Not the cheapest hotel in Lisbon, but for sure, the best value for money ratio :)... it's really a palace in the centre of Lisbon! Very cosy and very relaxing, luxorius but not opulent... everything is made with very good taste, the staff is very friendly!
The location, in the heart of Lisbon, is great. You get the worst of the two worlds, old and new. The facilities are old, and oddly for a historical hotel, quite charmless. The rooms are dark, the bedding cheap, and the room furniture straight out of the seventies. Although "run-down" would be an exaggeration, the hotel seriously needs a face lift, a bit more comfort, and some taste in its decorations (throwing sloppily a hodge-podge of old-looking furniture doesn't really do it, nor holding on to carpets that haven't been changed in twenty years.) The amenities are next to non-existent (for example, the hotel does not have a restaurant.) You obviously cannot expect a historical hotel to have the same level of comfort and the same amenities as a modern one. But would it be too much to ask that a five-star try? You pay for five-star and you get a three-star.
The location was perfect, staff very friendly and helpful, breakfast was excellent.
The gorgeous interior and old world charm!
The staff was very friendly and useful. The interior design was warm and inviting. Breakfast could have more choices, considering that this is 5-star hotel.
The location, the staff and the breakfast. Nothing
Staff was very helpful, allowed early check in after long international flight. Breakfast was great. Location was central. Room and lobby were lovely. Nothing not to like.
The hotel was beautiful and truly monumental and a part of the Portuguese history, opulence and grandeur. Everything about it was magnificeint, from the lobby to the room, to the hotel service and staff. I couldn't have wished for more!
Attentiveness of staff and concierge was most helpful. Very central and close to all sites.
Our room was cold
Everything at this hotel is to like. From the setting, room furnishings, attention to detail, amenities, breakfast and excellent staff. Couldn't find one fault with this hotel. Would be delighted to find a reason to go back.
emplacement en centre ville tres mauvais état de la chambre standard et de la salle de bain
The location was very good.
Best place for nightlife. Room equipment must be change with new.
Location. Access to San Justin Elevador, Rossio, & Shopping. Safe with key available for small daily fee. Expect Street Noise, Music until 22:00. Very plain hotel, beds hard.
I weas particularly pleased with the excellent location, as regards sites, museums, center city and historical places. Also a great many restaurants to select from.
nothing the room though clean was tiny and smelled. the hotel itself was dated.
The room was comfortable and well air conditioned The room wasn't very clean when I arrived and the shower was mouldy on the roof.
location bad breakfast, old bed linen and towels
location very good to get to anywhere in the city
The only good thing about this hotel is the buffet breakfast and it's location and that's it. Good food selection and setting. The breakfast room is huge and very ornate, with high ceilings and nice chandeliers. Management needs to upgrade the level of service, and amenities. The reception staff seem lost in their own world doing their thing, seem disorganized, oblivious of guests around them and lack common courtesy. The bathroom - so tiny and in need of upgrades and serious plumbing repair. The bathtub - so small, literally half-size and very dangerous - very difficult to take a shower. Is this standard in Lisbon? TV is not the flat panel type but small, old tube type.
Location was great,room was a great size- nice balcony overlooking square. there was a lot of noise in the square on the Sat night! people singing, shouting etc-- not in the hotel ,of course but right outside.
Staff, room, breakfast and location were all excellent. Would be helpful to have the WiFi access in the room, but it does work well in the lobby area.
professionalism, value for money
The staff was great and always will to help the rooms are a bit small, but the bathrooms are a good size
breakfast until 11:30
It was OK. nothing special
The fact that both the room and the bathroom have been extremely clean during our stay positively impressed me and my husband. As I have already pointed out in the form that I filled in at the hotel, I might say that the breakfast could be improved. Not that I did not like it, but as we spent there 9 nights, we had almost the same range of things to eat every morning. Variety would mean a lot.
The hotel staff was really nice and helpful. No complaints.
I can't parise this hotel highly enough. Great staff that are only too happy to assist with anything, fantastic breakfast buffet, close to two metro stations, easy walk down to Rossio or the Elevador up to the Barrio. Rooms are small but have everything you need including cable internet. Wifi in lobby too. Parking in their private garage is 11e per night but that is cheap in comparison to public garages.
Great location for exploring the city on foot, great service and excelent value for money as it is recently renovated. None of the rooms has a great view so if you are planning to spend a long time inside you might want to reconsider.
Convenient location Was a lower standard than expected from the star rating and description
View was nice from the restaurant during breakfast.
Nice basic hotel with good connections. Just what I was looking for. Our room windows were to inner court, where some dogs barked quite late in the evening. But, in a city there is always some noice, so this was not that bad.
The location is ok if you have a car or take a taxi, otherwise it is a bit too far away from the city centre. The hotel has its own parking house which is convenient. The front desk staff were helpful, although looked a bit grim. The hotel on the whole is quite shabby. It probably used to be a luxury hotel in the 60-s, but the only thing they've refurbished so far is the reception area. The front desk staff looked a bit grim, but were nevertheless helpful. The rooms were a bit stuffy.
it has very good location, near the city center, polite and helpful staff, the hotel also provides dinner and lunch, so in the eventing you can eat at the hotel, the hotel dinner room is on the last floor so you can see planes that are landing over the city center and the castle of St. Georgiy during the breakfast. :) The breakfast is rather poor in the hotel, very littel fruits, no hot omelet or sausages.
Continental breakfast, air con view & positioning of our window. Lack of electrical sockets to charge travel essentials ie, camera, mobile & MP3
Wi-Fi internet inside the room! Brocken elevator and very slowly.
the staff are friendly and the breakfast good the double room is not spacious. it is like single room with double bed
Localisation and price accomodation, poor comfort quality at room
Relatively central to Lisbon within a few mins of Metro which is fast and cheap to the city centre - 5/10 mins. Very very clean, well maintained and efficient. Breakfast / Dining room is on the top (9th) floor and so gives great views of Lisbon - great early morning start! Absolutely nothing - was great value for money
otelin yeri... temizlik dışında çok büyük bir problemi yoktu otelin...
Yeri çok merkezi, havalimanı servisi önünde duruyor, Odalarda mutfak teşkilatı var. Yatakların yenilenmesi gerekiyor.
The efficiency and helpfullness of the staff. The simple but adequate buffet breakfast. Of course the excellent location I would like grab rails on the bath. I would also like a couple of chairs in the room.
the orange juice
the comfortable bed, the central location disappointing breakfast, too hot shower
Only Location Quality, breakfast....
Central in the city. Backyard facing room! Very small room.
Great location in heart of BAIXA. Easy to get to all parts of city.
Good location, spacious room if travelling in a group of 3 No ventilation in room or bathroom
Habitación horrible sin ac
location. in the heart of Lisbon
The proximity of all facilities, right in the middle of old city center. Great Place to see and warmth of Portuguese people
The contact with old friends. Weather fantastic.
When in portugal I always stay in this hotel, love the location and prices. The host are very helpfull and speak various languages.
Odalar biraz eski ve çift kişilik yatak çok dar....
Otel cok merkezi. Kahvaltisi cok zayif
konum olarak hiç te fena değil. yanıbaşında metro durağı olması avantaj. odalardaki televizyonlar ve kahvaltı kalitesini düşük buldum.
cadde üzerinde mükemmel bir bina ..2. kat olması ilginç sadece . Odalar çok temiz ve düzenli , her ayrıntıyı düşünmüşler . çok yakınında metro istasyonu var ve yürüme mesafesinde şehrin en işlek meydanlarına ulaşım çok kolay .
Location, breakfast. People noise after mid night, a few staffs were lack of training to communicate with customers in friendly manner
kindliness and amability of the staff the plumbing inst. and A.C. inst
Great location. Great staff. Very nice breakfast
a nice, clean and friendly hotel in a central location. It is easy to find it by car eventhough Lisbon is a difficult city to drive a car in if you don't know it. I was surprised that I had to pay for the carpark.Last time I stayed at the hotel (october 2006) the parking was free.
Friendly staff. Clean room. Free parking. Good location. No free WiFi in room. Actually only WiFi in restaurant.
Centrally located, near Metro, friendly helpful staff, clean, comfortable, well appointed. Everything we could ask for.
Staff was very kind and helpful. Room was too small and too old for the four star hotel
Good breakfast, silent room Had to pay for Internet
The location is very good for walking, catch metro. The receptionist are very kind and give to visitor a very usefull information. For recommendation.
staff and cleanness of the room, breakfast
great location and attentive staff.Nice terrace bar and breakfast place. Great location to walk around downton Lisbon. Rooms are nice but on the small size. The hotel public spaces is small, lack of salons, boutiques or restaurant choices.
The location was great, the staff very helpfu,l the room very clean Breakfast was not included like it was in every hotel we stayed in Portugal . The parking cost $22 extra. The room had no hair dryer
The staff were I found the all the staff were very helpful especially those on the front desk. The hotel has a great position and thou the kitchen was closed during my stay, there are numinous restaurants near to the hotel.
Good service and the brilliant situation. The seventh floor was closed.
The hotel staff were very pleasant. They always welcomed you upon entering and leaving and genuinely seemed happy to see you. They helped us with places to eat, getting cabs, and even had a Blackberry charger for me since I brought the wrong charger. The duluxe room we stayed in had a small balcony where we spent some really nice time watching the city go by while we enjoyed a class or port. The hotel restaurant on the roof is a nice touch. Some people complained in other reviews about the rooms being small, but I didn't feel cramped at all. The room included a desk, minibar, and a decent closet with plenty of space as well as a bench.
The hotel is very well-placed and design. People are very kind and helpful. The buffet on the 7th floor (with terrace) is very good. Rooms are overlooking the main streets and windows make it silent. It is not a "cheap" hotel, but the quality worth the price paid.
Location is probably the best you can get for downtown Lisbon Staying at the 6th floor you have the trade-off between a no-nonsence terrace allowing for some nice snapshots and the noise from the restaurant, around 1am and 6am.
Central location and good brasserie on top floor of building. Did not sleep very well in this particular hotel. There was a single large down comforter for two instead of the more usual two. They fixed it, after some explaining on second day.
nice service, polit and patient staff, convenient location and elegant interior decoration
position of hotel is wonderful, transportation is very easty from hotel to anywhere and to hotel. rooms are clean and comfortable. Hotel staff is very helpful. air condition was big problem. management of otel wrote a "sorry note" for it but there was no date on his note. So I don't think air condition problem will be solve soon. Potential customer should be carefull about it. If air condition doesn't work you should open room's window but terrible noise comes from environment. it is not easy to sleep.
Friendly staff and location (very very citycentre) Airco was not working and sleeping with windows open was no option due to noise outside on the streets. The very friendly hotelstaff moved us to another room.
Central location, nice design, friendly stuff, - From 9 days, we had 5 days no internet-connection in the room - ventilation system from the reataurants next door is loud an stinky (when you open the window) - double standard room is small
Excellent location. Very clean hotel. Excellent value for money. Lovely breakfast. Perfect for weekend break. No kettle in room. Room sometimes cold. Can hear some noise from corridors.
The hotel's position was extremely central, but relatively quiet as it was down a side road off one of the main squares. I thought the interior design was fun, and made a refreshing change from the hideous chintz one often gets in this class of hotel. There was a lovely sun terrace on which guests can eat breakfast and all the rooms had Korres toiletries, which is always a bonus! Services were a bit random and didn't work all the time E.G. the lift wasn't working when we arrived, the wi-fi was really weak, the air conditioning was broken and the card machine had to be repaired before we could check out. However it sort of fitted with the 'randomness' of Portugal, was only mildly annoying and didn't spoil the stay.
Very nice designhotel in the centre of Lisbon, prices are ok, breakfast with famous pasteis de Belem !
Very modern and hip design, wi-fi in the rooms and a good breakfast. Great central location that wasn't small. The rooms are small (I stayed in a double and felt like I would have been cramped with a second person).
It was so charming and beautiful and modern in design. I loved it and plan on returning. It was in a great location near everything. My room was very small but that is what I booked. Plus if your on vacation you shouldnt be in your room except to sleep, so it was ok.
Excellent location, nicely styled; great value for the money. Booked a 'superior' room and received a free upgrade to 'Family'. Rooms were small (even the largest); beds uncomfortable. Visited in winter,and the heating did not work for the first night - it was the next day before they fixed it. But, the most annoying part: the wireless internet connection did not work at all. Everytime this was mentioned to the staff, they were very dismissive, and almost rude. They offered the use of the one iMac at the check-in desk, which was not at all practical. It seemed like they knew the internet was not working, and lied about it, while expressing 0 interest in having it fixed. A major negative for an otherwise great stay.
Hotel is on a very central location (just a few meters from Restauradores Metro Station), which makes it convenient to move around the different neighbourhoods (Baixa, Libertades, Rossio, Bairro Alto, etc) or connect to train stations and airport. The staff was very friendly and willing to assist you on your needs and queries about the city. Because the hotel just opened 3 weeks before my stay, they were still dealing with getting the city permit to use the a/c in the bedrooms. So, I stayed there for 9 nights w/o a/c although the staff provided an electric vent for my use. It made it easier to stand the hot nights in Lisbon.
Absolutely everything Nothing at all
Beautiful hotel. Amazing staff. Clean, quiet room. Comfy bed. Big shower. Metro station right outside. Main train station is a 5 min walk south. In the center of the best neighbourhoods and best sites outside of Belem. Amazing! Can't wait to visit again! The breakfast is absolutely terrible! Do not waste your money! A very short and pleasant walk in either direction (north or south) will lead you to an excellent bakery serving superior coffees/drinks and food at unbelievably low prices.
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Great price but hotel is definitely not a ***** star Staff on the other hand were deserving of a 5 star rating from the moment we walked in to check out. Yes, I would recommend this hotel if the price were compatible to a 4 star.
Great location, friendly staff and nice environment Restaurant menu
Staff were excellent. Friendly and helpful. Location is perfect for Lisbon Rooms not quite up to my expectations.
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The location Yes...way too dark. The walls are painted black and halls are very dark. The bathroom layout is a bit weird with no counter space for makeup/toiletries and no hairdryer in the room.
Location it's great, very convenient, you can walk to the city Center in less than 10 min, the hotel it's small, but cozy, and very high tech modern, so if you like modern style hotel in a great location, it's your pick. Many restaurants with walking This hotel it's little dark every were, including the room, there are no pool, or spa, gym it's very small, and breakfast could have more choose..
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Very good location, nice furniture, very helpful staff.