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attitude of reception staff almost as if they were doing me a favour. I don't like being talked to from behind a desk that was several feet behind the actual reception desk nor do I like being ignored to answer the phone. Manners were clearly not on this hotels agenda!
Pool area and location of hotel Th locationof the hotel was misleading. i thought it was licated in Como and it isn't. Also it is a 50-60 min walk to the centre of Como. To travel from Como to the hotel I would advise taking a ferry or local bus (hourly)
Beautiful breakfast room and delicious breakfast, nice location on lake, good parking available.
Location to the water was nice. This hotel offered very few services, they didn't even have an iron for pressing our clothes. The breakfast was horrible and for the price of the room this is an area in need of improvement. The hotel needed a thorough cleaning and a new lighting system for the parking lot at nightime needs to be implemented. The lights were as bright as a football stadium and glared into our room.
The pool. The location.Proximity to the ferrys and good resturants. You could market your own restaurant much better. The balcony had not been swept for a long time, the room was crampedwith the extra bed for the child. Really not suitable for 3 beds in my view.
The setting and view was spactacular. The breakfasts were ample and the restrurant was great. The pool area and the pool were kept very clean.All of the staff made you feel that they really appreciated your choosing to stay there. Another nice feature was getting the direct sun rise in the morning. Some of the hallways need updating
The lake view and the new swimming pool Friendly staff restaurant was closed, room was very small and was very expensive
The good service and professionality of the management. We felt very welcome.
The view was what I expected... sweeping views of the lake and mountains from up on a hillside.(if you get a balcony room) We got lucky and did get one. Friendly staff. Clean and the wireless worked well. By U.S. standards the room would be considered sub-par. The mattress was a joke and I could barely turn around in the shower and I'm a skinny man. For a European room it was pretty nice.
The view is great and the swimmingpool is perfect Rooms are too small, shower did not suit for my pregnant wife (too small). The matrasses and beds are too old. Breakfast is too standard. This hotel deserves only a four star for its view, the rest of its services is (far) below a four star quality.
Lovely location, helpful staff, quiet, small rooms -some bathrooms extremely tiny and no baths. Bathrooms
Wonderful view of lake Como. Very nice staff. it takes exactly 15 minutes to walk down to the city... its not that bad but don't book this hotel if you hate walking. Taxi is about 18 euro.
friendliness of staff , willingness to accomodate
We were made to feel very welcome The only complaint was that we could not use the pool. One of the main reasons we booked it (having 4 children) was for them to have a swim.
Sevice and nice panoramic view Small shower size
The view and the position of the hotel were fabulous.So east to get from the hotel to anywhere on the lake by boat. Service was good with no problems. The garage although down the road was a real bonus as I could put the car away and forget about it knowing it was locked away safely.... Very clean but a little tired in decor. Needs to be updated from the 70's....The restaurant could be improved in decor but the staff were atentive and efficient.
Our family room in the 3rd floor had ordinary equipments, but it was very narrow. Atmosphere at the hotel was a bit cold, hotel staff was quite neutral, maybe they think a smile costs something? The neighbour restaurant was very noisy by breaking glass-bottles every morning 7a.m. We could`nt sleep after that. The same thing every four(4) morning we slept there.
Quiet, good standing hotel, far from any shops, a good place for overnight stay.
This is a family business and staff is helpful. The location is very good.and we had a view on the lake, There is a bar of the front of the hotel. It is noisy at night time.
Perfect location right on Lake Como just around the corner from the very expensive Villa d'Este.
A beautiful location, above all. Staff professional and helpful, cleaning very efficient. In any case, I cannot underline the superb location enough. Good parking, if you pay but not suitable for big cars. It may not be luxurious any longer, and yes, it may need freshening up but it retains its old charm. Breakfast was unexciting.
Location, location, location! beautiful views, friendly staff, convenient parking, excellent value for money breakfast selection is rather poor (but typical for Italy), no decent bread
location is perfect They first gave us a room at 1) did not smell good and 2) was not as per my reservation. But they changed the rooms very quickly. Wondering why they did not give the bigger/nicer room in the first place.
1. the view of the lake, although the window was not big, but it was nice and over the lake directly.
Charming traditional hotel in old part of Chernobbio directly on the shore of the lake. Near to COMO. There was no desk in the room. The posisiton of toilet and bidet should be switched in the bathroom. Sitting on the toilet means now sitting beneth the washing tab.
The owners of the hotel are very friendly and accommodating. We enjoyed the quiet town of Cernobbio very much. Our room had a view of the lake and a balcony, which was lovely in the mornings. Make sure to take advantage of their wonderful restaurant! Nothing.
Staff very friendly and helpful giving information on how to get around,in the short time we had there. Food was just ok and rather expensive for what we had. At breakfast time all the breads and croissants were taken away (leaving only cakes) before people had finished eating.
good location we were not troubled by noise as some had been in reviews asked for a rear room which we were given without problem
Neat and clean. Good parking. The atmosphere was very dull and boring.
Really close to bus stop from Como. Air conditioned room, good sized fridge in room, large shower room/bathroom.Extremely friendly and helpful staff. 50m from boats to other towns on Lake Como.Beautiful location. Breakfast was fairly basic.ham, cheese and cereal otherwise our stay was excellent.
The staff were helpful and friendly and they didn't charge extra for a cot the food was dreadful, no proper restaurant and the bar did a limited menu of what I can only describe as microwave meals, the breakfast however was good
Very friendly staff, nice terrace restaurant, great location Room was a bit small, but adequate for our stay
The homemade pizza Large bathroom No comfortable area to sit downstairs
Room too small and shabby. Very expensive. Internet charges way out of line in this day and age.
Location, just 2minutes away from Lago di Como, in the center of Cernobbio. Cosy hotel. Breakfast could be improved.
Very friendly staff and good food offered in restaurant at reasonable prices. Enjoyed our stay.