Çalışanlar çok yardımcı oldular, odada internet olmaması ciddi bir sorun. Internet sorununu cozdukleri takdirde otel başarılı.
Otelin konumu cok iyi. Ayrıca 4 yıldız olmakla beraber rahatlık ve lüks bakımından 5 yıldızı aratmayacak bir tesis.
odalarve banyo cok guzel, yerlesim harika sehir merkezinde, kahvaltı gereksizpahalı
It was very comfortable and equipped with everything you need. Especially free/fast internet Wi Fi availability is a real plus. Even coffee machine is available, why not posted on web page? Staff was friendly and helpful. The soap was missing at the second night after cleaning and they delivered it in one minute. The only negative thing, it is up on a hill, you must walk 5 minutes up from Avenidad
Odanın dekorunu, banyo ve tuvaletini, yatağın rahatlığını beğendim. Odada radyo - cd player olması da çok hoş bir sürprizdi; ancak radyo'da ve televizyon'da hiçbir kanal net çekmiyordu; kesinlikle faydalanamadım. Kahvaltı çeşitleri çok zayıftı. Odanın temizliği de daha iyi olabilirdi. Bilhassa havlular hoş kokmuyordu. Açıkçası bu otelin nasıl olup da 5 yıldızlı sınıfında olduğunu ben anlayamadım.
Beğendiğimden çok beğenmediklerim daha çoktu. Mesela otel,Dekorasyon bakımından çok kasvetli idi. Ayrıca yataklar çok rahatsız. Çarşaf altına Sentetik kılıf koyuyorlar. Su gibi terli uyanıyorsunuz.Tek iyi tarafları Kahvaltı çok iyi. Bir önerim olamaz. Bir daha o otelde kalmayı düşünmem çünkü
Centrally located and rooms of a high quality. Good prices in bar and friendly affable staff.
The staff were friendly and helpful and the room was extremely comfortable The dinner was disappointing. The selection on the menu was not particularly exciting and the waiters were very distant.
The location and rooms were excellent. The staff weer very pleasant and helpful. the breakfast was superb. We will definitely go again
The hotel is modern and tastefully decorated. The staff is very helpful and welcoming and upgraded us to a suite with no extra charge. The hotel is 10 - 15 mins walk from the historical centre; Breakfast was also very good.
great room - both elegant and clean; very nice breakfast; convenient location (taxis being very cheap in Lisbon); interesting history; professional staff there were loud building works outside, starting at 8.30am, but that can't really be helped...
Apart from the above, breakfast was excellent, Staff very friendly and helpful. Batthroom modern, beds very comfortable. Air conditioning very good. Plasma screen T.V. in room. The welcoming drink was a nice touch. Rooms could have had a mirror over and above the one in the bathroom
Proximity to the centre and to the Botanical Gardens; fairly quiet neighbourhood; price; friendliness. First class breakfast! There should be a pad to note down consumption from the minibar. Difficult to remember at the end of the week
Staff were very friendly and helpful. Welcome drink was nice. Free wifi was great until Greve Geral (a general strike) took it out. Good shower. Laundromat just around the corner. Not a bad location, about 20 minutes walk to the centre of town. Couple of nice restuarants just down the hill, not to mention the guy in the pizza parlour and the guys in the pastelleria just off the edge of the park (their pasteis de nata were great). Smaller single beds were a bit narrow. The walk up the hill might put some people off. Also parking is at a premium so if you need parking beware it might not be easy.
Location is good though there is a short distance to metro, Others are OK. Room is too samll, there is a big wall outside the window, so nothing can be seen from this room, in that case 50 euro per night (no breakfast) is not cheap.
They provide really great service.
Very nice hotel near city center.A little bit on hill, but all Lisabon is on hills. In this time of year with super price (not expensive).
location and freindly reception ( we were tied and irritable when we arrived and they were very kind )
Location, overall ambiance relative to value hard bed and pillow
Very friendly and helpful staff,exellent breakfast,good location for restaurants and services. Not on our few days
a very comfortable room internet gratis good breakfast
Our room had an excellent view. It was clean and comfortable. The staff were amiable and very helpful. Breakfast was good but the staff were a little over-worked when the breakfast room was full.
The staff were very helpful, gave us a room upgrade. Great views over the city, yet the hotel was tucked away in a pleasant quiet corner of the city.
I was able to book a fantastic room on very short notice. Wish I'd spent more of my trip there.
Amazingly helpful and cheerful staff. Small boutique hotel with spacious rooms, wonderful breakfast and free internet that worked! Good location for our city break - don't be put off by the surrounding area.
Helpful staff, wonderful room, enjoyed everything, especially the view. Tough climb up that hill!
our room was big and beautiful. the service of breakfast was excellent. hotel staff was helpful. our stay was very relaxing and comfortable. maybe the pressure of shower was not enough. but it didn't matter so much.
This hotel is in an excellent location, as regards being central - but it is located in a run-down street with extensive graffitti, making for a poor initial impression. The double room we were given overlooked the street, on the 4th floor, and was clean and comfortable. The bed was of satisfactory comfort level, if a little firm. The bathroom was of good size and contained a bath, a shower (over the bath), and a toilet. Like many European hotel bathrooms, it is relatively poorly ventilated, and needs an extractor fan. The staff were excellent, and any new staff were being trained well by the existing staff. The inclusive breakfast was delivered to us after ordering it, restaurant-style, and it was a very good quality breakfast. The bathroom needs improved ventilation. The street is very steep, and could be a difficult traverse for those with walking restrictions. The street is very well-used, with a surprisingly-high traffic level for such an old narrow street. The taxis seem to use it as a major route, and they really speed through it, making it quite a noisy street.
Most of the staff was very helpful and friendly. Breakfast was good but could use some diversity between days. The bed was small and will not fit average height people. My partner is 5' 10" and he was touching the board at the bottom of the bed. The doors to the rooms are so thin you can hear people talking on the hallway and other rooms. That was the most annoying feature of the room.
The two room suite was beautiful and comfortable. European beds are harder than Americans are used to, but this one was comfortable. Very steep downhill walk to main streets.
This was a superb experience - very easy to find a hotel and I ended up with an excellent hotel at what I consider very good value. The facilities were nice, the hotel staff really friendly. I cannot fault them for one thing. Not a thing
The excellent location.
Nice traditional hotel in a good location, did not feel 'chainy' Dissapointed that I could not use the beautiful staircase and had to go by lift instead
Excellent location, nice-looking building, helpful staff - maid did a great job Extremely small room, bathroom squeezed into 1.5 square meters: 20 cm between toilet and shower curtain - very annoying; beware of room number 208!
The comfort of the hotel
Location Bathroom smelled like a sewer and had to sleep with windows open due to smell. Room was dark due to lack of true outside window. Lots of hair on the floor of the bathroom. Shower malfunctioned and water squirted all over the bathroom. Furniture was worn; ancient television.
dirty and small room
Excellent location, clean room, comfy bed, spacy room for single person. No shower attachement, noisy when people outside door, not as quaint as expected, added charges after checked out
Very good location. Quite clean rooms The staff at the reception never said even "hello"
I like the style of the hotel..felt like a princess:) while checking-out - we had not change - only big note. (and no credit card) the man at the reception did not accually cared. we occasionally found the money we needed - in other case we would look for a change of money somewhere in the centre of city and we'll be late for a flight
Location price room Horrible coffee poor breakfast quality
we were put in tivoli hotel at arrival of hotel the breakfast was average it would have been very good but the hot dishes were mainly warm and tea was not good
Close to town
Helpfulness of all staff - reception, porters, etc. Good hot water for showers.
location very easy to get subway or bus. Very good breakfast and very nice people in the front desk.
Staff No wifi
The fact that nothing was too much trouble to the staff.Very efficiant The restaurant staff were also excellant i will definately stay there again soon
Excellent selection at breakfast. Pleasant temperature in rooms. Plenty of hot water. The hot water at breakfast needs to be boiling to make tea properly. It would be nicer to provide teapots at breakfast. This would also avoid wastage as you wouldn't need to use individual teabags for each cup. We were only left 2 tiny cartons of milk every day. I like to make a drink when I wake up and have another one when I come in after sightseeing all day. Tea/coffee was not always replenished daily. Reception staff were very friendly. Breakfast staff always seemed miserable.
The interior of the hotel was new and fashion. The bed was really comfortable and the hotel staffs were friendly. Breakfast was good with nice atmosphere.
As a newly refurbushed hotel very comfortable and modern
Well located,good sized rooms, very friendly staff, excellent value.
free upgrade to superior room and central location
1) Accessibility to the Metro which crosses between 2 lines (only about 5 min walk). 2) The bed was comfortable. 3) It has all the basic requirements and cleanliness that we want. 4) As we check-in after 10pm & check-out the following morning to go for more sight-seeing, we basically have the room for shower & sleep only, so nothing more to comment. 1) cannot check-in earlier when we reach @ about 9 a.m. but able to leave the heavier bags in the hotel. 2) don't know if it is really no room or if the reception is just following the hotel's policy of check-in after 1pm. 3) there was only 1 person @ the reception, need to wait if there is a crowd.
only location I don't like the gray (white in previous life) towels, window view to backstreet, small and not clean bathroom
1. Breakfast with the view of Marques de Pombal Square 2. The huge double bed 3. Tea and coffee making facilities in the rooms 4. Superb location right near the metro station
Breakfast was very good.Overall very happy with everything. No
Room design, location, good beds and new bed linen, tea/coffee at room. There was also a bit noisy during night (planes going to airport), unpleasant view from the room to yard.
Hotel is noisy for renovating work.
it was very modern and I like this style of furniture there was very strange smell in the bathroom that is why I had to have the door closed during the night
Easy to get to from the airport. Metro and bus service are very near the hotel. Room was very quite and roomy.
Nice lobby entrance. Nice bathrooms Rooms decor is very plain and could use some sprucing up. A 10 minute walk to the dowtown core sector.
Fantastic views when having breakfast, very nice food, rooms were very comforatable ! Bathrooms a little on the small side.
Otel,karşılama iyiydi Otel rev. aile odası yaptıgmız halde ,gittiğimizde boyle bir oda olmadıgını soyleyip bize aynı katta, ancak ayrı ayrı,2 oda verildi, 3 kişiydik, 2 kişinin kaldıgı odada 1 adet buyuk yatak vardı ve biz maalesef tatilimizi bu şekilde geçirmek zorunda kaldık...
nothing breakfast was terrible hotel has no caracther and is cold.
Location , Cleanliness Staff is not very friendly, cleaners does not understand the signal does not disturband and unfortunately there is a building constructions a at the back of the hotel and the noise is unbearable it does last all day including Saturdays , According to the staff it does not belong to the hotel therefore they refused to relocate guest accommodation...
Very comfortable rooms, good location. At 99 eur per night, it was a value... with some caveats (below). When I arrived at 7pm and asked for an iron, I was told that they don't have any irons and the laundry was closed. I had a 9am meeting, and the laundry didn't open till 9am, so I wore a severely wrinkled shirt for the whole day. When I left two other shirts for the laundry in the morning, and asked to have them that night (because again, I had a meeting before the laundry opened) I was charged the express fee - and they ironing job was poor. I hate to complain about such a thing, but I was baffled that a "five star" hotel didn't have such amenities. I was equally disappointed by their fitness room, and the slow internet. As it stands, this is not a great hotel for business travel.
very clean as it seems to be refurbished recently. the staffs were also very friendly and always smiling. probably the indoor swimming pool is too small and difficulty to say a swimming pool.
as mentioned above, the staff was excellent. especially the bartender/waiter in the restaurant was outstanding noise from the room above
Modern hotel , nice spa area Not very clean ; small rooms different from the pictures on site, the bathroom is practically in the room
clean room, friendly staff! no iron or ironing board available when the guest manual clearly states one can be provided.
Staff, Decoration, Cleanness No wardrobe, Lack of privacy between Bathroom and Room, noise from a near Pub
the design which was very original and modern, the restaurant for the sushi lack of place to put the luggage
Good little hotel, very close metro and buses station (Marques de Pombal). Great location! Confortable clean rooms.The breakfast was convenient to start your day.We would definitely stay there again.
good breakfast, nice location ventilator of air conditioning on neigbouring house was pretty loud when windows were open
Excellent location, close to Metro, but also at walking distance from the famous area Baire Alto. Very reasonable price/quality ratio. Beds were not really comfortable; airco hardly functioned (even after notifying the staff, they did not repair it); breakfast was very simple (just some bread, cheese, ham and eggs)
The location is just round the corner from the metro. The breakfast is the same daily but at least you get one hot dish,and a good choice of others, and we took fruit with us to eat during the day. We have stayed there before but it was a lot busier this time and the dining room is quite small. There was only one person clearing tables and bringing out food and drinks etc,so service was a bit slow
Very helpful person at the reception Smell of stale smoke in the room
The location is very convenient for those wanting to visit downtown Lisbon and have easy access to the airport. Only negative was that the website advertised parking. The parking garage was closed and the hotel reception was very short and not helpful in providing alternatives. They seemed to think it was up the guest to figure out where and how to park. The next shift hotel receptionist on the other hand was much more helpful.
Airconditioning was very nice when the outside temperature is above 30 degrees. Also, the extra thick curtain was very efficient in keeping all the lights outside. Breakfast was simple, but rather nice. The speed of the internet connection was not very stable. The showerhead could not be removed from the wall. The sound isolation is rather poor, as you could almost hear literally what the neighbours were talking about.
The hotel has a good location. The staff is very helpfull and the breakfast is varied . The shower is clumsy to be used.
Clean rooms, comfortable beds and good breakfast. Also within walking distance of historic Lisboa.