Clean, friendly staff, hampton is a chain that I have always found to be well worth the money we paid. Hot buffet breakfast makes it a very convient place to stay.
Location. Fitness room was OK, but limited
staff extremely friendly; good breakfast; comfortable; convenient
Even the paid WiFi was spotty at best
The staff, especailly the person who was working at the desk the night we arrived were all very helpful. Was a little difficult to get into and out of the hotel due to the placement on Highway 1.
The room was ok but very dated and dirty. Staff was friendly - provided a few menus and gave recommendations of nearby restaurants that delivered. Kids enjoyed the pool. Free breakfast was good. Hotel was located close to Salem, MA for Halloween festivities.
We stayed for one night (Friday to Saturday). The rooms are nice, but there was all kinds of noise above us, literally from our check-in time (4:00pm) until 10pm. Called desk and asked what was going on. She said she'd take care of it. Noise still happened, so we were moved to 111. Bed was a bit hard, and the couches are insanely UNCOMFORTABLE, even to sit on. Saturday, we went to get breakfast in the morning, and was told that breakfast is only offered Monday-Friday, so we packed up our stuff, checked out, and didn't look back. We did like that every room had a little stove, a fridge, dishwasher and microwave, but we didn't even use them, since we were there one night.
Hotel was nice and clean. Maintenance was somewhat lacking (bathroom door latch broken). Pool was comfortable. Quiet location - a bit difficult to find at first. Would stay again. Hotel employees were extremely nice. Good value.
We Love this hotel it is a perfect place for little money when you have 3 kids. Nice kitchen area so you dont have to eat out all your meals when traveling with kids. We stay there often and wil continue to stay. Thank You for providing a great place for a wekend getaway that all family's can afford.
Hotel rooms need upgrad overall. Rest of hotel seemed very clean and staff very helpful.b
Nice and clean room, but a little small. Nice and functional kitchen. Good for extended stay on a budget.
It was affordable and perfect for a family of 5. Beds & pillows could be a lot better and bathroom needs to be updated however for the price & clean rooms, I would stay there again.
I found the hotel to be excellent. The room was very nice and clean. The staff was friendly, and the hotel is close to Boston. I will book with this hotel when I visit the Bostron area again.
Anonymous from CA: I found this hotel to be extremely clean, quiet and safe. It totally met my needs for a week-long stay. It was somewhat difficult to find at first; perhaps more signs on the street leading to the hotel might help. The location was a little inconvenient if visiting Salem (yet convenient to the Interstate), but it was extremely reasonable,.
This place is filthy. Beds and furniture literally falling apart. I think this place houses indigent people from the state as some truly sick people seem to LIVE there. The gent at the front counter was rude and uncooperative. I booked this dump for a week and stayed just a couple of days. I couldn't wait to get out of town. ps...you pay for the internet and the food is unedible.
We really enjoyed our stay. The kitchens were great and the staff was very friendly. The kids loved the pool, I loved the patio w/ the grill and my husband loved the wireless highspeed internet. A little something for all of us to enjoy!
This hotel was the filthy. The worst place i've stayed. I suggest you not book there for any reason.
Very quiet, friendly staff, delicious breakfast.
The place was well kept and my accommodations were good, especially for a very reasonable price. I was disturbed by a loud conversation in the next room for a while and an air mattress endeavor at about 3am across the hall. The walls may be a bit thin there. Those were the only issues however.
The hotel appeared clean and the room was quiet. The breakfast offered was fine and the complimentary shuttle to the airport worked out very well. We drove to Boston's north end for a wonderful Italian dinner and getting back and forth was simple and straight forward. We found that the room telephone did not work when we attempted to contact the front desk to retreive our car from the valet parking. Also, the television stopped delivering all the channels...it intially worked with all channels but then a number of them "disappeared" which was disappointing. It would be better, also, if Pay per View was available as we would have enjoyed staying in and watching a good movie before an early morning flight.
We stayed for 4 nights. The hotel was a good surprise. I was expecting regular accomodations and service but the room and bathroom - not to mention the staff - was way better than just regular. Considering the prices in Boston hotels, even if you have to drive or take the train downtown everyday to enjoy your turism, it is worth staying at this Confort Inn. I have only good things to say. :-)
Close to airport and free shuttle to the airport. Maybe free shuttle from the airport would be great too.
Very convenient shuttle Adjacent restaurant is poor
breakfast was pretty good and sumptuous Transport to the Airport was restrictive and it took too much time!!
Good shuttle sevice, spotless room, attentive staff Had no problems.
The Hotel staff was very friendly and very supportive. I had to fax a confirmation letter to the Bank, so the manager Maxim Davidov did everything to fax a letter on time and was willing and eager to help. I also liked that we did not have to ask twice for anything that we requested. I liked everything regarding the hotel. My only concern was location. I had an exam in Boston and it takes about 7-8 stops by metro to get to the city of Boston. But then again, the price was very convenient, especially when you are on a budget. Also very close to the Logan International airport.
Great hotel for visiting Boston. Breakfast was great. Staff was very attentive. Pizza Boy (nearby) has excellent pizza and you can walk to it.
Beds were good, lounge downstairs was nice, good breakfast, nice outdoor sitting area with gas fire ledge. Having to tip toe around the entry, lobby, and elevator area while a rather large crew of guys used somewhat loud equipment to clean & scrub floors. Had to be careful getting around because floors were wet from entry all way to elevators.
It had a shuttle to and from airport. The driver was very pleasant and helpful. It is a short distance from the airport Nothing really
It was clean and comfortable. Listed online as having shuttle service to airport. It doesn't.
Unfamiliar with the Boston/Logan Airport/Peabody area, I arrived at the airport and called the hotel -- asking if there was a "cheap" way to get there, not having a car. I was told a taxi cab was the only way to come if I was not driving myself. Through a little digging I eventually learned that there is indeed a bus service running about every 1/2 hour from the airport to Peabody (the Logan Express). Why the hotel clerk could not have known that, I can't imagine. That lack of local knowledge on the part of the hotel staff really upset me.
Nothing Everything. Website states that hotel has easy access to the commuter rail into the city. This is incorrect. It is outside of the shuttles "travel zone" and when we inquired about getting to the terminal we were coldly told that we needed to take a cab that would cost $35-40 every trip. The staff was rude and not helpful at all. We were made to feel like an inconvenience whenever we inquired about using the hotel shuttle. Will never stay again.
Excellent location! Wide range of restaurants and shops around. Very close to Boston.
The carpets had visible stains all over them. Other than that, I'd say the room was pretty clean and inviting. It was kind of a bummer when the carpets ruined the overall vibe of the room.
It is located on a busy, business oriented highway. Nothing special about ambiance, but the rooms were clean, good size and beds were comfortable. Registration staff were efficient and pleasant. Just not the type of place that I would want to hang around. Good overnight and go type place.
Staff was really friendly and the sheets were super soft. Our bed skirt had multiple rips in it hanging down, there was a hole in the lamp shade, our bathtub leaked onto the bathroom floor and the leather was peeling off the bed post. The whole floor we stayed on also wreaked of cigarettes.
Having my wedding there in August 2016
Due to the free parking and location close to Boston is a good choice for to visit the city and sorroundings (Rockport,Salem...). Free wifi. Clean Only 1 computer for the whole hotel
The rooms were incredibly spacious and comfortable with many interesting modern design elements. The complimentary breakfast buffet was great and the location was conveniently close to Boston. The staff were extremely helpful and friendly. Close to lots of stores, restaurants and other shopping needs. Busy section of Route 1 to get in and out of. It took us a while to safely get out during rush hour traffic. The hotel is close to a turnaround though so that's a plus.
The rooms are comfortable. This hotel is not equipped with a larger fridge and there are not some of the amenities you find in other extended stay hotels. The hot tub was broke and we were never told of that when we booked or upon check-in, it was a surprise. The elevators certificates were out of date so that made us uncomfortable. One by 2 years! The staff was friendly..the buffet in the morning is by far the best part of this hotel. They offer far more options than a typical hotel buffet. Would definatly stay here again the proce was right.
Nice rooms, pool (a little small but not busy so it didn't matter for us) and whirlpool. Great hot breakfast. Close to highway. Excellent value for the price. If it cost as much as some other hotels in the area I wouldn't give it such a good review but for the price it's great. Clean too and we were able to check in a little early. Sofa bed mattress is quite uncomfortable, though they always are. I thought little shampoo bottles were usually standard but not included here - I found my own but I assume it's available on request. View is not great - highways on both sides and a grungy pond on the other.
The staff was kind and courteous. We made several requests which were responded to astonishingly quickly. Our room was beautifully decorated and was very well-suited to our needs. Our group was a teenage son and his parents, and the layout of our room kept us all comfortable. The room had the sleeping space separated from the sitting area by a partial wall, and the sitting area included a sectional sofa, a desk and a kitchenette area with a sink, microwave and refrigerator. The space allowed us to keep our own schedules without annoying each other or bumping into each other. The breakfast was very nice, very high quality. We would stay here again on our next visit. Although it's not in the downtown area, that's a small trade-off for a very reasonable price at a very fine hotel. The beds were softer than we like.
Every staff member we came in contact with was very friendly and helpful. Rooms were clean and comfortable although perhaps slightly smaller than I was expecting. We were on the top floor near the end of the hall which made our multi-night stay nice and quiet. We would stay there again. The entrance is hard to spot at first and since the hotelast is on a divided highway, if you miss it, it'seems a nuisance going past it to the next exit, going back the other way to the exit and then driving to it again.
An excellent Hampton Inn! Has a on-site lounge and restaurant...staff was fantastic...free parking saved me 50-60$ by itself as most hotels near Logan Airport charge for parking...all in all, was pleasantly surprised by this place Nothing
Great rates, typically good Hampton, and small bar for drink and food if needed
When we had a problem with our room they changed it relatively quickly. They also have a shuttle from the airport to subway to take into the city which was convienient. We got to the hotel around 9. As soon as we got there the receptionist called someone on the phone speaking Spainish. Obviously about our room. I guess she didn't realize my boyfriend spoke spainish and could Understand there was a problem. When we got to the room there was a yellowed old ozone machine in the room and the room smelled like smoke and marijuana covered by an insane amount of room spray. I went to the hall and told the cleaner and she came in and acted suprised...while trying to sneakily remove to old air purifying machine they had forgotten. They switched our room easily however they double charged me for our new room. Very poorly handled business. Just make sure you watch your step there.
clean and well kept, comfortable sleeping
I was impressed that there was a choice of hard or soft pillows.
Describing it as Logan Airport is misleading. Expected it to be closer
Very seemingly new hotel - everything very clean, updated. Didn't get a chance to take advantage of the breakfast since we had to leave too early, but appreciated the chocolate chip cookie offered at check-in! Staff was *extremely* friendly, together, and helpful. Free parking, and they also have an airport shuttle if you need it. Great hotel! Keep up the good work! Bed maybe a tad uncomfortable, but I did have too much coffee that night. (Pillows were huge.)
Clean, comforable room, with free shuttle to airport
Eating facilities at arrival and breakfast.
Shuttle Service Airport location Food Nice room High cost
The Staff was very helpful as soon as we checked in. The Hampton Inn is just a few minutes from the airport so it is the best choice to stay before your flight out the next day. The shuttle took us to our gate.
Simple to find, not TOO far from Boston, though you'll need a car to go closer and take public transportation from a Park and ride parking lot - 5 $.Breakfast is not so ggod, but included, nice lobby, friendly staff The place, ugly, between highways
Corey at the front dest was extrememly personable and helpful. Great continental breakfast, comfortable beds. I'd stay here again if I needed to stay in the area again.
spacy room, clean swimming pool unsufficient for swimming; transport to next subway quite a distance (but Hotel car can be used), view towards a highway/ cement factory
Breakfast, pretty clean and nice room. Not really. Just far from the city.
room were clean and spacious web site stated shuttle to airport!! No food in hotel in evening
The hotel was clean and the shuttle service to Logan Airport was efficient and friendly. In the room was a printed notice containing what I read as an implied threat, that if I could not recommend the hotel to other travelers, I should discuss this with management prior to leaving, implying they could sort out any problems in-house. This was not practical in our circumstances, and would not have resolved any of our misgivings regarding the hotel anyway.
They had a good shuttle service Too far away from airport
I liked the free breakfast very much. There were a lot of choices-more than I am used to in most moderately priced hotels. In addition, the free shuttle service was extremely helpful in getting to and from the airport, but also we used it a lot to connect with the subway and downtown Boston. The only thing that surprised me was the location of the hotel in relation to Logan Airport. Although the hotel advertises itself as being close to Logan Airport, it was hardly very close. It turns out that Saugus is quite a distance from the airport. Thank goodness they had free shuttle service.
I like that I can feel safe traveling as a wheelchair user that the Holiday Inn will meet my needs anywhere in the world. I especially like that the shower is well designed and accessible We had to walk along a busy route without adequate sidewalks in order to get something to eat.
All the staff was friendly, professional, efficient, and cooperative. The shuttle drivers were smooth as silk, and took all our driving worries away. Liz, who manages the breakfast room, encouraged my attempts to learn Spanish. The housekeepers kept our room immaculate. The front desk staff took time with every guest, treating them like honored visitors, even the surly ones. The staff of Holiday Inn Saugus makes this hotel one of the absolute best Holiday Inns in which I have stayed in 60 years! No recycling, no bench for smokers.
Value for money; very nice room; reasonable breakfast No shuttle service from the airport (during 12.30am-4.30am) which meant we had to take a cab and the taxi drivers (yes, two of them) had no idea of the location of the hotel. Summing up, spent $90 to get there which could have been avoided if a shuttle service was provided.
I liked having 2 pillows for each person. I liked the breakfast that came with our stay. The bed was very comfortable I did not like that on the way up from the first floor to the forth the elevator stopped to pick up a housekeeping employee who got in and stood in front of the elevator door and the we stopped at the next floor and picked up another employee who were crowding the door and they were speaking spanish to each other. That made me feel left odd as if they were talking about me and I think the guest should be the first one out of the elevator especially if they were first in.
Comfortable and accessable. Ideal for stopovers The district. Industrial.
No restaurant within walking distance.
Room was clean, bed comfortable, shower pressure, toiletries available, breakfast, staff was nice. Shuttle service available Told pic up in 20min (ask for my number but never called) called back gave info all over again...pick finally 45/50 after 1st call, LACK OF COMMUNICATION. driver didnt check on elderly couple getting out of van( hard to get in to the back) husband backed out so his wife could get out and got caught in seatbelt : ( Took smoking room for larger bed (dont smoke) very smelly, should air it out. Opened window and sprayed body spray i had. 20 min from Logan so watch if u wanted to visit in Boston, its not located conveniently
Staff service was excellent. They were helpful, kind and friendly. The bed was very comfortable. The van driver from Logan was very personable and informative. The lack of someplace to eat close by is a drawback. I walked to the steakhouse but it was very difficult for me as I am just recovering from surgery and I have a bad hip. The loss of the wireless service the morning I left I found a bit frustrating.
Service to and from Logan airport
The hotel was very DIRTY!! The carpets were nasty!!! There was a garbage pail full of MOLD sitting in the sink area
Very dirty bed, hair in many places.
The rate. Staff was unfriendly. Room upkeep was subpar. New towels weren't provided. Only one bar of soap was provided. Longer commute than expected to downtown and airport.
Small rooms and smoke cigarrett allot i think after finish clean the rooms puted good spray odor for the next guess !!!
The exterior and lobby were much improved from our last visit two years ago. Taxi service to airport was advertised as costing $25. Our request was "lost", arrived 45 minutes late, and cost $41. Our return taxi cost $31.
I was very satisfied Everything was excellent
Small room and smell terrible !!! Not cleaner very well Small room and small batrooms not good !!
New furnishings & decor, convenient location. Helpful staff. Sleep disrupted several times by loud, drunk neighbors. Tub did not drain well while showering. Deadbolt on door broken.
Red Roof was fine -- clean, attractive etc, The driveway is hazardous leaving or entering Rte 1 and not well marked, especially after dark and during rush hour. Bushes need to be trimmed back. When I needed to extend my stay, the rate nearly double!!!!
very clean, quiet hotel. Good places to eat and shop close by. very small bathroom. sink on counter outside of bathroom. Busy highway in front of hotel. Have to drive north of hotel a couple miles to find turn around so you could head back towards Logan airport. During heavy traffic, difficult to get onto the highway.
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
great room, location drinks in bar were very expensive
Excellent service, lovely room Bath room too small
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
The level of service was excellant. The location was great. The room and view was excellant as well
Room Services, good people
Great location, comfortable,clean
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
It looked nice. I was about to go to bed I took out the blankets and noticed small things crawling my son looked up google to see how bed bugs looked and it looked exactly. I told the front desk he came up and checked and told me it looked like tics. I was very upset all he told me was I am very sorry this has never happened. and switched me to another room which I did not sleep at all. didn't even offered me a discount or a free night. never again don't recommend to no one. the area is very ghetto and scary to stay at.
Staff was nice. They had a free shuttle to and from the airport that ran every hour starting at 4am, and they offered to pick us up from the Wonderland exit of the T . All we had to do was call them once we arrived at the station. They also offered an early check-in, albeit for an extra $25, but that was nice for us. The hotel was in a somewhat scetchy looking area of town. In fact, my husband and I decided to walk the about 5 min walk from the Wonderland exit of the T back to the hotel at 10pm on a Saturday night (he's in the military so we were not too concerned about being safe)and I was, in a sense, assaulted on the walk. As we passed a group of 4 teenagers walking the opposite direction, the girl passing me put her full force into hitting me with her shoulder and elbow in the ribs. I thought she had bruised my ribs it was so hard. She also did it to the couple walking in front of us. So, not a neighborhood to walk around at night, even in a group. Also, the hotel is situated right next to a very busy three lane road and even with the windows closed the noise of the vehicles outside was pretty loud on the third floor. Another couple we spoke to said they were on the floor below ground level and said they were constantly hearing people walking up and down the stairs and she couldn't sleep because of it. Not a place for the light sleeper. And the room was decorated nicely, but everything was very well worn.
Nothing special. Staff was courteous, had a corkscrew I could borrow and had an order-in pizza place nearby. Airport shuttle ran on time. Storm had knocked out cable tv.
The hotel was useful as a place to rest our heads on a through-trip. Staff was not great, varying from curt to rude and not helpful.
It was close to the airport. We missed the free shuttle from the airport, because we arrived late, and didn't know that they stopped at 11pm, so it cost us $30 for a cab. It had no breakfast.
The room was very nice. Beds were extremely comfortable. No complaints. Staff very very friendly and helpful.
Diana was very helpful! Traffic, not much the staff could do about that.
This was selected to facilitate return of the hire car to Thrifty and then be transferred (by Thrifty) to Logan Airport. I was not expecting much but was pleasantly surprised by the large, comfortable room with excellent facilities. It would be possible to pay much more and receive far less satisfaction. There were suitable restaurants within walking distance, and take-away was available for those preferring it. The receptionist was rather sloppy and one had to go to reception for tea and coffee.
Comfortable and clean with all facilities working well. I had to catch a taxi as the aiport shuttle stopped running before my plane arrived.
Helpfulness of staff. Location of hotel. Outdoor noise
They had a free shuttle to the airport which was great since I was alone and didn't have a car. My flight got cancelled and so I just needed a place to stay until my flight in the morning. The drivers were super nice. The receptionist was not very informative. I couldnt get into my room with the key, and she had forgotten to tell me i had to pull the handle up. They didnt have an elevator so I had to keep going up and down the stairs with my heavy bag to get this figured out. She had written the code to the wifi on my room key, but never told me, so I had lots of trouble getting on to the wifi. The walls are so thin and I could hear every little thing, including people walking down the halls and opening and closing their doors at all hours of the night.
The friendliness of staff, nice room, great shuttle service.
I cant find my room in hotel, nobody help me...!
getting us to transit station and picking up in timely matter Very small bathrooms
The room was comfortable and clean. Enjoyed the facilities and the free breakfast was great!
The hotel was close to the airport and offered a free transfer. The main "in-house" restaurant was Japanese therefore meals were slightly restrictive and if you were not keen on this style of cooking then you would have to search although there was a good bar just across the street.
Great experience. Friendly, helpful staff.
Helpfulness of staff and provision of shuttle bus
Staff, easy check in, professional NA
I'm sorry, but this place for the money they charge was simply horrible. I felt like I was at a comfort Inn or a Redroof Inn. It really sucked to stay there..... I'm sorry, but this place for the money they charge was simply horrible. I felt like I was at a comfort Inn or a Redroof Inn. It really sucked to stay there.....
Shuttle to Logan Airport and Boston Subway. Shopping Strip Mall next door. Friendly staff.
A nice hotel, staffed by nice folks. Failure to charge on basis of pricing supplied with reservation.
Grounds, hotel, and room were clean. No funny smells, stains, etc. Room was nice for the value. Not much around, next to a strip mall. But very close to other bussling parts of the city, downtown, and the airport. Hot water in the room was not hot- tepid at best. Staff moved us immediately and took $$ off the room/bill.
The staff was extremely friendly and we loved the pool. The shuttle from and to the airport was also very convenient.
Price Tap wáter non drinkable
Price and location relative to venue we were visiting. Tried to contact office prior to arrival and the phone just rang and rang and rang and rang, then rang some more. Answer the GD phone!!!!!
I booked this hotel because it was relatively inexpensive, near to the airport, and had wifi. When I checked in, the wifi didn't work and the staff wouldn't help make it work. I would have stayed somewhere else if I would have known I would have to drive to Starbucks to do my work.
The location Toi much noise and a bit inconfortable
Breakfast was fine. Bathroom was clean. There were no extra blankets when requested. There was no ice in the ice machine. Clerk got ice out of employee refrigerator as my son went down twice thinking the machine had not made ice yet. Were woken up @ 8:00 by yard maintenance right outside our window. Overall, the establishment was very shabby. There was a parking lot in back where our room was but no parking was allowed.
This was a last minute reservation. We needed a place that was close and inexpensive. We got what we paid for. We did not expect luxury at all but there were holes in the sheets from cigarette burns. Checking in was not a smooth process but it worked out.
Room had fridge and microwave So unclean
Pot smoke smell
Nothing Tiniest room and bathroom ever! Room had one chair and was dark. Would not return wanted non smoking as we have allergies couldn't accommodate suffered all night never again!
Staff very helpful. Close to airport. Parking limited. Very expensive. Vending machine sold out.
Due to the holiday weekend the facility was full & I couldn't change from 1 queen bed to a room with 2 beds when I found out my uncle was rooming with me but they told me I could get a rollaway. When we arrive at midnight, we were told there was only 1 roll-away & it was already taken. The clerk was vastly more interested in finding out who I had spoken to then in solving that problem. I finally had to nearly yell that he needed to focus on the priority at hand. We finally had him dig up some extra bedding and my uncle made a pallet on the floor. It was a ridiculous experience.
I checked in at 8pm. Went out for drinks. Came back around 12 to find my belongings in the lobby. I asked the front desk why my stuff was out and he continuously tried to tell me it wasn't my back pack. Once I proved it was he realized he made a mistake and gave my room to someone else because he thought the other guy was me. We got a room and everything was fine but if the second customer wasn't polite I could have lost my stuff. The front desk guy had 2 notebooks with unorganized notes and a stack of copied IDs in front of him which all seemed to be the issue. Am upgrade of the check in system is definitely in order.
location very close to airport trash not emptied from previous guest in bathroom
It is wonderful to have such a lovely hotel within walking distance of the airport. I had to fly on the day I arrived and again on the next ay, so I greatly appreciated the convenience of having your lovely hotel right next door. They also did a great job looking after my luggage until my next flights.
My stay was terrific. An overnite because I had a car rental and an early flight next day. The people at the Hilton were so helpful--the doorman/valet especially who helped me by directing me to the rental return that was close and sending the hotel van to pick me up. I returned the car and walked out and into the Hilton van. The facility is luxurious. A Starbucks in the lobby! I used the full exercise and weight room, lots of machines and plenty of room, with changing rooms attached. Adjacent, the pool and large hot tub were fully operational and super clean. My room was larger than I expected, well kept, and the bed was super. The staff here and management deserve many kudos for making this Hilton a first class facility. Thanks!
Really like the restaurants handy on the property. And the snack station. The shuttle service to the car rental and the airport was great. Made it very convenient for us to return our car and leave for the airport closer to our flight time.
Location was great The line to check in was very long for 1030 on a sat night. We got a room that smelled like smoke covered up by cheap perfume. We called down to the front desk. After 15 min of no one calling back, we went downstairs, got another room and the key didn't work. We went down for a third time and finally got a room and the key worked!
The staff were attentive. Wifi was free for me, but I'm a member of Hilton rewards which may have been why it was free. The restaurant had excellent food and drinks. Everything was clean and ran smoothly. the airport shuttle was great and they even ran to the rental car return to pick me up when I returned by car. This is a minor gripe. Usually I don't have a car when I stay at a hotel but the Hilton only offered valet parking for $44 dollars a day. Maybe my naivete is showing in that I think $44 as the only option for parking your car is excessive. There was a airport lot very close, but that was $29 each time you entered or left. It left you feeling somewhat hostage to the $44 dollars. Again, this may be very typical of hotels at airports and I am simply unaware.
Drunk men arguing in the hallway @ 2am
The front desk service was terrible. His name from the front desk is Henry. I am a foreigner. When I was checking in, I asked him if i have to pay for having breakfast. His face expression was like "what the fuck are you asking me that kind if stupid question?" And he was just looking at me for 5 seconds and answered that its gonna be charged. I felt very uncomfortable about his attitude. After that, when I entered the room, I just shocked one more because the water was leacking around the toilet and there was some hairs on the floor.. so I came down and talked to the guy, Henry about it. He said sorry about that and changed my room number. I said thank you but he didnt say anything. Its so rude. And also I asked him if i can have toothpaste and his attitudes was just unprofessional.. Very disappointed about hilton hotel.
I liked the bed. over priced for the room i recieved but i wqs flad to have somewhere to lay my head the bathroom
Proximity to Logsn is excellent. Views were great! Lack of restaurants, parking should be included.
It was very nice to walk right off the plane and into the hotel. Someone starting slamming doors very early and woke me up. It's too bad either the doors don't close more quietly or the rooms were better insulated for sound. I wasn't bothered by the aircraft, just the inconsiderate guest or staff member who was making so much noise.
24/7 shuttle service was excellent Bag check after having check out was convenient No complimentary breakfast No complimentary Internet
It was conveniently located next to public transit and hotels. Rooms were very nice and spacious.
Great greeting at the Spg counter.
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to
Very spacious rooms, great location next to restaurants (a lot of them), shopping, transportation, you name it. Kind of too big. Lobby was filled with tourists and flight attendants, just really massive hotel. I prefer boutique hotels.
Tarek was outstanding at the front desk. It was mayhem and he was efficient and delightful. In addition, Freddie, who ran breakfast like a clock, was a character. Combined with the location, you can't beat this Sheraton.
Loved the location and the view from my room. Overlooking the river and right next to fun shopping and wonderful cafes.
It was a wonderful experience. Very quiet and extremely friendly desk attendants as well as valet service. Valet parking needs to clarify outdoor signs.. I originally thought it was $50 per night, not just one payment.
Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
I was very pleasantly surprised at the overall professionalism and courtesy of the staff. The location cannot be beat if you're visiting MIT.
The location. They offered none of the amenities that typically are offered free at any other hotel I have stayed in. Very low value for the top money they ask for. I won't be staying there again on my next trip to Cambridge.
Convenient location. Clean room. Very helpful and pleasant staff. It's shocking that for the price you pay for a room at a Marriott that Wi-Fi or wired Internet connectivity is not free. Really? Bathroom vanity was very small, too small for two people to be getting ready at the same time. The under-mounted bathroom sink wasn't installed under the granite, vanity top correctly...surprisingly low build quality or QA, again, for the price of a room at a Marriott.
Close proximity to T stop is ideal. Bed was lumpy, hot water in sink was dangerously scalding.
Location to the T- able to access the whole city from the hotel Room was small for price
on the T very basic room for the price
Nice view, good shower, renovated lobby Room was old and unremarkable
Great location, good hotel. They should have a kettle in the room.
the parking attendants were very courteous . reception staff were very courteous too.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
restaurant was closed for dinner & breakfast
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.