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Lobby Late night noise - and wake up call did not come as requested.
The staff was really kind none
Good price, value for money. A/c was a blessing after walking around in heat all day. Location was good, close to busses and tours, shopping/eating. Tv didn't work well.
Hotel was located in tourist area. Nice resturants nearby. Hotel breakfast was good and inexpensive. A bit noisey in the mornings (believe some renovation work was underway). Air conditioning inside room was weak.
the most thing i liked about the hotel is its location which is close to the cafes and the shoping area the size of the room,it is very small.the AC was not cooling
Location is really very good. I don´t know how other people and their experiences, but this is NOT 4star rated hotel...
The location was okay and the view from the rooftop was nice. The hotel is not clean at all and you have to pay for every service, in the offer I booked the wifi was for free but when we arrived there we had to pay for the wifi. Also we ordered a plate and a fork for the room and we had to pay 2 euros for that! It was really not a nice experience at all.
Nothing about the Hotel. Maybe the location Dirty room. Smell of smoke from cigaretts all the time. Aircon not working. The room looked nothing like the pictures. Smelly beds. I stayed in a lot of hotels around the world. And this for sure cant be a 4 star hotel maybe 2star. I booked a 4 star hotel with booking.com two weeks ago in Valencia that was exellent.
Central location and friendly staff. The rooms are in need of redecoration. On the second day the lift did not work.
poor air-con, this has been an issue for the past three years!
Well located and excellent value for off season rate Could do with a refurb - listed as 4 star in reality 3 star
Nice Location. Friendly staff and good breakfast facilities. The swimming pool was too small and crowded for the number of people staying in the hotel.
Gtreat stay in Malta Hotel great for the beach Room noisey from Traffic noise
All the staff were very helpful and friendly, expect the reception staff; they were OK. Breakfast took a long time, the system needs improving.
I liked everything.
the room and the pool the food and the chaos in the restaurant
Excellent food. Friendly staff. Great Pool facility. Close to the beach Mattress cover on the beds. Noisy airconditioner. Lack of tea & coffe facilities included in the room.
I thought Hotel Riu Seabank in Malta was in a great location; having the beach right out in front of the hotel was perfect. The pool area was lovely, and it was very easy to get food and drinks at the pool bar. All the staff were very friendly, especially the Animation Team who do a really good job with arranging activities throughout the day. The breakfast was incredible; so much variety of food and all very fresh. The breakfast was much better than I could have every expected. The hotel rooms are quite basic but nice and clean. In summary, a very good value for money hotel which I would give 10 out of 10 and would definitely go back to.
Close to the beach. Many busconnections. Beautiful sea view. The aircondition did not cool the room enough. The double bed was too soft.
i liked the swimming pool and the good food
The location is very good if you book a seaview room you will enjoy it better. Also the spa is nice and staff is very qualified. The massage is recommended. It is a hotel for mass tourism. Too many people in the hotel. Crowded swimming pool and restaurants. Swimming pool is too small for the capacity of the hotel. The hotel facilities (mainly the rooms) are old and not well mantained. Small tv in the room. Central air conditioning that could not be controlled from the room. The hotel charge 5% tax for withdrawing money. Taxi services expensive. Quality of food for breakfast is low. It is not definitely a four-star hotel and it is overpriced for what it offers.
Good location! Cleaning of rooms was not perfect, obtaining beach towles was difficult, weak coffee and watery fruit juices at breakfast
Beautifully finished room - amazing views - superb breakfast - great hospitality
Everything one can possibly imagine, staff, room, cleanliness, resort, pool area. Fabulous treat. We were billed for mini bar when we did not take. apparently they were missing to start with, but because we did not open the fridge we were not aware of this. But it wasnt a problem because they were just deducted from our bill.
one can totally relax and instantly feel on holiday. Breakfast and Spa are excellent. We got married at the hotel and the reception was fantastic - service was excellent throughout and food was superb. Please note that the room I booked was for one of the guests and I stayed in a suite for a longer period. Kids room is smally and floor looks shabby. The carpets in our suite were not cleaned once during our stay and this was quite disappointing considering it's a five star hotel. Our bathroom was cleaned while we were in and this seems quite unprofessional to me. I think there is room for improvement where housekeeping is concerned. Also staff entered our room twice (5 mins apart) when we were in.
the view lack of flexibility by staff, not enough common facilities (such as gym - too small)
We enjoyed the pool and beach facilities plus the evening entertainment were excellent. The bar staff were efficint and friendly and World Cup coverage again excellent. We ate at Flavours on the first evening and very dissapointed, the food was nowhere near the standard we expected, meat was dried up, consequently we did not eat at the hotel again. The poolside bar service not good, friendly kids but they were not looking for opportunities to serve. Reception on check out, the girl (a trainee) was fairly efficient but no eye contact.
Perfect! The hotel is situated in the more quiet, remote spot of Malta. Nice sandy beach, good food, friendly people.... The average age is a bit higher then normal...
First three days in one b/room apart.was very good & without fault. The second part of our stay was in studio apart.Not quite as good.Found a few niggles when we transfered.Main fault being access to the wardrobe facilities & not enough space for two persons clothing.Shower tended to flood the floor.On several occasions items were omitted when the cleaning staff had been.These were soon replaced on request.The airconditioning came on by itself on several occasions through the night,waking us up.
Location of the Hotel Yes, Kids were not allowed in the indoor pool after 12 and because of that we will never go again to this hotel especially if it's winter. Kids will get bored in their room and most of them they love swimming. So it's not a suitable hotel for us with 3 kids. It's a pity. Besides the room was much smaller than the one we had last time we visited. We were 4 people in a small room.
The Serene Room with Bedroom and a separate living room and the spectacular sea views. Fantastic lagoon pool. Dreadful car park. Not enough car parking space for a large hotel as this one.
Once we had a new room, the stay was very comfortable. At checkin, they asked for full payment for the stay, and then placed us in an unacceptable room. If I had seen the room before paying, I would not have stayed at the hotel. However, once a better room was available, the stay was fine.
lovely room, very clean pool too small, and not very clean at times
Clean confortable hotel, great food and good views
Very friendly and helpful staff. Pool a bonus with beautiful views to the sea. Room a very ample size. The gym did not have a cross trainer or treadmill. Balcony small but adequate.
The pool on the roof Loads of problems with the air conditionning. It was either roasting in the room or freezing. There was no way to regulate it. We stayed there early september and it was very hot outside so it would have been nice to have a normal temperature in the house. The hotel is a four stars but in my opinion it was more like an average three stars.
Goog hotel and good food both breakfast and dinner
The big size of the room suprised us. The staff at the reception desk was not very friendly.
The best of the hotel is the food. Great maltese food. When we book the room, the view is to the wall, to see the sky is like a hole. In 4 star hotel i don´t think that it can happen´s. We book a room by booking, is everything ok, but when we arrive they want to charge to change room with view, but in price list only exist, non balcony, twin room (our room) and double room (studio). Don´t exist any view to charge hotel in price list, they can´t charge a thing that doens´t exist. We have a balcony, but it´s 2 meters to the wall of the other room.
Roof top pool was excellent to spend a lazy day. Great selection at Breakfast. Close to Bus stop for easy travel. Helpful reception staff. Not many rooms have views. I had a room with balcony overlooking the main street. Quite noisy but at least could see activity. Heard several people complain about the internal rooms, only view there was into small walled courtyard.
The room was of very high standard. I strongly recommend rooms on the back-side of the hotel since they were much more quiet. The rooms were clean and the hotel very nice. Also, the staff were very helpful!
Very nice, modern hotel, our room was beautiful, spacious and very clean. Breakfast was amazing : wide selection of food. The staff was very friendly. For people looking for intimity, the bathroom is very modern but the door can't be completely closed... 45 minutes by bus from Valetta.
Relatively inexpensive cost for room, location is close to public bus stops and restaurants / cafes (the restaurant Al Ponte attached to hotel was excellent), and I had a great experience at the bar (very friendly bartender) and spa (great massage!) I had ants all over my floor and throughout the entire bathroom upon check-in, the room smelled like sewage, the air quality was stale and the room was humid, the towels were very thin and worn, and although the complimentary breakfast had many options and the food was okay, the quality of the juice and coffee was very poor.
the chance for a good price to get a very comfortable room with a nice view of the bay through the window and SPA included. Also there is a chance to eat in one of few different quality/price level restaurants in the complex. The internet is not for free. Even the service to buy internet access for 24 hours I couldn't buy at the reception, because they were out of it. Also, it is quiet distant from Valletta or Paceville so if you plan to spend a night partying you should plan your trip back to hotel by taxi, which is costly.
I have stayed at the Maritim Antonine before and have found it easy to find, very relaxing, very helpful & friendly staff all around the hotel. The Spa treatments are wonderful, good value for money and free use of the sauna & steam rooms is great. There is a wonderful relaxation room too where you can just sit and relax. N/A
The location was excellent and the price was very affordable! I wasn't disappointed with the choice of my booking! The beds were two single beds. I expected a double bed. Also, the breakfast starts at 7.30am - for me it was too late since I had to check out at 7am.
The Hotel food is very good, the rooms are clean. TV wasnt working properly..
Loved the hotel, great value for money! Lovely SPA with a nice pool (although there were kids&babies after 12pm which according to their own rules shouldnt have been there - allowed only in the morning because its a SPA where people should be able to relax - they should act on it) & the breakfast was quite elaborate as well. Nothing but a good experience this was.
Good views if you get a sea view room A bit dated for a four star hotel..but still good value, if the improvements are made if would be great value...
Breakfast was great, a great variety of food. The restaurant besides the hotel (run by the hotel) is great, good italian food and good price. The staff at the reception desk should try to be nicer, at least, one smile.
Very big room, excellent food would definately go again
We arrived late from the airport and found it easily in the dark without a map, simply following the signs from the airport to the area the hotel was in. The breakfast room was lovely with outdoor seating in the garden. 3 swimming pools to choose from although as it was winter we didn't use them. Lovely area, still close to St Julians and Sliema by car due to the fact that Malta is such a small island. Excellent off-peak rates. The car parking set up is terrible. We had a medium sized car and had to wind our way slowly down the circular tunnel, stopping to reverse and line up several times in order not to hit the wall. After the first night we decided to use street parking instead which we found very easy as it was off-peak season.
Room and location Quality of food, especially breakfast.
Just the view basically. I think is it most certainly not in any way a Four Star Hotel and should immediately be downgraded - perhaps when it originally opened it may have been - I booked it on the premise that it was currently 4 Star and not at all impressed. It is verging on being run down, the carpets throughtout should be lifted - it needs to be modernised throughout and it is generally not the cleanest. The staff are not too friendly and the few days I spent there at breakfast each morning had to ask for bowls for cereal, cups for tea/coffee (which both are horrible from a machine - not 4 Star level I would think) the juice machine had run out and was only dispensing water....
From one side location of hotel is very good. Ferry station to Gozo and Comino not far from hotel. Max. two minutes walk. From other side it is so far from places of sightseeng (Valetta, Mosta and ect.). Hotel beach nice place for snorkeling. Water in swimming pools is chlorinated too much. No free WiFi in the rooms and lobby. Monotonous breakfasts from day to day. Refrigerator in the room is chargeable. No corkscrew and tea spoons in the room. Hotel in general is equal 3stars hotel. (Not 4stars .)
For us, the hotel was situated in a nice quiet spot near the northern part of the island. The hotel rates for use of their computers for internet access or wifi is very expensive.
Television free Daily rate to have television channel free is absolutly not commun .
visited Gozo, swam, listen to entertainment. reception disorganised
The view from the room The evening buffet was pretty poor
The reception workers were quite nice, as were the taxi drivers they called ahead for us. We enjoyed the location next to Gozo and the busses stopped right outside the door (convenient). It was a little cold outside, so we wanted to use the hot tub, but it was bubbling cold water - not at all relaxing. The drinks at the bar by the pool were weak, and the food at the cafe serving lunch was not that great but then again, who goes to a place and only eats at the hotel? We were really hungry and didn't feel like waiting the hour bus ride to Valletta.
I read some not so good reviews about the food and only booked bed and breakfast but the evening meal was extremely good and I thought I must mention this fact as other reviews put me off but we paid for the evening meal 6 nights out of 7 and thoroughly enjoyed it. It was a lovely hotel, a bit out of the way but the bus service is extremely good. We had a car but you are never far away from anywhere on this small island.
Nice location, and quiet hotel/resort, no other dutch guests in that week a not working refrigerator, bad WIFI connection in room
The Room furnishings, the Gym and the Internal Pool The WiFi was unavailable from the room. The Sofa bed was broken and the room doors had no keys (except 1)
The indoor pool and the room was big enough for 2 adults and 3 children. The room was never cleaned, no towels change, and you have to give deposit for pool towels. the bathroom needed to be cleaned more.
apartment cleaned every day with clean towels. staff very helpful & friendly, great location, fantastic view of bay & church. lots of steps to main street, but great when we discovered the lift from street which stopped outside our apt (no 11) buses very cheap and regular. food very expensive in the restaurant for the bbq night.
Nice pools & indoor pool. Breakfast buffet was nice, and rooms were good. Room light switches on with hall light, so neighbours could switch a light inside our room on and off ... very annoying.
Location could be better. Breakfast was not too good not much choice.
The aprtment had all the facilities we needed and the restaurant meant we did not have to cook. The breakfeast was good, nearly proper cooked english with proper baked beans plus a range of continental meats, cereals and waffles. The the evening meal buffet style so it was bit dry but okay if you've had a hard day. WIFI access in the communal areas was a bonous. The Hotel is split by a flight of stair so its in two blocks with an access walk way under them. This means getting around the hotel can be a bit of a maze. We had to use 3 lifts just to get to breakfeast! The gym lacked any CV equipment. No treadmill and the exercise bike was broken.
Well appointed apartment Fire escape stairs close to our room was sealed off for the last few days
Nice, clean rooms. Good location in Mellieha, very serviceminded staff. Indoor swimmingpool @ jacuzzi could be heated (freezing cold water). We also missed a changing room for the same facilities. There were also a lot of construction work going on beside the hotel - very noisy for some hotel guests. Could be an idea to inform about this when booking the hotel
I liked the facilities in the room as these were mostly to a high standard, except the soap/showern gel was extremely poor quality. I did appreciate that people can pay for the day to use the hotel's facilitaties such as pool and sunbeds. It meant that on certain days, the pool was packed with non-guests. Guests were left without sunbeds and were advised to go to Solana, where the pool is smaller and sunbeds were still on demand.
The apartment was huge and included every kitchen utensil needed! Staff were very friendly (even the relaxed/lazy bartender) and despite the location being relatively quiet (Mellieha isn't very active out-of-season), there were still some nice bars and restaurants in the area. Surprised that we had to settle the balance (7 nights) when we first checked in; cocktails were very bland.
The Staff were all very helpful, The location was great, Would definatley go back. Food great. No complaints at all.
rooms cleaned more than once during week
It is good value for money to stay at Luna. They have an good pool area on the top of the hotel with a fantastic view!! There is some noice in the evening until 12 from the bar.
Good location near the beach, restaurants etc. Nightly entertainments were good fun. We were there on the last week of the 2010 season and not all facilities were available.
We asked for a double room and they gave us a twin bed room. Beds and pillows were really uncomfortable. On our arrival the room was clean but during our 8-days staying they cleaned twice, so we had to use the same towels and sheets.
The hotel is near the beach (5 minutes walk). wery ugly room. Grey and faceless :((( We took the room with sea view, but our windows wass overlooking on the road and wasteland. Also there wasn't TV in our room (60euro per day)!!!!!!!!!!!! Сonclusion: terrible hotel.
Very Good Accomodation at a reasonable price The Price for a late check-out is the same as for an overnight stay (Doesn't make sense at all!)
Proximity to the Beach, cleanliness of room and entire hotel. Proximity to services, bars, restaurants, bus stop etc If your room is at the back of the hotel, unless you are on the 3rd floor or higher you are looking straight accross(15-20ft) at the nieghbouring apartment block
the excellent facilities, on the Complex, Staff were all very helpful and friendly, close proximity to the beaches, and excellent swimming pools within the Complex. Variety of Food, served to late in the evening, and a mini-market for self catering.
Very nice sea view
Beautifully situated (fantastic view);very helpful personel; short walk to the main street i Mellieha, were shops and restaurants are situated) Breakfast rather dull. We were disturbed in three or four weekday mornings (7-8 am) by repairwork being done in the hotel.
we were unble to get 2 sperate bedrooms,as everywhere on the island at our budget .I had asked if any where to come available as we where booked in to a single and triple with sea view rooms.When we arrived we where shown to a private apartment at the side of the hotel which was saperate but had all the service and ammenities of the hotel.Very pleased with it.
I merely used the hotel as a place to sleep between sight seeing and nights out, however the staff were very friendly and helpful.
the staff kindness & the breakfast the 4% surcharge on credit card payment; beds, fornitures and curtains need to be changed, the bathroom have not a proper door and its window is nail down too.
The view is excellent, staff was helpful and the pool area although small it was attractive. The hotel is small and beautiful but working as an executive housekeeper I could notice lot of things that can be done better. The hotel gives you an impression of an I don't care attitude and its a pity as you have a nice product. Elevators stainless teal never clean,floors being busy with the pool often attention is needed, reception office needs attention as its full of papers well avoid shabbiness is the whole idea. Please note I am not complaining but trying to help as I work in the same field as you Thanks