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Staff great! Check-in counter and limo drivers knowledgeable, friendly and helpful. They wanted a "early check-in fee" before 3p.m. No previous knowledge thereof. "Continental" breakfast quite limited.
ExcEllenton rooms that were big and clean Not a lot of food options close by
Room was above some machines that ran all night. I could not sleep because of the noise.
Nice mattresses, friendly helpful staff Pool was closed even though listed as an amenity. Breakfast room was very crowded, but the staff kept it well stocked.
The location was central to the air port and stadium. The parking lot was littered with beer cans. The room next to ours was rented to a group of teenagers throwing a party. Loud music and yelling/laughing/smoking out of the balcony/slamming doors/pounding on the walls until 5am. We called the front desk 4+ times asking to be moved or to have the party kicked out, neither of which happened. We only got 2 hours of sleep. The next morning we asked for a refund for the night and to let us cancel our reservation to move to a different hotel but we were told that only a manager can give out refunds. This was Saturday morning-so no manager would be onsite for 4 days? Getting only 2 hours sleep ruined our entire day.
Hair dryer did not work, the desk chair was broken, the breakfast was a caricature of bad hotel breakfasts. Still, the bed was comfortable, and the room was clean,
Fast check in Hotel room was very small, bad neighborhood, no vending machines on property, maintenance needed on shower head, blood on towels and very limited.... coffee pot in room not washed after previous people.and no elevators..no bed spread on bed..just overall not worth the money
We were picked up in short order from airport. Off site a couple of miles overall building is older style with needed upkeep and updates. Walking into main lobby just unkept and around the breakfast area had not been cleaned at 10 pm. Rooms were moderate at best unfortunately as my wife and I lay in bed we both sank to the middle. It needs replacing. Ample breakfast area still had not been cleaned. Staff was the real ace they were very good!
Beds were surprisingly comfortable, bathroom very clean. Air conditioning was phenomenal. Very quiet hotel. Staff over the phone very helpful and kind. Safety deposit was not refunded and price not mentioned anywhere on website. Breakfast room was small and cramped, but food not permitted to be taken back in rooms. Building itself could use an upgrade.
Breakfast options were awesome! Morning staff was really nice and friendly. Price was decent. Night staff is TERRIBLE. I chose this hotel in part for the airport shuttle. Next time I'll get a cheaper hotel and use Lyft. I called the hotel for pickup after getting my luggage. "Our driver will be there in 10 minutes!" Sat and waited for 30 minutes and nothing. Called them again and they said there was an accident by the airport and the driver was stuck in traffic. Funny how I saw the shuttles for their competitors nearby go by more than once and how Google Maps and Waze showed no traffic between the hotel and the airport. Van shows up 55 minutes after my original call, driver has his leftovers box in the seat next to him. That answers that question. They could've been honest and I would have just had dinner at the airport instead of sitting on concrete smelling exhaust. No apology, no friendliness, and at the end of the ride he gave me a "where's my tip?" look, followed by a dirty look when he got nothing. Needed more soap in the room and night staff acted like that was the biggest inconvenience in the world - after making me wait 5 minutes. Outside of the building by the entrance steps it smelled strongly of urine. Disgusting. Maintenance on the rooms is bare minimum. Exhaust fan in bathroom didn't work, a couple of the CFL bulbs were dim/half burned. Caulking on the tub was sloppy, crappy patching on drywall. Plugs in bedroom all taken by old power strips. WiFi slooooow. BOTTOM LINE: I am price-conscious and wanted the breakfast and airport shuttle for convenience. I'd have spent the same amount and been better off getting a no-frills motel and using Lyft for a shuttle and buying breakfast somewhere. Convenience doesn't come easy when the staff has a can't be inconvenienced attitude.
Continental breakfast was impressive - easily the best thing about it. I don't know what everyone else is complaining about. I went back for seconds and there was still tons left. Everything else was fine as expected. I don't stay in luxurious hotels, and this place had all the amenities I needed and expected. Pool was in disrepair, but I didn't mind for myself. If I had small children with me, I would have been more worried, but that was not the case.
good water pressure. breakfast was decent Heater didnt work and the TV and Internet was in and out.
Remodeled, spacious bedrooms. One staff member was very helpful when I needed to print some tickets, which is a plus these days. Although the hotel is pretty close to the airport, the neighbourhood is skecthy, to the point it made me feel unsafe at times. One can find similar facilities close to the airport in better shape in terms of security, although it might cost some 10-20 bucks more. Shower temperature varied a lot, which was very incovenient.
We arrived at 6pm and the room wasn't ready yet. We were given another room, but it wasn't clean and there was no air conditioning.
The staff was very friendly and responsive to our needs. The location is quite convenient. Hotel is undergoing renovations so it is pretty noisy during the day. Someone either forgot to put in or stole our showerhead & we had to ask staff for a replacement (which they promptly did). The maid also forgot to clean our room one day,