The friendliness The delay in checking into the room
nice staff Non
Good location & facilities. Hotel under renovation during our stay. Lobby was poorly laid-out and not comfortable.
nothing There inconvenience because of renovation work at the hotel and continue from morning until six p.m. This is the reason I had the inconvenience me to leave the hotel and search for another hotel
That Hotel credited night not required yet Booking.com said they refused to Location
Clean, comfortable, friendly staff and good location
the location is very good and the room is very nice, and the price is highly accepted the hotel is very good although it has construction going on in the hotel during my stay
The staff was very friendly and responsive. When we need a technician to show us how the air-conditioning worked, a member of staff came to our door within minutes. Excellent location too. At the heart of the shopping and dining area of Kuala Lumpur and just 20 minutes walk through a shopping centre to the famous Petronas Towers. The internet access in the rooms can be faster and easier to log on. Internet access is increasingly becoming a key consideration by visitors when deciding which hotel to choose.
the location of the hotel is excellent
location was excellent for shopping, many malls and shopping centers are within walking distance, other malls are close by taxi. the hotel Lobby looked very fancy and luxurious. I recommend this hotel if the main purpose of your trip to Kuala Lumpur is shopping. Hotel furniture was old. renovation included only 2 items: a flat screen TV and new toilet seat, the remaining room furniture and facilities are too old (maybe 15 years old). Pillows smelled horrible when we got the room, we complained about things there and the hotel duty manager Mr. Ghazali did his best to resolve all issues and make our stay comfortable and enjoyable.
evrey thing is ok except the price of the dinner buffet it will be ok if they reduce the price little bit .
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
It in the center of city and neer to train station Water comes from selling from light
great location, friendly and helpful staff
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
location -- close to malls, stores and city old run down rooms, not well equipped.
Central to the main areas of KL
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
good location for shopping poor customer service who attended to us, poor condition of furnitures
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
It is Ritz-Carlton! Everything was perfect. Room was spectacular. Near to shoping center. 10 minutes to Petronas twin tower by taxi. Staf was very good. (Klasik bir Ritz Carlton. Herşey mükemmeldi. Odalar harkulade. Alışveriş merkezine yakın. Petronas kulelerine taxi ile 10 dakika. Çalışanlar çok iyiydi.)
Kaldığımız Deluxe oda cok şık ve güzeldi. Club Lounge gerek yer (giriş katında, hiçbir pencere dolayısı ile manzara yok), gerek atmosfer, gerek de ikram ettiği yiyecek ve içecekler bakımından kabul edilir değil. Şimdiye kadar gittiğimiz en pahalı olmasina rağmen en kötü Club olanakları sunan oteldi.
There is free internet in the room
plase of hotels no
staff are freindly, in the City center near the KLCC Towers and Pavilion Mall. The Lefts are very slow and its takes more than 7min to get down or up to high floors like 26 floor
actullay i had an issue when i arrived. They couldn't find my booking so either the problem from your side or the hotel side. I had to wait for 30 min before they find other room for me. The hotel was full but they managed.
An exceptional Hotel. The breakfast Buffet was poor and room service selection and food.
nothing they did not care about me the room is not ready!!!!! the air conditioon is broken two time !!!!! iwant to complai him....!!!!
its avery convienient location.its surrounded by various malls,resturants,and cafes. the air condition was not cold.
The safety in the hotel - The Blanket isn't clean - The cleaning for the room not a 5 star clean - Very noisy between the rooms while ringing the bell
Location of the hotel and services and the hotel itself and resturant at the ground floor Nothing specific
Location. Very Crowded in the front door.
it's very easy and near to the shoping center...
Location close to shopping malls and all staff were very pleasant, courteous and helpful.
Very convenience Receptionist not so friendly, without smilling
Nice hotel, centrally located, my room had a great view to Petronas towers, nice deco, staff helpfull Noisy until 1.00 am because of music in bars outside
room decoration is nice, nice bathroom Some one put an apple and a plate on my bed after room cleaning. It is very strange
Street bands play their music loudly until 2am. Staff ought to advise guests of this at check-in.
Location convenience as shopping complexes are just at walking distance; reasonably priced hotel Noisy especially during the night
Great location, most staff were quite helpful. Porter was very professional. Was given a top floor, but was swopped to reside in a lower floor. Needed to ask for bath lotion and shampoo cos it was not included in the lower floor package.
the staff very polite , efficient service. no parking ltos
Its location,services and the most impoertant is the cleanliness of the entire hotel.
Very convenient location. Easily accessible to the major shopping complexes as mentioned on the website. Good variety of breakfast menu. No internet access from the bedroom, however there is access in the lobby area.
Everyfing Your prices of night tours or night food...
Security is an issue in this hotel as there are no key card assigned to guests. The location of the lounge allows non-registered guest to have access to hotel rooms. The housekeeping also is not doing their job properly as there were a needle and safety pins on the carpet just next to the coffee making table. Other than that, the hotel rooms are quite clean.
Location! In the heart if Kuala Lumpur city centre - Bukit Bintang area! Breakfast was poor! The service was poor!
Good convenient location. Food selection is good. Nice spa available.
close to shops
the hotel's location The furniture in my hotel room is kind of old. More importantly, I would expect a more cleanliness standard in a so call "4 star hotel".
The hotel is within the city centre and is very convenient. One can try the local food along Jln Alor which is just across the road. It is also not far from PasaRakyat coach terminal whereby you can take a ride to Genting Highlands Skyway at RM4.60 for a one-way journey. Our 3D/2N was filled with activities.
the hotel was not clean and we find numbers of bugs in our bed
Very nice, excellent location.
The fact that Wifi was free and we weren't charged extra for a late checkout. We come to KL often and will definately return to Picolo. Previously stayed as Federal Hotel and Swiss Garden. Wifi signal on level 7 was not strong enough to connect to. Further, all internet was unavailable on the 23rd November but this was due to an internet provider problem, not with the hotel.
Location - close to the major shopping areas. Modern decor. The staff did not speak fluent English and could not understand my requests. My reserved room was given away to another guest and check in took a long time as a consequence. The towels were old and worn.
The design and the cleanliness of the room. Also the effective staff doing the making up of the room There''s not much facilities in the hotel. Example are, swimming pool, gym and any other forms of entertainment.
good location. no swimming pool & gym. room is too small.
The washing base should be inside the toilets especialy for calture like middel east, the both room and toilet doors are not properly close the water may leak while taking shawer.
i like everything about it not at alll
Location. Right next to Lot10 and Pavillion, KL`s newest shipping mall, so it`s convenient. But also very loud at night. Small, but clean. Just right for solo traveller. Loud, no hotel facility.
view + location I did not find resturant menus????
Superb location right at the centre of Bukit Bintang, modern contemporary design, bed is rather comfy. The hotel main entrance could do with a bit of a facelift with a protruding canopy for shelter or loading and unloading of guests. As two persons sharing a room may not necessarily be couples, the glass partition for the shower could be made more opaque. Or perhaps, a curtain could be introduced for more privacy. The mirror for the basin should be positioned facing the user instead of on the side.
Central location, new facilities and clean rooms, easy access from the airport, nice interior. High value for money. The staff was friendly, but totally inexperienced. They did not know any tourist agency nearby. On the date of the departure they were even unable to order the taxi, we were advised to find one on the street which was not so easy early in the morning.
1) close proximity to the shopping areas 2) good buffet spread Room was too small
It's location. N.A
comfort and spacious rooms. Location very good.
good ambiance by the staff entrance should be changed at the front
Smooth and fast check in My room 1604 is too small in size. For the price I could get a bigger room size nearby the area.Room service menus has 2 different sets in the room , some of the items are the same but pricing different ???Kind of confuse.Perhaps not updated when change of menu.
The location and excellent service. none
Excellent locaion for food and shopping! The lobby seems to be a bib cramped at the entrance.
their services no
great location of the hotel
The gift for the children (chocolate etc)
I stayed twice in this hotel and found the stuff are more helpfull. The rate for long period.
The place is clean, neat & tidy.
The space as the 2 bedrooms apartement is really big. Well maintained , the hotel location is good and near the main attractive locations enjoyed my stay there. I thing the rate is a bit expenssive especially when I extended for 2 more nights then I booked 5 additional nights.
the room the breakfast area
Please write at least 15 words
Location wise not bad. Firstly when reached the hotel, no greetings from reception at all, my family of 4 do not feel welcome. Secondly when insert the door card into the card reader, the reader was faulty as there was no light & electricity. Need to call the technician few times before they came & repair. We were staying in a family room yet only provide 2 bottles of minerals waters instead of 4. Overall not satisfied with the hotel service & facilities.
Location is excellent Rooms are not up to the standard.
Average but very convenience. The toilet should be improved and upgrade such as extra spray pipe and it leaks everywhere. There should be complimentary mineral water in the room esp for late check in.
The excellent location staff
Breakfast We book for queen bed but when we go there is twin bedded.
the location of the hotel is pretty good with a lot of shopping centre nearby.. the pillow is not so comfy and the water tap abit old, however other than that, the rest is quite good
location lack of hot water
The location is in the city center, however there are many other hotels in the area which I think better than Federal (I've been to some of them before). I actually didn't like staying there and I believe I will never book in this hotel again. The hotel is quite old and needs major renovation. The rate is expensive for the poor service given. I booked Studio Deluxe room which was totally different from the photo shown on booking.com website. The internat charges is quite high, many onther hotels provid free wifi. Overall Its not worth it.
need to be more polite, specially B/Fast lounge as only one staff called AKBAR was very polite. They shouldnot treate all customes with others mistakes.
the location its ok the room is too small an no privacy
Location of the hotel was very good, and cleanliness was also very good. I found the hotel to be comfortable and good value for the money. I think it would be nice to have free internet across the board these days as internet is so important to all.
the room is good the breckfast is also good and all things in the hotel was great nothing
Complimentary parking, the room that I had was big and comfortable for my family. Wish they could provide proper teaspoon for the complimentary beverage that they provide rather than the plastic stirrer.
clean and good for shopping in KL city health centre is chargable
I was pleasantly surprised with the overall ambience & size of the rooms. Excellent location within the golden triangle. All commuting options available nearby. Alert and courteous staff, optimum cleaniness, in short full value for money.
easy access to intersting points at Bukitt Bintang street . small and noisy lobby
The room is clean and comfy. No free wifi and it costs RM30 for internet access. We have booked a taxi to the airport, but several hotel staff insisted that it is better to book a taxi through them.
i like the customer service, the staff are well greeting each time we went out and came back to the hotel. it just like our own home. i will come back again. I think some of the switch are not function and we need to look for every where for the functional switch.
Location of the hotel, Value for money..... Breakfast room needs to be better organised and also there is need of good restaurants in the hotel.....
Great location in Bukit Bintang where just about everything happens, malls, restaurants, bars, nightlife... The hotel could do with some refurbishing, noisy air conditionning at night, picture frame suddenly falling off the wall also in the middle of the night and needing some plumbing to be done.