Ki̇rli̇ çok ki̇rli̇ bi̇r otel,kesi̇nli̇kle 4 yildizi hak etmi̇yor.gece buz gi̇bi̇ydi̇ oda.yedek yorgan i̇stedi̇k tamam dedi̇ler ve geti̇rmedi̇ler.
odaların temizliği ve güleryüz asansör kapıları çok gürültü yapıyor.
Great views over the lake. True to star rating.
great location. exellent stuff. the spa gets 100 points. the charge of parking per day is too high. thay sholud buy new epuipment fo the gimnasium.
Quite hotel and quite city as well for relaxtion. Car parking should be free of charge as there is no public parking near the hotel.
very clean. no faults
The spacious room & toilet. Honestly , all was Ok.
The service was beyond reproach. Everyone was friendly and ready to help. I thought it a bit outdated. Although it has added wonderful, modern amenities (spa, pool, fitness room etc.) the hotel itself could use some refurbishing. The rooms are fine, but the lobby and all common areas do not reflect a top-level hotel.
Goog situated hotel 20 minutes walk along the lake to reach the centre of Lugano. Breakfast with lakeview.
Excellent views Hotel was split into two with the reception area on one side
The swimming pool and SPA equipment Noisy and on the bad side of the road (No direct seaside)
Excellent location, rooms, and the staff. We like a lot both spa and outside sundeck. Fascinating lake view.
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
all of these nothing
All. Especially was pleased kunya.
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Real chocolate milk at the breakfast buffet
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Location and staff made this a great stay even though it was short
Beautiful decor, friendly staff, excellent location
Good matress. Excellent breakfast. Friendly staff. Close to station.
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
Very helpful service. Parking servce good. Very central location.
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
Everything was nice. Swimming pool was closed.
Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful. All perfect.
The conceirge was excellent and informative about things to do and to see that are not in the guide books The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views. I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
good service, position and breakfast The Hotel rooms have old furniture.
Nice room & excellent staff. Relaxing atmosphere
The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
Fantastic location. Good breakfast. Excellent helpful staff. Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.
It is a beautiful, relaxing place. The view is spectacular!
Beautiful views, close to the city center for shopping, nice outdoor pool The dinner menu and food was very average
Room’s view The location
location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog none
location, room, pool, gym, food, terrace for breakfast They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".
relaxing bed pillow
Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.
Superb view, good breakfast, we received an upgrade for free, staff very friendly Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center
Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms. Parking charges. The breakfast no variate.
Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave. Not a thing
The ambiance is familial, the reception of the landlord and landlady cordial. Although we stayed on our journey to and from Italy only one night at a time we were enthusiastic about the hotel in art nouveau style and the charming locality and surrounding mountain side. The hotel appears to be an excellent starting point for hicking as well as visits to nearby well known places like Lugano or Locarno.
A quiet and peacfull location ,with very helpfull and friendly owners
It's a nice old fashioned hotel in a quite location.
The building and its location, the terrace outside and the owner couple. The interior decor including the lighting could have been better. The breakfast did not come up to expectations, coffee, bread and fruits not fresh enough. The town should introduce some traffic calming measures to make it quieter !
The staff is kind. The room was not the one in the picture. It was old, hot and noisy (with bells that ring every hour, also during the night). The floor is covered with greasy linoleum.
The hotel was clean, close to bus stop and hiking trails, and the breakfast was reasonably good. The beds and pillows were extremely uncomfortable. I could not sleep for the two nigths I was there.
reception was very helpful +spoke good english
Don't trust the pictures!!! You are stucked with a black and dirty wall 30cm from the window.
The location is excelent for exlporing the city and also the areas nearby. The public parking garage is also very close to the hotel. The staff was not very friendly and helpfull. The incline located just next to the hotel was quite loud. We had to close our windows during the night because of the noise.
becase it stay in center of city
Clean, functional, effort made in decoration. People friendly. Breakfast could have been more exciting. Would have liked email response to pre-visit enquiry.
The proximity to the train station and the central location. The tram leading from the town up the mountain to the train station ran directly by my window. It was very loud and usually woke me up early in the morning so sleeping late was not an option based on where my room was. I am not sure about the rest but would assume they would be similar to mine.
The hotel is just besides a funicular that connects the city center to the train station. Every five minutes the whole building is shacked. Moreover the rooms are not sound proof at all, so you can hear all the conversations in the next rooms and in the corridors.
the proximity of the funicular the smell at the lobby...it was disgusting. and internt was not in the room
The location and price are the reason why we stay there. The extremely slow and unreliable internet. Not all rooms have internet (and it does not seem that you can book a room with internet). The lobby has free wifi but they do not use codes so anyone nearby can tap in and that makes the connection slow, if you are even able to connect. On our last day of our stay we saw people using computers in what is usually a dark corner of a room and that apparently was the "business center". We had 3 agonizing days of slow or no internet and they never told us about the business center. Also, expect a room next to the funicular which runs from 5 am to 11 pm.
Bathroom of the room is quite nice, room itself is OK size wise and the view is fantastic. The double bed is very small, blankets are still being used in this hotel, no coffee.tea makingf facilities on the room which you would expect from a 4* hotel. No clock anywhere on the room.
The period interior, its a proper old 19th century hotel. helpful reception staff. surrounded by very busy road / car fumes. bar could stay open later in the evening - arriving on a late flight it is good to get some food and a drink before bed.
Convenient way to the lake and city center Nothing
You can park your car for free in front of the main entrance/main lobby. Employees at the reception desk were friendly and willing to help. The swimming pool is nice and it was great to cool down a bit in it. The location. It's a good 25min walk from downtown Lugano and from what I can remember it was mentioned "about 10min" in the hotel description. The sandwiches you can get by the bar are no tasty but are quite expensive.
It was conveniently located; clean; quiet enough to sleep well; the room was a nice size; the staff was pretty helpful although some could be friendlier/more relaxed. I thought the breakfast didn't look upscale enough for a Swiss hotel, although the diningroom staff were helpful & friendly.
It is not a four star hotel. Three Star with a swimming pool.
Clean bathroom and firm bed. Housekeeping came too early in the morning 8am and litlle warning before barging in.
Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.
Room style was dated.
good location Internet access was limited.. in the room...
Beautiful hotel with goo views of Lake Lugano. he room was a little small for the money.
The view, interior design, and the restaurant. I arrived at 3 pm and had to wait until 5 pm to get into my room, which I did not complain, but then the following day, I wanted to take a boat trip, and asked to extend my check out time for 30 minutes at 12:30. Then the reception replied that there is someone checking-in at 13:00, and therefore asked me to check-out before I leave for the boat at 8:30. The schedule for the boat is not my fault and where I had to wait until 5pm, I found this very unfair.
Staff very kind and helpful. Well located in the park and not to fare from the towncenter.
Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful. Very light colored carpet - showed dirt
It was probably the best managed hotel I have stayed in. Clean ,beautifully maintained with courteous staff. No
The spacious and well equiped room The personalized wellcome card and snacks that were snicked into the room during our absence. The room was tidied up whenever we left it. Breakfast (quality) was not up to the standards of a 5 star hotel Staff seamed reserved and inattentive, perhaps because we did not speak itallian. The toilett was broken, dripping/trickling water produced a constant annoying noise.
Location and comfort
closeness to the city city while still enjoying the country life environment
Rare original 50'ies typical icon in spotless shape and wonderful owners. Great surprise! Only 15 minutes by car from center of Lugano. Will absolutely come back.
- check-in and check-out services were fast and efficient. although we didn't stay in one of those rooms which had garage box attached, parking in the public area of the hotel was convenient and easy to find. bathroom was clean and large. lots of nice facilities for family in the hotel. - we couldn't open the window as we stayed in the first (ground) floor, so ventilation was a bit of a problem. but the hotel provided a fan in the room so this was fine.
Value for money and a good family atmosphere No Complaint
Staff was pleasant and helpful. Plenty of parking. Room amenities minimal for *** classification, minor maintenance issues (dripping faucet, faulty shower door). Breakfast not included in room price.
Swimming Pool Room was small
The style of the hotel/motel, the swimming pool (where you can take a beer from the fridge and make a note on the list), the friendliness of the staff are very nice. The restaurant was not very good. Plus I believe that in this price range a (modest) breakfast should be included in the roomprice.
The staff were very helpful and friendly. I liked having a garage for the car to park in. The room was smaller than was depicted in the pictures - so a little disappointing. The street where they are located is quite busy and had continued traffic noise all through the night.
It was unexpectedly good, comfortable and well located. Just 5 minutes by car from center of Lugano.
The Hotel is located in very quiet place, facilities of the hotel is excellent, all staff are very friendly and kind.
Nice hotel, large Room, there is tow part of the hotel one is Luxury anther one in deferent location so. Clean, relax, But need new furniture Bathroom very old, old Ceramic Not clean (black between ceramic) they have to change it, You need car to transfer
I liked everything, excellent hotel Everything was perfect, no complaints
Beautiful location, walking distance to the centre of Lugano. The Residence is separate from the actual hotel and therefore cheaper.
Grounds were very nice. Rooms were very clean. Restaurant staff were very friendly and provided very good service. It's well maintained but a bit outdated.
Exceptional 5 star quality. Unrivalled location
Beautiful place, stunning view on the lake from the Hotel and the wineyards from the Residence. Large and very comfortable renovated room. Sauna was under repair.
everything was fine , the phone at the room wasnt working ! Staff is friendly but not helpful
service was good the hotel is situated at the top of a mountain. unfortunately most of the rooms are situated in an otherpart, down the backside of the mountain with no view at all. premises are very old.
View from the window, restaurant (there is reasonable half-board offer to try the Michelin restaurant), clean room, totally non-touristic surrounding (there is no other hotel in the village) despite of being easily accessible from Chiasso/Como.
excellent restuarant and staff no air conditioning in the room
Very friendly and kind staff. Clean rooms, lift, easy parking, not crowded, nice breakfast, reasonable price.
The rooms are spacy and the personel is very friendly.The hotel is situated near the highway and easy to be found. Breakfast was really simple, after reading all about the quality of the restaurant, we expected more.
Location good. Clean . Breakfast staff very friendly. Did not find the beds comfortable and the pillows are just terrible.
We found the Hotel fine. Service met our expectations. Staff were very friendly.
I enjoyed the atmosphere of the hotel and liked the beautiful lakeview and the cleanlliness of the hotel. Nothing
Location was wonderful. had a nice sea view from room. restaurant food was ok but service was very good. very friendly and made me smile. definetely I want to go back to this hotel.
I did like it was small and familiar. Yes , It stated that it should have internet acess on the rooms and it did not have that. The acess was one of the reasons I picked the hotel.
Very good recertion, up-grade room with beutifull lake viewnone none
nice bath room.we can drink tee,coffee at room by my self.
View of lake heavenly. Room exceeded our expectations. Restaurant staff was very friendly and professional. Hotel is ideally situated for the city, lake and mountainside. Did not like the charge for parking. Price of room is high enough for it to be included.
Excellent location, but as with many other Best Western in the city center the four stars are too much. Excellent staff, good cleanliness, quiet, good for families. Breakfast simple and essential, not worthy for a 4 stars. If you complain with reception, the answer is, "but sir, you took a Standard Room!". Even if the reservation has been made on the basis of the presence of air conditioning, not all rooms were equipped with Air Conditioning
night barman is friendly and morning receiption also friendly. i reseved gunior suite which i think lake view but it was lake side view,also they have wi fi problems .
Nice staff and clean and have a/c
Views of the lake from our room were fantastic, and a very short walk to the city center and the lakefront.
The view is outstanding, and the design of the hotel as well. Nothing. Great vacation.
this is a very nice hotel one of the best 3 star hotels i have stayed in will go againe
The location of hotel was excellent! We intended to travel everywhere by train and the hotel served that prupose so well Nothing we disliked, but just wished the breakfast to be a little richer than it was....
during our stay for 4 nights, we felt home and every one is being very friendly and helpfull.Rooms are very confortable and clean.The breakfast was amazing:) all was great(except the noise of the train) but was not a big problem
very friendly staff, nicely renovated hotel, excellent location none
nice location and nice view, spacious breakfast place with good buffet, big shower, good beds
very convenient location, close to centre of town. very clean hotel. staff was kind and helpful, very efficient.
Location, friendly and helpful receptionist, nice daily suggestion for local activities We booked a double room but the bed was 2 single mattresses pushed together that slid apart during the night creating an uncomfortable hole in the middle of the bed. If you must have these 2 single mattresses then provide some way to keep them together so they do actaully represent one double bed.
Charming hotel with very friendly staff and nicely renovated rooms. Good location with walking distance (3 minutes) to the train station.