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The location of the hotel is excellent, just 5 min walk from Luzern Bahnhof, opp to Rathaus. A nice budget hotel and I enjoyed my stay. But its little on expensive side. Avoid using minibar in the room as it seems expensive
our room (Aladin) was very nice room situation (facing place) could be noisy during summer
My man and I wake up every hour in the evening. don't know what it is, maybe clock of the church. The facility is just very basic. I don't recommend.
central location. some of the decor was quite cheesy
Room was reasonably spacious, even though not so close to the train station, location was pleasant. Breakfast was ok. Due to the marathon going on on our day of arrival, there was a little fest-like set-up just right below our hotel, with food & music & lots of people. It was quite fun. We arrived to realise that we had to check-in at Hotel Best Western Krone further down. That would normally be fine. However, on that day there was a marathon going on and the streets were barricaded! There was no way we could have cut across the metal barricades with our luggage and all, like the staff told us later when we managed to check-in(1 hour later). I think in cases like this, the hotel should have made other arrangements for guests checking in.
The loctaion is very good. The room and bathroom are comfortable enough. I got an helpful broucher and map of luzern upon check in, which was nice. Compared to other the price was acceptable for such a good location. Having the reception at a different hotel, though I knew about it in advance, was a bit uncomfortable, especially when I arrived with a suitcase. You have to climb stairs to get to some of the room (though not mine) which again isn't good when arriving with luggage.
realy magic hotel。 i love it。
neat to station 10 mins walk For breakfast and recepation u need to go in another hotel hotel krone .Recepation was available from morning 7 to night 11 only , If you have ny problem in night you need to go to another hotel . all hopeless situation. All room are of different types & size so it depend upon your luck what kind room you get it . So its better to check before booking otherwise you will spoil you happy mood for what you have intent of holiday (:-
room decoration, location;
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
The restaurants based within the hotel are excellent.
Central location with east access to station. Insufficient elevators which can create delays at checkout
location very good..breakfast ok. not bad.
Nice rooms ! Very good hotel for a romantic week-end.
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
very clean, beautiful, easy to find and not far from train station
The hotel did not have an iron available for use.
Great location, friendly staff. Beds are very hard A/C does not really work well.
staffs are friendly, very close to train station and location is excellent
nice location no parking available, small room.
The rooms are very confortable. The bathroom is large and clean.
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
Very clean, friendly staff, beautiful view, great shower... The breakfast...
Location was the best attribute. The room we had was small & so cramped for 2 big people.
The room temperature was the adequate for the season the room was very clean and smells very nice.
Lovely room especially shower Need to introduce room service
Good central location
Very good staff No English and Arabic tv channels
sleeping no fitness facilities
Perfectly located in the city of Lucerne the hotel offers all the comfort of a four star hotel. The rooms are not too big, but well equipped, clean and quiet.
noise every time i couldnt sleep during night time and during day time , too expincive hotel.
The room was absolutely beautiful - luxurious and modern. The staff were very friendly and the food in the restaurant was delicious. I will definately return.
being on the water. I had requested rooms which look out onto the lake, but both rooms faced the street.
Location It would be nice if they included breakfast
Location and historic ambience. Good size room with a balcony on the river side was quiet and nice views. Coffee machine in room Breakfast was not included. All other similarly priced hotels we stayed in Italy and Switzerland included breakfast. Faucet desgn for sink basin made it difficult to use the sink. Spout protrudes too far into the sink.
Mostly everything. The location was good. Rooms could be little bigger. And extra charges for one child is really not required.
Very friendly and helpful staff. Hotel is very central. A very comfortable bed.
very good location,and a great view of the town.Friendly staff and well maintained place. uncomfortable pillows . so ask for better ones.
Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel. Everything was fine, no adverse comments to make.
Great for Lake view and City centre, all clean and nice breakfast
The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful. An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.
The location was great.
Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast
Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic. The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.
Very nice location! None!
Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good. This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.
Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.
Location No airconditioning
The location is great. Breakfeast is yummy. the room is small as the usual european hotel
Good location in the center of Luzern, nice rooms, sweet personnel
The location of the hotel was good, the breakfast was excellent and the room was extremely clean and the staff were very helpful. Excellent hotel.
The excellent location and convenient to move about
The hotel has a very good location. And, it was easy to find. The outside is charming but the inside is rather sterile. It has been completely renovated...the entire interior is new and Swiss modern.
Good location, the room was quite simple and small. Breakfast was very poor.
Great value for money, ideal location in historic heart of Lucerne, clean room, friedly staff, healthy breakfast buffet. No parking infront of hotel (pedestrian zone)
It is ideally situated right in the heart of Lucerne's picturesque old town. Just be aware there is market on the square in front of the hotel that is very noisy on Saturday mornings....
Breakfast was very good. Staff friendly and helpful. good fast free internet
Location and their rooms (not all) which have beds that can fit a person of 1.9m long Some of their rooms belong according to my rating to a 2 star hotel.
pleasing atmosphere and great location for city visit.
Personnel at the hotel is highly professional, and nonetheless give you a warm feeling. Unexpected in Switzerland :)
rather a cramped room (with winter duvet on bed), but very friendly and helpful staff, good location, nice restaurants
Great location, the river is a few steps away from the hotel, the rooms are nice, the staff are really really wonderful they go out of their way to make your visit as wonderful as possible. I recommend this hotel. room furniture is a little old, but still the rooms are clean.
The location was great--easy walking distance to the many beautiful sights. The breakfast was outstanding--the best croissants and pastries on our entire trip. Our room was noisy; we could hear people talking and laughing until early morning hours. Also, I didn't like the street cleaners doing their job around 6:00 am each morning.
Very close to center of city, friendly personel.
Excellent service - immediate change of duvet when we said we were too hot. Good food too. No warning that we might hit our heads in the shower - this is unacceptable - Room 204.
the price of internet use was outrageous,I will not stay in this hotel again because of that
The staff was very helpful and spoke excellent english. The hotel is in a great location to explore Lucerne.
No staff can be contacted in the morning since the restuarant downstairs opens in the afternoon.
The room for 4 persons is extreme too small even for 2!
Nothing. They charge 2.5% for using credit cards. There was water leaking in bathroom.
Good staff very helpful.Comfortable but rooms too hot. Location difficult to locate they onformation on website was incorrect.
Good location, Clean
The location was fantastic, very convenient for the old twn and major sites Room was very cramped for a family f four,
Location Rooms were too small. Initially parking was not available. Although we requested a non smoking room, we were given a smoking room which still had butts in the ash tray. When we complained we were given a non smoking room.
The location was excellent and the room was nice and clean.
Nice agent at the front desk. The room was clean. The rooms were small, noisy and not good value for money.
Good location where major in-town tourists spots and shopping areas are within walking distance and train station is only ten minutes by walk. Smaller than average room and very soft beds while the hotel boasts these water beds healthy.
Everything you need - friendly staff, a comfortable stay in a location with so much history, near restaurants, two steps from the lake.... A perfect stay!
The friendliness of the hotel, and size (small). Location was excellent The noise. Room 103 received a lot of noise from the stairwell, specially when there were a lot of people downstairs. Also a lot of smoking at the entry to hotel, when window was open, smoke came straight into the room.
It was close to the centre of town A good hotel with reasonable facilities and friendly staff. Good to stay at for a couple
Wonderful location on Lake Luzern, centre of city, close to rail, great food and staff. Room extremely comfortable with large bed and lounge. Nothing, all good
The hotel is nice but the room was a bit small for a triple and at the price quoted. The view of the room was a bit disappointing although it was located next to the wooden bridge of Lucerne. But for price, the room was okay.
very comfortable to be in a single room, free wireless internet no discount in their restaurant
Location in the heart of the old town is ideal. Breakfast is lovely. Very comfortable bed. Very noisy outside--church bells ring every 15 minutes throughout the night and yahoos yell. With windows closed it's pretty quiet but stuffy.
International TV channels. I watched the amazing Wimbledon final match. Nice room.
It is at the central scenic place and ease to move around. Security system is tight and feel very safe.
Staff-Location-Value.Over the year's I have stayed in 4 hotels in Lucern and this is the best value of all. Free breakfast with very nice selection & free internet and it worked excellent. I can's say that about some of the other hotel's that we stayed in on this trip.
The location is very good and the breakfast is reasonably priced. The bar staff are friendly. The room was too small for a family room and the beds are hard and uncomfortable. The bathroom was too small for a family room would be more suited to singles or couples.
Location is very good Spider web on walls
Good location The charge for left luggage and the cost of breakfast particularly for children was exhorbitant
I did not like the price
The man at the desk was completely rude. The pillows on our bed were covered in dirt and hair, and the dust covering all the furniture was so thick it looked like it had never been cleaned. But I still can't believe how unbelievably rude the man was at the desk. We were two very sweet girls and had never been treated like that in our lives. Unbelievable!!
quietroom with a ceiling fan
The location is relatively close to the old town and within walking distance of the train station
Great location, close to all the main attractions & shopping area!! We reserved a non smoking room, but the room smelt terribly of cigarette smoke, not very nice if you are a non smoker!! When I asked the attendant if this was a non smoking room she replied yes, proceeded into the room & said she could not smell anything, but also stated she was a smoker!! She gave us air freshener instead of offering for our room to be changed!! Great help she was!! Not!!!!!!
Swimming Pool Small Room for Family & beds for childeren is too small'
Rooms are spacious, neat and clean. Location is great- only two minutes away from the Chapel Bridge and only walking distance to Lion Monument. No Minibar or refrigerator in the room; no Kettle for hot water. After six in the evening all shops and eateries are closed- grab something for the dinner early before that; else go to the Luzern main railway station which is 8-10 minutes away by bus.