Check in staff was friendly and helpful. Elevators did not work.
super clean, friendly staff wish they had a jacuzzi
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
Kind helpful staff
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
Almost everything about it was amazing Their pool facility does not have a hot tub
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
I enjoyed the continental breakfast was excellent. The bathroom tub held water in the tub. Other than that, I enjoyed my stay.
Value for money.
Restaurant was great. Like having a mini fridge and microwave in the room. Staff were friendly. Very small bathroom and toilet was really low to the ground.
location and price
The rooms were clean, the staff were friendly, the hotel was quiet, the breakfast was very good, and the hotel was located close to downtown Boston without the downtown Boston price tag. One of the hotel elevators didn't work.
Was the cheapest in the neighborhood, though still not cheap, imho. Street signs could be a lot clearer at the nearby corners. There should be signs at the parking lot exit to give you a clue.
It was clean, the restaurant was pretty good as well overall value good Weird size toilet in bathroom, like something you'd find in a kindergarten bathroom and shower rod was hanging by command strips.
very friendly staff internet connection could be improved, sometimes very slow
size of the room The bar/resturant in the hotel didn't look open at any point when I past it and breakfast was of a low standard
Not much The place just felt dirty. Floor was a little sticky. The place looked worn out. I arrived around midnight. No-one was at the desk but there was a sign saying will be right back. Went to the phone to call and it didn't work. The wash cloth (white) was kind of gray. Maybe something was wiped up with it washed and put back in service. Was noticeable next to the other real white wash cloth, Towels were rough except for the two bath towels I used. I will usually wake up early and do some work. I couldn't. I showered, shaved and went to work early.
The room was comfortable, clean. The bed was comfortable and the bedspread was white and very clean. That gave me alot of comfort knowing that the prads are washed often. There was a restaurant which was very good , but the menu was rather limited.
We never ended up going.there was a snow storm and i was stuck 2hrs away with no refund
Spaceious room and bathroom, clean linen and rags. Heating system
The staff was very helpfull with directions and knowledge of surroundings Tv had lost signal a few times...
Hotel was clean, in convenient location, and included Wifi and free parking.
Clean, easy to make reservation, friendly staff
It was very easy to access and extremely clean and friendly. No hastle whatsoever I didn't see any
Bed was very comfortable, staff was terrific. Bathroom needed some cleaning and the one of the towels had a big yellow stain on it .
None When I booked this online the charge was $189. I was charged 259 plus taxes. $314.74 Total. wow! What a rip off
Staff was good and helpful The king bed was in bad condition. The middle of the matress had an over use. It felt like a whole in the middle. As if someone very very heavy used it for a long time. I had a backache after just one night. All yhey need is to replace the mattress and it would be a great room to rent.
Noise from highway
I liked the proximity to Boston College. The room was cleam and comfortable. There was no foreworning of the extensive remodel going on. The hotel will be nice when finished, but was clearly not at its best. The restaurant was terribly disappointing-food was not good, and very expensive.
Arrived at 130pm to check in but was told room wasn't ready. When I returned later that night they told me they were overbooked and bumped me to a hotel 20 minutes away. Even though they paid for the cab it was an inconvenience.
Parking is 1/3 of the cost to stay in the cheapest room! We paid $100 for a small room, and parking cost $30. When we were searching for hotels - we filtered with " free parking." When we got there - not only was it not free, it was OUTRAGEOUSLY priced.
The rooms were decent size and nice overall for the price. NO PARKING!!!! There was no mentioned of no parking when booked my stay and had to pay $28 a day for the parking garage. So it was a group of 6 people with 4 cars....$28/day each. :( The staffs at reception were rude when I asked about parking. This was not a good experience and would not recommend to anyone.
The front desk associate had long, uneven and filthy fingernails. It was the first thing I noticed when he handed me my keys. Put a low - class spin on everything.
Clean, up-to-date room LOUD A/C
The room was beautiful and the bed was so comfortable. With four kids it was nice to have a night just my husband and I. Boxk restaurant was delicious. Our dinner was excellent but the deserts was not. The room was quiet and the staff was attentive and friendly. I don't have a bad thing to say
Clean room, front desk was nice! Bar staff was trying to close early. They were rude trying to rush is out.
Great location clean room and quiet
Location was great and easy to find. The overall hotel was loud, other visitors were loud and the room was noisy from them and the elevator.
The hotel and rooms are very nice. Our only complaint was that the ac unit was extremely loud as it was running.
Love the contemporary design and clean look of the rooms. European feel. Breakfast buffet was convenient but overpriced and mediocre.
Dinner table in restaurant had a nice view of river Given the price of hotel $300 for one night and the suburban location expected more. Room, 466 was an extraordinary ling walk from lobby. The hotel is poorly designed. Nothing was free. Had to pay $11 for the internet, no free coffee or hot water in the lobby. Housekeeper was knocking on our door at 8:30 in the morning then opened the door when we didn't respond soon enough. They leave an envelope in the room to remind you to tip housekeeper. I generally don't stay at Marriots so maybe they do this everywhere. The fan in the bathroom didn't work. Seems like this is something the housekeeper should notice and report. Would not stay here again.
Vue from the room. Staff is great. Parking is available. Not much really.
Clean room, comfortable bed, nice shower. They charge for WiFi in your room and we were charged for the breakfast buffet, even though our online booking through Kayak claimed the buffet was included in the room rate.
Super comfy bed. Very clean. parking fee of 9$ especially that the hotel is only accessible by car.
Comfortable bed, clean room & bath, quiet
It was reasonable The first floor rooms were very musty smelling and damp.
the staff was amazing form front desk to hospitality and I felt very comfortable there. you could hear the neighbors outside and through the bathroom vents
The staff is wonderful. Everyone is very friendly and helpful. The room was clean, quiet, and very comfortable. We got a mini-suite, which was great for having friends over. The pool was refreshing and well-run. Good food. Near boating on the Charles River. Nice grounds. Easy access from highway. Paying for wifi access. Food is pricey.
Great check in staff! Very personable. Room nice , comfortable bed:) Bedt room service. Lobster roll was superb! Especially the food !
After a 13 hour drive I would've slept on a cardboard box but what I got was heaven! The staff was beyond nice & very personable. The girl that check me in asked what I wanted in a room. Didn't demand or just give me a room. Made my first trip to Boston the best & set the bar extremely high. Would have been nice to have a guide to what was around the hotel. Being from out of state my wife & I had no clue what was around the hotel without having to do some investigation. Also, having to pay for wifi was a tad annoying.
Clean and comfortable. Just outside of downtown. In close proximity to food and other daily needs.
The Charles Hotel is centrally located in Cambridge, so it's very easy to get around the town. We walked wherever we needed to go and got there quickly and easily. The hotel has several dining options and an actual fitness club, not just a room with some cardio equipment and universal equipment. The wifi works well and the staff were all very helpful. It's pretty expensive to stay here, but we found a good deal on one of the discount hotel sites. I'd return in a heart beat.
Location was excellent. The room was very nice and comfortable. Excellent farm to table restaurant and bar. Although they had a parking garage, the elevator to the lobby was out of order so you had to take the stairs and the stairs lead to outside the front entrance. Very inconvenient if carrying any bags from the car and also because of sub-zero temps that weekend. Also no in and out access for self parking at $40 per night. If you leave you have to pay again.
One great thing about Harvard Square is the high energy and bustle, especially when school is in session. What makes The Charles so perfect is that it is a tranquil respite right on the edge of all the happenings.
Best Hotel in Cambridge/ location is perfect
Excellent service and superior restaurant. Very friendly staff who facilitated the check in and out as well as the luggage. I was in and out many times with my 7 year old grandson and he was always greeting with a smile. My daughter belongs to your health club and so they are used to going to your hotel. Overall, a well located, efficient and very quiet hotel.
The room was very drafty near the windows- lots of cold air coming in
The Charles is a perfect place to stay in Cambridge. It is well located, well designed with contemporary clean lines but still warm, and the Rialto is a fabulous restaurant in the hotel. We had a corner room which was quite spacious which we really appreciated as we were staying multiple nights.
Well decorated rooms. Convenient to Harvard square Officious front desk staff. Being told they couldn't change our departure and charges despite a family emergency because it was our fault we used a third party reservation service. Being told entirely dissimilar rooms were the same. Smelly comforter covered by clean sheets. No coffee maker in room. Ice available only on request from room service.
Great location near the center of Harvard Square. Rialto is an excellent restaurant. Regatta Bar is great if you like jazz. Hotel is in need of renovation. New England shabby-chic means it's just a basic hotel in terms of cleanliness and room amenities. Bathrooms are seriously dated and in need of complete redo. Service levels are mediocre. Business center is a joke (1 computer and an attached printer). Prices are very high: you are paying for the location.
Everything is within walking distance as I enjoyed a glorious autumn afternoon. I browsed endless rows of books at the Coop, watched rowers glide along the Charles River and ran stairs at Harvard Stadium while the football team engaged in a spirited practice. When I returned to the hotel, the room smelled great. They must have a special scent. I enjoyed the organic soap, shampoo and lotion that came with the room. Henrietta's Table is great for breakfast / brunch, and I highly recommend The Harvest for dinner. A very nice stay.
Location was great with excellent service and nice trait ants around in the plaza
The hotel did not live up to it's description. It was shabby not boutique-like. Just an old hotel with choice of soap. The location, while convenient, was your basic strip mall surrounded by more strip malls. The parking fee was to park your own car in an open parking lot. They did not tell you that parking spaces next door were free. All in all, pretty annoying
Free shuttle bus to Harvard Square
Very friendly staff! Great pool and whirlpool area! Beautiful room. One of the best fitness rooms I have seen in any hotel I have stayed at!
The close proximity to the train station and Harvard Square, not to mention the cinemas and other shopping conveniences.
This hotel is undergoing renovation. It needs it. The ac unit in our room was clearly old and beat up. There were holes in the halls where new cables are being or will be run. There were screw holes in the bathroom and an outline around them on the wallpaper of something that used to be mounted there, but isn't anymore. The water in the bathtub drained too slowly, it filled while we took a showe
$12 parking fee. Outrageous for the location! The desk clerk did waive ours when I complained that we would be there for only 10 hours. The room price was rather high for the value.
Location The rooms are old, they smell like stale cigarettes, and the gym is poorly equipped. Only one treadmill.
Size of bed and location old building, tattie in need of a lot of repairs (some most be essential!!)
Location, comfort and price Was not told view from rooftop was only at night. Thought parking fee was high
Nothing Over price for the room, no continental breakfast, area location was too busy ... Too expense hotel doesn't offer continatal breakfast for that price
Size of the suite; view of the Charles River; gym facility; proximity to Cambridge and to downtown Boston by car (but not by transit). It is not at all close to a T station.
The suite was a genuine suite, with a bedroom and a full sitting room. It was very quiet and therefore restful. The location could be a problem for someone unfamiliar with the area. It's pretty isolated--with the Mass Turnpike on one side and Storrow Drive on the other, and it's on the "wrong" side of the Charles River from Cambridge. You might say it's in the middle of nowhere, and you can't walk to anything close. In fact, it's only a 10 minute walk from Central Square and a 10-15 minute walk from Harvard Square. Knowing the area, I had no problem with it, and with excellent weather, the walks were quite pleasant. But someone unfamiliar with the area might want another hotel. Taxis were readily available, by the way.
35 dollars for parking for one night. Hotel workers protesting at 7am woke us up. Staff unlocked our door and came in while we were still in bed.
The hotel was very nice, staffordable were friendly and hedlpful, roooroom was great. The iron in the room was pretty low quality and couMD donwith an upgrade. Also, it was much further from downtown Boston and publicensed transport than I thought It would be.
Print check in service. Love the room, comfortable.
Extremely helpful and friendly staff. 24 hour parking access.
The rooms were spacious, view was great, beds were very comfortable. Unbelievably expensive rate for the property. They charged me more than the maximum stated on the door in the room!! And then I had a $35 parking fee on top! (You're captive due to the location, which can be tricky to access off Soldiers Field Rd if you're driving.) could not get the TV to work, or the in room phone! For the price everything should be perfect!
Liked the staff, very accommodating and professional. The layout of the rooms really feels comfortable, less like a hotel. The location works for me because it's close to my daughter. Love the cookies. Furniture in living room portion of room could use a good cleaning or update. It's a bit noisy, so if you like it very quiet, probably wouldn't work for you. Restaraunt menu selection is minimal also for the room service.
The hotel was always a good temperature Lack of information in room about facilities and choices
The hotel was outstanding. The staff were the most helpful and professional that we experienced on this trip. It was perfectly located between Cambridge and Boston.
We were looking at local colleges, and the location was ideal. We weren't able to take advantage of the T station just outside the entrance because of all the snow, but I'm sure that's a rare occasion. The rooms were clean and the beds were comfortable. The room was on the smaller side, but we expected that with it being in an urban area. Would have liked a continental breakfast, but there's a Trader Joe's nearby.
Location Overall quality of the hotel is poor.
Good location. Very quiet and peaceful. The bathroom counter was nice. For the price and quality of hotel I was very disappointed. It was an extra $10 for wifi. The shower was subpar and the toilet had terrible pressure/flushing capabilities. We ordered room service for breakfast and it was delivered cold. There was nothing spectacular about the breakfast and it was $98 for two people.
Location and the staff
Great service. I lost my credit card and the concierge was very helpful in getting that resolved. I had to wait 25 minutes for the valet to bring my car for pick up
Sumptuous luxury, privacy, waterfront location, Old North End proximity 500 building felt removed from the hotel and lobby: more residential; try for east-facing room in the building facing the harbor. Difficult to get to due to traffic: allow extra time
otelin konumu şehrin ünlü caddelerine yürüme mesafesinde bulunuyor. (Newburry ve Bolyston cad.)
metroya yakin ve merkezi kahvalti self servis banyo sabunu kaliteli sıcak su var ve tazyikli temizlik ve calisanlarin tavri daha iyi olabilir. cantamizi tasiyacak biri yoktu. oda cok soguktu ve dardı.
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
Very spacious rooms, great location next to restaurants (a lot of them), shopping, transportation, you name it. Kind of too big. Lobby was filled with tourists and flight attendants, just really massive hotel. I prefer boutique hotels.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
It was a wonderful experience. Very quiet and extremely friendly desk attendants as well as valet service. Valet parking needs to clarify outdoor signs.. I originally thought it was $50 per night, not just one payment.
Great greeting at the Spg counter.
Loved the location and the view from my room. Overlooking the river and right next to fun shopping and wonderful cafes.
It was conveniently located next to public transit and hotels. Rooms were very nice and spacious.
View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to
Tarek was outstanding at the front desk. It was mayhem and he was efficient and delightful. In addition, Freddie, who ran breakfast like a clock, was a character. Combined with the location, you can't beat this Sheraton.
Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
Was perfect for a night getaway to relax and unwind. The bed was so comfortable, you sank right in
Hotel was spacious and they had a Starbucks in the lobby To start they double charged me and it took over 12 hours to get my funds back and all the manager said was well I'm happy you got all of your funds back. Disregarding it was my birthday weekend and when they did that it overdrew my bank account and I was not able to do anything because they held my funds. On top of that the setup in the room was terrible you can't see the tv from your bed you have to sit on the couch. The tv was so old picture was terrible and screen kept going black so we changed rooms! last But not least after they cleaned my room my diamond earring went missing the manager on said they are looking into it and the lady who cleaned my room left and said she probably swept it up and they wouldn't find it ....we probably won't be back
I loved that they provided us a cot for no extra charge, the beds were comfy, everything was very clean, people were nice, everything was great! I didn't like the expensive breakfast, it was pricey and not very good at all, maybe a free continental breakfast would have been nice.
Very clean and the bed was really comfortable. Loved having the Starbucks cafe but would have liked some sort of complimentary breakfast available. Great location for our purposes and loved the underground garage. Nothing
Liked the spacious, clean, new room. Enjoyed working out in the fitness room. Close to Boston, N.H. and VT. Also, Waltham has a vibrant downtown with lots of good restaurant and interesting shops. No free breakfast.
A window I could open, to cool my room down before I went to bed.
The cleanliness and comfort of rooms werte excellent Room opposite escalator 505 was very noisy due to noisy erscalator
proximity to downtown and Harvard; price was good when compared to other locations in the area that were close to the city core (1 mile walk to Harvard Central Subway, 20 minutes after thta to major points in the city. This place was definitely on a budget. There was no Internet available in the lobby; the plumbing in my room needed work; it had a bit of a rundown feel to it. It is a 2-star trying to pass itself on as a 3-star. But for the location how can you complain.
Nothing specific but I kindly like the location. Internet service was very bad, Lobby was boring !!
Decent, basic accommodations. Great Chinese restaurant on premises - authentic, not "American" Chinese.
It did not rain on me! More like a transient htl.
Although the room was clean, which is excellent, the bath tub was a bit old. After all: a good value for the price. By the way, the chineese restaurant on the first floor was really really good. My laundry bag was not picked up. I got into some troubles because of that.
the room was big and full of light, the atmosphere was very nice and the position was quite comfortable!
I liked the easy check-in and reservation system, and the on-site free parking. I also enjoyed free internet signal and the ease of signing on to it I didn't tlike the fact that I could hear other people's plumbing (toilet flushing especially) that seemed to go on all night long and to come from every direction. It made my rest less restful.
The service was very good. The sound pollution, so many sounds, people singing, talking and walking in the corridor. To many gypsum walls in the hotel structure is not good for sound in bed time. By other hand the bathroom haved a big lick in the roof when the people in upper floor is taking a bath...
Nabil as my driver
Friendly staff Quite out of the way for city centre, stayed in south wing which is complicated to reach from lobby, could do with fresh paint
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
good location bed too soft
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
yes it was good yes it was good
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.