The room was decorated beautifully with a nice contemporary feel and the bed was comfortable. Mold in the bathtub tile wall. There was quiet a lot of it so doesn't appear they do a good job of cleaning the rooms.
Flight was delayed a full day, so we headed over to the hotel and was pleasantly surprised at the how much we got for our money's worth! The staff was extremely accommodating as well.
Friendly staff Facility, Elevator was not working. We had to use staff elevator. Construction/renovation on the floor, right in front of my room. Dust and noise.
It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs! Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.
staff and cleanliness the elevator did not work. We went to the service elevator.
The crisp white linens every day along with big fluffy towels. The staff were uniformly friendly and helpful. Being able to check our bags for a couple of hours on the day of departure prior to leaving for the airport was very appreciated.
three windows in my room. Three urns of cold drinks in the lobby every afternoon. only one small elevator working for the entire week
Location is perfect, hotel is beautiful, clean and comfortable. Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.
The room was very clean, the set up of the room was modern and fresh! would stay again. they are doing renovations on certain floors.
the staff was vert friendly and helpful. the room was largge for ny and very comfortable. the diner across fromthe hotel was very ny and had quiet a variety and would deliver. market closs by. everything you neeed for a relaxing ny trip their were problems with elevator but not serious to cause any discomfort
Clean, nicely designed rooms; comfortable and cozy Construction work in rooms opposite - woken up by loud drilling and hammering at 9am for two of my three night stay. I think I should have been alerted to this fact before I registered.
Location Price Cleanliness
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
Excellent - will definitely stay there again in the future.
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Location is great on upper west side. close to subway. Rooms very attractive and modern. I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
Great room, location and a friendly staff Nothing really
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
sadece yeri iyiydi ben hayatımda bu kadar somurtan ve ilgisiz çalışan görmedim, soru sorduğunuzda bir dövmedikleri kalıyordu...odanın tuvaleti tıkandı ve gözümüzün önünde pompayı sallayarak geldiler ve pompayı ve pis suları odanın halısına sallayarak hiçbirşey olmamış gibi çıktılar
yer ve sınıfına göre idare eder .bulunduğu yerin metroya yakın ve çevresinde her imkan olması açıklarını kapatıyor.
Odalarin ve otelin dekorasyonu iyiydi. Oda kaldigimiz sure boyunca hic isinmadi. Kesinlikle odalarin isilarini ayarlama konusunda bir sey yapilmasi gerekiyor. Ayrica otele giren cikanlar daha iyi denetlenebilir. Gecenin bir yarisinda odamizin kapisinda gurultuler, bagirismalar duymak hos degildi.
Otel dört Katlı ve Asansör yok.Odalar kutu gibi.Valiz açabileceğeniz yer yok.
Calisanlar iyiydi sicak kanli insanlardi. Otel de odalar birbiyle uyumlu degildi, yani muhtemelen ayni para veren insanlar aynı standartlarda kalmiyordu.bir digeri ise, paylasilan banyo olmasi gercekten kotu, sartlarinda banyo temizligininde kotu olmasi isi daha da kotulestiriyordu.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
Comfortable although small room with 2 standard double beds - quiet apart from drown of airconditioning outside. Staff all very friendly and helpful. Excellent location very close to subway, Central Park and Natural History Museum. .
high quality establishment with attractive look and feel in excellent location
convience My key did not work the night before I had to leave the next day but your staff fixed it.
Superb location on upper West side. Excellent staff including concierge service. Good, clean, room with turn down service and appropriate amenities.
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
Conveniently located (center of Manhattan, near Central Park) and easily reached by driving. As it was an older hotel the rooms are compact by current standards but still confortable for one (perhaps cozy for two).
the kindness of the hotel staff.
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
Oda yeterli gün ışığı almamakla beraber son derece geniş ve rahattı.Odadaki çay/kahve makinası, buzdolabı ve mikrodalga bu oteli öne çıkaran özelliklerden. Lobideki internet bağlantısı odukça ucuzdu.. Ve en öemlisi metro istasyonu neredeyse kapıda!
Metroya ve ana caddeye cok yakın. Central Park ve Museum of National history 'ye yurume mesafesinde, Temiz bir semt. Otel odası temiz ve duzenli. otel guvenli ve odedigim fiyata gore oldukca iyiydi. Tekrar gitsem orada kalmak isterim. Odalar cok kucuktu ama yine de otel tüm beklentilerimi karsiladi.
I was at this hotel for 3 nights and enjoyed in the early fall on my own little party vacation. Very clean and good price. One front desk employee was rude but the other couldn't have been any nicer and helpful so just know who to go to. The staff was also the only knock I had or had read about in my research for the trip. Night life was younger about a $15-$20 cab ride away but day time had plenty to offer. Well worth price and would go again with a date.
The bedroom is luxurious. Having the sitting room with a second TV was great- have not seen that elsewhere..Loved having open parking across the street at the Museum of Natural History. Many good restaurants nearby. And Central Park- I thought the welcome was thin- they did not tell us that breakfast could be had on Floor 2- even just coffee. Did not have coffee pots in room-I missed that.
I liked the location next to Central Park. I was given a lower-grade room with twin single beds instead of twin double beds initially. On questioning why the response from front desk had an air of "we almost got away with it" and "we are doing you a favor moving you into the better room." I had to book a room online because obstacles and excuses were given when I tried to amend my booking slightly.
The location is excellent. It is right across the street from The American Museum of Natural History and adjacent to Central Park. The neighborhood is great--lots of families out walking and lots of dogs. There are lots of restaurants within walking distance. I am a middle-age female, and I walked around at night and felt safe. Also, a subway stop is across the street. I had a car, and I parked overnight at the museum garage for $26 per night. The hotel was quiet, and the staff was friendly. The room I stayed in was adequate, but it was not as luxurious as the picture on the website. The desk chair was worn out. Very small TV . Had to pay for internet service and had tech problems with it. The bathroom was clean, but a bit small and quaint--like staying at my great aunt's home. The air conditioning ran full blast the whole time, and still the room was too warm and stuffy for me to sleep comfortably. My room was on the 7th floor and I had to take the elevator to either the 3rd or 11th floor to get ice every day. Also, soda and snack machines are on different floors. Too much hassle!
Location was excellent. Cabs, metro all accessable. Lots of good places to eat and shop that were close by. Lots of park greenery to make it relaxing. Atmosphere of the hotel and clientelle are very friendly.
Great location for the finish of the New York City Marathon. Comfortable beds. No free wifi in the rooms and only one internet access in the lobby.No facilities for tea /coffee in the room. Room was overly hot and cooling fan rather noisy. Breakfast choice was a bit limited
Great service and close to many destinations
Ok standard and clean rooms. Very good location near Central park and 1/2 block from subway on 81st. Small rooms and unfriendly night staff.
the area the access to the park and nothing else they did not switch on the heating when we asked, the answers of the staff were always like in a bad mood. its a pitty that we extend our stay for another 4 nigths when we arrived
The hotel was located in a good spot for visiting NYC. Its location to many attractions is great. Help with parking facilities would have helped. it seemed you were pretty much on your own for parking.
Visited Central Park and the us Open tennis tournament. Both were very accessible from the hotel - either a short walk or via the subway. Would definitely stay there again.
Great location, bed was comfortable, TV was nice, clean for age of hotel, sheets and pillows were comfortable. Very Dated! Poor quality construction. bathroom WAY TOO SMALL. Bedroom HOT, Living Room FREEZING! Asked to fix 3 day in a row...finally changed rooms.I could NOT HAVE BEEN FIRST? Old towels, cracked toilet, dated fixtures. $70 half bottle wine?
My wife and I were in town for an awards ceremony and wanted to have a special first class stay near Central Park. The hotel was so nice and the staff were friendly and very accommodating. They even provided us with a limo ride to our event with just a quick call to the front desk. Everything was first rate and the room, view, and decor was very upscale adding to the New York experience. The location was within walking distance to all the best shops, dining, and attractions so that we did not need a cab while we were there. The best part was a view of central park and the room was very quiet with no typical street noise or horns blowing during the night.
A well thought out room layout (jr suite) and everything clean and working. Very friendly employees. An effortless hotel experience where you can tell they are sweating the details. it's not a great room lobby hotel and the views aren't city vistas. But if you value functional comfort Trump Int'l is the best value at the higher end of NYC hotels.
In addition to the beautiful suite and comfortable bed the hotel staff makes the guest feel welcome and at home. I highly recommend this hotel if you want luxury, a feeling of warmth and friendliness, and safety.
lokasyon Business imkanlari gelistirilmeli. Daracik bir odada iki eski bilgisayar ve eski bir printer ile gecistirmisler. Cok yetersiz. Business traveller icin cok yetersiz.
şehir merkezine yakınlığı halıların daha iyi temizlenmesi
you expect little of a hostel in N-Y city and this one made the $40 a lot more than just a night in a budget accomodation! I have been in far more expensive hostels in the City and they are no match for this one. Definitely recommended.
Great place to stay if you are traveling alone to NYC Na
Odalar kötü, klima eski ve ses yapıyor , odalar çok pis, yataklar eski.
çok temiz bir otel.
Kat görevlileri, kapıda rahatsız etmeyin asılı olsa bile, mutlaka kapıyı çalarak, izin istiyor. Çarşaflar kalış süresi boyunca değişmiyor ve pis, klimaların motor ve çalışma aksamı pencere dışında olduğundan, yağmur yağdığında gece gürültüden ve su damlaması ile yağmur damlamasına bağlı olarak çıkan sesten dolayı uyumak zor oluyor. Banyo havluları da çok eski ve iyi yıkanmamış olabiliyor, banyo, duş ve küvetler kalış süresi boyunca iyi temizlenmiyor. Odadaki elektrik priz adedi az ve europe şarjlara uygun değil.
merkezi bir yerde olduğu için ulaşım çok kolaydı. fiatı ucuzdu.çok temizdi. mutfağı vardı.
Otelin bulunduğu konum heryere ulaşım konusunda rahatlık sağlıyordu.Yolda vakit harcanmıyor.Bu çok önemli bir detay.Otelin etrafında her türlü ihtiyacını karşılıycak herşey mevcuttu.hiç bir konuda sıkıntı yaşamadık. otelin iç havalandırması iyi değildi..katlarda ortak kullanılan mutfaklar vardı.ve bu yüzden koridorlar felan kokuyordu.havluları daha temiz ve yeni olmalı.hijyen olayına biraz daha önem vermemeliler.
The staff was very welcoming. Everything was clean and comfortable.
The staff was friendly and attentive. The price is hard to beat in NYC without going to a worse part of town or staying at a hostel. Having a full bed (a touch firm), a TV, window, and own shower and toilet was great. Three blocks from subway (A,C) lines. It's hard to complain because of the price. Room was decently clean. Elevator is slow.
The doorman was friendly and tried to be helpful. No one seemed willing to really help when we had a problem. We had to call every day to get a complete set of hand towels, bath clothes and regular towels. The plugin would not keep the items plugged into them. My hairdryer plug kept falling out. The bathroom fan, which had to come on with the light, was so loud it gave me a headache. You have to let the water run for several minutes before it even tries to get hot. They don't have ABC on the TV. I asked if they didn't have it or I just wasn't working the TV right. The lady at the front said she didn't know if they had it or not and didn't know how to find out. You have to pay $10 for 24 hours of Internet service. Called the front desk and let it ring at least 30 times. She didn't answer. Went down stairs and she is sitting at the front desk. Just didn't want to answer the phone I guess.
Finding a hotel in Manhattan for that price is hard. It isn't very fancy, but has the basics. If you are in NYC for a short trip, and you're mostly running around outside and you come to sleep only, this is perfect for you. The heater has no settings in which you can change its flow; by the middle of the night, we were all sweating and sleeping with our clothes off. Given it is winter, I can't complain too much. Standard double beds, tv with no decent channels, wifi you pay for separately, a wardrobe for your suits to hang, a little coffee table and a nice bathroom.
I didnt liked anything at all, its was de worst experience someone could ever have. I even left the hotel as soon as I got to see my room m, didnt care about the non refundable thing. The staff was not friendly, there were beds all over the aisle, the room and the bathroom were both disgusting. The photos were so different than the real thing. Plus, the entire place smelled so bad.
I'll never understand people who book a cheap stay and expect the Four Seasons. I feel we received a great value for the money in one of the most expensive cities in the US, which allowed us to maximize our trip. The staff was super friendly, helpful and even fun. That being said, if you are put off by a desk person kicking back with their feet on the desk and smelling herbal scents drifting from the back room, this place is not for you. If you are put off by worn finishes, tilted floors, or lack of amenities – this place is not for you. For an amazing rate we received a clean, comfortable bed, a friendly staff, a place right on the subway line, and we never saw an unwanted critter. We always felt safe walking to and from the subway even well past midnight (however we are rather "street smart" for lack of a better term). If you are only going to be in the room to shower and sleep, why spend hundreds of dollars a night? (Talking to my fellow 99%ers here). I've stayed in everything from luxury hotels to sub-grade highway motels, and this place is more than adequate for the money. If you are looking for luxury, spend more. Much more. If you are a smart traveler, you can feel comfortable booking here. The only thing I wish for is that the hotel could pick up and move south of 59th St., but of course the price would go up! 15-20 minutes on the subway isn't bad to get downtown.
The young lady who worked at the front desk on mornings need a little bit of training in customer service and the experience would have been excellent for my purpose of business. Completely unsatisfied with the way she spoke to my mother. No respect. My mother called me in distress. The clerk was right about what she was trying to communicate and I accepted that as my responsibility, and rectified it. But speaking to my mother as if she is poor and can't afford their room (which we only stayed at for location purposes) is unacceptable. She is dangerous to your establishment if she remains untrained since you never know who your establishment will entertain. Your establishment should be grateful that the other woman, who works on afternoons, is the darling that she is. Good choice for business.
Sheets and a blanket was a pleasent surprise! Also cleaning every day was luxury thing. Room was warm and the hallways were in good condition. Bed was comfy too. Staff in helpful and you can enter the guesthouse anytime. The toilet at the 9th floor is hidious. There was some little bugs flying, I thought that okay whatever, but when I saw a cocroach I thought this is too much. You can use the swimming pools showers and toilets, they are renovated and in excellent condition.
Excellent location near Central Park, close to subway stops. One of cheapest places to stay in NYC. Single room had AC, small flat screen TV, desk and chair. Free wifi that works fairly well. Can store luggage before checking and after checking out for $2 per bag. Can use Y facilities, gym, pool, etc. Communal bathroom is usually a mess. Water on floor, sinks stopped up and horrible smell. Sometimes noisy with slamming doors so bring ear plugs just in case
Location was excellent and price was affordable. $2 to store a bag was reasonable and security staff assisted with that cheerfully. Perhaps it was an off day, but the 8th floor had a pervasive odor that was unpleasant to say the least. I also was cursed with untidy floor mates who messed up the bathroom and this wasn't cleaned during the 14 hours I was sharing it. The front desk also had an indifferent attitude while checking in - almost as if my presence was disturbing their other plans for the evening. I am pretty tolerant of shared facilities and budget properties in NY, but overall this experience managed to fall even below those standards. I enjoyed my stay at the East Side Y last year, but this stay at the West Side Y left a lot to be desired.
The location was perfect as we were across the street from Central Park, close to Lincoln Center, Columbus Square, and other great cites in the city. The staff was very friendly, and I appreciated the fact that there was a security desk in the lobby. The beds were surprisingly comfortable for being bunk beds and the room was very quiet as our window faced away from the street. The shared bathroom and showers were a bit of a challenge, but, considering the price, wasn't too bad just inconvenient.
Good value and great location. Great staff and security as well. Clean sheets and passable furniture. This is definitely an alternative to the el cheapo rooms in the East Village and felt safe at all hours. I would recommend this place again when traveling on a tight budget. The glass shower doors afford no privacy when showering. Don't know how the women's showers are configured, but for the guys, it's three next to each other across from the sinks/mirrors. I was brushing my teeth at the mirror facing the mirror and the guy behind me in the shower was, well I had to close my eyes. Also be advised that this is a really nice hostel, so expect loud kids late into the night. However, never enough to wake me up (I was there for five nights).
It's very closed to the central park. The bath shower is old and hard to be used.one of the shower's ceiling is leaking.And it's not convenience to use the hair dryer.What's more, I lost my pajamas at at the hostel.It just disappearred in my room.And the housekeeping said they may take it as the laundry.This is redicules!
Pool was fun. Staff was wonderful. Room was inexpensive. Location was great. Room 905 -- private bathroom was nice for us traveling as a father and son. Very Spartan. Feels like an old apartment building or dorm room -- room floor is linoleum, tile is old, windows are old. The room felt clean, but there is grime in the corners.
Best location Bed is not comfortable
Noisy: banging through the night. Cleaning staff did not respect do not disturb sign on door knop
Wow! to the location and gym facilities. With just a few small fixes, this could be a great (NYC inexpensive) place to stay. There was no facecloth provided There were ZERO coat hangers in the closet in my room, despite lots of space for them. One of only three showers in the only male bathroom on the 9th floor was broken (the water control handle was broken off) and could not be used. Your wifi network system blocks all access to destination port 465, ie SMTP, one of the oldest and most basic protocols on the Internet. Yes, many people get their mail through the web (http) nowadays, but many of us don't, and there's no security or other reason to block ssh, ntp, smtp, etc ports. First day, there was no shampoo nor conditioner in my room Second day: there was conditioner but no shampoo in my room. There was no water fountain / source of drinkable water on the floor (bathroom taps sprayed). On two cold days in late April, the room was too hot at night.