First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages See above
No free Internet in rooms No included breakfast No free parking for guests
Kahvaltı iyiydi. Oda ve yatak temiz ve rahat. Daha önce bir başka sitede otel fiyatını 63 $ olarak bulmuştum. Daha sonra sizin sitenizden yer almak zorunda kalınca bana 86 $'a mal oldu.
cok yokus yurumek biraz zor oluyor
fiyatina gore normal bir otel 5 yildizli oteller siniflandirmasinda luks sayilmaz Turkiyedeki cogu 3 yildizli oteller sinifinda.Fakat Kuala lumpur da ucuza sehir merkezini yakin iyi bir otel sayabiliriz.
Heryere yakin olmasi güzeldi̇ Odalarin özelli̇kle tuvalet ve banyo kullanilan aksamlari yeni̇lenmeli̇
Şehir içi. Fiyatı da cazip.
Büyük, yeri fena değil, yüksek katlı, zincir olması, kahvaltısı bizler için yeterli, temizlik ülke standartlarında iyi, hizmet fena değil. Çalışanlar yardım sever. Temizlik yetersiz, çarşaflar temiz değil, kanlı, ve lekeli, halılar kötü kokuyor, garsonların önlükleri yeterli temiz değil, odada kablosuz internet yok, resepsiyonda çalışanlar aşırı yavaş.
The location of the hotel is good. Breakfast is good. No international channels in Room TV or Radio. Not at all comparable to any Hotel located in a capital city.
Location, very close to KLCC Breakfast / food
Being reminded that I dont have to stay in such a place for longer than a day Terribly crowded breakfast area, poorly maintained bathroom, sheets from the previous millenium
We returned to the Grand because we were there last year, It was a good stay as everything we had to do was close to the hotel.This time was more of a holiday, and it was a lot further away from the night life. A choice of a western B'fast would have been nice.
peaceful and good scenery of Kuala Lumpur
Currently, the outside of hotel is under renovation and painting work in progress. I felt a bit inconvenient when i went out for shopping.
Service It is dirty, it is not close to a 4 star hotel not even a 3 star. The hotel I am sure it was a very nice one 40 years ago. And it has not been remodel ever since.
Good breakfast only. Very old furniture in the room, with strange smell also. Not so close to the 2 Towers, the district is slighly dangerous.
The staff are friendly There are mosquitos in the lobby toilet, the lifts stopped at every floor after 20th floor. Our bad luck, teh ceiling leaked in our room because they have not done servicing for the aircon for sometime.
Well designed and clean rooms. Friend who have been with us got a free upgrade to a bigger deluxe room because there were no free non smoking rooms on the same floor available. Very kind and professional staff. Some meals of the room service menu you can´t order after 11 pm. We asked kind for such a limited meal on 11:30 pm and they didn´t deny our request. Totaly amazing hotel :-) The mini bar items are a little overpriced, but you are allowed to store there your own goods. There is a store with reasonable prices directly oposite the hotel in a shopping center.
Its was very pleasant and peaceful place The hotel staff is very stubborn, as after convincing for the long time they were convinced for early check in.
The location of the hotel and the staff are excellent We requested for adjacent room as I had with my colleague who is a very young girl and we were given 2 rooms each far from 3 rooms; not adjacent rooms
Not satisfied The facilities are old
I was only there one night however the hotel, however I enjoyed my stay as it was close to shopping, transport and the amenities were good.
The hotel is too far from the centre and not 10 min. as mentioned in the description! During our stay in this hotel in the period of 11th January to 13th January 2009, we were in the hotel that was under reconstruction works. This means that we were hearing the drill from 9am to 6pm!!! So, instead of staying in the hotel for 5 days, we changed the hotel. further, we paid the hotel in advance for the 5 nights we were supposed to stay. The hotel did not yet give us our money back.
All said and done the location was pretty good .. opposite to a large mall connected by a walk way .. also you could tell at some point it was a 5* facility .. the lobby area looked impressive .. .. most other things were either just average or below average .. the rooms had a very dated look .. furniture was old ... things in the wall were loose .. couple of times when i connected my laptop the outlet actually came out of the wall .. when we ordered room service they would not charge it to the room .. when i gave him a credit card he was not happy .. worst of course was the WiFi .. it was so poor that it was almost not usable .. if i was on a business trip i would have been livid .. even here i had to use the data on my cell phone since it was faster than their wifi! Overall except for the price .. i would not recommend .. at a slightly higher price i am sure you can get better accommodation ...
clean and tidy shuttle servise to/from airport
I don't like any thing on this hotel, It was really painful experience with this hotel Rooms are very dirty I asked them to change the bed cover four times on My first day,the rooms don't look like the photos on booking.com, the service is very very bad, the food is worst than what you can imagine next time if I have to sleep on the street I will not go there, I can only recommend this hotel for my enemies to make them suffering;), they asked me to pay more money to get a clean room!
Convenient to monorail and STAR..and central location Staff had little knowledge of city...
The breakfast - lots of variety and fresh food The staff members aren't so polite apart from a handful senior staff.
complete staff really friendly
courtesy of the staffs and facilities it is located far from puduraya and far from shopping places
Staff very slow in restaurant, food cold for dinner and breakfast, wi fi not optimal or very poor in rooms
The member of staff in the business area was willing, without being prompted to keep the center open for me after hours (11 pm), in itself good, however there were only 2 computers, another and that wouldn't have been necessary.
the reception personnel are very friendly, especially Mr. Mohamed Hesham...he managed to get us a room with a view to the Twin Towers...( the only positive thing during our stay...which was only for one night...we couldnt stay longer than that) The rooms are very old..( even there most expensive Club Room) and they definitely need refurbishment. The breakfast buffet is very bad and doesnt take into consideration international guest taste. It is definitely below 3 star standard. The location is bad as well. It overlooks old houses.
Breakfast is good. location is not good enough for the night time. the reception s some girls are not good for behaviour and atitute.
B1 parking lot is always full and no access to B2 unless you exit and enter again to access B2.
The karaoke business downstairs, lots of fun.....the breakfast was good... restaurant staff were good! ok for travellers on a budget whom will be out all day local good shopping and cheap taxi trip to shopping centre. Poor customer services, gym facility very run down and dirty, was not cleaned at all during oue entire stay. Sauna broken along with steam room, hot tub, no racquets at the squash court.... hard beds very run down facilities!
My son fell ill and we were forced to delay our planned sightseeing trip by a day. We ahd already paid the money in advance. The hotel staff was very accomadative and changed our programme as required. The hotel was adequate ane met our requirements. However it will be nice in case they change the check in time to noon as two in the afternoon is very late in case you arrive by a morning flight.
Location, comfort and the availability of a 24 hours open restaurant in the lobby.
this hotel is quite close to the train station which makes for good accessability to other parts of K.L.
It is value for money indeed. Location is good as far as Indian traveler’s are concerned. Indian Veg/Non-veg food joints are just 10 minutes walking distance. The taxi, City Bus & Hop on/off stop is right next to hotel. Moreover, the Metro station is also 5 Minute walking distance. The room and breakfast is also nice. No issues here. The Mumbai based famous tour operator is regularly using this hotel. The sound insulation is an issue here. You can hear people talking in adjacent room or when they are using toilets. The outside traffic noise is also a problem, at least for first day till you get used to it. The room has thick window curtain, it help’s a little bit.
Please write at least 15 words
Location of the hotel, and breakfast was OK Interior was old and in need of maintenance; Mashrooms (fungus) in bathroom; Shower not working; Several times no hot water (only luke warm); Forgot to put drinking water in the room four days in a row; Didn't clean the room once
the spacious room the lobby, too small
the spacious room change the buffet breakfast menu, the same menu since my first stay in the 90s
Was not much really to like, however if you like Indian food its right in the heart of a muslim indian area although it doesnt make you feel very comfortable as a white person. I asked for a non smoking room, the room stunk of smoke. On the internet I paid £10 a night for my internet, when I got there they tried to charge me for it. The room on the internet looked nothing like the room I got. THe bed was dirty and the room stunk. No taxi drivers know where this place is and its a fair distance away from bintang walk
Spacious and good layout of deluxe room. Smelly pillows and not easy to get a cab. Small lobby and entrance next to a supermarket.
Very convenient location Bed sheets had blood stains !
There were lots of ants in my room.
the hotel nice just the Breakfast need to be Diverse
the room is spacious, cosy & clean. i feel like i m at home. the location is perfect for shopping.
The best thing about this hotel is the staff...They're friendly and great people.. In fact I've been with this hotel ever since the Stanford days up until now. It's not like what I hate but I hope they'll upgrade their breakfast menu.It's not really worth the money....
It was a budgeted hotel. Room was clean. Good location English TV channels were less. International channels very boring. No porter service for carraige of luggage. No room service.
Cheap and clean rooms.
Friendly and helpful staffs, got myself complimentary room upgrade too ! breakfast is basic but way better than some of superior hotels :) Indoor Parking is somewhat limited, but given the rate, it's still awesome that they still provide complimentary indoor parking :)
I like to stay at Cititel Exoress Kuala Lumpur, because the hotel's staff are friendly. The only things that I do not like to stay at Cititel Express Kuala Lumpur is that the breakfast not enough when you are late for breakfast, say after 8.00am. This is especially when there is a lot of people staying here in Cititel Express Kuala Lumpur.
Location close to malls and indian food Cockroaches in 3 different rooms on 2 floors,uncleaned toilets in 2 rooms,bizarre dirty stains in linen, airco failing in 2 rooms,noisy halls,rude lady at reception, 'change room' was response to everything, impossible to get refund