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Convenient, pleasant enough Poor lighting in room, hotel is dated, small room for a king bed
Nice place. Great location. Really small rooms. Do NOT get any of the rooms with a room number that ends in 29!!
The hotel is close to many shops and restaurants. It is convenient for the railway station and on the city walking route.
Attitudes of staff
Great location, it's very close to the both city center and the mall. The staff was very friendly and helpful.
The hotel is very clean and the beds are comfortable. The hotel staff couldn't be nicer or more helpful in every way.
Nice stay as usual Housekeeping interrupting us 3 times in the morning claiming they weren't notified by the desk about our late checkout for 1pm therefore interrupting our extra needed rest
It has charm and a richness.
airport shuttle convenient ,as were the city busses , good in house restaurant a little worn around the edges
Service was very courteous and professional; rooms were very comfortable
location and helpful staff
Location Empty vending machines Dirty Loose fixtures in bathroom
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
Very nice hotel in good location and at a very reasonable price. Rooms were clean and comfortable. Staff was accommodating and friendly. Nothing
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
very clean, nice and efficient! Thanks!
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
Enjoyed the bars downstairs at the hotel. The staff was pretty pretentious.
Everything about the Dean felt like it had been planned out very meticulously. The lighting, amazing linens, and custom soaps and shower gels were all perfect. We kept discovering great "little" gems throught our whole stay!
The hotel delivered as expected. Rooms were up to date. The shower was a bit tricky to use. Cost of parking $26 was a bit high
The coffee shop has excellent expresso, delicious! The elevator is an old fashioned "lift". Young people running the reception have wonderful, polite personalities! WiFi works well. Rooms have wood floors, nice decor, very clean ! I do like the hotel, and sincerely enjoyed my stay. I actually extended it two additional days! You wouldn't bring young children, I say, because of the lift.
On a college tour with my 17 year old daughter and she fell in love with Providence mainly because of the experience we had at and around the Dean. Great service; everyone was friendly and helpful. The rooms and public spaces were eclectic but comfortable. Highly recommend it.
The staff was friendly. The rooms are smaller which is fine. Lack of coffee maker Small ironing board No closet
Hotel was beautiful, rooms very clean and staff very helpful