the room was big, comfortable, good air condition, silent, good location of the hotel, helpful staff.
good location for city with most things within walking distance. Alhambra bus just a few min walk away. room good but air con did not work well and had to leave windows open at night which then caused a problem with noise.
Good service and a great value!
Very poor understanding of other than spanish garage too small for our medium car
Good location, nice room, in bright colors, very kind and helpful staff. The carpet was not clean (no vacuum), the room a bit dusty, but the bathroom and beds were proper.
Beautifully located in a lovely square, very nice spacious foyer. None that I could see.
Friendly and helpful reception. Breakfast rates much too high, so that we had breakfast outside.
Reception desk was very pleasant and helpful throughout the stay. Location was convenient to center of town and walking around the village areas. 10 min. cab to Alhambra and to watch Flamengo in the "cave". Lovely restaurant attached to the hotel.
Merkezi sayılabilecek bir yerde.Odalar büyük, banyolar kullanışlı.Otel içindeki çiçekler çok hoş bir ortam yaratmış. 4 yıldızlı otelde bavulunuzu taşıyacak eleman bulmak zor.Ya yok, ya da meşgul.Şu sıralar önündeki yol inşaatından dolayı camları açınca çok gürültü geliyor.Kahvaltı salonunda görevli garsonlar asık suratlı ve hiç ingilizce bilmiyorlar.Konuksever değiller.
clean and large rooms. 15 min walk to center. good price for last time. road working front of the hotel. a little bit dusty.
The room was very complete and comfortable and the staff very friendly and accurate.
Good facilities though they did not have any record of the booking. Luckily, it was out of season so they managed to find a room for us. the staff were pleasant and efficient. More of a business hotel than one for travellers. It was a good 15-20 min walk into the centre of Granada.
reception staff were excellent.many thanks Alberto no tariff displayed for the minibar only 1 english tv channel
In our case the negative experiences prevail. Therefore we cannot recommend this hotel. I am sure there are much better choices. This hotel was one of the most chaotic we have experienced so far. At the reception was an unexperienced person, although very kind. First we got the key(card) for a wrong room. In the bathroom the glass wall between the tube and the rest of the bathroom was missing (obviously there used to be one before) so that after taking a shower there was water all over the bathroom. Poor English of the reception staff (e.g. we asked if breakfast is included and they said yes, but in the end we had to pay 10 Euro per person). Breakfast was not bad but not worth 10 Euro. The hotel is a little bit difficult to find by GPS as there are many construction works around the hotel and many roads are closed. Swimming pool was still filled with water but closed
Although off season, the food was magnificent and plentiful. The hotel was spotless.
Modern contemporary design hotel, excellent facilities (although would have been good to know in advance that the pool and jacuzzi are on an outdoor terrace, and only open between June-September). The staff were super helpful - called taxi's for us, valet parked and returned our car from the parking garage underneath the hotel, and were quick to service any requests regarding our stay. Room was clean and comfortable, good space for unpacking and loads of wardrobe space too. The bathroom was high quality with granite surfaces and bath surround, and the power shower was well needed after a hard day's snowboarding in Sierra Nevada!!! Good access to the centre of Granada - a short walk or taxi ride takes you to Carrera de Genil where you will find many shops including the El Corte Ingles department store. This hotel also has very easy access back onto the ring road and is easy to find coming into the city. Will definitely stay here again.
Because the facilities
the parking is apart a hotel, so i didnt like, that is necessary to cross the road.
Nice room, good staff, clean, no noise, good airco, nice bathroom, swimming pool to cool down at end of day Location (15 min walk to center - bus is available closeby) - Jacuzzi didn't work
Very large room. Despite what is stated, there was no wifi in the room. Internet in the room was possible with a (very short) cable, but if you're unlucky, they are all gone (as I've experienced).
It was a brand new hotel - the room was large & modern with all required comforts. The hotel was still under construction but this did not effect our stay in any way From the website we thought the hotel was in the Sierra Nevada when it was a 30 minute drive away
Lovely hotel, new, clean and helpful staff. I took a bit to find but apart from that a good experience.
1st lady at desk excellent most staff unhelpfull - bathroom aqnd toilet no doors and glass see through walls!? - boked for 2 nights but left after 1 because genarally horrible hotel -
Quiet, clean and spacious room. Free internet access available throughout the hotel. The hotel didn't seem fully operational. It is located at Monachil and rather hard to find. Not recommended unless with own car or with tour group. Air cond. in our room didn't work during our stay. We suspect it was centrally controlled. Wireless internet is only available in the lounge area.
There was no wifi in the rooms and the breakfast was really poor and the hotel bar closed at midnight
We ended up being charged more than what was quoted at the actual place. Plus, our elevator did not go to the floor. Rather we had to get off and climb stairs--my mother had a difficult time, given that she recently had surgery.
Very modern and spacious rooms. The whole hotel is lovely. The reception staff were very welcoming and helpful...Nothing was too much trouble for them and they were obviously genuine in their relationship with the hotel guests. Spa still not open but not too much of a problem. Smoking was allowed in the bar although it had a separate non smoking room adjacent. This prevented us from making full use of the bar.
I feel that you should not have to pay for parking and the hot breakfast needs to have more additions like beans and mushrooms
Excellent hotel with comfortable well appointed rooms. However, the hotel was newly opened and still not fully operational. Good location for Alhambra Palace and sking in the Sierra Nevada.
the service, rooms,and view were great-would stay again
Otelin bahcesi olmasi ve girisin kalınan odaLARDAN farkli̇ olarak eski̇ ferah koskun guzelli̇gi̇ ve konforu kalmaya deger Cevre turlari ile ilgli yeterli bilgi yok. Design oteliz diye brosurleri musteri̇leri̇n gorecegi̇ yerlere koymamalari olumsuz. Konser etkinlik cevre plajlar ya da kulturel faali̇yet brosurleri̇ yok
Otelin konumu çok iyi, görülmesi gereken yerlerden biri olan Elhambra Sarayına çok yakın, yürüyerek 5 dakika bile tutmuyor. Ayrıca şehir merkezine ulaşımda oldukça kolay. Çalışanları ingilizce biliyor ve oldukça kibarlar. Odalar gayet temiz. Otel akşamları belli bir ücret karşılığı flemenko gösterisi için program hazırlamış, böylece flemenko seyretmek isteyip de nereye gideceğini bilmeyenler için çözüm olabiliyor... Tek olumsuz yönü havaalanına gitmek için taksi çağırmalarını rica ettiğimizde taksi için anlaşmaları olduğunu,rezervasyon yapacaklarını ve yaklaşık 20 euro tutacağını söylemelerine rağmen taksi şoförünün bizden 35 euro alması oldu...
El Hamra ziyareti için ideal bir otel. Otelin hemen karşısı El Hamra Sarayının girişi. Hizmetleri güzel bir oteldi. Memnun ayrıldık.
Loved the hotel, would definitely go back and recommend it!
Having bus stops just outside the Hotel for both city centre and the Alhambra made the location ideal. Also the hotel was very easy to find and had good parking facilities.
Excellent..... It's neighboor is the Mezquita. The house was built by the romans, before the muslim arrival. It is a trully incredible experience. The hotel staff is cordial and the hotel offers everything that a tree stars hotel does.
The hotel was easily reachable by car and within easy distance of the Alhambra. The design of the rooms is nice. As in almost all of these kind of hotels it is impossible to control your own room temperature. The airconditioning didn't work, therefore I complained about our room being too hot too sleep to the reception and the receptionist said she would turn down our heating in her computer system and advised us to open a window. Even after that, it was so hot in the room that we had to sleep without sheets. Opening the window helped a little but brought in the sounds of the very busy conjunction of streets on which the hotel is located. The second night the room seemed even hotter and in the middle of the night i called the reception to complain, but both phones in the room didnt work! It was impossible to sleep in this hotel. Would never go back.
Everything about this hotel wa just fine - staff, rooms, cleanliness ad breakfast. Must travel to city center, but I was prepared for this and Ididn't mind.
I booked this hotel based on reviews alone and it did not disappoint. The hotel was opulent and luxurious, and the staff was impeccable. It was the nicest place we stayed in Spain, and it was not the only 4 star hotel; it was noticeably better than the other 4 star accommodations we chose.
A really great hotel ideally placed for Alhambra palace within an uphill walking distance. Bus stop right outside to take you into the city at 1.2 euros. Large comfortable room with mountain views, great buffet breakfast with loads of choice helpful friendly staff at reception, on site underground parking (extra cost), overall excellent.
Nice hotel, great room. Enjoyed the hotel. There is no parking at this hotel. The description said there was. Street parking was available, but when we followed the instructions from the front desk and parked where he circled on the map, the spot was not legal. I narrowly avoided a tow and got a ticket.
Nice modern styled, compliments! Good facilities The wifi internet is not working. That's a shame, becaurse it is an important facility for us.
modern very comfortable Hotel-big rooms and good views (624). Bus stops outside to reach city centre, every 15 mins 1 Euro. Very sharp towel rail at front of wash basin- both wifes (two bookings) scratched themselves badly!!!!1
Think this is a very new hotel as it took for ever for staff to check us in, sort out small problem with car park.
Very helpful staff, close to city center.
nothing location and out look of the hotel
Location, price. No cafe/restaurant or bar available. Needed to use hotel across the road. Even to buy water.
Very good location. A bit small room. Mayby it is not suitable for long stay.
good location no breakfast facilities
The staff were very helpful hotel very central location
Very polite and helpful staff. Excellent location, 2-3 minute walk to the heart of the centre of town. Very clean and modern room. Excellent value for money. The Room was compact (a little on the small side), but very clean and modern
We found the hotel ideal for our overnight trip to the Alhambra and the opportunity to experience the historic city. It was convenient and adequate for purpose. There was noise on the street with late night passers-by but the room was pleasant and comfortable, better than average for the price.
Location, service Poor breakfast
Reception staff(Laurena)excellent and extremely helpfull. Bathroom showing signs of wear .tiles and woodwork
Clean and comfortable room with balcony. 10 minutes walk from town centre and Alhambra. Helpful staff. We were able to leave luggage until late evening after checking out at 12pm. We got no reply when we rang for room service. The outdoor pool was full of leaves and the spa treatments available were very expensive, €23 each for the indoor heated pool. That was disappointing since the facilities were the main reason we chose the hotel.
We have been twice before and wanted to return as we knew how good it was.
The location is very good, quite close to the city center as well as alhambra. The location has very few parking places and I have considered the prices of the hotel parking a little too expensive.
The rooms with balconies are very nice to sit out on in the summertime. The foyer of the hotel is well presented. Our room appeared as if it hadn't been painted in about 30 years. The rooms could do with updating, but the bed linen & beds were clean. Not all the facilities the hotel listed were in the room, for instance we had no mini bar, & there was only one plug socket in the room. The pool had some leaves and dust in it, however people still enjoyed it.
Use of Spa which is free to residents in the a.m however this was not highlighted so guets should be informed. Staff ere freiendly and efficient and Spa was superb nothing
Quiet area but easily accessable to all the sights of Granada. Spa facilities available We would have liked drink making facilities iin the room - tea & coffee
Had an excellent massage in the spa Air conditioning in room too noisy
large room clean breakfast very poor, quality and quantity both bad
Convenient to leave the car outside. Rooms were large. The hotel was on the edge of town and so it was a 15 min walk to get into the centre of Granada. Not ideal for the Alhambra, Albaicin or city centre sites. Decor was a little tired and in need of a lick of paint in the rooms and corridor carpet was pretty stained and grim. The hotel was also quite noisy as you could hear chairs dragged across floors from rooms below, above and either side. Though full when we stayed in October, it was a souless place - no-one in any public rooms or bar.
Location Noise from street at front, and from refuse collection at 01.30 am one night
Very comfortable and cozy hotel, great location. Good value for money. Very friendly staff!
Old fashion hotel, well located in centre of Granada. Very clean, quiet rooms. Helpful staff. Not so easy to access by car, one needs to park on side of hotel on a pedestrian only street, the porter parks the car for you. Very basic breakfast buffet. It would have been nice to have more fruit and yogurts.
the hotel staff was simply great! They gave us info about the visit at the Alahambra, typical restaurant, best places for hiking in Sierra Nevada and flamenco shows. Rooms were very clean. Breakfast could be improved, there was a (relatively) limited choice, but this is just a minor point.
The room was attractive and spacious. The bed was good. We wished for wireless internet in our room. Also we asked for a non-smoking room, and we were given a smoking room, complete with strong smoke odor and ashtrays. When we asked (within minutes) to switch to a non-smioking room, we were told "maybe tomorrow." We gave up.
Staff was friendly, good location Parking was expensive. Staff could have informed us about the fact that you have to buy tickets in advance for the Alhambra.
Staff was very friendly and helpful for local linformation and tips. Location is great as well - bus stops right in front of hotel to go to the bus station (#33 or #3) or to go to the Alhambra Palace (walk to the Plaza de nuevo, then take the Alhambra bus #30 or #32)
Accomodations were excellent and hotel staff was friendly and accomodating.
triple room has extra small room
The view of the Alhambra and Albaicin and mountains from our window was great. Our room was very comfortable and everything worked.
Excellent hotel in good location, 20 minute walk into town centre or short bus ride on regular service.Staff extremely helpful at all times, can't fault it.
the view was wonderful the bed was hard as arock
Location and views of the City were great, staff in the bar and reception also very helpful The food in the main Restaurant was not really four star ..pity really as the rest of the hotel was
location, clean and comfortable rooms, convenience to sights. no
good central position
One of the best hotels I have ever visited for such a good price (around 50 eur for a double room), beautifully designed spacious room, excellent view from the 14 floor, big bathroom, excellent location. Pay TV, expensive bar and restaurant.
We were only there one night and the location was not as good as we hoped.
Excellent location, interesting building and very close to parking. Charming reception staff.
Very bad, old hotel. Condition, wifi don't work. Very bad, old hotel. Condition, wifi don't work.
Greeted with a smile when i came in. Very friendly. Nice room, very clean. Free wireless and it was reliable - i was able to skype with family back home. Great breakfast - and healthy too! no negative comments. it was a great stay.
Nice, clean modern rooms, lovely setting, good buffet breakfast. The staff could have been more helpful in recommending restaurants and providing information.
The building that the hotel is housed in is lovely - a former monastery with typical tiled walls and a nice courtyard with orange trees. The photos really do not do the place justice. It is also right by the river and within easy reach of the town centre and Alhambra, so the location is great. The air con didn't seem to cool the room down very much, but in fairness, it was 45 degrees outside and we didn't ask reception if we had set it right. It was still an OK temperature to sleep.
We booked this hotel because of location. When we entered to the rooms we booked there were windows opened so the room was very cold. The airconditioning was not sufficient to warm it in a while. Heating was there but was not good enough so we vere cold the first night. After second night when we finally were happy we had to change both rooms due to technical problems. We got better rooms but close to the place where was a party with music until 11pm. Was very noisy even if the windows vere closed. On top of it we don't think that the room are cleaned every day. By mistake we spil a bit of cereales on the floor and it stayed there for two days. We were really dissappointed with this hotel.
Very nice river side location in a converted old monastery. Helpful staff. Good value for the money.
During Santa Semana, the location next to the church was great. the food was excellent. The receptionists were not very accomodating and did not have much information available for tourists as a normal concierge would have.
close proxiemity for city attractions
The rooms were larger than usual, brand new furniture it seemed. Bathroom was clean and comfortable. Not a single parking space!!!!! It is located on an Avenue, but all parking spots nearby were only for handicapped... 200 Euro fine if you use them without a handicapped permit. We had to park 3 blocks inside the neighborhood, in the freezing temperatures.
Very good location, staying in what we considered to be a piece of historical Spain and would have no hesitation in recommending to others. Poorly lit access to hotel at night. Need to say on website that you cannot park but this is not the hotels fault - just a matter of fact due to the nature of the area but best to be forewarned.
the interesting building layout, helpful staff, excellent breakfast To have coffee/tea available at any time would have been welcome.
Great hotel! Loved the design/style of the courtyard, sitting room, and our room. The Ned was comfortable. Location was fantastic. Breakfast was great. Overall great value. The hotel advertised free wifi, but we couldn't get on the network.
We had a beautiful room overlooking the central courtyard. It is such a lovely old building to stay in. The location is very central. All during our stay the central courtyard was covered with a sunshade even though it was late Autumn and it was difficult to tell what sort of day it was outside, it also made our room quite dark. The morning we left they pulled it back, it made such a difference. Also there were no lifts to our room, we had to carry our heavy international suitcases up (and down) 27 steps.
staff very pleasant,very good breakfast, central location, our room was too dark and airconditioning too noisy.
The staff was very friendly and helpful. The breakfast was good and the rooms are very comfortable. Our room was facing the inner couryard and it was hard to get light into the room without compromising our privacy. We requested a room with a view but we were told it would cost more. For the price we paid we should of had a room with a nice view. This hotel is a little overpriced.
beautiful facility, very helpful staff, and a great location.
It was wonderful. Staff was helpful and friendly, breakfast was great, hotel was adorable, location was fantastic. Just that smoking was allowed in the foyer. We had a wonderful room with gorgeous, big windows that I wanted to open up, but it seemed that often there were guests smoking there and it drifted into our room, which was kind-of a bummer.
The decor of the hotel It was very difficult to find. It was not explained to us on the website that the hotel is situated the old town where cars are not permitted. We got were driving around for about an hour with sat nav trying to find this place! Also, whilst the rooms were very nice and clean, the noise was terrible. Everything echo's through the courtyard.
Liked everything. Good value and very good atmosphere.
Hotel was centrally located for walking almost anywhere. Parking facility was good although expensive. We had an excellant room which was maintained very well. The room which we occupied had no safe.
Friendly, efficient staff, valet parking, nice rooms, excellent breakfast.
the location. the parking. The street was quite noisy. the room looked a bit shabby (stains on the carpet and on the wall) for a four stars hotel.
The location. Staffs are not friendly. Wifi signal can be used only hotel lobby.
hotel location is excellent. close to all important turist site of the city 1.hotel is very noisy. 2. Breakfast is quite poor
Very nice hotel in a fantastic location within walking distance to everything. A lot of street noise n mattress was very hard not the luxury mattresses you would expect in this type of hotel. But I would certainly stay here again.
The easy and relaxing atsmosphere of the hotel. The friendly and helpful staff at all times. Nothing I disliked. Everything was very pleasant.
Apart from the windowless room issue, this is a nice hotel in a good location, right at the edge of the old city. The hotel has a parking at the adjacent building, but it can fill up very quickly on busy periods, so it's worth checking beforehand for alternate parking (very few garages around the old city) . Reserved a standard room, but when I arrived at the hotel (on a very busy weekend), it turned out, to my surprise, that my room didn't even have a window (there was something that looked like a window, but it wasn't a window and couldn't be opened). Given that the A/C was working only on heat, there was no way to air the room which was pretty hot, and the hotel was fully booked, so they couldn't move me to a different room. I would've thought that a minimum requirement for a room in a 4-starts hotel is to have a window. Turns our I was wrong.
I was in a rush when I first came to check in. One of the staff said he would take care of the bags and I could finish my check in when I returned. When we returned a few hours later, check was quick and bags were delivered to our room. Then when we needed help once again at the front desk someone assisted us right away and got us the information we needed. Customer service was excellent. Water pressure was great too. Location was really close to everything. About 5 minute drive from Alhambra. Found a few hairs in the bathroom that were not ours (sink, bathtub). Standard Room was a bit small with our bags opened up and the washroom was tight as well. We were there on a Friday night and stayed up pretty late but when we decided to call it a night, we could still here a lot of noise from the street. Disadvantage of being in such a good location close to everything.
The location is right in the centre of Granada and rooms are adequate. Bathrooms are small in comparison to room and need some upgrading. We had great difficulty in arriving to the hotel by car. The main street leading up to it, was a one way street and thus inaccessible. There was ony one sign on this main street with small letters saying traffic related to hotels was permissible. We missed this, and spent the best of two hours trying to make our way there. Furthermore, the street where the hotel is located was inaccessible due to ongoingroworks and the hotel garage was further down th hill, this we had to walk up with 4 luggages to reception desk. No assistance was offered. On day of departure receptionist would not assist with our luggages to go to garage and had it not been for the garage representative at the hotel to help out we would have had to carry all the luggage.
Friendly staff Bar shut by 1pm
Large room and bathroom with balcony and lovely view of mountains and Alhambra. Very comfortable bed and very quiet [though the hotel was not busy and possibly there was no-one else on our floor]. Unfortunately no mention of the ongoing roadworks which currently make it impossible to drive to the hotel. We eventually gave up trying, parked and walked the two blocks with cases. Would not have booked if I'd known, but once there the roadworks weren't a problem except to spoil the view of the road.
Wonderful hotel in a short walking distance to restaurants, and historical places. Sophisticated room with old-fashioned charm. Great breakfast too. Although the design of the glass dividers for the shower and the bathroom were very elegant, it was not very practical having 3 people staying in the same room.
Location and good quality hotel Breakfast should have been better for the quality of the hotel.car parking can be difficult outside the hotel.
Everything was fine. Expensive breakfast and no international tv channels on televisions.
We had a Fantastic stay in this hotel. I could'nt fault it. (I have never said this about a place) We read before we went that you had to pay to use the spa however when we were there we did'nt. It was a real Oasis in the middle of the city and was near everything. Also great value!
Booked this hotel based on the goods reviews earlier by other travellers. Nice hotel in a nice and save area in city centre. Wether was very nice early november. Also parking service is excellent There is always room for improvement in the service of a hotel and that is the breakfast. Minor problem is that the personal is not always filing up the buffet, but again this was a minor and only comment for this nice hotel!
We liked the calm and serenity inside the hotel with the vanilla fragrance of the candles. The staff was marvelous - we asked for specials things like candles for the room, ice, and plates, and we got them all. If I be back one day in Granada, I will stay again for sure in Villa Oniria I liked everything...
Unfortunately we only stayed for one night (city trip), however the atmosphere and decoration of the hotel were fabulous. Our room was a small but nicely done room with modern facilities. Also here the atmosphere in the room was great. Very close to the old city centre, less than a 5 minute walk to restaurants, bars and shops.
Location of the hotel at old centre of Granada. The glass door of the WC provides limited privacy, which is undesireable. We would have preferred a less minimalist style of the decoration/furniture. Too much furniture for the size of the room.
The hotel was in a central position in the old town. It eludes calm and the rooms whilst small have all the amenities that give a feeling of being pampered. The breakfast was good although expensive. The spa including the swimming pool was an expensive extra which did not appear well used.
The hotel was clean modern, and very central. The staff were very friendly, professional and above all very pleasant and obliging. No, just maybe a clearer map and directions to locate the hotel. THat is omething many of the hotels need to improve on.
Beautiful hotel, peaceful atmosphere, delightful staff - absolutely no complaints. No.
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
very well situated
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
Central Location, friendly staff
style of hotel and convenient position
perfect location, nice room expensive, especially meal services
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc