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Location & Help-full reception staff Room requires small fridge not mini-bar type
Good quiet location, but only a 5 minute walk to the nearest metro, and a 15 minute walk to the Real Palace. Staff were always helpful when asked for advice on tours, the metro, etc Breakfast could have had more variety (eg yoghurts, some eggs, etc.....as an Australian I guess I just can't get the hang of eating meat and cheese rolls for breakfast!!!), I ended up buying breakfast ingresients from a supermarket for a few of the mornings
Very good location, near to main area, but back off main street so nice and quiet. Very clean and modern
The location is very good: the centre but the quiet street at the same time. But opposite to the hotel is the school so you won't sleep after 8.30 (the children won't let you), if only you are not lucky to have windows on the inner court. The rooms are rather spacy (specially in comparison with Paris hotels), the facilities are good. They have mini-bar, fan, condition. The style is also very nice. It was not as quiet as I expected thanks to the school opposite the hotel. And the breakfast could have been more "healthy" (more fruits, yogurt etc). But to say truth the hotel is nearly perfect, I can't say that I really didn't like anything.
Very helpful, friendly and polite hotel staff, nice & clean rooms, nice buffet breakfast (until 11:00 Hrs), good price, good location close to the area where I needed to be : highly recommended no water boiler in the room to make your own coffee/tea.
One thing - I did not understand when booking that I had to request certain facilities that were listed - eg tea/coffee making and kitchen equipment
The front desk staff - in particular a gentleman named Alex was extremely helpful. Since we are from the US, we needed a lot of advice for getting around in Madrid. There was no espresso bar or place to get a mixed drink in the hotel. Also, to eat anything substantial for lunch or dinner, you had to leave the hotel or cook in your room.
The room & staff No!!
It was functional but Spartan. Good location. Good breakfast, we got two for one (12E) but would not have paid for one. Front desk staff very nice. Could have been more comfortable.
Simple but good rooms, big beds, nice little kitchen, good safe, spacious and well-protected parking place beneath the hotel.
I can't answer this question correctly as the hotel was under renovation and some of the facilities were not available If the lifts were full or not working properly there were no stairs available to use because of the renovation work
Cleanliness/Comfort of Room and good access to wifi. No tea/coffee making facilies - guide to TV channels.
very central location (2 mins walk to the next tube station), huge and varied breakfast buffet, very comfortable beds, reasonably sized rooms (including the bathroom). Although from the outside looking very grey, a huge block of concrete, the inside is very modern and everything seems to have been recently refurbished. Ridiculous having to pay for the spa/wellness area. Even for only printing my boarding pass they wanted me to pay for the internet but in the end I was "allowed" to use a PC in the business area. To my taste the room interior was a bit too modern - certainly something to get used to.
The general atmosphere in the hotel beautiful. Cooperation of staff and management of the hotel, a wonderful No
Very exciting style. Not good enough information in the rooms
Room Decor Stinking Lobby and too much construction and construction noise in the hotel lobby and bar
Nice beds. Extra €17 for use of the 10x5m indoor pool and sauna is crazy and bad service for a 5-star hotel.Hotel staff appointed us the a very bad, underclass restaurant.
breakfast was good. the room was very cold(in design). coffee maker didnt work.no english channels apart from cnn and fox news.for a deluxroom itdidnt have a luxurious feel. the upgrade at 80 euro a night on top of 170 per night was definetly not worth it.walls in room were dirty.pool was small, water dirty.
the staff was very helpfull and ansewred our questions with smile. in the firsy night we wanted to switch the room, due to noises we heard from behind the wall (the elevaitor was close). the switched our room no problem at all, and we got even bigger room from the first one. they also help us with reccomendations on places to visit and resturants.
Comfortable bed expensive breakfast
We enjoyed the situation of the hotel very central and near metro and bus stations. A special mention for the beds who were particularly comfortable.
Great, comfortable bed, clean room and very friendly and helpful staff In the morning the noise level coming from other guests and/or cleaners opening and closing other room doors and talking in the corridor was quite high. Luckily my room had a second door that helped to reduce this noise somewhat. Slightly better noise insulation from the hallway would be a significant improvement.
Very, naturally friendly people at reception. Seldom nowadays. Rooms on the small side but nicely appointed.
The bed and bathroom. And the hotel always smelt lovely and clean. Disabled facilities were great.
Well located near Plaza Espana. Close to restaurants, convenience store. Short cab rides to major attractions. Garage on property. Caters to Americans. Business and leisure clients. Excellent beds. Bilingual staff is very helpful. No
the internet is expensive and slowwwww the system runs out everyday .. the bussines corner (hhahah) is a old PC in the table . the rooms are nice .the staff is nice too. the beds are confortable and the shower is great but do not thing in wifi -- the internet acess
easy access to monument and transport. The cleanliness of the hotel
Great hotel location (Central and near metro and bus stations). The hotel is very old where it must be renovated in my opinion.
large room, hotel is well placed close to Plaa de Espana and Rosales park. Hotel parking available. Very noisy all night, noise from cars and people in the street, including some delivery to the hotel at 3am. Claims to be an aparthotel, there is indeed a kitchenette, but no kitchnware, not even a bowl or spoon for cereals in the morning.
The location, the staff and the facilities were very good. A very good value in Madrid!
Location Staff very nice Hot water was a commodity. Rooms are not sound proof - you will be woken up in the middle of the night by neighbors walking into their rooms. Towels were not changed daily. Soap and shampoo was also a commodity. Elevator was not working one of the days - this hostel is on the 3rd floor, we had to carry our luggage 3 stories. We payed 75$ per night, we had other options at that price. I would have rather stayed further from the center, but had a more comfortable living arrangement. If you are paying less than 45 id say its acceptable accommodations.