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The location across the street from the ferry terminal is great If you will be boarding a ferry of the Alaska Marine Highway. And the hotel shuttle is available for trips downtown. I was at the hotel on a rare hot day, and there is no air conditioning system or cross flow of air, though each room did have its own electric fan.
Good location on waterfront Staff was unfriendly, and downright rude. would not go back
Great location, friendly staff The room was pretty bad, actually. Badly in need of a remodel.
Great service and location. Felt comfortable and was connected to a great bar and grill. We read a few negative reviews and questioned our decision but we were so pleased with The Gilmore. The hotel is historic and this is what gives it charm. It's exactly what visitors who are going to a rustic getaway like Ketchikan should expect. They also offered free taxi rides to the airport shuttle and nearby attractions. Can't beat the price, either!
Location. It is on top of a hill and is quiet. The shuttle drivers were helpful. The front desk was helpful. There is a nice restaurant. Unfortunately, the tram to access the town hasn't worked in almost two years! It is a lot of money to spend for a room. There was hair on the bathroom floor, the tub didn't drain very well. I felt like I was paying a 5 star price for a 2 star quality hotel room. There are a lot of snooty customers who go there. The restaurant staff seemed overwhelmed for the type of product they were trying to put out.
Friendly staff, spectacular views the tram was out of order which required a big uphill hike to get to and from downtown Ketchikan. This negates the excellent location. the tram had been out since September, with no mention on websites. Rooms are minimally furnished, TV and ice machines either didn't work or were problematic. Cleaniliness only adequate.
We love the location of this hotel. We have stayed at this hotel many times in the past but the hotel is currently undergoing a management change and there were many problems. Food was overcooked, wilted salad was served, berries were served frozen, the staff could not answer any questions, staff did not show up to serve breakfast and did not send laundry out when dropped off. We hope that the management change will correct these problems.
Location is nice and the elevator to downtown is convenient. Staff was pleasant. Overall a nice stay and decent food at the restaurant. Exterior is a little rundown. The trash (cig butts, wrappers, etc) on the ground and stairs around the out buildings was never picked up. The restaurant was closed on Mother's Day but the front desk staff didn't even know that.
Great location on the water! I am watching birds, wales, fishing boats and float planes from my window. The mall with retail stores, banking, Safeway and Starbucks is across the parking lot. The Hotel is well maintained by a helpful and friendly staff.
The clerk was rude and very unprofessional. Cussed my husband. Only stayed 4hrs then left Will never stay again
Nothing Elevator not working according to the staff it's been over a year since it last worked. Ice machine doesn't work and they only had one. Clerk said she didn't remember when it last worked. Send in the inspector's this hotel should be condemned.
I liked the staff. They were apologetic and tried to correct inefficiencies. They were courteous. The price for a room there should be a hot tub or exercise room in the hotel. When we arrived the room wasn't ready, elevator out or order. When we finally got in the room it wasn't finished, bed unmade garbage still in room coffee pot and carpet dirty.
Elevator does not work. And we were on the fourth floor. No wifi as promised
We stayed at the Star Room which was a separate loft away from the main hotel. This was GREAT- away from the road and in the heart of Creek Street. It was very clean and comfortable. It was a warm day but they had a fan to circulate the air...which was enough. We could look out our window and see the bridge going across the creek. It was very spacious and even had a whirlpool tub. I can't think of anything we really didn't like.