The Beds were extremely comfortable. I am military, but my wife like it also. I didnt like the fact that they're wasn't a microwave in the room, nor the did I like the fact that I had to pay 10.00 for parking, I am staying in your hotel right? The internet was not free...12.95 for standard net is rediculous giving the fact that a 40.00 hotel can provide free internet.....UNSAT
The staff was nice. We had requested a late check-in. Their website says to call the shuttle from the courtesy phone after 11pm for a ride from but their hotel is not listed there. When I called the hotel from my cell phone and pressed the number for shuttle service, no one answered. 5 times it rang until a busy signal started. When we got to the hotel, the front desk attendant was really not apologetic. She "upgraded" us to an executive room because they had sold out of the king we requested but the executive room was two double beds. The carpet of our room and the bathroom were dirty. Like They didn't clean the tub or vacuum the carpet. This place was disgusting. I would NEVER stay here again and hated having to stay even for the mere 6 hours we ended sleeping after having to find a cab to take us to the hotel and paying for that ride.
nothing the room had not been clean,the shutter service was not on time,i had to take a cab to the airport,to pick up my to be wife,the food we oder was a hour late.
The hotel was very nice and we enjoyed our stay. N/A
ease of access to airport The restuarant is pretty dreary and service needs attention
I liked the staff. The easy access of the shuttle service to and from the airport was also great. I wish I had ben informed upon check-in that my room was right next to the elevator. I'm a light sleeper so my slumber was interrupted by the noise of the elevator.
The helpfulness of the staff, the quality of the fitments within the room, the bar and restaurant were all of a very high standard.
Everything was just fine. The breakfast Buffet was wonderful, pool areas clean, and properly maintained. Parking area around back was well lit, and secure. Will come again!
Proximity to airport
Very nice staff and reception. WIFI in lobby was free and good, in rooms you pay a ridiculous fortune. Bathroom had water on floor. Room smelled of humidity and bathroom door was rotting. Bathroom fixtures very badly installed !
24 hr food, bar until 1am, big rooms with nice features, great free breakfast.
Comfortable bed and quiet at night Staff complaining loudly at breakfast dining room regarding schedule and hours. Which made me feel uncomfortable enough to leave room
Hit me with a 25 surcharge after I checked out
The staff was not courteous. The cleaning crew was still cleaning at 6 pm with music barring that cost be head down the entire hall. My food order was forgotten about and the iron in my room stained my clothing. The replacement iron given to me was supposedly checked by staff. It would not even turn on. When I went to check out to complain there wasn't an employee to be found.
Great breakfast I paid extra for a double room and they only had king's available
The staff is very friendly and helpful. The breakfast buffet was rather over run and not enough tables so we left and found somewhere else to get breakfast.
The staff was incredibly friendly and helpful. The rooms were spacious and clean and for a great price. The hotel was quiet and easy access to restaurants and the interstate.
Comfortable beds, great food, and great staff! Somewhat loud from the interstate but not unbearable. Airplanes weren't a problem, though.
When we arrived we were greeted by a very friendly and pretty lady that checked us in and gave us a brief tour of the breakfast area and the amenities. She made some personal suggestions and was very helpful and pleasant. The room was clean and everything appeared to work. We didnt have any issues with hot water or anything. The sitting room and kitchenette was a nice feature that i seldom have in rooms I book. Breakfast in the morning was good, much better than i expected honestly. I would definitely stay here again One of our keycards didnt work. im sure we could have gotten it replaced but we never bothered to.
Everything was great. Great access (and even free shuttle service) to the airport. This was our second stay but not our last. Food and drinks on site are a bit pricey.
Everyone was nice and professional room was very clean and put together How high the room service was
I enjoyed everything. Staff was nice and helpful.
the hotel was great, lots of things to do there, only issue was the parking, think they should include parking for people staying at the hotel, not charging $16 a night. other than that, a great place to stay
The proximity to the airport and the shuttle service to and from the airport. The first room that I was given had an odor of cigirette smoke. The second room was better be had the odor of an old house. (slight musky odor) Thge carpet was dirty in the hallways. This us not what I expected from an upscale hotel.
Older hotel - rated as a four star hotel - tv did not work - not as nice as represented on website - disappointed in quality - not held to Westin standards
The staff was courteous, warm, and helpful. I travel to Atlanta monthly for my business, I decided Westin will be my choice for hotel accommodations.
Clean rooms and close to the airport.
The rooms were very nice. Everybody who was working while we were there were very nice and helpful. The shuttle service to and from the airport was great. The only thing that I didn't like. Was having to pay $16 to park my car in the motels parking lot.
Staff was very courteous. I had a problem with my room and it was addressed immediately. Hotel is very clean and a good value for the price. Very pleased.
A tv celebrity we met said they loan track shoes to use gym if you left yours at home. POOL CLOSED FOR MAINTENANCE FOR SEVERAL DAYS. THIS SHOULD BE DISCLOSED ON ANY AD. Would have chosen another hotel as my son really enjoys the pool.
I loved my short stay at the Westin. It was clean and the staff were amazing. The Breakfast Buffet for one person was $20. When weighed against the quality of the buffet it is grossly overpriced. If Westin charged half this they could still make their money and I wouldn't feel the need to include a review of the breakfast everytime anyone mentioned the Westin in my vicinity.
Good room, great check in and check out, great food.
This was an absolutely amazing experience from check in to check out. Theres was nothing I didnt like.
The kid loved the view of the airport, and honestly, considering that we were practically in the airport, I thought it'd be louder. Nice hotel, excellent breakfast! You will hear the planes all night, but didn't keep me up. Totally worth it to be able to watch the planes all night, it was kinda fun.
Location clean rooms nice staff free shuttle My food order Not done, Bottle water very prices
Clean and comfortable. The staff was friendlier and more service oriented than last time. Betty and Vanessa in the restaurant did a great job. Why would a higher-end hotel like this not have the local paper (Atlanta Journal) available for sale? They did not have it six months ago either. $15 Internet for 24 hours is a bit much. But the wired speed was very good.
Great airport view, comfortable room. Breakfast buffet not well refreshed although there were plenty of staff and few customers, ice machine on my floor not working, not marked as O/O. No Saturday newspaper available.
Staff was very helpful and efficient. The hotel is beautiful and clean. Room was comfortable. Could only find one plug, not enough to charge our devices.
It was very well decorated, clean and overall looked like a four/five star hotel. Staff was friendly and accommodating. It's literally 500 feet from the airport runway. You can hear planes taking off and landing as you walk through the hotel. I had a room facing the runway and could hear the planes taking off as though I was at the airport. I switched to a room on the other side of the hotel and it cut down on noise considerably until about 1 a.m. when I heard a train passing through. If you're a light sleeper I would not recommend staying here.
Comfortable bed, polite and helpful staff, clean and spacious room, clean bath tub with good water pressure, no charge for printing out boarding pass Terrible restaurant - slow and nasty tasting food. Room looked out on airplane runway but since hotel is close to the airport I guess that couldn't be helped.
The check in was fast and friendly he put our parking on a key and charged it to my room so I wouldn't have to mess with that the next day! The room was cozy and comfortable. The bed was soo comfortable I fell right to sleep. I had a view of the airport but didn't hear not the first plane take off, I was worried about that from reading reviews. No worries cause I slept through the night! It definitely had a luxury feel to it which was nice. Breakfast the next morning was great. It was well stocked and the entire staff was super friendly and willing to help with whatever you wanted. The shuttle service to the airport was fast and efficient. The hotel driver was extremely helpful with were we needed to go. When we finally checked out that was quick and effortless. The entire experience was a win/win! I got a luxury hotel for a non-luxury price! I enjoyed myself and had fun. Definitely recommend and will stay again!! What I didn't like is very minimal and the good of the experience far out ways my "bad"....the PARKING LOT, we arrived at 1 AM and didn't do Valet parking, we cruised the parking lot for probably five to ten minutes looking for a parking space. We found one but it had a sign in front of it (not handicap, Renaissance Ambassador of the Year) that clearly stated we shouldn't be parking there. Upon checking in the staff told us it was fine and not to worry, we were "Ambassadors for the night" but we did get the very last parking spot in the parking lot. Overflow parking is across the street, which at 1 AM would not have been fun! Also, when I booked the hotel I knew I was going to have to pay for parking but the website said $12 a day and $16 for valet but it was actually $16 a day and I'm not sure about valet. BREAKFAST, it was a tad more expensive than I was wanting to pay BUT the quality and the quantity of food at the buffet does make it ok. If you visit the buffet multiple times then it is definitely worth the price but if you only go once I think it's a little much. On four people we spent $56 and one person didn't get the buffet, only oatmeal. The drinks were included but really the kinda should be. The food was great though and the wait staff was super friendly. STAFF MEMBER, we needed to use the shuttle service to take my son to the airport and the one that was being loaded was obviously full and no one else was going to get on that shuttle. We asked the Staff Member when the next shuttle was going to be along and he told us 45 minutes. That wasn't going to work for us! So we start to the parking lot to take our car instead and we see another shuttle bus pull up so we head back and indeed he's going to the airport. The shuttle driver made up for the other gentlemen but it was irritating. When we got back I noticed that they have shuttles almost one right behind the other, so I don't understand why we were told 45 minutes. It worked out so it's ok.
Its proximity to the airport. The only problem I had was that the shuttle at the airport did not say that there are several Econo Lodges and thus I arrived at another one. Transfering back to the one I had reservation with, took me an additional hour. Could have been avoided.
Very helpful reception staff. I had no choice but to come around July 4th - the room next door was very noisy till 3am and there's not much soundproofing. I would have joined the party but I had work to do and was not in the mood for it.
close to the airport and friendly staff The hotel is rather run down. The rooms are not neat. Maintenance has to been done and carpets to be remplaced.
Shuttle to the airport. No hot water. The clock didn't work. The smoke was terrible in non-smoke room.
the room was listed as non smoking but had a bad odor in the room and the parking area was not very secure and we didn't feel save leaving the car there while flying out for 4 days
It was convient and close to the airport and included airport shuttle and breakfast The room needs a make over, cables are hanging out the wall, ac remote is fixed with Ducktape...all those little things which make the hotel look very cheap an run down
room cleanliness the change our my booking price
Close to airport Needed lots of updating and repair
The staff were very friendly and the location was convenient for the airport Very run down feel to it, difficult to clean the room due to age of the fixtures, fridge not working, bath plug not working, very large bug in the room which I killed with difficulty.
Very dirty, and not updated. Room smelled.
Service from and back to airport was excellent! Room was nice and big with a desk en very clean. Service at reception was quick and staff was very helpful and friendly. Will recommend the hotel anytime!
Good location for an extended layover. There are plenty of food options within walking distance and the in house restaurant looked quite nice as well We appreciated the free shuttle service from the airport, but since we arrived at the international terminal, we had to wait more than 45 min from when we called to see the bus
Staff was very courteous. The room with amenities was so comfortable. In room dining was very good. All in all a great experience. I also appreciated the shuttle staff.
Above average for an Airport Hotel. Comfortable, clean, quiet, free WIFI, adequate restaurant facilities - just a well put together hotel experience. Slow check-in due to courtesy bus arrival.
When we arrived at 10:30pm we were told they were over sold and we had no room, even though the room was prepaid, we had to reload our luggage and move to another hotel, last time I will use double tree hotels
Quick and easy check-in. Food from restaurant . Through kayak it's says free parking. But the hotel charge $10 for self parking. Kayak needs to straighten that part out on their booking site. And they need to refund me my $10 for parking. Because their site says free parking. But the hotel charged me $10. Only one elevator worked during my stay.
Good cookies, nice people
Great value for a quality hotel Beds too soft
Convenient Location...near to Airport and access to the Marta and downtown
Good place to stay while traveling through Atlanta. Clean, convenient, and comfortable. No complaints.
Not much. Loud at 1am under construction over priced for amenities. Should be a $79 hotel till renovations completed See above unfortunately I am scheduled in there tonight which I booked with the first stay and prepaid no knowing the construction situation. Also no points on s third party booking. Very disappointing hard to recommend $79 hotel at best in current state
When we first checked in the carpet was wet from new shampooing but dried by next morning, king bed was amply comfortable but sleeper was not one for comfort, was small, but had to get bedding from the front desk. Only 3 towels per room, did get an extra for the 4th person from the front desk. I found the front desk very helpful. The breakfast was adequate for the cost of the stay, but crowded. The coffee was good.
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Would denfinitely NOT stay here again. We checked in with 5 people - there were only 3 bath towels in our room and we could not get any more from the front desk. There was no bedding for the sleeper sofa and it was terribly uncomfortable (even for a sleeper sofa). Also, we found two cockroaches in our bag when we returned home. They did not have any spoons at breakfast so our children had to drink their cereal.
Breakfast was pretty good Had a musty/ stale smell by the elevator
Location and updated hotel
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
We stayed at this hotel on our way home from Florida. The room was clean and the hotel seemed clean. The breakfast we decent. The staff was nice. I had left my purse at the hotel and they had shipped my purse back to me. I would recommend this hotel.
The rooms were very clean and the staff was friendly. It was very loud, you could hear doors slamming all through the night. The area was also not very safe.
I like that housekeeping keep us with everything we needed the pool was not open & they had nowhere for u to print papers bc that room was also closed
The room was perfectly clean. The sheets smelled like HOME sheets not commercial ones. THE STAFF were exceptionally polite. Cory especially when I checked in at almost midnight. He was there when I checked out at 7:15 am and was just as nice.. A long night for him . I It might be helfpul if you posted the times the shuttle bus was available on the desk in a plastic sleeve.
convenience to airport and interstate
The price is decent for the condition. One of the housekeepers replaced my microwave in a timely manner. If you're looking for peace and quiet and professionals, I would not recommend this place. customer service was ok. front desk personnel wasn't enthusiastic about their jobs. elevators didn't work properly. Most of the time it would stop on every floor regardless if anyone would get on or off. the housecleaning crew and workers were outside a lot talking on cell phones or talking loudly to each other or guest. The hotel need a serious make-over.
the room is big the hair dryer is too noisy
Every time I called the desk to find out how to get somewhere, they were very helpful. And always friendly
The shuttle service later at night was poor. The Vehicle did not display the hotel name and the driver did not call out the hotels being serviced. So it took 1 hour standing at the airport before a second pickup was made.
Writing desk, big comfy bed. walk in shower. Extra security personel. Furnitue was very worn and torn in many places.
The hotel was lose to resturants and shopping. It was a nice hotel for someone who has children.
Given the fact we were only there for one night and flying out the next morning it was excellent. We didn't have a car and I was dreading being stuck without much food options. The hotel restaurant was good and had plenty of options including a sushi bar. We shared a reasonably prices item to share (and it was marked as such). The room and the king size bed were comfortable. Check-in and out were very easy. We'd prepaid so there was nothing more to settle, just phone and check out. The shuttle service was quick and we got to the airport in plenty of time. It sounds like a nitpick but the bathroom wasn't that impressive. Just your standard small space and shower. But this wasn't a resort.
I liked how it was a nice environment the pool area was beautiful I was a little upset with the actual size of the room as well as the bathroom.
The new room was clean and comfortable. They were quick to bring the extra towel we needed. I also liked the ask us button on the phone. The customer service was excellent! The employees were all very friendly and helpful!! We were first given a room that was not clean. The room we were given was over the pool, but we were hearing screams at 8:00 Am from the pool people. The rooms need to be more sound proof when they are over the pool.
Nice, clean and staff friendly hotel. The distance we had to walk to parking lot.
I arrived close to midnight after a long day of traveling and the staff was still very helpful and energetic. All bars and restaurants were still open which was awesome because as many of us business travelers know you can show up and everything is closed and you end up having dinner from a vending machine. Room was very clean and had great amenities. First time staying there and I will be back. Great location for airport also.
Good God the beds were amazingly comfortable. Wish we could've stayed longer but we had to catch an early morning flight.
It was comfy, when we got in... We couldn't check in until the afternoon, didnt even get a full 24 hours
it is a great hotel, should just book it from the hotel website. your service sucks, you did not get my room settled even when I am at the check in counter, will not book from your associate company.
clean, quiet, good service
shuttle to airport,starbucks,nice lounge hotel bids didnt notify marriott of reservation.when I arrived I was told by the night manager that there wasnt a room reserved for me.
We flew into Atlanta to go to the Garth Brooks concert. From the shuttle, to the amazing staff, to the beautiful accommodations this was an excellent hotel. We loved the swimming pool, indoor and outdoor, and the beautiful patio with the outdoor fireplace it was so nice. I highly recommend this hotel. There wasn't much bad about this hotel except for the fact that you have to pay to park at the hotel whether you valet or not. Obviously this is an airport hotel so it's going to be far from town but the Marta train from the airport really helped. Not the Hotels fault but there is nothing to do around the airport so you have to pay for a cab to get to get anywhere like we paid to get to a bowling alley and back which is $35 each Way. You can take the shuttle to the airport and then take the Marta train to downtown. Kind of a hassle but that's not the hotel's fault. Just make sure that you have a rental car to get around or you will be stuck at the hotel
Our service was wonderful! The front desk clerk was funny and friendly. There is nothing we didn't like - it met our needs wonderfully.
Just the Loby Old forniture, small room. I have reserved a King size bed, they gave me 2 quuen size beds
Check in and check out was very simple, the staff was friendly and it was a very close trip from the airport via the free shuttle. The staff was very unhelpful. The first night we stayed there, the power went out do to a large lightning storm. The next morning the power was still not on and we needed to leave. We called the front desk and they said that they would send someone up to escort us down the stairs. 30 minutes later, we gave up waiting for someone to come up and we decided to go down ourselves. The stairs had no emergency lighting and were pitch black. The hotel staff thought it would be plenty to drop a glow stick on every other landing which it was not and we ended up going down 10 flights of stairs using our cell phones and flashlights.
Everything seemed worn and dirty. The shuttle did not run timely and was about 20 minutes late.
Moldy tiles in the shower Club level messy and food display was disorganized
Service It didn't have a microwave nor a refrigerator
I loved everything. The staff was friendly and made me and my travel companions feel welcome and comfortable. (You have something called a ham and cheese muffin. I still say eeeew, but I thought that was kinda nifty! :-)
Starbucks coffee in the rooms
I think it is ridiculous that I had to pay $8 for parking when I was a guest there.
theres was no fridge or microwave in room
Friendly and helpful staff.
Staff, location, cleanliness, comfort, all great This one time only- bar drinks- running out of sll kinds of drinks from wine to vodka to local beer (draft and bottles) I ended up going across the street to ruby Tuesday to get a mixed drink for the night. Said it was something to do with changing management staff and as a business owner if you advertise you have this product you have it. If it was one item of say ok but it was at least 10 diffrrent items because I saw other people leave like me. I will still stay here again though.
I was in Atlanta on business for a week. This hotel provided everything I needed to be comfortable and productive! Staff service and friendliness was great- they even learned my name! The suites were VERY large! I definitely recommend this hotel if you want more space and a high quality hotel! I will definitely return!
Love the 'home' feeling of a Residence Inn. Much more relaxing than a normal bdrm/bath. Linens and pillows could have been a little crisper and fluffier. Expect comfort when you pay for a night away. Location is convenient, but not the best area.
The many ammenteties and complimentary things that are made available No
Not my favorite hotel. The rooms were average; beds were amazing. Kitchen was old, and although clean, falling apart. The staff was very unhelpful. The whole setting is depressing. It was pretty deserted, and near NOTHING! There is absoutely nothing within (safe) walking distance of this hotel. Our neighbors banged on doors and walls all night long and quite frankly, I didn't feel safe here. Will NEVER stay here again, especially for the price. This should be a value hotel for the quality but it is certainly not priced that way!
The stove and refrigerator Need more channels too many ESPN channels and most are the same thing being shown on different channels
This hotel has some of the best service I have ever seen! Every employee was professional and friendly! The suites are huge and very liveable! Clean and comfortable! The airport shuttle is convenient and easy. I will definitely return to this hotel when I come back for business!
Big rooms ! No
The courtyard was nice All of the construction noises, the thin walls, everytime anyone in my building closed an entrance door I heard and felt it, no matter what time of day.
Nice big room. Clean, comfortable beds. Very nice breakfast in the morning. no
This guest did not leave comments about this hotel.
Food was good and bed was comfort. Like bedding and room size also. Two bed room suit was great to stay withe that price aND most of all staff was great. Had to buy water bottles there and it was quite expensive. they could just install vending machine instead of selling from counter.
It is a very nice hotel, clean and quiet, and the breakfast is very good. nothing.
The rooms were nice and had everything I needed. There was not a lot of noise even though my room was right beside the stairs. Also the breakfast each morning was good. The bed was comfortable but the comforter was very thin. The room was rather cold, and there was not an extra blanket.
I was completely satisfied with my experience.
This guest did not leave comments about this hotel.
The room was really spacious and the bed was comfy.
This guest did not leave comments about this hotel.
non-remarkable, which is what I want when I am going to be there 10 hours. staff was not the best, took a long time to answer the phone, couldn't handle two minor things at once.
The staff member at checkin was friendly and helpful. She went out of her way to make us feel welcome and our stay enjoyable !! Nothing
Everything was great. Staff was super friendly and helpful.
Indoor jacuzzi and pool. When I called front desk to request a late check-out, I was given a rude, abrupt answer of NO.
close proximity to the airport for our next day flight the rooms were a bit undersize & small for a hotel.
The hotel and rooms were clean and updated. The staff was so nice and accommodating. I will definitely stay at this hotel again when in the Atlanta area. The breakfast was not that great. They could step it up a taste by providing some sort of meat (ex. sausage, bacon)
Great staff. Very friendly. Fruit flies at lobby bar
The bed was very comfortable. The room was quiet. It was very hard to get into the parking lot. We had to circle several times before we found the entrance gate.
The only thing that I liked was the location. When we entered our room, it was infested with ants. When we were switched to a different room, our keys didn't work. In the new room, our bathroom sink was clogged making it hard to brush our teeth and wash our faces in the morning. One of the women working in guest services was extremely rude and had a terrible attitude when we would ask her questions. When giving us our keys, instead of placing them in our hands SINCE OUR HANDS were out, she would place it on the table. Terrible customer service. We have to pay in order to park in the parking lot, yet there was no space for us to park our vehicle. I would not stay in this hotel again and I also would not recommend this hotel to anyone traveling to Atlanta. It looks great online, but it's a whole different ball game in person.
Stay was excellent and conditions were good. Parking charge was not explained up front, I found out when I got there to check-in.
Location was excellent. Malone's Bar and Grill is an awesome choice for food!!! We just found it not knowing a thing about it, best meal Ina long time. They only have double beds, no Queen size beds. They do offer king sized beds. As for family, not suggested, especially if you have 2 teenage children, opposite sexes. My case, 17 girl and 14 boy. Where will you put themi in a double room, not the same bed. The double beds seemed almost like twins and there would be no way I could sleep with anyone in the bobble beds.
Great hotel, especially for the price. The staff were especially nice and the rooms were modern and very clean. includes free shuttle to the airport and a big breakfast. Would definitely stay there again.
I liked that it was easy to get to the airport with shuttle buss. Breakfast was really good and i did not get bored even though I ate it three mornings. Price was also reasonable. I could imagine to stay at the same hotel again :)
Very good location, convenient shuttle to airport. The breakfast attendant was very helpful and nice. This hotel does not compare with others of the chain. All carpets need renovation, outdated TV sets, radio/clock and coffe maker. The breakfast did not offer the same variety as the one we stayed in Atlanta Perimeter. The front desk person was not friendly or helpful. We asked for extra pillows that were never delivered. We asked for a bottle of water and the attendant used a rude frase to say that they were finished.
Close to the airport and shuttle provided for free
Accomodation was comfortable, the room was well equiped and clean with good internet access. Business Center was also well equiped.
The desk clerk had given away the non-smoking rooms that I reserved. I was also reserving 3 rooms for others and had called ahead to see what I needed to do for payment and I was told that my card on file for reservation was enough. Only when my party checked in the clerk threatened to give away the rooms without my card. He then photocopied all of their ids even though I told him I would fax the info. The staff and the organization was very poor and I will not be back.
Location near airport and good friendly van service I arrived at 1030 and they did not have a room ready until 4 pm, even though checkin is listed at 3 pm
nice friendly staff, clean comfortable room. Free Shuttle bus to airport and transport connections was great. in the direct flight path of the airport so a little bit noisy.
Staff courtesy, clean rooms,early morning breakfast (4.00am)
Staff was very friendly and helpful,specially Mr Patel and the airport shuttle drivers. Hotel is located very close to the airport and they provide free transportation to a nearby restaurant. Would go back again.
Cleanliness and location Run down
Conveniently located to Atlanta International airpoirt
I needed to overnight in Atlanta on an ongoing trip and it suited me perfectly at the airport. No
Good basic room in a convenient location near the Atlanta Airport. We wanted a cheap place to stay on our way to Puerto Rico. Newspaper was nice. Hotel has convenient shuttles to airport every 1/2 hour. The only thing was the breakfast waffle tasted like cardboard. But there were plenty of other options so this is just me being picky.
The value for money was excellent. The free shuttle service from the airport was extremely convenient (once you know where to find it at the airport, which took a while). There's a public transportation stop right outside the hotel. Free Internet access in the lobby at non-crowded times (nominal fee if other people are waiting in queue to discourage sitting there forever). The free continental breakfast was very light on content. I did not get an accurate perception of the establishment from Booking.com: I thought I was going to a hotel but it was really a motel, with the rooms all accessible from the parking lot. I was fine with it once I made the mental readjustment but it wasn't quite what I'd expected. The photos make the place look a bit shinier than it actually is. The lobby and rooms are actually a bit more run down than in the photos, but still quite passable.
I like the conveniance of being able to check in at 2:00 am. It seemed a little easy access for trouble makers to gain the attention of the guest.
My room was on a ground floor. N/A