Definitely not a 5-star hotel, rather a good 4-star. Clean rooms, nicely furnished, good location. At our arrival the hotel was not able to find our reservation. Instead of a room with view (what we booked) we got a room without view. Moreover, the hotel calculates its prices in CZK and uses a very unfavourable exchange rate to recalculate the EUR prices granted by booking.com to CZK. On the other hand, the hotel very quickly responded to our email complaint and offered some remedies. The hotel has very limited parking space.
Good location, super clean, great bathroom and huge bed. A/C did not work which is ridiculous for a hotel of of this level!
Quality of the room, facility and service No
I loved every minute of my stay. The hotel staff was great and very professional, always trying to make us feel comfortable. You feel they really care about their guests, somehting not so easy to find. Everything in the hotel looked brand new: paint, finishings, upholstery, carpets, furnishings, etc. It was the type of accommodation and service we expected from a SLH property. The view from the rooms is fantastic, overlooking the river. It is about 15 to 20 min walk to the main atractions but I prefer that, it was less crowded and quieter. You walk so much in that city that you hardly notice the extra walk to the hotel, and it is a beautiful walk by the river by the way. I cannot think of anything we didn't like. The only suggestion is that being a 5 stars hotel, they should have full in room dining service 24hs. At the moment the full menu is only available fom 7am to 7pm. After that you only have VERY limited options. One thing to take into account is that the hotel is being expanded (they are adding about 40 rooms), the building next door is being renovated and incorporated to the hotel, so there is a lot of noice from about 9am to 6pm. We hardly noticed it because we were always out of the hotel by 10am. Check with the hotel before booking if you think this might be a problem.
The staff were extremely professional and friendly. The rooms were spacious and modern, the hotel was situated ín an ideal location 20 minutes walk from the centre of the city.
I had a really good night front desk staff member give me great suggestions to on places to go! Thanks Michael! The day front desk was a little snotty and stuck up.
Clean, old style hotel. It felt fancier than what we paid for it. The WiFi was slow, and they wanted you to pay to upgrade to a faster speed. Come on, this is 2015!
On arrival, the hotel interior was specctacular, the concierge was amazing, he asked how our trip was and upon mentioning to him that we had just been severly over-charged by a taxi-man he upgraded our hotel room for the duartion of our stay. Fantastic! He couldn't have been more professional or helpful, it really made our trip. No, I've travelled the world, and this is the best hotel ive come across, in every way. Room decor is top of the range - great attention to detail. Mosaic bathrooms and views across river a winner. Would be even better if it had a restaurant.
The employees were very friendly and helpfull. My room was large and comfortable. The breakfast was all right. The restaurant was small and limited mainly due to lack of space. Breakfast was in the cellar.
Great location, clean room.
Great hotel, great value for money. Friendly and very helpful staff made it a perfect experience.
The hotel has great views across the Vltava river. The Mamaison staff were incredably attentive.The hotel had an overall feeling of luxury without being fussy. Ther was nothing that I didn't like
Sehir merkezine, tarihi yerlere, restornlara ve metroya çok yakın olması Kahvaltı daha zengin olabilirdi
Güzel bir Kahvaltı büfesi vardı. Yataklar ve yastıklar çok kötüydü. İncecik bir yastık ve içine çöken bir yatakta yatmak pek de rahat olmadı.
konumu merkeze çok uzak değil, havaalanından ve tren istasyonundan kolayca erişilebilir. çok önceden planlanmış işleriniz için fiyat muhteşem kahvaltı harika...
the breakfast was awsome.the rooms are clean and nice.the back garden is a nice view. the staff can be a little bit polite.
Otel tarihi sehir merkezine yakın, temiz ve sakin
düzgün kaliteli fiyatı çok uygun çalışanlar profesyonel kahvaltı iyi otelin konumu fena değil metroya çok yakın internet fiyatı çok yüksek.. üstelik bağlantı da iyi değil..
Herşey çok güzeldi, çok memnun kaldık.
merkzde yer alması, temiz ve guvenilir olması, eşyalarımızı rahatca odamızda bırakabildik. otel çlışanları çok ilgiliydi.
Otel fiyatına göre oldukça lüks özelliklere sahipti, lokasyon olarak da merkeze metroyla yakındı. Kahvaltı çeşitleri açısından da son derece iyiydi. Odayı ısıtma sistemi iyi değildi, muhtemelen yaz olmasından dolayı havalandırma soğuk hava üflüyordu, bu da odayı oldukça soğuk yapıyordu.
ucuz fiyata çok iyi hizmet. ücretsiz park yeri. çalışanlar yardımsever ve samimi. etrafında iyi mekanlar var yeme ve içme için. yakında market var. merkeze uzak ancak toplu taşıma durağına yakın. otelin lobisi yok.
Kahvaltı fena değil, metro istasyonuna çok yakın olduğu için her yere ulaşım çok kolay (özellikle şehir merkezi ve havaalanına)
The hotel has easy access with all public transportation and there was a free parking opposite.Room was very clean. We had a room on the side of the road, which was quite noisy, breakfast was poor.
the cleaniness of the room the staff and the breakfast was amazing!! no tea making facilities within the room, however, you could ask for the tea facilities but why not put them in there for the convenience of the guests
The Hotel is conveniently located in the Mala Strana area of Prague, easy access from the tram stop. The rooms are clean and comfortable. Great service and the breakfast spread is excellent. The bathrooms, whilst clean and adequate, could do with a facelift.
It is a lovely hotel, the people at the reception were very friendly (specially the girl that welcomed us on Saturday 14. of August at 14 h. It is really worth it staying at the Kleinseite because it is much less vulgar (not so many tourist traps, souvenir-shopping mania, loud music -unbelievable, that stores are allowed to set speakers outside to torment sensitive people that want to enjoy a "magical" city-). The tram is very close by and there is a great park in front of the hotel. There was no shampoo in the room...
A few of the staff were very helpful. You must carry your bags up two sets of stairs to the lift with no help from staff. The location is not great...it is a good walk to the city center. The hotel does not overlook the park...a few rooms look at a hill.
Friendly staff, location and variety at breakfast Smoking in the hotel
The woman, who is in the reception during daytime, is really kind and the cleanless of room is also good for me.
Reception staff speak excellent English and were very helpfull with tours. Everything in Prague is quite expensive, but we already knew that. Exchanging Euro for Kronin at the front desk was convenient but costly.
The location Nothing..
The staff at the hotel was excellent. They were all very helpful and friendly. It was clean and comfortable with a good location.
Staff very helpful
The staff were very helpful and friendly. Especially Pavel who answered questions and gave us tips. Also helpful was a young woman with long blond hair who also worked there during the day, and whose name I don't know. Our room and bathroom were quite large unlike many cramped European hotel rooms. It was around the corner from several tram stops. The light in the room even with every single light on was incredibly dim, too dim to read. We talked to Pavel who gave up 60 watt bulbs for the bed side lights and this helped quite a bit. It would be nice if the bulbs were brighter to begin with.
The friendliness, helpfulness and efficiency of the staff. Hotel in good position for walking into the city of Prague
Great location, impeccable appointments, great value, and helpful, courteous staff. We will return for a longer stay. I couldn't stay longer.
Bathroom spotless ans spacious room. Kind and helpful desk staff. Good quiet location close to the centre.
The staff were very welcoming & extremely helpful. They had a good selection for breakfast. The restaurant had an amazing steak on special! The bed was a bit uncomfortable but manageable.
The atmosphere, really nice staff, great food in the restaurant even at 11p.m. We really enjoyed our stay.
The staff were always verty profressional and courtious Nothing wrong with the hotel - a little bit far from the main attractions but we expected that and the hotel was excellenet value for money.
staff, location, quiet, non-smoking room, guest services (sold tranisit tickets and postage stamps) no air conditioning in the room
Friendly staff, quiet and comfortable room, great breakfast, convenient location I was ready to give this hotel five stars, but on the last day I discovered there is hardcore pornography on the TV. There are no warnings or restrictions, so anyone flipping through the channels will find it. I cannot support this irresponsible distribution of pornography.
1. The friendly service and valuable information that was volunteered at the front desk. 2. The restuarant service, atmosphere and food was exceptional. The shower over the bath did not have a curtain so it was hard to not get the floor very wet while having a shower.
Odalarda su ısıtıcı ve bardaklar var. Internet, tv, temizlik, acik bufe zengin kahvalti Oda ve asansor arasi uzaklik cok fazla idi. Uc ayri koridordan geciyor labirent gibi. Resepsiyon gorevlisi bayan bagirarak konusuyor ve havaalanina otel aracini kullanmaniz icin zorluyor.rezerve edilen oda degistirilip baska oda verildi.
merkeze yakınlığı,ulaşım rahatlığı,verilen hizmet gerçekten çok güzel yastıklar biraz yumuşak
Excellent hotel and would definitely stay again! Less expensive than in old town Prague but very accessible with trolleys just 5 minutes walk. Quiet, small street. Excellent, bountiful breakfast and very helpful, friendly staff.
The reception staff are nice.
The hotel is conveniently located in a quiet district of Prague, near the river, quite close to Karluv Bridge (about 15 min. walk). The room was clean and very big, although the view from the window could have been better. Good breakfast, quite a variety of food. There are only 6 or 7 parking places in the backyard, we ordered one during the reservation process and it was waiting for us.The hotel is just an ordinary standard, but comfortable enough for the weekend stay. Good value for money.
Great central location, neat, clean, good facilities - internet, breakfast buffet, excellent service from friendly staff!
Hotel was very nice and clean, everything brandnew. Breakfast was ok as well. Staff very friendly and helpful. Location of Hotel just a few steps from metro Area around hotel is not nice, nothing around, you always have to go by metro back to the city
Hotel is new, very clean, hotel stuff was very helpful. Metro station Jinonice is near, about 2-3 minutes by foot. Excellent parking (secured by cameras). Everything was excellent and suberb. There is no wireless internet in rooms, only wired internet.
Hotel staff were very friendly and helpful - especially the night receptionist. The location was great as it is only a minute away from the Metro station. Breakfast could have been better. You would need to be down for breakfast early to get any eggs which were cold anyway.
Quality price is amazing. The hotel was cleaner then 200Euro/night I've been before. Really close (100m) from public transportation (Metro). Private parking. Nothing bad to say!
This hotel is just good. If You travel by car it is very good. If You need fast transportation to city center it is perfect. We stayed 4 days and there was absolutely nothing serious to complain. Friendly and helpful staff. Cable internet works smoothly. Elevator straight to parking level - very helpful. Bed's mattress was weird - feels like on springboard - however surprisingly comfortable. Fridge and/or electric kettle would be nice. But if I could improve one thing I would choose breakfast - coffee is really good but slices of cheese and meat are so thin that You can hardly find it on the plate :)) What makes bad impression is also fact that nobody clears the table for more than 20 minutes so while eating You can enjoy view on the food rests left by other guests :)
warm and nice rooms, good breakfast, good location, excellent value for money Tv sat has no international channels except two english ones
Service attitude is very good, and breakfast is delicious
The rudest and unfriendly receptionists I have ever met.
The staff were very friendly and the room was spacious and clean. Excellent hotel for the price we paid - no real problems at all. The internet in the lobby was not working for the whole of our stay (4 days), and would have preferred a bit more variety in the breakfast. It was quite noisy at night as our room looked onto the road.
Friendly staff, good value for money, quiet location, relatively close to the city center
Great location. All the staff were very helpful. The room was clean. On the whole excellent value for what we paid. Not a proper double bed. Single mattresses and duvets.
Great location very near the Metro and a large shopping centre. The breakfast at Hotel Arbes was excellent, very large choice. Although Wi Fi access was supposed to be free anywhere in the hotel we had trouble logging on to their system and the staff did not seem able to solve the problem. The hotel does have a computer on the main floor for guests to use though so we used that.
The location was great. Tram stop right beside and metro only a short walk.
Hotel is in a perfect location, just outside the touristic area but in about 15 mins you're in the middle of the old city. Extensive choices for breakfast, many kinds of bread and sweet rolls, fruits and vegetables (tomatoes, peppers) and yoghurts. Room could have been cleaned better.
The staff were very friendly and professional, the breakfast exceded our expectations and the location is great. The beds are way too hard, which is the only negative thing I have to say about Arbes.
It was clean efficient and the staff on reception could not have been more helpful.
We thoroughly enjoyed our week end stay. All staff very friendly & helpful, would recommend to others. Restaurant very nice, excellent food & service. Thank you to Tony & all the other staff
very romantic, fairly good breakfast a bit of a walk to the center if you dont like to take public transportation.
A great welcome. Very accommodating staff and great food in the restaurant.
helpful staff, close to the city centre (approx.25 min), free parking small & stuffy cabin, no wlan in the room
We thoroughly enjoyed the stay at this beautiful Botel.the staff were cordial and helpful.the location is very ideal, within walking distance of scenic places. the botel has a beautiful balcony restaurant where one can relax and enjoy the veiws without needing to step out. lastly, the breakfast is varied and excellent. highly recommended!
the nice staff, the view from the windows over the river and the atmosphere on the river, the many new towels - and the good dinner-kitchen. The breakfast was international and ok - could have been even better with daily fresh baked bread - and honey. the music in the restaurant some times was too loud...
the staff were extremely helpfull.and the restaurant was very good although there wasnt a great deal on offer at breakfast times the boat yard next door were piling for quite long periods which was very noisy
It is realy a very nice feeling when you wake up in the morning, open the curtain and see the water from the water level. Rooms were small and dusty. They even didnt add new soups and there were no other shampoo. You can easily hear the noise from the other rooms and restaurant. The location was also not so favourable. You need to walk quite long to the metro or tram and at nights you feel realy alone on this road. When I arrived in Prag I thought that I could find a bettr location. Nevertheless wathing the wiew in the mornings was perfect.
The room was cute and cozy. I liked being on the River. The breakfast was excellent. Don't pay in Euros for your stay. My boyfriend and I paid in euros and afterwards they told us about the 6% commision rate and charged us an extra 20 euros. The botel is located about a 15-20 minute walk away from the main attractions.
The room was really quiet and clean. The blackout curtains were great! The hotel isn't exactly in the main touristy areas, however you can certainly walk there...not sure how I would feel about doing that at night though!
Only 5 tv channels only news channel worked. No tea or coffee making facilities
Bed size very good
I'm a frequent traveler to Prague and have pretty much experience with hotels over there. La Boutique is a great design hotel! A real gem among Prague's hotels. And I believe the most affordable design hotel in Prague. Staff was very friendly and willing to help. Spotless rooms, very good housekeeping service. The hotel is less than a year in operation so everything is brand new. Location is great - very close to everything. Breakfast is above 4* standard. And free Wi-Fi internet - a feature you hardly find in other hotel in Prague. Can be a little noisy if your room is facing the brewery.
Good breakfast, good location out of centre but still handy for most sightseeing. Right next to the Staropramen brewery! Rooms facing the front were noisy from the road, request a room not facing the front. No bath in bathroom, very good shower though.
The staff was very friendly The room was very tiny, very noisy street, 5 channels instead of satellite TV, far from center.
-room, design, breakfast
Rooms very comfortable and staff really friendly. Found it easily using public transport.
Clean hotel, not too far from the center of the city, quite close to the metro station, possible to pay by Krone or Euro. Breakfast could be better,
yok yıldızları nasıl dagıtmıslar anlayamadım. dus yaparken sampuan elinizde kalıyor koyacak yer yok lavoboda elinizi yikarken labobo doluyor pis sular elinize sicriyor odanin penceresi arka apartmain bahcesine bakiyor yildizlarna ve fiyatina hic uygun bir oda degil
kahvaltı iyi, oda yeni ve gayet lüks, konum çok iyi, operaya yürüyerek 15 dk 200m ileride tesconun büyük bir avm si var fiyat uygun sessiz sakin büyük ormana bakıyor odada çay kahve olması artı bir unsur
HEM RESEPSİYON HEM MUTFAK GÖREVLİLERİNİN SAMİMİ VE GAYRETLİ İLGİSİ ; TEMİZLİK; ODALARIN KULANIM RAHATLIĞI
Otelin yeri kent gezisi için çok uygundu.Ayrıca sesiz ve huzurluydu. Memnun kalarak ayrıldık.
Odanın genişliği, dekoru, su ısıtıcı ve çay oluşu, minibarın zenginliği Daha temiz ve kalın havlular konmalı
location, rate, room's balcony home service, towels, breakfast room and breakfast itself
Good breakfast, clean & spacious rooms in a quiet location that was only a few minutes away from the Tram station. The staff could try to be more friendly. Perhaps there was some language barrier. They were nice enough to keep our bags for the entire day after we checked out.