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Great views, good food, beautiful gardens, lovely room No dislikes
Room decor - mediocre. View and grounds lovely. Location good. Would stay again if WiFi worked! Don't plan on conducting any business using the internet. Connection is sketchy, slow, pathetic.
I liked the free shuttle to and from the airport. There's also a free shuttle from the resort to a shopping center in Lihue. It was helpful to go to the grocery store there and get snacks instead of solely relying on Resort food, which was good but it gets pricey. The property was big and not overly crowded. It was my first time on the Island (February 2016) so I don't know if crowds change during the rest of the year. The staff was friendly and helpful anytime I had requests/questions. You absolutely need a car unless you plan to spend the entire time lounging at the resort. I did manage to walk along the beach heading North to Lydgate Park. From there I was able to hike even further North to Kapaa and the Kauai Eastern trail. I absolutely did not mind the walk but it is a looong walk (more than 10 miles). Also, there were a lot of hotel taxes. Not sure how their prices compare to other areas of the island, but I'd look elsewhere when I visit Kauai again. I didn't have a car but there where even more taxes for every night of having a car.
We loved being able to watch the whales from the beach in front of the resort.
Location, pool area, friendly staff Mandatory "resort fee" of $20/night felt like a rip off. Otherwise, everyone was very welcoming and kind. Location is perfect.
Very friendly staff
I spent a very relaxing overnight at this hotel. Whenever I go to Kauai for an overnight trip, I like to stay here. I am treated very well by the staff. The rooms are spacious and the beds comfortable. I wasn't able to get 2 beds.
Food and drinks were good. The room itself was comfortable and the staff were very friendly. It was convenient to the airport if you have an early flight. The beach was not very nice; no room to lay out or go in the ocean. There wasn't even enough beach to walk on. The pool towels were too small. The wifi did not work well at all. Overall it did not have the Hawaiian vibe we found on the rest of the island.
So many pool options Non swimable oceanfront
The pool area and hotel set-up is very nice. The pool area is big enough to accommodate the hotel occupants so the area never seemed crowded. There were always enough pool chairs for anyone who wanted them. Our room had 2 pills and a bottle cap on the floor from previous occupants. The carpet edges next to the walls in our room were dirty also.
I liked how friendly all the staff members I encountered were. Everyone seemed truly happy to work there. The condition of the room and hallways. So many conditional and cleanliness issues. I mean come on color Xerox room service menu? When it was the Hilton it was a lot better.
We loved the multiple pools, clean environment, on site restaurants and friendly staff. We would definitely return. The location on the island is excellent too as you are close to multiple towns and equally spaced from the north and west beaches Only issue we ran into was the hot water ran out a few times shortly after beginning a shower. Maybe there was a family of 10 next door, not sure. Otherwise, there were no real complaints!
looks great from the outside, but... rooms in desperate need for a renovation/upgrade to modern standards. not exactly the tidiest hotel with cockroaches in room. usd 75 way too expensive for such a hotel, usd 40 would be more appropriate. location is not that close to Lihue Airport as described, in fact you need a car/cab (USD 20) to get there. never again.
The staff were very friendly and room service was available when requested. The price was pretty great as well. A good hotel for someone staying for a few days. There was an ant problem in the bathroom, mold on the bathroom ceiling, and my floors appeared as though they haven't been swept in a while. It would have been nice to have breakfast available too.
It was off the main roads and quiet. Coffee in room good for early departures. Refrig didn't work, so had to change room. Had to get more towels.
Stayed at this hotel for 5nights,very nice and pleasant place,would need a car to get around really,staff were very good and helpfull,would definetely recommend this hotel for cheaper version of holidays
The hotel offers excellent services! The location area is ugly but strategic.
It was so convenient; being in a excellent location. It was very clean and had modest physical replacements to a older quaint hotel. It I is nice to wake up with freshly made coffee in the lobby. Convenient parking. Quiet location for a good nights rest. Great price for modest hotel. Considerate staff
I liked how quiet it was for the overall stay. I had to wait till 3pm to check in when I stated I would be there before noon.
Room was nicely appointed with comfortable bed. Parking was very convenient and the young man who checked us in was very nice. AC was so loud that it was impossible to get a good night sleep, even the neighbors AC could be heard in our room. A little better cleaning wouldn't hurt either. My wife dropped an earring and found quite a bit of dust and a sock under the bed.
Very unique, quaint hotel. Clean room, very friendly staff. It was nice that there were washers/dryers on site for laundry Slightly off the beaten path, if you care about that (I don't). A/C unit was very loud. I had to shut it off, because it kept waking me up
The room was large and exceptionally clean. Enjoyed the private verandah off our room with beautiful plantings creating privacy. Lovely pool area and continental breakfast. Staff were very attentive and because our room was ready, they were kind enough to let us in much earlier. They have SPECIAL SPECIAL rates for all of Kauau's activities. You'll enjoy this boutique hotel. We'll certainly be back. Towels for pool were too small and worn. Fluffy towels are good.
Low key relaxed setting in lush gardens. This old style Kauai hotel has air conditioning, large flat screen TV, good shower, local pets to entertain you, continental breakfast and very accommodating staff. We stayed for one night but could have stayed longer.
The staff was very friendly and helpful. Rooms were spacious and clean. Will stay there again
Pool was great. Too many young children.
We were thrilled to stay put at the Marriott Resort then take day trips throughout the island. Whatever we needed was provided. Convenience was key, access the same. We'll do this again. Such a great resort but it is looking a little shop worn in places. But, that comes with popularity and use.
Amazing grounds, and wonderful staff. You'll love the pool and beach. The on-site restaurants were delicious. Plus, when we mentioned it was our honeymoon, they upgraded our room and even provided a complimentary bottle of bubbly.
Great facility, pool features etc. Clean but cockroaches in room, and the bell service (guys parking cars) were actually quite rude to my husband actually... Were kind of surprised at this.... But they were fine when we left.
Room 1190 and the staff. The shower head was low. I,m 6'4" :)
-Close to Airport -Clean -Friendly Staff -Huge pool kids love -Located next to Dukes -Overall a great choice I've stayed her several times and I'll do it again Nothing
The pool is amazing! You can't beat it. The hotel is right next to the beach and the rooms are very clean, fresh, and comfortable. No musty smell like another place we stayed at. We loved everything here and we were sad to leave! Leaving!
Great location and friendly staff Resort fee - we were there during hurricane and could not use all aspects - but still had to aay resort fee
Booked the resort because we were staying extra days after staying at a condo nearby. I thought it would just be like any other hotel. I was really surprised at how awesome the whole place was. No microwave in the room. Would of been nice to reheat left overs from all the places we ate at.
Staff at the Cliffs was great!!!!! Always happy and helpful. Location is great do not stay on first floor if possible. The room was outdated, carpet was very old, doors had duct tape holding the bottom. Refer had rust on the top. Obvious long time rental because no owner would stay there. First floor with one crappy 14 inch fan. No A/C which is great when there is wind.