Location Noisy, not that clean, breakfast not good, ac not working
Your helpful staff Getting in and out of the centre by taxi proved difficult on occasions
The staff was very friendly and the price was great.
Some of the staff were friendly and helpful. Beds were OK but room was on the small side and showing its age Failure to deliver on services that were paid for and the lack of staff when we needed them early in the morning for an airport transfer
Nice location, clean room. both the lifts were not working. bathroom was not too clean.
Staff at the reception was gentle Internet not working. Bathroom in poor state. Coffee at breakfast was... green (yes!). Even worse during Ramadan because the restaurant was only proposing the same buffet each evening (quality of the food questionable). Tunisian people calls it an "Hotel for Lybians".
ratio between price and quality
The hotel is well placed close to the Medina. Staff speak a little English but it is better if you speak French. The pillows are just dreadful!
Good breakfast selection. Helpful staff. Convenient location to shopping, Medina, train station, tram, theater and restaurant. Air conditioning was not optimized for comfort. In other words, the room never cooled down to a comfortable temperature.
Very friendly, comfortable hotel in excellent location for Medina nad other city sitess and transport. Small enough for a relaxing nd personal experience. Some of the food we had in the Dome restaurant was really superb.
I think that the breakfast and dinner room on the ground floor had a nice ambiance and served very good food. The bedroom was also attractive and spacious. Service was efficient at the desk. Communication could be improved at the desk. It was not clear whether internet access was free in the lobby. I did not know that the rooftop bar was closed and had actually planned to spend an evening there.
Location is only good point. Wi-Fi could not be used. I could not get the receipt for a taxi to the airport, though the hotel receptionist said that I could get it from taxi driver. In addition, the level of taxi driver the hotel arranged was very poor. He take me to the different terminal.
The main areas and the welcome from the night receptionist keep your wits around you if you happen to fancy a late or early walk in the vicinity
The location which is in the city center. WIFI not available at the room
5 yildiz standardinda degil. 3-4 yildiz imkan ve servislerini sunabiliyor. Oda temizligindeki ozensizlik en sasirtici noktalardan biridir.
Gezilecek yerlerden biraz uzak ancak taksi çok ucuz olduğu için hiç sorun olmuyor. Genellikle yaşlı emeklilerin gelenlerin kaldığı ve konferansların düzenlendiği bir otel.
The cleaning ladies maintained the room cleanly everyday. The breakfast was rather simple and untintersting.The room rate was high for foreign visitors compared with that of locals.
The staff were very helpful, no fridge,no safe,no free internet,shower door would not open completely due to the position of the sink,I had to go sideways into the shower.I found it strange that the fee charged by booking.com was slightly higher than the published official room rate.What was the advantage of booking early???Also the hotel gave me my change in Dinars but would only take Euro notes.....and you cannot change dinars back to Euros without an official receipt.Breakfast was 6 to 8,one morning coffee was not ready until 6.45.
Not many tourists
the beach and the swimming pool bring mosquitoes repelent with you the room is full of them.
The closest thing to a real 5-start hotel in Tunisia. Very opulent and grand with a unique bent on Tunisian esthetic. Excellent cooks and cuisine. Sometimes the staff is a little disorganized. They need to work on the elevators (my partner uses a wheelchair).
Friendly staff that coped with our inability to communicate in French. The map on the web site showed the hotel between Carthage and Sidi Bou Said but the actual location was about 10 kilometers further up the coast.
Food is very good, it has a good beach. 5-10 min to Sidi Bou Said and Carthage by taxi. Quite a long way from tunis center and airport.
the staff was very polit the A/C is not working , i ask the reception about that he tell me we are in the cold seson so the A/C in all hotel in Tunis is off, and one time when i was at the bath the electrcity swiched off and after 10 min came back
the quietness, the lake view, the help of the support staff at the hotel, the nice location and easy access to places of visit. the choice for breakfast is limited.
Very good view, very good breakfast very expensive, can be 4 stars but not 5
the location of the hotel and the lac view quality of the food in ramdan month
attention to small details like making sure that if you had coffee or tea in the room to replace the items (coffee/tea/milk) everymorning.
Very very bad food. And the staff are unfriendly.
Room staff and doorman were great buffet food could have been better
great nothing special. Except Hotels in Tunisia there is no real Non Smoking policy!!!
Very comfortable, staff friendly.
Staff was good,hotel is ok but nothing special Poor value for money, but this is Tunis is big names is expensive. Other guests got better rate from local companies
Spaciousnous of the foyer and bar staff very helpful Food and drinks manager extremely helpful Lack of adequate heating in the bedroom. Also shower facility not good, an unpleasant and unrefreshing experience, almost an ordeal: cramped
ok, not great, but fine for short visits
Quietness of the location. Watch out on the Beauty Saloon they can rip you off. It is unfortunate in a name like Sheraton such organisation can be left uncontrolled to abuse their possition.
staff were friendly and rich breakfast The hotel location was far away from city centre and did not match as specified in booking.com
Location, price and comfort. Firstly, services were slow. Secondly, all the answering machines are only in French. It's an Arab country so Arabic language should be used in the answering machines. Even English should be used because it's an international language.
Clean room, spacious and central location. Breakfast buffet was excellent. Overpriced, Dar El Medina was the same price and much better value for money. The reception staff were not very friendly.
The location is good and rooms are good for tunisian standards I suggest they also review this hotel on ratings on discrimantion, a group of middleaged men,part of the staff of the hotel, dressed in polyester suits standing in front of the main entrance , with a lot of attitude and arogancy , refuse entrance to the hotel to any tunisian person, my longtime tunisian friends who wanted to come visit me during my stay in the africa hotel , were rudely and very impolite refused entrance and turned away , not even handing over their papers and making copies of their passports which I suggested in last resort to still make it possible for them to enter the hotel was rudly denied by an also arrogant and very unfriendly recepsionist....this is discrimination ....and unacceptable !!
In my first day the hot water on taps was limited.
The 1930s-type design and atmosphere of the hotel was great, as was the well-patronised restaurant. Absolutely plagued by mosquitoes in our room at night, ruined two out of three nights' sleep.
Only one person was polite, and that was the General Manager The hotel is in a dreadful location. The street it's on is filthy with heaps of rubbish, car repair shops, and broken sidewalks, making it virtually impossible to walk anytime. The hotel itself is in dire need of a complete overhaul. The building is very old and it shows. Also, the staff is quite rude and lose their temper at the slightest comment. Breakfast (tea/coffee & toast) was never ready on time, and the all-male bar crowd is quite loud and rowdy all night.
Very good situation, kind personal.
I would like honesty of the staffs. The honesty in saying things obout the hotel, explanations, etc.
nothing at all the that is not a hotel, very dirty and nothing in the room. bqd service and no breafast nothing at all the that is not a hotel, very dirty and nothing in the room. bqd service and no breafast it is not q recommended hotel
the position not clean include restaurant
Şehir merkezine 30 dakikalık yürüme mesafesinde, taksi ile 2 dakika ve 2 dinar civarında, basit fakat temiz, servis süper değil fakat herhangibir aksama veya rahatsız edici birşey yok. Internet hattı çok sağlıklı değil. Sık sık kesiliyor ve bazen çok yavaş. Teras bar daha iyi kullanılabilir. Bizim kaldığımız dönemde hiç çekici değildi. Kullandım fakat zevk almadım. Daha fazla kullanmayı düşünüyordum.
I was satisfied with my staying at this hotel. It was clean enough and good-located. The only regret is that the breakfast was nothing special even though it was edible enough. But I can recommend this hotel with the exception of the breakfast.
The Ambassadeurs Hotel was a good place to stay, the beds are incredible! The buffet breakfast was horrible! , the hotel is not well situated since is to far from the medina,souk and principal avenue that is nice to walk, there was a woman in the reception that was not nice at all since I made her questions about how to get to Sidi Abu Said and she answered in a bad mood, she doesn´t like occidentals, but the other guys in the reception were nice
Very well working free wi-fi, renewed room, nice doble bed. Juices in the breakfast don't taste so good
The location of hotel give it the big advantage,and free high speed wireless connection is amazing. The Picture give a wrong imprestion of hotel status, i find the the disapplity sign in pictures but nothing in found in hotel.
Convenient start point for travel through Tunisia Disappointed at requests for low-value Tunisian change at bar having only just arrived in country
Internet is not Free of charge. It was free of charge in the condition of the reservation, but the staff did not take it.
Friendly and helpful staff, in a beautiful, well maintained hotel. The room was spacious and comfortable. Overly pedantic/difficult about visiting family, unnecessarily so even though security is important. WifI was good, but the Internet connection sporadic. A plan of the facilities would have been useful.
It is nice to relaxe at the pool and beach and to visit sidi bu said and tunis
poor conditions of moquete, rooms, toilets
Guest relation officer Ramzi..Very helpfull The noise, a disco was going on beyond 4 am. Couldn't sleep before my early morning flight. The internet is not free
Clean and value oriented budget hotel. Facilities are good for the money, wireless available, and quite a decent breakfast compared to other places in Tunis. Good for a solo traveler.
The room was rather big and quiet. The bathroom was clean. The carpet in the room was extremely dirty, and the staff was not helpful. There is nothing around - if you want to go out in the evening, you'd have to take a taxi to the center (I wouldn't recommend walking in the evening, it's not a very pleasant area).
It was a good hotel. Not a Sheraton but nice and confortable. Godd food and happy people all around. The price is amazin!
Very good value for the money!
Room big, comfortable and clean. Food good. Staff gentle. Not blue towels in bathrooms. Seem not to be very clean.
The setting of the hotel and ambiance is stunning and the staff brought a warmth to the experience which was the icing on the cake. I would happily recommend this hotel to my friends and family. Cats wandering around the breakfast table and in the pool.
nice room,nice view,nice breakfast!
Stunning views from garden and terraces... An oasis of calm in this beautiful village (overcrowded by tourists during day time). Superb rooms! Cleanliness of the bathroom was not good with Lots of hairs...
Sea view from breakfast, friendliness of staff, location
lovely setting and staff was very pleasant. would liked to have stayed longer and im sure it is wonderful in warm weather.
Excellent location for accessing airport and visiting Tunis medina Very noisy room (ear plug required).Cleanliness of the room was poor. Internet access was difficult to set-up and staff was unaware of WiFi procedure/limitations.
Excellent location for transportation to airport and to train station while at walking distance to Tunis medina Very noisy room (ear plug required).Cleanliness of the room was poor. Internet access was difficult to set-up and staff was unaware of WiFi procedure/limitations.
The location is very central and ideal for business. Availability of transport is so conducive with the bus station next door and ease of taxis The location of the dining room is a bit interfering with the other hotel activities.
Very spacious, fitted out to a high standard. Very evocative of the image of 'North African luxury' - e.g. separate bath and shower, all facilities usually associated with a suite but tastefully Tunisian in style Only thing missing was coffee-making facilities
All staff are fantastic and polite and professional. 10 kudos to all the Staff.Amazing. Sort the internet issues that most customers raise. More routers or wired access in rooms are immediate re