basic hotel in terms of cleanliness and room amenities. Bathrooms are seriously dated and in need of complete redo. Service levels are mediocre. Business center is a joke (1 computer and an attached printer). Prices are very high: you are paying for the location.
The room was very drafty near the windows- lots of cold air coming in
Location was excellent. The room was very nice and comfortable. Excellent farm to table restaurant and bar. Although they had a parking garage, the elevator to the lobby was out of order so you had to take the stairs and the stairs lead to outside the front entrance. Very inconvenient if carrying any bags from the car and also because of sub-zero temps that weekend. Also no in and out access for self parking at $40 per night. If you leave you have to pay again.
Best Hotel in Cambridge/ location is perfect
The Charles Hotel is centrally located in Cambridge, so it's very easy to get around the town. We walked wherever we needed to go and got there quickly and easily. The hotel has several dining options and an actual fitness club, not just a room with some cardio equipment and universal equipment. The wifi works well and the staff were all very helpful. It's pretty expensive to stay here, but we found a good deal on one of the discount hotel sites. I'd return in a heart beat.
Excellent service and superior restaurant. Very friendly staff who facilitated the check in and out as well as the luggage. I was in and out many times with my 7 year old grandson and he was always greeting with a smile. My daughter belongs to your health club and so they are used to going to your hotel. Overall, a well located, efficient and very quiet hotel.
Well decorated rooms. Convenient to Harvard square Officious front desk staff. Being told they couldn't change our departure and charges despite a family emergency because it was our fault we used a third party reservation service. Being told entirely dissimilar rooms were the same. Smelly comforter covered by clean sheets. No coffee maker in room. Ice available only on request from room service.
Everything is within walking distance as I enjoyed a glorious autumn afternoon. I browsed endless rows of books at the Coop, watched rowers glide along the Charles River and ran stairs at Harvard Stadium while the football team engaged in a spirited practice. When I returned to the hotel, the room smelled great. They must have a special scent. I enjoyed the organic soap, shampoo and lotion that came with the room. Henrietta's Table is great for breakfast / brunch, and I highly recommend The Harvest for dinner. A very nice stay.
The Charles is a perfect place to stay in Cambridge. It is well located, well designed with contemporary clean lines but still warm, and the Rialto is a fabulous restaurant in the hotel. We had a corner room which was quite spacious which we really appreciated as we were staying multiple nights.
The hotel smelled heavily of cigarette smoke despite being a nonsmoking hotel. The mattresses were old and broken down. There was trash littering the hallway that was never picked up during our stay. The hotel shuttle took nearly an hour to pick us up at the airport and when we left, we had to wait for quite awhile to take the shuttle back because they would only make trips at the top of the hour. The shuttle wasn't in use or anything, we just had to wait for their arbitrary timing, which we weren't informed of in advance. Really, the strong cigarette stench was the worst part -- our pajamas smelled of it the next day and had to be laundered.
Good location that we choose to get to airport easily. Our room was clean and spacious. Excellent value. The vanity area in our room was small and difficult for 2 to use. that may have been particular to our room.
Staff was friendly, lots of choices for breakfast, comfy beds, and clean rooms! Location wasn't to bad, but I did end up taking a taxi to Boston. Better if you know your way around the public transport or can drive, not too bad if you don't mind cab fare!
Easy check-in and check-out. This is in good proximity to most of the downtown Boston sites. The hotel offers a shuttle to the train station as well. It was what I expected for the location, it wasn't the most up to date or clean hotel.
Otel odaları nehir manzaralı. Hemen otelin karşısından Boston şehir turu geçiyor. Otel ücretsiz merekeze servis kaldırıyor. Otelin ücretsiz bisikletleriyle göl etrafında gezilebiliyor. Boston'da arabamızı çıkartma ihtiyacı olmadı.
sehirde önemli merkezlere yakın olması: alışveriş merkezi, metro istasyonu
Convenient location. Clean room. Very helpful and pleasant staff. It's shocking that for the price you pay for a room at a Marriott that Wi-Fi or wired Internet connectivity is not free. Really? Bathroom vanity was very small, too small for two people to be getting ready at the same time. The under-mounted bathroom sink wasn't installed under the granite, vanity top correctly...surprisingly low build quality or QA, again, for the price of a room at a Marriott.
Close proximity to T stop is ideal. Bed was lumpy, hot water in sink was dangerously scalding.
on the T very basic room for the price
Nice view, good shower, renovated lobby Room was old and unremarkable
The location. They offered none of the amenities that typically are offered free at any other hotel I have stayed in. Very low value for the top money they ask for. I won't be staying there again on my next trip to Cambridge.
Location to the T- able to access the whole city from the hotel Room was small for price
I was very pleasantly surprised at the overall professionalism and courtesy of the staff. The location cannot be beat if you're visiting MIT.
Size of the suite; view of the Charles River; gym facility; proximity to Cambridge and to downtown Boston by car (but not by transit). It is not at all close to a T station.
The hotel was very nice, staffordable were friendly and hedlpful, roooroom was great. The iron in the room was pretty low quality and couMD donwith an upgrade. Also, it was much further from downtown Boston and publicensed transport than I thought It would be.
Print check in service. Love the room, comfortable.
The rooms were spacious, view was great, beds were very comfortable. Unbelievably expensive rate for the property. They charged me more than the maximum stated on the door in the room!! And then I had a $35 parking fee on top! (You're captive due to the location, which can be tricky to access off Soldiers Field Rd if you're driving.) could not get the TV to work, or the in room phone! For the price everything should be perfect!
Nothing Over price for the room, no continental breakfast, area location was too busy ... Too expense hotel doesn't offer continatal breakfast for that price
35 dollars for parking for one night. Hotel workers protesting at 7am woke us up. Staff unlocked our door and came in while we were still in bed.
Location, comfort and price Was not told view from rooftop was only at night. Thought parking fee was high
Liked the staff, very accommodating and professional. The layout of the rooms really feels comfortable, less like a hotel. The location works for me because it's close to my daughter. Love the cookies. Furniture in living room portion of room could use a good cleaning or update. It's a bit noisy, so if you like it very quiet, probably wouldn't work for you. Restaraunt menu selection is minimal also for the room service.
Extremely helpful and friendly staff. 24 hour parking access.
The suite was a genuine suite, with a bedroom and a full sitting room. It was very quiet and therefore restful. The location could be a problem for someone unfamiliar with the area. It's pretty isolated--with the Mass Turnpike on one side and Storrow Drive on the other, and it's on the "wrong" side of the Charles River from Cambridge. You might say it's in the middle of nowhere, and you can't walk to anything close. In fact, it's only a 10 minute walk from Central Square and a 10-15 minute walk from Harvard Square. Knowing the area, I had no problem with it, and with excellent weather, the walks were quite pleasant. But someone unfamiliar with the area might want another hotel. Taxis were readily available, by the way.
The hotel was outstanding. The staff were the most helpful and professional that we experienced on this trip. It was perfectly located between Cambridge and Boston.
The hotel was always a good temperature Lack of information in room about facilities and choices
Great rooms, great service. Not very family friendly.
There are so many choices of hotels in Boston, but this hotel is unique and definitely luxury. They give 5 star service and the rooms are very comfortable and clean. We met up with old friends in Boston and we all stayed the the Liberty, we had an amazing time! Also it was great to be able to come back to the hotel after dinner and the bar scene at the hotel was great. The breakfast at the hotel was overpriced for the portions and service was very slow.
Structure Pretty much everything
The brick work was super cool and the location is top notch. Walking Charles street and public garden was amazing If you stay in the jail rooms the lobby can get a little roudy, but bar closes at 2am so it's quiet after that
andre and young man from new jersey was the best person who hever attended me at a hotel . Top notch. the business center and gym need an upgrade
The staff was amazing. Great customer service and very knowledgable of Boston. We had lunch at the restaurant "clink". Both the food and service was fantastic. My only complaint was our room. The bed felt a little cheap and was squeaky. The air conditioner seem to have some trouble keeping the room cool. They had robes in the room and although they were clean, they looked worn and were frayed around the collar and sleeves.
Customer Service was amazing - staff was efficient, friendly and helpful. Over all feeling of this place is customer-centric without being stuffy or gratuitous -Would love to go back again! It was a little hard to get to off the highway - but not much they can do about that ;)
The staff was very friendly and courteous. Location was excellent for my needs Price was way too much for the room and amenities. Very poor value for the money. Does not compare to the Four Seasons or the Ritz in comfort price or amenities. Room was not very comfortable and to charge $19.95 for high speed internet per day is outrageous.For the price it should be complimentary. Would not stay there again.
Bar at night was so packed you couldn't get a drink.
We've stayed at the Liberty several times. We love it. Great location, great restaurants, and the lobby is amazing.
The hotel is very unique for sure. How often do you get to stay in a prison in luxury? The staff is very friendly, and the glass of sparkling wine at check in was lovely. The quiet lobby turns into a very lively nightclub in the evening. Our view was a tiny slice of the Charles river and the Royal Sonesta Hotel. The price for everything from drinks to breakfast is obscene. My husband and I had breakfast in Clink Sunday morning, I had Bacon and eggs, with 6 pieces of red potatoe,and two cold pieces of toast. My husband had the same except he had sausages that were undercooked, and we each had coffee. The total came to $59.92 without tip. We didn't get menus, just ordered, so we were stunned. Buyer beware!!
Very friendly staffs. Free Wifi only for 2 devices per room & it's not the high speed for playing games. Upgrade is $20 extra.
The staff was extremely helpful.
Good setup in general. Nice to have the pull out sofa separated from the main bed. We were on a college visit trip with our daughter and this worked out well. The room included a full size refrigerator as compared to many hotel "mini" versions. Bed was comfortable. Internet worked well in our room and TV had many stations to choose from (good size screen in both rooms). Having the kitchenette was great - had dishwasher, microwave, fridge, etc. I question that the queen bed was a standard queen (seemed smaller than our queen bed at home). Room description stated there was a DVD player in the room - there wasn't (didn't matter since we brought a portable). We had trouble with the room heater - did not work well when room thermostat was set to "auto" but did when set to "on." Room was very pricey but not really surprising considering the area (Cambridge MA) - most every hotel in the area was expensive.
The included breakfast and light dinner was very good. Room was very clean, modern and nicely decorated. All rooms have only one bed. Any additional sleepers use a roll away or pull out couch, which was not very comfortable.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
location value for money
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
Great location with warm and welcoming staff. Hold level was excellent.
The hotel did not live up to it's description. It was shabby not boutique-like. Just an old hotel with choice of soap. The location, while convenient, was your basic strip mall surrounded by more strip malls. The parking fee was to park your own car in an open parking lot. They did not tell you that parking spaces next door were free. All in all, pretty annoying
$12 parking fee. Outrageous for the location! The desk clerk did waive ours when I complained that we would be there for only 10 hours. The room price was rather high for the value.
Location The rooms are old, they smell like stale cigarettes, and the gym is poorly equipped. Only one treadmill.
The close proximity to the train station and Harvard Square, not to mention the cinemas and other shopping conveniences.
Size of bed and location old building, tattie in need of a lot of repairs (some most be essential!!)
Free shuttle bus to Harvard Square
This hotel is undergoing renovation. It needs it. The ac unit in our room was clearly old and beat up. There were holes in the halls where new cables are being or will be run. There were screw holes in the bathroom and an outline around them on the wallpaper of something that used to be mounted there, but isn't anymore. The water in the bathtub drained too slowly, it filled while we took a showe
Very friendly staff! Great pool and whirlpool area! Beautiful room. One of the best fitness rooms I have seen in any hotel I have stayed at!
Staff were fantastic Construction going on in the lobby Lamps were ragged and stain on the sofa
All of the staff were so incredibly friendly and helpful. In particular, Daniel at the front desk and Paul at Sidney's. They went out of their way to give us insight and recommendations regarding the area and just went above and beyond in general. The king bed was very comfortable and the 3rd floor roof garden was beautiful! We had a view from our room and were so pleasantly surprised. We spent quite a bit of time in it and feel that it's a great selling point for the hotel. The hotel is very beautiful with spectacular modern lighting and art. We spent some time at Sidney's both eating and at the bar and found the food and drinks to be very tasty and reasonably priced. The breakfast buffet was delicious and had many options. The room could use some deep cleaning. The headboard, chaise, and pendant lamp had very noticeable stains on them. The air conditioner was very noisy when it kicked off or on, loud enough to wake us up during the night.
Room's are well furnished and clean Bed was above average comfort Lobby is ugly, even without construction Nothing stands out about the hotel.
Expensive and smell of Chinese or thai or some sort of food as soon as you enter the hotel
The staff were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was good. Overall our stay was amazing. We have stayed before and came back because the motel is spotless the beds are clean and cloud like. We will be back again.
Excellent location. Right next to MIT and Novartis. 1) The temperature in the breakfast room was a bit COLD. It is a large room and one entire side is windows. I visited in mid-November. I wonder what it is like when winter sets in. 2) The water pressure in my shower was on the low side. 3) The fan in the climate control is noisy.
Nothing They overbooked me and told me the day of.
Very beautiful and comfy rooms. nothing
itsclean and staffs are nice and friendly there was a baby and his parents livimg in the next room.the toddler was crying whole night so i could not rrst or sleep after a lomg flight there should be a separate floor for families with kids.
Staff was nice. Location is terrific for quick access to Cambridge/MIT Beds only so-so and pillows not great. Bathroom fixtures and amenities are also just okay. Walls are thin. Used to think of Meridien as an upscale brand, but this is just an average hotel.
Clean, well kept, staff friendly and very helpful. Price for basic room little high, but gave excellent discount for emergency extension for two days.
Extremely nice facilities. Sharp hotel. Fantastic location / proximity to attractions
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
Room Services, good people
Excellent service, lovely room Bath room too small
The level of service was excellant. The location was great. The room and view was excellant as well
Great location, comfortable,clean
great room, location drinks in bar were very expensive
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
Friendly, considerate service, hotel cars to take you around Boston and good food from room service, also dog friendly. They charged us more than our original quote
The studio room was ok and nicely furnished It was incredibly noisy, street traffic, garbage trucks, whining and motors running kept you awake from 2.30-5.30am every morning. I am afraid teh hotel was unworkable as a business hotel, and only possible as a holiday hotel if you are a heavy sleeper or a hard drinker so that you could surivive teh noise. I'll never stay again nor would I recommend it. Sorry. Having booked 2 rooms and paid so much a night I was utterly disappointed. Complaining next morning to the front desk about the noise, the receptionist was talking to me and then said "hold on" picked up the phone and started arranging some other booking with the caller. Don't Americans do basic manners anymore? Please note this is not a complaint, it was rude, noisy and expensive.
The staff is so engaging and professional but not stuffy or uptight. The food at Moo (hotel restaurant) is unbeatable. You just can't beat the hotel vibe if you like personal service. I prefer more light than dark walls.
We liked the shower, the roof deck, but most of all we liked the design of the hotel/room.
The staff was quite helpful and courteous, the room perfect and the food at the restaurant remarkable. The view from the rooftop is also outstanding.
Fifteen Beacon was beautiful, staff was so helpful and servicing that we felt truly carefree on our vacation to Boston. The rooms were excellently appointed, fashionably contemporary and spacious. We loved the fireplace, the four post bed and the privacy, it was the perfect intimate setting amid the busy Boston city life.
I was thouroughly impressed with the service from the moment Valet opened our car doors till the moment Valet closed our doors at time of departure. I frequent 5 star hotels and must say this hotel, concierge and quality of service was unsurpassable. Perfect boutique hotel experience!
The location is perfect for a downtown stay and, while small, the rooms are nicely designed. Poor air conditioning. No bath in the room.
Good shuttle sevice, spotless room, attentive staff Had no problems.
We stayed for 4 nights. The hotel was a good surprise. I was expecting regular accomodations and service but the room and bathroom - not to mention the staff - was way better than just regular. Considering the prices in Boston hotels, even if you have to drive or take the train downtown everyday to enjoy your turism, it is worth staying at this Confort Inn. I have only good things to say. :-)
Very quiet, friendly staff, delicious breakfast.
The hotel appeared clean and the room was quiet. The breakfast offered was fine and the complimentary shuttle to the airport worked out very well. We drove to Boston's north end for a wonderful Italian dinner and getting back and forth was simple and straight forward. We found that the room telephone did not work when we attempted to contact the front desk to retreive our car from the valet parking. Also, the television stopped delivering all the channels...it intially worked with all channels but then a number of them "disappeared" which was disappointing. It would be better, also, if Pay per View was available as we would have enjoyed staying in and watching a good movie before an early morning flight.
Beds were good, lounge downstairs was nice, good breakfast, nice outdoor sitting area with gas fire ledge. Having to tip toe around the entry, lobby, and elevator area while a rather large crew of guys used somewhat loud equipment to clean & scrub floors. Had to be careful getting around because floors were wet from entry all way to elevators.
Very convenient shuttle Adjacent restaurant is poor
The place was well kept and my accommodations were good, especially for a very reasonable price. I was disturbed by a loud conversation in the next room for a while and an air mattress endeavor at about 3am across the hall. The walls may be a bit thin there. Those were the only issues however.
Close to airport and free shuttle to the airport. Maybe free shuttle from the airport would be great too.
The Hotel staff was very friendly and very supportive. I had to fax a confirmation letter to the Bank, so the manager Maxim Davidov did everything to fax a letter on time and was willing and eager to help. I also liked that we did not have to ask twice for anything that we requested. I liked everything regarding the hotel. My only concern was location. I had an exam in Boston and it takes about 7-8 stops by metro to get to the city of Boston. But then again, the price was very convenient, especially when you are on a budget. Also very close to the Logan International airport.
Great hotel for visiting Boston. Breakfast was great. Staff was very attentive. Pizza Boy (nearby) has excellent pizza and you can walk to it.
breakfast was pretty good and sumptuous Transport to the Airport was restrictive and it took too much time!!
It had a shuttle to and from airport. The driver was very pleasant and helpful. It is a short distance from the airport Nothing really
The Kendall Hotel offers confortable, silent and clean rooms very close to the Kendall Subway Station.
It is quiet, especially on weekend stays. We feel we did not really get the "Delux" King Room, but just a regular "King" size bedroom. So we are not really sure if we got what we had booked and paid for.
Fantastic rooms - incredibly comfortable, large and provided everything we needed. Great location - right near the subway and 10 minutes maximum from either Harvard Square or the centre of the city. Very generous buffet breakfast and above all, a wonderfully courteous and friendly staff. This is a comfortable and extremely well run hotel. We will definitely be returning! Our only criticism (and it is small) is that the restaurant in the hotel was a little expensive and had a rather restricted menu. However, given the huge range of other places to eat and drink in the vicinity this was not a problem.
Comfortable boutique hotel in a great location right next to the MIT Red Line Stop. Excellent breakfast. Nice 7th floor lounge. Great value! No.
clean smelling, nice decor pillows, lighting
Clean, comfortable room at a reasonable rate that included breakfast. Hotel is conveniently located near subway stop, and is across the street from Legal Sea Foods, one of the great seafood restaurants to be found anywhere.
Friendly staff, great location, Wi-Fi hotspot in every room.
responsive staff, comfortable and quiet room. Although close to a "t" stop, the immediate area is bleak.
Great location. Spacious room.
We went for the 4th of July holiday and felt so comfortable in the small and warmly decorated hotel. Being such a crowded weekend, we never felt overwhelmed due to the hotel being near MIT and no school in session over the summer.
The hotel, a former firehouse, has a beautiful feel. The very opposite of a cookie cutter chain hotel. The staff were very friendly, and the room was large and comfortable. The location, in the center of Kendall Square, is difficult to park in. The hotel does have a small underground lot (which is great) but the fit is right. Despite a warning from front desk staff, we still managed to nick the front bumper...
Design of the hotel. It is very cosy to stay in. Very slow elevator. Absence of a teapot.
Size of Room---Service was great The noise from the street. Instead of bar soap I like bath gel. The trip to TD Garden was listed as 1 mile--That is not walking--maybe b the T
The staff was cordial and helpful.
The front desk staff was friendly and helpful in helping us select a place for dinner. Room was worn out. Bathroom was dirty.
The first room we were assigned to had beer cans in rubbish and appeared someone had laid on the bed and watch TV after the bed was made up. We told the front desk and we were immediately moved to a clean room and offered several apologies for any inconvenience. I appreciated the help very, very much. not a thing.
The rooms were clean and fairly comfortable- breakfast was pretty decent Very basic accommodations - staff was sometimes nice sometimes seemed to be indifferent- when we left we asked if she could call a cab and she did however the cab she called was unmarked he didn't help with bags and there was no meter and he charged us far more than it cost on the cab ride we got in our own. I only mention this because it seemed like this was someone she called all the time and I wouldn't recommend using them anymore. Seemed odd
room was very comfortable location
GREAT location. Nice room with a good layout. Comfortable bed. Extra pillows. There were flying gnats in the dining area and the bar area. Really unpleasant.
Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note. Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.
Special thanks to Maria at the restaurant, and Roe, the omelette chef for outstanding service. Nothing.
Hotel is clean and comfortable, Free wifi. High parking costs
The staff are very nice and accomodating. Rooms are comfortable and include wifi. The restaurant is just ok
Easy about 1 mile walk to back bay. Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!
The online description advised on-site parking, it sure was, at $38 a day, I could have stayed at the Marriott down the road with free parking $38 a day parking, turned my $150 room into a $200 a night room after taxes, very deceiving
Parking shoub be free.... One reazon i change to anotyer hotel.... But the night i stay was perfect.. Larry G
loved my room and the location!
It was comfortable. The staff was awesome. It was run down and the parking was over priced considering there was a lot of empty parking spots and outside the city.
The room was cleaned and well maintained. I found the shower to be really tiny, not enough room but I can ignore that There was no coffee in the room
Good level of service and venue Pool is too far from rooms