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Excellent room and excellent air conditioning. A very central hotel in Pamplona but there are many closed streets so access is difficult. Once I found the way the staff were very attentive and helpful.
Welcoming and very helpful staff. The hotel is just a few steps from all the important sights of Pamplona. The best air conditioning and heating system we've come across - no noise and no draughts
Fantastic location, charming staff, lovely big rooms especially luxurious bathrooms
clean and modern within the old facade
The rooms were lovely overlooking the square and the staff we're accomodating The food in the restaurant was not as good as the hotel difficult to gain access by car
Very helpful staff. Superb room. Wonderful facilities. Car was taken from outside front door to car park and returned as we left. Difficulty in finding the hotel in the car. Because of the pedestrian areas it was very complicated to get to it. However the hotel reception staff were helpful in the utmost and eventually we made it although without SATnav I suspect it would have been impossible.
The hotel was very centrally located, yet in a quiet street in old part of town.
Location in the town center. Friendly staff. Rooms faced west and were warm. Wish we would have had a fan. Windows helped once the evening cooled off.
Lovely location; very friendly and just such helpful staff; we just want to go back!!!! Rooms could be a little more polished; but very clean
Excellent value for money
very lovely, warm lobby, good location
Ambiance. Limited selection at breakfast. The work on repaving the roadway and square around the hotel were still in fully swing, but should be finished in the next couple of months.
The rooms were bright and tastily furnished. The location is perfect, right in the historic center of Pamplona. No parking beside the hotel, but a underground parking quite close.
the staff were very pleasant, helpful and friendly room was sometimes a bit warm
Clean, quiet, and comfortable. Nice, friendly staff that particulary was accomodating and one gentleman who spoke great English.
The staff+ location all the rest....The decoration is ugly and the installation are very old, it really need to be refurbish-....Mould in the bathroom, mould in the food....horible breakfast, very low and deficient internet conection
Location Small, crampt room; horribly uncomfortable beds, etc.
Location is unbeatable. Good value for money. Small rooms, small bed.
It was in Pamplona Very expensive restaurant, degustacion menu only offered
Comfort cleanliness and location No
good central location, excellent standard of hotel, restaurant evening meal was top quality but unbelievably cheap - 26 euros for 3 course meal inc wine.
I could not find a single fault, the staff were very friendly and efficient, location superb.
The hospitality, location and atmosphere.
location near city centre restaurants and tourists sites
Great location. Good prices.
The location of the hotel was excellent, along with the cleanliness and comfort of the room. The staff were pleasant and helpfull. We had dinner at the hotel where there was a good selection and the food was of good quality if a little too salty for our taste.
I was very impressed with the friendly and professional staff and also the location, which is in a very interesting and atmospheric part of the old city.
Closeness to tourist places
Hotel was located quite central in the nice old part of the city and staff was helpful when asked. I booked a double bed and we were given a bedroom with twin beds put together. I consider breakfast should be included in the price.
Location, general quality, friendly helpful staff menu offered in dining room on Monday night was very limited and the food served was of a poor quality. Staff in attendance also had limited English.
Close to historical centre Quite challenging to find unless you have a satnav the dining room is a converted chapel, stark white and stained glass windows. Not an intimate dining atmoshere
very friendly stuff, close to the city center difficult to find, thin walls - noisy in the morning
The staff was very friendly, and the rooms were clean. The restaurant was beautiful. Valet parking and internet were free.
the location for the running of the bulls no spa, no gym
The location was very good: right inside the city walls and with their own car parking. The hotel is very new and has been furnished in a simple modern style with all amenities.
Helpful friendly staff, remedying minor problems (TV/computer access) within minutes. Excellent dinner in "Gourmet" restaurant, although as we were only guests eating there that evening it lacked atmosphere. Hotel's excellent situation would make me stay there again. A Menu of the day was displayed prominently in the hotel but did not seem to be available in the restaurant in the evening. The "Gourmet" menu was enjoyable but it would have been nice to have the cheaper alternative. Perhaps a misunderstanding?
We were given a 5th floor room with good views over park to mountains. The staff were pleasant and helpful. The price for the car park was a bit high.
Very close to the Old Town and Park. The room had a balcony overlooking swimming pool although we did not have time to use it!
Price Facilities Location
proximity to the old town breakfast was very ordinary ...especially when i paid 1700 usd for 3 nights. no free internet ...big downer for that room rate , being san fermin, they gouged me hard, like a bull
The fact it was central to the town but because Pamplona was so attractive we did not spend much time in the hotel. No
Clean and central to the centre Restaurant is expensive
I liked the convenience of location to the old town area. The nights were also very quiet which was important to me. My window was partially blocked due to improvements being made on the front terraces. So my terrace was inaccessible and I could not see out a window.
Position. Room very nice and well furnished. Not many international tv channels. Restaurant too expensive. Pay wifi connection
The fact that there was never even the hint of a complaint or a problem. Difficulty in finding it but the staff took my car and got rid of it immediately. Thank you Santiago.
absolutely superb and impressive
The elegant decoration of the common areas and rooms, the building is an old palace refurnished. Beautiful no
Perfect. From the booking to the check-out... One of my best "hotel" experience so far. We requested a baby bed through booking.com. An hour after the confirmation we received an email from the "Palacio Guendulain" telling us that the baby bed will be ready for us! In addition, our room was big, very clean, staff was nice, smiling and helpfull. This should be a 5* hotel. Maybe a better choice for the breakfast.
First class accommodation with high level of service from bilingual and friendly staff that made our stay very enjoyable. The Hotel is beautifully furnished. It's very convenient location.
location, beautiful converted palace breakfast was just ok
Beautiful new hotel in an old palace, the location was perfect for wandering around Pamplona old town.
wonderful standard of service and comfort
The pension is located in a central position in the old part of the city.The staff are very helpful and friendly.The pension is more like a home than the usual hotels and is all the better for it. It is situated on the 2nd floor ( as the address suggests ) but there is no lift.