This hotel is excellent. It is really beautiful and very refined. The food is top quality and the staff are suburb in everyway. It is a little removed from the city by being on a far hill but once you see the view from your room of Rome, you get over that.
If this hotel was anywhere else but in Rome, you would consider it old and run down. The furniture in the guest rooms is ancient and the decore is very tacky. They are trying to go for some "original decore" look, but unless they want to tell me that Julius Caesar stayed there himself it's not working. The furniture in the guest rooms are not "antiques"; they are just old.... Sadly I'm not sure there's much better in Rome. The city seems to get away with never having to remodel, update, or provide any amenities under the disguise of being "authentic." Their "concierge" is useless. Other than showing you a map of the city and telling you how to get to the Vatican, they cannot/will not do anything to actually help you. They are really just untrained and glorified bellmen. Not what you would expect from a purported "luxury" hotel. Finally, they seem to think that using the pool is an optional amenity. There's a charge if you want to sit anywhere by the pool. Chairs and beds are not free. What mutil-star hotel charge to use their pool??? That's the stupidest thing. The result is that everyone is forced to sit in a circle around the edge of the pool or to lay down on the concrete.
the rate v.high
the staff were very friendly quite pricy
The dinner at Pergola, the view from the room, the facilities, and service in the imperial lounge. The bathroom was not entirely in order and did not meet my expectations of high standard. The room was not cleaned at all when we returned 16:30 on the second day of our stay,allthough they cleaned it quickly when we informed them of this.
Everything. Bellissimo! Perfecto!
beautiful big room nice support staff bad location far from city center hotel charges you for everything
every thing was great
Words can not say enough, being from Dubai i have been spoilt with staying in some great hotels here in Dubai, how ever, the hotel Rome Cavalieri is at the top of my list for Europe, everything was great, as i say words can not say enought supurb and well done to all the staff at the hotel
Rooms are perfect, clean and rather large. Service is on very high level. Situation is not perfect, but if you have money to stay in such kind of Hotel, taxi fees should not bother you.
ilike the SPA and view the way of dealing with the staff specially concerage and room service they are very bad as 5 star hotels
Service and comfort Price of the dinining
Otel çalışanları anlayışlı ve kibardı.
Otele yerleşmeye gittiğimiz gece aynı gün tekrar teyidleşmiş olmamıza rağmen odalarımızdan bir tanesi müsait değil size veremiyoruz tavrı ile karşılaştık.Açıklama yapacak sorumlu bulamadık.O gece çok uzun ve kötüydü.
Way too far away from any public transport into the city. Over a 20 min and quite dangerous walk to the nearest metro and no shuttle provided
excellent breakfast that I have ever seen at the hotels in Italy, it was very rich. Clean room and tranquility due to the farness from city center. Considering all together, good price for family's budget. Very small bathroom and whose old equipments.
The size of the room - its value for money and the facilities provided. Excellent restaurant. Great breakfast. It is not on the tourist map of Rome - geographically out of the zone. And although, the Vatican for example is just 3km, connectivity is poor.
modern in room facilities, spacious room, nice garden, free parking and internet access. you have to take a 20 minutes bus ride to the city, the hotel is difficult to find due to road construction and no signboard to the place. the bath compartment in the toilet is really small
1. Nice rooms with new furniture. 2. Good breakfast (relatively to other Italian hotels, don't even think to compare it to Germany or so). 3. Free internet. 4. Good hotel restaurant, not cheap though. 1. Small rooms. 2. Somewhat hard to find even with the gps. For newer visitors, few meters after the University just before road construction begins, leave the main road (ignore no entry sign if you see one) near the gas station and turn right inside, go to the end of the road. 3. Expensive outside pool.
Nice hotel in a very beautiful and green zone of Rome. Internal private parking. If you want to get downtown just take a bus (907 - 913) from the near bus stop and you will be taken in 15-20 minutes to the Vatican area or to the Cipro metro station. Excellent breakfast. You need to climb stairs to get to the reception, therefore this is not ideal if you have a big case.
We travelled with a 22 and a 2 months old and the staff was very nice and helpful. It was located too far from the Roma historic center and necessitated a 30 minutes bus ride into town.
1. Modern, clean room with well fitted bathroom. 2. Good breakfast buffet. 3. Safe, internal car park. 4. Located in quiet outskirts of Rome. Also direct bus link to city center (but takes 40 min). Overall pretty good value for money. 1. No sports / gym facility (except outdoor pool - in summer at an additional fee). 2. Restaurant should change CD - 4 days of continuous Abba is a bit taxing :-)...
The position is a bit outside (above the Vatican) but it's really not a problem to get to the city via public transport (for 1€) and the bus stop is really near. There's also a McDonalds restaurant near the bus stop,which is really convenient. It's nice and quiet, and birds wake you up. What I loved the most about my stay was the friendliness and the readiness to help, the staff is just fantastic. The shower cabins are really small. I disliked the plastic glasses in the room. They could add some more bathroom goodies like cotton pads, tissues etc. The hairdrier is really weak. I wish they had a shuttle service option to and from the airport.
Room was well sized and had a stocked mini fridge. Breakfast included! Top notch staff!
preview of the classic room isn't correct, they show you a superior room. So they ask you 35 euros more if you want to stay in a stylish room as you booked. I think is not correct, infact after some calling and booking.com support they moved us at the second day without any surcharge.
The staff was very helpful and the breakfast was very good. The hotel and rooms were very clean, too.
besides one man the staff was absolutely horrible. I wouldnt recomend staying there, its tough getting to the city and a little time consuming.
Cozy/comfortable environment but quite far from the City. Staff are courteous, good and helpful. Hotel rate is ok, but taxi fares are too expensive. The hotel is also clean. Some utilities are not given in sets or in two's for double occupants. For examples, shampoo was given in two's yesterday, but today, only one shampoo was given. Also, one lotion was given today, then on the next day there were two. It happened also on the cleansers. I really don't know if it is the hotel's regulations. If it is, it's ok with us. Also, breakfast has limited choices. There were no meats served like hotdogs/sausages, hams were not cooked. Sometimes, utensils were lacking or insufficient for other guests. Please don't use plastic or disposable glasses. Further, the coffee and juice dispensers broke down.
This was my first stay at Zone - Huge room and shower. Comfortable bed. Shuttle to town was good - unreliable return times. My room was near reception and restaurant - I could hear all conversations, including 1 side of calls to reception. I could hear the people in the next room unrolling toilet paper while I was getting out of the shower. I bought the movie pack and it kept freezing up - mentioned to desk, and solution offerred - don't buy movie pack.
Shuttle bus Bar shut 10-30, too far out of city
the room was very nice it was way to fare away from the center of Rome. It was very difficult to find when we arrived to Rome.
My second stay at Zone. This time a single room - much quieter. Again shuttle to town was very handy - agree with earlier review about pizza shop down the road. Lost 1/2 of the bathroom from earlier room, very small. Could not fully open bathroom door as it hit bed. Shuttle pick up from town does not run to schedule - be there at least 30mins early and be prepared to have to wave shuttle down.
staff was polite, had maps for us, let us check in early, room spacious & clean, assisted us in getting 4 AM shuttle to airport walls must be thin, neighbors' voices transmitted through them all night. incredibly hard to get hot water for a shower.
Comfort, Quietness, friendly staff and location
Excellent hotel, nice place located on a hill, excellent services from the hotel stuff, bus schatle to down town, I feel it's one of the best nothing
Our room was clean and comfortable and ready upon our early arrival. There is a shuttle to the Vatican for 2 euros. While the location is remote, it is in a quieter residential area. The hotel is very remote cab ride into center of Rome runs 25 to 35 euros.
easy access to the city, clean room, room service, breakfast
Love the breakfast, good quality spread and it was great. There's also free hotel shuttle service & makes it very convenient to travel to/fro city. The room is clean and bed is comfortable!
The piano in the bar is fine when there is a pianoplayer around. Friendly staff and no more minibar inside the rooms is a much better solution. The internet prices were outraging high. A better solution is to get a free ticket for 15 minutes as in other hotels. Or at least the possibility to purchase a ticket per hour or two or three hours that does not expire when logging off.
The bedroom had good facilities and a great shower! For a hotel in Italy, the buffet breakfast offered a good range.
Location, good transport
Good service, staff, clean spacious rooms. I had a view of St.Peter's. Julian at front desk is the best. It is far from major attractions but train station is around the block which makes it easy to get anywhere, anytime.
Very friendly, helpful and knowledgable staff. Clean hotel and obviously efficiently run. Wouldn't provide an iron, for health and safety reasons??
receptionist's job bad breakfast
Air conditioning No
The furniture in the room was new and clean. The room was quiet. Breakfast was moderate. Very good value for money. Almost nothing.
Some of the desk staff were lacking in English skills and could not adequately understand issues that I was trying to deal with. Two, however, were excellent and very helpful.
kind staff, quiet and safe neighbors, good location to reach city center by driving. a little difficult to find the entrance of the hotel by driving.
The room was comfortable and clean. Breakfast was good with plenty of food. The hotel is close to the Gemelli train station and to the Gemelli hospital. First, the internet connection in the room did not work. Second, a small amount of loose change was removed from on top of a desk in the room - the management seemed very relaxed and unapologetic about this episode.
Easy access to Suprmarket, local resturant and the Metro station No seating area to site outside. No chairs on the balcony
The structure of the hotel. Improve the breakfast.
It is a new hotel
great room for price staff was not so friendly, and it took 3 diff trains/metros to get to city center.
Friendly, helpful staff. They pointed us to two very good neighbourhood restaurants. We ate in the hotel restaurant which was also good. Their breakfast was excellent. Their van service to the Vatican/metro station is really a plus. no
everything - the staff were all fab and couldnt help enough. nothing
The staff were extremely helpful and very friendly. The lobby and exterior were really nice...the rooms were a little less nice, but comfortable and clean. Housekeeping did a great job each day. The breakfast buffet was great, plenty of food and lots of staff on duty to take care of everything.
shuttle bus is really handy and stuff are really friendly. the room is too small for king-sized room, bearly have any extra space for walking and resting except the bed
Excellent service and breakfast. Nice size room for a European hotel. The location isn't ideal for going to the city center, but the price of a comprable hotel closer would be much higher.
Great Breakfast! Helpful staff. Location 2 blocks from bus stop. Provided excellent tourist information. Free parking. Room was small.
Rooms clean and large. Not far away from city centre and a shuttle is available. Parking is large and staff is helpful.
Hotel staff is very helpful and kind. Comfortable room with a balcony was great for our four days stay. Shuttle service to and from Vatican was very comfortable. Breakfast was good. The extra bed could be better. Sofabed was not that comfortable to sleep in.
I liked the silence and the simpathy of staff. It's not in the centre of Rome but the shuttle service is good and on time. The breakfast is very good and varied and you can always ask for more.
Decor slightly outdated but otherwise we had a pleasant stay there. Above all breakfast selection is really wide! Location, location, location. The hotel is located on a sleepy hill - the nearest bus station is 10 mins walk away. Metro is also nowhere around. The best way to get to and from the hotel is by taxi - it took us 10 mins to get there from Vatican and costed 5 euros or so.
It has a swimming pool free of charge, you can benefit from sport facilities free of charge also and its place is nice, only be careful about transportation if you use metro, it is connected with train and last train is 10.00PM, but you can reach to the hotel by bus. Room is very confortable it has kitchen, refrigerator and long balcony, on basement laundry and dryer. especially for families it is very nice. Personnel is very helpful and knows English. Otel güzel ve çeşitli spor aktiviteleri var, ücretsiz olarak yüzme havuzunu kullanabilirsiniz. Aileler için oldukça ideal ve fiyatı da uygun.
it is a new hotel We were 3 persons and the reservation showed that, and the room had only 1 bed, we complaint and they put an extra bed that they wanted 200 euros more for that. We had ti fight to get that removed. The air conditioning broke in one night and we had to sleep with no air in Summer. Its a 4 star hotel and do not have any irons for the clothes. The WIFI was poor and unreliable. The water in the shower jumped from warm to cold with out control.
room, day reception staff. night staff very unhelpful, no room service, no food or alcohol available after 11pm on day of arrival, taxi could not find hotel and staff did not let us know this was an issue until the second day of our stay
Hotel it self location. It is good for business stay and if you have a car.
the staff were very helpful shower head could be stronger
Close to the airport. Clean and modern rooms and large bathrooms. Shower door enclosed only 1/2 of the tub and leaked when taking a shower.
Good rooms Far from centre
hotel is inaccessable. no public transport. taxis rip you off to get there. no facilities. and staff either do not understand or are not helpful.
The staff on check in were great. Very friendly and helpful. Unfortunately the hotel restaurant was not open on the Sunday so they recommended a local restaurant and ordered us a cab. Great 2 guys!!! Room was also nice and big, bed was comfortable and bathroom was excellent. The lady on reception at check out was less that friendly and helpful. We were only staying at the hotel for one night as we arrived in Rome a day early and our other accomodation was unable to have us a day early. We requested a later check out (2:00pm instead of 12:00pm) which she said was not a problem but would cost an extra 30 Euro! The hotel was empty!!! Poor customer service!
When I made reservations, I wasn't aware the hotel had a shuttle service. I was satisfied with the staff being able to provide us free shuttle service everyday to the Metro station. I loved the very hot towel warmer in the bathroom! The dinner was too expensive. According to the booking site, it stated that "All children under 6 stay free of charge when using existing bedding. All older children or adults are charged EUR 30.00 per night and person for extra beds." Both of my children are under 6 (this is the reason why I selected this hotel) Although, I was advised that I was being charged EUR 30 extra per night since I didn't list my children while booking. There was no place to list them while booking!! The location of the hotel was not convenient at all.
Beside the hotel there are 2 big supermarkets, where You'll find a good choice of clothes for children and anything You may need for a picnic. Actually we were really surprised. Hotel's personnel arrange a shuttle bus to the nearest metro station for free. Breakfast could be more varied.
Nice breakfasts, very kind personal of food F&B and housekeeping departments, excellent New Year eve food and program. Very bad reception staff - there was no information available about the city tours, public transport connection, hotel facilities. Receptionist which we met in first day spoke no English, forced us to use taxi and didn't want to explain us properly how to use public transport (by the way we didn't understand why the taxi from the hotel to the nearest metro station costs 25 EUR, and from the metro station back to hotel 8 EUR, if it is the same distance).
Breakfast. When we arrived at the room, one bulb would not light up and the rest were too dim and the room appeared too dark. They sent a technician to replace the bulb but still the room appeared dark and dull. Bed and sheets were not clean enough. First day - only bath towels; no wash towels; Second day - no towels at all, they sent some when asked. The bathroom layout was the worst I have ever seen in any hotel, because the sink was the largest I have ever seen. That resulted in only a ten-inch space between the sink and the toilet to manuver to get to the bath tub; it was quite an effort. Hotel staff is not friendly; basically, you don't feel welcomed on asking any questions. If you are not with a tour group, dont stay here. Bad location.
it's clean and quiet, comfortable bed, helpful staff,not far away from the bus station. no
the breakfast small rooms, very thin walls
Good price, good room & hotel facilities, good breakfast. There were no problems with parking. Quiet area. Frendly staff. Inconvenient location: to far from public transport. Partially it is compensated by shuttle bus (but it departs from the hotel only 3 times a day).
Way out of Rome, not a good shuttle service and rude reception staff.
Room is quite nice for Rome standard. Variety of food at breakfast. Staffs are helpful although not very pleasant. Can arrange taxis to airport at good fix price..Shuttle to city is helpful althouth not frequent enough.Good dining at the basement dining room. Location is in residential area and far from tourist attractions. There is nothing around. hardly find any resturant..but there is a supermarket about 300 m. away..u can hear lot of noise from the next rooms..
we were upgraded to their "luxury" floor. seemed standard for a US hotel but was definitely the nicest European hotel Ive been. a buffet style breakfast was included in the price, great cappuccino card keys kept decoding, 3 nights in a row we would have to get them re-prograqmmed to get back to our room, was kind of inconvinient to get to Rome city center unles su took a taxi at 0600
More informations about cultural events and more facilities of transport to the center
nice view of Vatican city has not much access to any stores or shop near by.... subway is far away
cleanliness of the hotel. furniture in the room are too old
pool if the shuttle doesn't run at the time you need getting a taxi is very expensive.
Location was perfect. Staff were perfect very welcoming and couldn't have been any more helpful if they tried. Frederica on reception very efficient and explained facilities and how to get to Rome via train.Hotel shuttle to station again very efficient and on time. Pool area beautifully kept, very relaxing. Food on an evening superb. Although a wedding going on for the Saturday night of our stay, I didn't feel as though I was made to feel a second class guest like some of the website reviews had reported. Looked a bit scruffy in the neighbouring streets before arriving at the top of the road down to the hotel, but once down the long drive and arriving at reception, started to see the castle itself and appreciate the beautiful set-up.
The location is very nice Some of the personnel is not very friendly, mainly the lugagge personnel
The hotel and the staff were outstanding, everyone was lovely and helpful and the accomodation was beautiful. The restaurant was a little overpriced.
The staff were very helpful and friendly. The hotel was unique and charming since it was a castle. The scenery was beautiful. The hotel is too far from the train station to walk and there are no pay phones at the train station to call for the hotel to send a shuttle. We didn't know this until after we got there so I had to walk to a nearby shop where the owner was nice enough to call the hotel for me.
The look and atmosphere of the hotel; very relaxed and serene. The food was very expensive.
This was one of the most beautiful places that Ive ever styed at. The landscape, comfort and ambiance is incredible. It was a little out of the way to get to, but worth it. If you are traveling there, take the train and then have the hotel pick you up by shuttle. A cab cost over 40 euros to drive 10 miles.
Magnificent building in a fantastic setting. Great views. Nice pool Staff officious and unfriendly. Promised shuttle bus into rome was only to the station and the day we wanted to use it there was a train strike! Bar service very poor.
The setting is very romantic and the staff are freindly and very professional. The fri mini bus was fantastic as it will collect guests at the local train station (La Giustiniana). It is the perect combination between a city holiday and a country retreat. I wish I had understood how the bus works before arriving.
Liked the fact that they had a pool and the breakfast was excellent. Only minor point is that the bar closed at 11:30PM. Also it is extremely difficult to find.
nice and quiet environment, suburban train line 100 m with good connection to the Centre noise level from other rooms was quite high
The friendliness of the front desk staff, always very courteous and helpful. We had a wrap around balcony overlooking a park, the best part of the stay. While the hotel is located close to a metro running into Rome, the service was suspended one morning because of a strike. That of course is not the hotel's fault, but nonetheless very inconvenient. The hotel was located in a rundown area and was practically impossible to find even with directions. The room was tacky at best and very expensive for what we did not have. The shower was actually funny. Only people under 100 lbs. could get into it with any success. The fridge did not function at all, and the TV had to be switched because it would not work either. There were MANY kids!
The stuff spoke good Engish and they were frinedly very clean and new room excelent breakfast! none
It's so far from a metro station, the only way you can get there is by train, but be careful with the time-table, because sometime the train arrives every 30 or 60 minutes on Sunday.
hard to find