It was a lovely hotel with a helpful staff. Great location across from the Prado Museum. You can walk to all attractions. The room was a great layout with a sitting area downstairs from the beds. Restaurant/Bar were excellent. Hotel provided a complimentary bottle of wine upon arrival. They have a free computer if you need the internet. They also provide a CD player in the room. Wish I purchased the CD of Spanish music. Would highly recommend this hotel.
location and its was realatively clean poor facilities no pool,no proper bar, limited seating in restaurant,staff didnt speak english and were not helpful
friendly staff. When I needed to call an ambulance for my husband who was unwell they were efficient and helpful a bigger restaurant for the evening would have been better.
DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END, ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.
Room design was exactly I expected from photo. It had sitting area at few steps donw form bedding area, with sofa and coffee table wtih freash rose in the vase, gave more relaxing space after sightseeing in busy town. Hotel gives upscale/rustic/cosy feeling all together. Front desk personnel,porters, and door men were all nice. Location is great for sigtseeing and dining. A bar next to hotel was nice to visit for small drink or tea at late night too. Bathroom was clean but had a strong oddor (smell like sewer). Also, one day we were back to room duing day time to take a break from sighseeing, the noise from outside (from either roof or pipe repaire) was very loud. So we went back out to sightseeing.
The welcome bottle of wine and flower and the fact that the maid service was efficient. No on site swimming pool.
only location next to del prado museum and park The hotel must be 3 or 4 star and doesnt look like 5 star and it is too expensive.The bathroom was small and terrible and after a shower water pours down,the WIFI too slow and only free for 1 hour.
The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge. Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens
The friendly reception and needs all met in a straightforward way. We had a nice quiet room.
The location and friendliness of the staff was excellent.
Great view and beautiful suite on the 5th floor
the good location I was deeply disappointed by the size of the room, and the fact that it needed a good refurbishment. I felt I paid I very high room cost for something that didn't warrant it. My guide book had said the Villa Real was a deluxe hotel; perhaps I was just given the worst smallest room on the top floor.
Staff was unfriendly
Location of hotel Comfort of bed was spolt by squeaking everytime you moved in the bed!
Great location. Beautiful old hotel. Concierge excellent. Breakfast very expensive. Staff was not well informed of the hours of restaurant.
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
its close proximity to museums and sites. the high cost for internet usage.
The location was perfect because our goal was to be able to visit the three major art museums within walking distance to our hotel. Parks, restaurants and shopping were also right there. The concierge was excellent in making flamenco arrangements for us. When I called ahead to check our reservation, the clerk answering the phone said that we would need to stay in one queen size bed and that to have twin beds would cost 500 euros per night. When we arrived, the registration clerk upgraded us to two twin beds at no extra cost.
The calm atmosphere and the beautiful interieur. Luxurious but still nice and comfortable. The price of two drinks was about the same as the price of one flight ticket back to Oslo . . . .. .
Have stayed there before and was 'welcomed back'. It is ideally located, overall a very pleasant hotel. Excellent staff.
Great bed and amazing pillows....very quite despite its central location. Quite expensive breakfast (buffet) for what is offered.
the hotel staff were extremely helpful and friendly.The hotel was spotlessly clean and the location was excellent
My group was really excited for our night here. We were only in Madrid for a day, but the location was amazing. Upon arrival, all of the staff was super friendly. We chatted with several of them for a few minutes, had some champagne, and got some options for where to have dinner. Their dinner suggestions get a 10 as well, had a wonderful dinner down the street. The room itself was comfortable, loved the lighting options, and the mini bar was reasonably priced. We tried to book an extra night but they were fully booked :(
this hotel made my stay in madrid! it has fantastic location and exceptional reception service that rules according to slogan 'everything is possible'!
Patricia at the front desk was extremely helpful and very kind. Would definitely stay there again.
Great location, restaurants and bars.
Thought it was superb---------Would go back tomorrow if I could. There was no shop in the hotel for forgotten essentials, toothbrush, etc.
The style of the hotel was great. It has a traditional exterior and is very modern on the inside. The location of the hotel is great as well, situated centrally amongst all the big sightseeing attractions. The staff were excellent. They were very, very helpful and accommodating. We arrived very early in the morning and they went to work immediately to make certain our needs were met. They stored our bags, set us up with the buffet breakfast, and arranged for an early check-in. My husband and I travel frequently and have stayed in many, many hotels. We would definitely recommend this hotel to any traveler to Madrid. We stayed in a superior room which offers more space and a view of the city. We'd highly recommend it. We have no complaints about the hotel. We really enjoyed our stay here.
I paid in advance 100% but they asked more money when I checked out. I don't know why? Other Hotels never charged.
The Location is great in the centre of madrid on piazza st anna Size of the room, could have been bigger
staff was very accommodating and helpful - loved the location and exterior views - rooms with balcony are fabulous the hotel hallways needed to be vacuumed and cleaned a little better
The entertainment system, lighting, bed, shower, and great bath products. Our room was on the interior courtyard and there was a constant, loud hum coming from some duct or generator outside - making it impossible to open the window. Also, loud music coming from the bar on the roof.
Güzel bir otel olmasına rağmen fiyatlar yüksekti. Aynı fiyata en azından kahvaltı dahil edilmesini isterdik.
Otel şehir merkezindeydi ve çok elverişli konumlanmıştı.Bunun yanısıra 4 yıldızı komforuyla hakediyordu. Resepsiyon hizmetleri hiç te iyi değildi. Müşteriyi hemen başlarından savıyorlardı. Bunun yanısıra TV paralı idi ve bu belirtilmemişti. Sabah zamanında bir çay istedik ama sabah servisinde çay olmadığını belirtmeleri ise mantığa aykırıydı.
hotel iyi bir hotel ...fakat manengmenti cok kotu.....birde hotel bolgesi yollari yapiliyor....cok gurultulu..... ses izalasyonu sart
The bedrooms are lovely and the cardboard artwork in reception is very interesting, but the absolute best element of the hotel for us were your staff, from housekeeping to reception staff, they all were excellent and really approachable. The blinds in the bedroom did not completely close. The rooms were very warm even in the winter, the lowest the aircon could go was 17, and the spotlights really kick out some heat. We couldn't get the safe to work.
excellent breakfast room was somewhat small
Fantastic staff, superb venue & very modern, clean rooms. Thin walls hence could be quite noisy!
the location was the best location in Madrid. the staff was very friendly and helpfull. the breakfast was very good and not expensive.the hotel was very nice and clean .free internet there was not a normal bathroom. the shower was clear in the middle of the room ,so you could see everything inside the shower from the room.no kettle in the room.
Great location on Plaza central to historic area of Madrid. Nothing.
Fantastic location within easy walking distance of Plaza del Sol, Plaza Mayor, Reina Sofia, and El Prado. Very friendly staff.
All staff at reception superb. Kevin in particular really went out of his way to help in every way possible from early check-in to allowing us leave luggage after check out.
the location of the hotel was right in the heart of where we wanted to be. Shower was very nice but could've used a light so you could see. Overall, it was a good, basic place to stay. The bed was not very comfortable.
We had a junior suite that was large, well laid out and modern. The staff were friendly and helful and the Hotel well positioned for what we wanted to see. No
Stayed only one night while passing through Madrd but a good hotel for the price located near the main train station if you are taking the train to other parts of Spain.
Very central and lovely hotel. Staff very accomodating and friendly
The cleaniness of the hotel/room was good. Good location See above
Very good location, interesting building, clean and quiet. Breakfast could be improved.We had a problem of over-booking and we had to be transfered to another hotel (of the same chain) for the first night.
Toured around Madrid. Could walk to Plaza Mayor. No. The hotel was good, friendly and clean.
Not enough sound proofing between rooms.
This was a nice relaxed hotel with a sizeable room for a city-centre hotel in a good location within easy walking distance of many attractions. Some staff command of english was not good and bar snacks in the main lounge (restaurant is downstairs) would have been lovely
The location, cleanliness of the room The room was a little on the small side and the furnishings were quite basic
room and facilities were clean, in walking distance from many interesting places in city center, helpful and friendly staff
There is little to like, so save your money and go to a three star hotel instead -- many are better than this one. Yes, the rooms are large and clean, but everything inside is fairly old, and the place has no style or grace at all. Neither does the neigbourhood, really, and it is surely the ugliest few blocks in central Madrid, even if it is close to the major tourist sites. Not recommended at all. Even on a cold day outside (5 C) the inside of the room was like an airless oven, easily 25 C, and there is no way to turn down the temperature or open a window to the fresh outside air, because all the windows actually open to an interior courtyard that is just as hot and stifling. You won't sleep well.
Within walking distance to many important sites and the rate Yes, for a 4 star hotel I expected complimentary bodylotion, as there was the ususal paraphernalia
Great location between Plaza Mayor and Atocha train station. Staff was very helpful with recommendations. Room was big and clean. Free wireless internet. Bed was a bit hard, room was hot (A/C was not available), and noisy at night (downside of central location).
minicik ve merkezi bir otel. odalar çok konforlu değil ama temiz ve sevimli. çalışanlar çok güleryüzlü. kahvaltı diye bişey yok, yani kahvaltı almamak daha karlı. odaların ses geçirme problemi ise evlere şenlik. yan tarafta kalan insan kapıyı açtığında sizin odanıza girilmiş gibi irkiliyorsunuz.
Şehrin merkezinde ve garajı olması bir avantaj. Porte del Sol meydanından 2-3 dakika içinde otele ulaşılabiliyor. Şehrin oldukça güvenli bir bölgesinde. Gece geç saatte bile rahatlıkla yürüyebiliyorsunuz. Odamızda her girdiğimizde hissettiğimiz bir tuvalet kokusu vardı. Fiyatları İspanya'da kaldığımız diğer otellerin ortalamasının çok üzerindeydi. Haftasonu ve hafta içi için ayrı fiyat uygulamaları var, dikkat.
yer olarak muhteşem bir yerde gezilebilecek her noktaya maksimum yürüyerek on dakika.personel çok iyi. odalar güzel ve temizdi.
Odalar çok küçük.Kaldığımız oda karanlık bir yere bakıyordu.Son derece gürültülü bir otel.Kapıları hızlı çekmezseniz kapanmıyor.House keeper ler sabah erken saatlerde gürültülü konuşuyor.
Konum olarak, i̇ş merkezleri̇ ve alişveri̇ş merkezleri̇ne yakin olmasi ve yürüme mesafesi̇nde bulunmasi bi̇r avantaj.
merkezi olması hafif bir koku harici yoktu.
Combination of good value, good location and good facilities
A very comfortable hotel with a big room and very clean and well equipped bathroom. Excellent central location with cafes close by for breakfast.
Great location in walking distance to major sights. The staff was wonderful, friendly and helpful. They gave us tips on where to go and how to get there. Vanessa told us about a flamingo ballet show at a beautiful theater that we would not have found on our own and the show was spectacular. Our room was beautiful with a great up-dated bathroom and a huge shower. Very nice. Thanks to all the staff and especially Vanessa! Moreland Hills, Ohio USA
Fantastic Location! Within walking distance to everything! Very nice hotel. Would definitely stay here again.
very nice location, nice staff and very nice rooms. Absolutely perfect for a short trip with a touch of luxery! no
convenience, room when the room is serviced daily the bar fridge is not replenished and the absence of diet drinks in it
the location was great. Walking distance to many museums, shopping and many good restaurants nearby. Great, helpful staff. the bed was a little too hard.
Well, difficult to complain about anything. We received complimentary upgrade to a fantastic suite, the room was very comfortable, we asked for late checkout getting it without any problem, all the staff was very friendly. A special mention to "Vanessa", one of the kindest receptionist I've ever met.
the location, the staff were excellent,
Rather clean and it has good location All single rooms are very small and have no window to the street (inside rooms) - so i have to change the room to a double one for single use
good location, quiet (exept upper floor shower) more vegetables for the breakfast and also eggs
Excellent location ideal for exploring the City during the day and close to many excellent restaurants in the evening. Staff were very helpful, the hotel comfortable, clean and quiet.The enjoyable breakfast was good value. Would certainly return.
Location was great for visiting museums. Room was comfortable. Reception staff were of great assistance when my wallet was stolen. Our room was on 7 floor as elevator only went to 6 we had to cart our luggage up further stairs to our room. Airconditioning was impossible to regulate and we were uncomfortably warm in room.
It's convenience, the staff were great (even with our broken Spanish!) the room was very comfortable with all the amenities we needed but most of all it was clean and reasonably quiet, taking into account its location.
It was clean, comfortable, and centrally located. Bit noisy due to street noise.
Great location, 50m from Palza Santa Anna.
easy access to Prado and plaza Santa Anna , also abundance of good tapas and resturants aaaround the area. The noise in the evenings I suggest avoid the weekend as the noise levels in the side streets is quite something as well as the dustcarts appearing before dawn.
Location; Concierge Carlos. Street noise; breakfast not a value.
Very clean, modern design. Friendly staff and great location, right in the center of everything. Wifi was slow, and I had to constantly log back into the network. Very few english tv channels and no pay per view options on the television. Indoor jacuzzi was cold, not sure if that was on purpose.
The staff was really very helpful and the hotel was beautiful and centrally located. It was a great choice. The staff especially. When the cabbie picked us up the next morning for the airport, he helped my girlfriend leaving me standing there looking a bit dumbfounded, the gal behind the front desk came out and helped me with my bags. Very kind of her.
There was easy to be. It´s location is fine. Service was friendly. All was OK.
central position, quiet location, generally helpfull staff
Close to everything
Location, cleanness, staff The elevator dont get to the 4th floor
Charming staff who all were ready to find out things for us or to answer queries.
Great location in the nightlife area of Madrid. Very good value for money.
Helpful, friendly staff, prepared to tolerate our unusual Spanish, carried heavy cases to our room, able to rpovide internet surfing quickly. A safe in every room made visting the city much less worrying,
The hotel is very near to the centre: you can reach on foot the most important attractions of the city. The staff is very welcoming and professional. The room is clean and quiet and you there are satellite tv and air conditioner. The buffet breakfast is not rich, but it is ok.
Location was excellent. Room was clean and quiet. Air conditioning was not very cool.
Breakfast excellent Great location
My daughter helped me find this hotel at the last minute for a business trip. It is the perfect hotel - I will stay nowhere else in Madrid. Location is perfect - central location just a five minute walk to Puerta del Sol and connections to the metro and suburban rail. The hotel is surrounded by excellent restaurants with a range of prices. Although in the city center, the room was wonderfully quiet. The room I had was moderately large with a modern bathroom and plenty of space to work. While everything was excellent, the highlight was a stunning breakfast included with the room - a choice of fresh fruits, cheeses, sliced cold cuts, fruit juices, and much more. Negatives - what didn't I like? Can't think of anything!
Location of this Hotel was great , very close to most of the tourist attractions. Easy walk to shopping and restaurants. Overall the room was very clean, however the bath tub had some stains from the water. So while I would have liked a bath I did not.
Excellent location for a city trip. A lot of must see locations are within walking distance. Superfriendly staff. A little dark inside. Not much daylight.
Location, near the museums and in a great part of town.
SPA, BREAKFAST AND STAFF WAS OK SIZE OF BED AND BEDROOM VERY TINY. HOT WEATHER IN CORRIDORS. WAS NO AC IN CORRIDORS
We liked the Hotel very much specially as far as the staff was concerned. Very helpful and amicable. Having free wi-fi in the room was a nice surprise once most hotels charge a great deal for it. The location is also great, a few steps from the Prado Museum, Reina Sofia and beautiful parcs.
service of staff
The best part is the location - beside all the main museums, surrounded by coffee shops and restaurants and still walking distance (20mins) to the central Plaza. The swimming pool was very nice- it is not very large but warm, comfortable and I had it all too myself
The general atmosphere is good, the decoration is well done The room wasn't what I expected. It was extremely small, with a darkened window looking to a small concrete courtyard. It was quite claustrofobic.
Really good location, great access to plaza mayor and puerto del sol and gran via and metro to get to anywhere else, also near restaurants and bars. room very nice and clean. Really good value for money. felt safe in hostal and it was a very nice building. overall great stay in hostal martin.
Staff was very helpful, parking arrangement (we had a car) was close and reasonable. Location on Atocha street which has alot of traffic. One block away would be much more pleasant. No sound insulation between walls, heard everything in next room. Cigarette smoke comes into the room from other roooms if you leave window open, room gets stuffy if window is closed.
My husband and I were pleasantly surprised with our room. We were given a room in the new building (2 blocks from the address given). The space was big for the price! Location was also very good as it's in a quiet area and yet in the city centre. Very happy with our stay considering the price we paid. Hair dryer available to borrow. Heated towel rack useful for drying our laundry. The shower floor floods but when I just turned on the shower midway (not fullblast), it didn't flood. It was just a little thing though, as most important to us were cleanliness, location and heater. Heater was centralized though and sometimes it was a little hotter than we would have wanted so we just opened the window a bit. Hard to get hold of the receptionist, but I realized later on the receptionist was in the 3rd floor (students dorm), and he was available 24 hrs...
Very confusing check-in situation. No clear directions where to go. Could be very simple dissolved by placing clear signage at the entrance.
Perfect for couple. Location was excellent. Right in the centre. Staff verry nice
Their response to my request for a quiet room. I got one! Their bilingual help and their knowledge of the area I was confused about the floors and the elevator.
good friendly and very helpful staff and good location and good facilities.
Location was good; a minute from the closest station and about 10 minutes walk to the atocha station. 10 minutes or so to plaza de sol and bunch of places to eat or shop around. Safe and not too noisy. Internet connection was strong enough and no problem. Stayed for 3 days, but the first room assigned was so small with such a small double bed (for 2 persons) and no shower goods (shampoo, etc). We complained becase it was too different from the picture, then they assigned another room in another floor, and that was big enough and with packets of shampoos, etc. The wall is thin and sometimes people were going crazy and annoying... the towel was tough and looked like being used for 5 years with machine wash... There was a huge hole under the bathtab and after taking shower, water coming out from that hole and that smelled terrible.
the staff clean the room every day, change towels. Confortable for the money. good location, not noise at all even is in a main street. Highly recomendend.
good position, very clean and comfortable, and staff were very accomodating and helpful, and was able to leave luggage for a few hours. Madrid is a fantastic city that never sleeps! Was offered choice of a front room with balcony which I chose, but because it is next to a busy road I couldn't sleep, so I was moved to a back room, and had a good sleep!
Location, modern design Slightly slow check in process
location, clean and comfort room hotel has no rooms with the view
Very clean, nice hotel. GREAT location. Walking distance from major landmarks and tourist attractions right in the center of the city. Close to metro station. Free Wi-Fi.
Great shower and central location. Room was small sized but perfectly suited our needs.
nice location,close to metro and right in the centre of town;chic design and decent size of the room
The hotel was ideally situated for exploring the main parts of Madrid. We also liked the informal use of tea coffee and snacks in the lobby.
I was very satisfied with this hotel. The location was good and the hotel was quiet & clean. More than anything else, the staffs I met were all kind and helpful. Although our room was on the first floor just next to the small lobby, it was very quite and rather convenient because we didn't spend much time in the hotel and there's a free coffee machine. I specially loved the bath gel of this hotel! No.
Perfect location, just a few minutes walking distance from Place Mayor and Plaza del Sol. Very closed to metro station which makes your trip even more comfortable. Very friendly and helpful stuff!
The whole set-up was good; from the chic decor, to the help-yourself breakfast and the location! Nice! Hot water for drinks in the room would be nice-to-have.
Cheap price and good location
chic rooms, excellent, helpful staff, good breakfast, handy to central Madrid, very clean
Very original and stylish hotel. Rooms have comfortable beds, funtional furniture and unforgettable shower design. Location is perfect: walked to most attractions, and metro station only half a block away. It was great to have cuppucino machine and a fridge filled with water and juices that could be used any time throughout the day. Staff were friendly and helpful and spoke in several languages. Excellent value for the money, I highly recommend it!
Simpatia dos funcionarios! breakfast, near metro! Our sheets were dirty, they haven´t change them, there was hairs, plastic, and some pins/needles under them!! unbelievable... But they change it quickly at 2am...
Basic but totally OK hotel with very central location. Breakfast adequate, and nice that water and fruits were for free 24/7.
Good location, quiet area, clean room. Very niosy, verz badm isolation. It is a quiet area, but you can hear every steps and noises from reception and another rooms.
The position was very good, and the cleanliness of the room was excellent. The hostal has just been renewed. I did not appreciate the size of the room, very small compared to other solutions.
It's central, newly furnished, very clean and has private bathrooms. The free wifi is a plus. As any Madrid hotel or hostal below 100 per night, you can hear whatever happens in the corridor or in the rooms next to you.
1) The staff was really friendly and nice, helping in every thing that I needed. 2) The rooms are very clean and new, very pleasant to stay inside, though small, but the price is also small. 3) Locations is great, just 1 minute to the metro station and several minutes walking to central sights in Madrid. 1) I took a single room with shared bathroom and on my way to the bathroom had to pass through 3 corridors and the reception, so it was sometimes uncomfortable that people who come inside the hostel and the staff always could see me passing by to have the swower and back. 2) It's a pity the hostel has no food facilities in the morning. It could be great if you had just 1 small room for the kitchen maybe.
The location is perfect, the hotel is newly renovated its very nice and clean. I recommend for young people who wants to visit the beautiful city of Madrid. The rooms are a bit small.