it was clean. Every day they changed everything and the room and bed was comfortable. The Breakfast although it said it was till 10:30 after 9.30 only some things were available. Also no laundry service or 24hour bar available as claimed in the site. Just some sodas and biscuits in the shop.
I liked the convenience to the airport. I stayed at this hotel to be close to the airport. When I checked in (a woman behind a counter with a cash register) assured me she would have a taxi ready for me to go to the airport. She did not tell me that there would be 3 huge charges tacked on to the taxi fare: 1) for calling the taxi 2) a call earlier than 6:00 am and 3) suitcases. The taxi for the ride all 1.5 KM to the airport was almost 20 Euro. Whereas the taxi from the airport into Florence was 22 Euro, as was the taxi to the hotel from town. It would be very nice of the "staff" to have told me this fact. I would also have appreciated someone who reviewed the hotel to tell me this. I would have preferred to stay at a hotel that had an airport shuttle.
Quality of food in restaurant was excellent (this made up for lack of meal options surrounding the hotel)! Wonderful service. Hotel was a reasonable distance from city centre, though regular bus services operate from bus stop <100m from hotel door. Bar staff seemed a little inexperienced, and bar lacked some stock.
Location is pretty convenient for getting easily and quickly to the airport. Free parking was a big plus. There're some good pizza restaurants nearby. Hotel is standard, and clean. Excellent price.
Friendly staff, great restaurant ! , Bit far from the city but easily accessible by bus. Breakfast basic but in line with most hotels in Italy
On the outskirts of Florence with a good bus service into the centre. Very good for people arriving by car as the parking is free.The hotel also has free wifi which is virtually unheard of in Italy! A clean, no frills hotel - very suitable for a short stay. Smarter than most of its counterparts in France. Traffic noise was a problem as it overlooks a very busy road.
Close to airport, very clean, quiet
friendly staff, comfortable rooms
The staff was great. Loved the air conditioning and central location of the hotel and a computer in the room was awesome and a fridge as well! No complaints
internet access, tv, nice and helpful staff no shower door, dirty walls
The hotel is very close to train station and city center- so good for the ones who come to Firenze by train and stay a few days. The bathrooms were oldlooking and not that clean. The hotel is not suitable for long stays.
laid-back atmosphere hardly warm water
Location to the train station. The night staff was very loud (watching TV at reception desk loudly and skyping with family and friends on computer and talking very loudly)
24 hour reception; proximity to main rail station Toilet facilities sub-standard, poor housekeeping in this respect; toilet adjacent to our room was in view of the reception desk; compared to other hotels we used the bed was not as comfortable as we would have liked.
there are TV and PC in the room, well cleaned and cheap! The bath room was public, so we have to wait another customer.
The hotel was pleasant and clean. Small refrigerators in the rooms were a nice touch. The location was convenient and interesting. The price was very reasonable. An elevator would have been nice. Twice I found restroms without toilet paper.
The location was close to the train station, and within walking distance from all the main sights in the city. The staff were friendly and ever so ready to help and suggest places to visit. The room was clean, cheery, spacious and felt like home. Wifi internet access was a definite bonus.
too noisy, wind penetrate everywhere
Desighn, comfort, prices, location
Good location, staff very helpful
Convenient location, friendly staff, comfortable room.
Excellent hotel with well equipped fitness room and several other facilities. Good breakfast.
THe location was excellent, quiet at night We both would have liked tea and coffe making facilities in our room. Also an iron
Very comfortable big room as well as bathroom! Big safety deposit box,free internet.Room very clean.Breakfast area also big and nicely organized and decorated.Very kind and helpful staff .
Very good location of the hotel, very nice hotel staff, clean and well furnished rooms fitness was not well equiped
The hotel is modern, comfortable and the staff are extremely helpfull and friendly. The hotel staff make good recommendations for restuarants, day trips etc. The hotel is about 10-15 mins walk from most of the action. It can be a little exhausting walking the sites, then going out at night. However, I would definitely recommend this hotel to friends and family.
Proximity to city & all attractions also very quiet n/a
very mediocre .basic facilities such as tea coffee provision in rooms were missing.rooms were overheated
otel her acidan cok güzeldi. sehir merkezine fazla uzak olmamasi, kahvalti, temizlik, hersey ideal .. otel calisanlari biraz daha güleryüzlü olabilirlerdi rezervasyondaki görevli bayanin, otelin sehir merkezine servisi olmasina ragmen taksiyle gitmemizi tavsiye etmesi ilgincti.
Our only complaint - the 'erotic book' mentioned on the booking form failed to materialise!
The hotel room is very beautiful, stylish and comfortable, and their air-con work very well. I love this hotel and we have a present stay. I sure will recommend this hotel to my friend. there is around 15mins walk from the train station to the hotel, it is a bit tough for people who with luggages and during the very hot weather.
Staying at Casa Howard was one of the most pleasant experiences and a highlight of our trip thus far. The room we stayed in, the game room, also known as the terrace room was as charming as could be! The terrace is so peaceful and quiet and is such an added bonus! The location is great, too. Not too far from the train station, yet close to shops and restaurants. The staff at Casa Howard was so welcoming and very accommodating as well. We loved our stay in Florence and Casa Howard and would recommend it to anyone. I will definitely stay here the next time I travel to Florence.
Location Florence is a city with idiosyncratic hotels. I travel a lot. This is an odd place. Almost a ritual just to get in and out. Not for those expecting the conventional. Pleasant staff but this place is "out there". FaultyTowers meets Apocalypse Now.
The guest house is perfectly located, feels like being invited in a firenze's friend's guest house, the decor of the room was really perferct and innovative, huge shower in the room, nice wall fabrics, nice bed, very comfy, nice view, we loved the secret room! Very nice personnel le breakfast est cher pour ce que c'est et non compris dans le prix, c'est le seul point négatif pour le lieu, on s'attendrait à avoir un breakfast un peu plus conséquent!
It's a lovely,small pension-type hotel with a lot of character, run by a very friendly & helpful brother & sister. It's very well located & within walking distance of all the sights. Breakfast is good & they serve great coffee!
Owner was very helpful, hotel was nice & clean, good location for the city & the train station. Difficult to find initially.
None The bathroom. There is no separate partition for shower, only shower curtain. Hence after shower, entire bathroom is wet.
Fantastic!! Have stayed there several times. Only hotel in Florence I go to.
Location of the hotel was excellent. Very central but very quiet. Staff were very friendly. Good size room. Overall very good value for money.
Hotel location is easy to find. English speaking front desk personnell. Free covered parking. Excellent breakfast buffet and waiting staff, all the expresso and cappuccinos you can drink, eggs, bacon, sausages and baked goods. Rooms are quiet and closed drapes make room totally dark. We booked here because of the advertised swimming pool facility. After we checked in we were told that swimming pool was closed because hotel was taken over by new management which did not know how to sanitize the pool. My kid and I were very disappointed about this and I wish Holiday Inn told us ahead about their pool problems. On first night the a/c on both rooms didn't work, I asked front desk lady for help and she told me all windows must be closed for the a/c to work. Did as she told me but a/c never turned on. Next day hotel engineer told us we had to set a/c control to hot instead of cold for a/c to work...why didn't I think of that? A/C worked fine then, a more professional staff could have spared us the trouble, H/I work on this
The pool area was very good and the staff were very friendly and helpful. Sadly, the food that we ordered in the restaurant was terrible.
None yes they did not have hot water in my room, plus the tempt. was very high
Staff extremely helpful
Parking space. Proximity to the autostrada. Definetely an old place not worthing the 4 stars, nor the price. Very depressing appearence. Lady at the front desk willing and helpful but desperetely alone for a morning shift.
Big pool, Busstop near the hotel to downtown Florence, additional bed for the child was a very uncomfy couchbed, staff could be more friendly
The hotel is too far from the city centre and the transportation is insufficient, the personnel is not enough to serve all the customers with efficiency and finally, the reason why we booked this hotel was only the facility of the pool which was not finally provided. The pool was closed due to the bad weather 10 days before our arrival, and they had not done something to open it again in the meantime. If they had informed us in advance about the lack this main facility, we would have been able to change our reservation and stay in a hotel in the city centre and avoid all the inconvenience that we faced.
The best points for this hotel are the location (proximity of the highway, excellent as a starting point for trips in Tuscany), the availability of the 3rd bed (for children) and the free large parking. The hotel looks very outdated and definitely overrated (3 stars maximum). It is mainly used as a transit point for tourists. Breakfast is a nightmare if you don't wake up early in the morning, as the restaurant is completely devastated by the tourists groups, and the 2 people caring about cleaning the mess and bringing new foods are completely overloaded. The pool opening time makes it useless (10-19) as this is the time period people usually make trips. The only day we arrived earlier in the idea of using the pool (18:30) we found out that it was closed as the guy in charge left earlier.
very nice staff at the front desk the service at the bar and restaurant is absolutely non exisitant, we had to wait 45min after our main course to get the bill which we did not ask for, we wanted a dessert and a coffe but it was obviously to much to ask for. There is no other restaurant around the hotel otherwise we would have left the table after the 20 min we were seated with not even a "hello".
We arrived by car so we were looking for somthing close to the city, but not in it. The hotel was very convenient to the highway, but still quiet, and did not charge for parking. Breakfast was very good, room was big, internet downstairs, easy and direct bus to the city center. If I were going to Florence again with a car, I would stay here again. It was perfect for what we were looking for. Fitness room was outdated, but pool was nice. Exterior is outdated as well but not a big deal to me.
Excellent staff, very imprressed with integrity as we left a camera in the lobby and the staff found it and kept it for us until we passed through Florence a week later on our way home
The location was fantastic - we could walk to everything. The breakfast was teriffic - good choice and plentiful. I think the bathroom showerstall could use better cleaning - too much mold for my liking. Just use a bleach solution in a spray bottle and leave it for a few minutes and it should rinse clean in no time!
The hotel staffs were very nice, very good customer service. The bed quality isn't that good. I book for full size bed, but it turned out to be two twin size beds put together and I can feel the line in the middle. Their AC system will not turn on until summer I guess. On the night that I stayed in Florence it was hot and humid but there was no AC in the room. I had to open the window all night.
service at the front desk was great aside from getting up to take a early morning run only to find the doors locked because the guy at the front desk was sleeping in the reception area poor job of servicing rooms, did not replace empty soap bottles or used plastic cups
Balcony on top floor. No kettle (tea/coffee) in the room. No mini bar. Check out time is too early, should make exceptions and not charge an extra day because you're late leaving.
breakfast a little limited
Why didn't a member of staff empty the ashtrays in the central courtyard, what a shame it was unkempt and grubby.
The staff were extremely cordial and well manered. They were always available with a helpful information when needed and accomodated our every request. The room was nicely decorated, clean, comfortable etc. We spent a lot of time in our room at night resting after a long days of sightseeing and really felt at home there. We liked that the hotel was away from the center. We were able to take a bus to the train station. On a return trip we are considering renting a car because the A1 is down the street and a car park around the corner.
staff friendly and helpful Good location on river away from all the bustle of centre although longish walk for disabled or unfit guests First room assigned was on lower ground floor and was dark Second room was on 1st floor and was good
Very comfortable room, nicely decorated. Quiet, friendly atmosphere, very relaxing. Breakfast was excellent. Location of the hotel was good, situated in a pleasant riverside area of the city within reasonable walking distance of the centre
Hotel River is a comfortable well situated hotel, putting just the right distance between you and central Florence, achieving relative peace and quiet while remaining within easy striking distance of all the main sights (The hotel is and particularly handy for Santa Croce). The hotel has some character (my room had a nice fresco on the ceiling and generally was nicely designed). On the whole the staff were extremely helpful, friendly and fluent in English which helped to develop a nice holiday atmosphere. Only a handful of rooms have a river view apparently but perhaps you wouldn’t want those because of noise from the road which runs in front of the river (Lugarno Zeccchi Vecchia). My room (facing into courtyard) was very quiet. The breakfast was very poor - stale rolls and terrible coffee (also yoghurts, toast and some not very appealing ham). It is not that difficult or expensive to provide good quality fresh bread, butter and coffee? Within the budget of a 3 star hotel this seems a very strange place to cut corners; it does not save much money and has quite a significant impact on customer satisfaction I imagine. Secondly I would like to ask the management what on earth do you think that loud piped music is achieving? It is not any style of music that I recognise and it was played at all times of day and night. I notice that other reviewers have mentioned this but it seems that no notice has been taken. If you hear this strange noise in your room, dial 9!
Otoparkınn olması. Banyo musluk suları tazyiksiz ve ısınıp soğuyor hidrofor problemi var.Kahvaltı zayıf.
ilk defa kaldıgım bır oteldi..otelin dekorasyonu ve rahatlıgı gercekten cok guzel...personel cok ilgili ve samimi...
Otel tarihi merkeze biraz uzak ama, odaları geniş rahat ve çok konforlu, hizmet kalitesi çok iyi, yalnız kahvaltı biraz zayıf. Yine de konforlu ve rahat odalar isteyenler ve arabası olanlar için mükemmel bir seçim olabilir.
it was very clean, the staff was very helpfull no
It was easy to reach from highway and good because we were going to different towns. It was ugly and not too well maintained. The pictures in the website were not the truth. It looked better in the pictures. The price was not reasonable for the offer. Also, the people cleaning rooms started moving furniture around early AM and since there is no carpet, the noise was unbearable. We told them and they said and did nothing.
Nothing. Everything is bad. Never seen such awful place. It's not hotel, it's hostel for illegal immigrants. I can not advise anyone this "hotel".
Wi-fi in lobby, free parking. Upon returning to the hotel at 10pm the room door would not open. The front desk clerk was unable to assist. He advised we can sleep in another room until 7am when the manager will turn on their mobile phone. All of our clothes, medications, etc were locked in that room. The elderly clerk said there was nothing he can do and we can 'call Obama' but we will not get in the room. He would not contact a locksmith and would not permit the door to be broken in. This is a horrible experience and all the hotel did was give us a 15 Euro discount.
large room, very friendly staff, also our dogs were very welcome
Cost Dirty bathroom, cheap forniture
Very good hotel with very good view and interior design. Both breakfast and dinner were excellent.
It was one of the places I have ever been ther eis nothing to complain
Lovely old Palazzo with great view over Florence, beautifull interior, beautifull rooms, great food. Attentive staff. Shuttle service to the city. Maybe a bit overstaffed. Dinner at restaurant very pricy. Restaurant is in a separate sort of modern conservatory, attached to the building, which is ok, but not as pretty as the palazzo, and cold (november), nevertheless the pretty heaters. We were wondering why the restaurant is not in the palazzo, would have been so much more lovely
very good hotel very helpful staff!everything was perfect no
Loved the views ocer Florence, the tranquility, the lush greens and "nothing-is-a-bother" attitude of all of the staff
konumu çok iyi
cok merkezi olmasi,kücük dolayisiyle samimi atmosfer,güleryüzlü personel, -kahvalti daha zengin olmali ve de en önemlisi odalar cok cok kücük ancak banyolar genis
Çok merkezi, özellikle resepsiyondaki gözlüklü bayan inanılmaz yardımcı. Balkonda kahvaltı servisi verilebilir, kahvaltı için içerisi sıkıcı. Kaldiğim odanın duvarları gereksiz bir mavi idi, beyaz yada kırık bir sarı daha sempatik bir atmosfer yaratabilirdi
Professional staff and service and freshness of the hotel No
Very nice modern looking hotel, somewhat in the outskirts of Florence, but only a 10min bus-ride to historic center and very close to airport as well. Nice breakfast, very friendly and helpful staff; overall pleasant hotel.
Comfort and facilities They dont provided dental and shaving kits even if you request it they send you to their shop were you have to buy 5 shaving machines. Ridiculous for a traveller. Not under Hilton expentations.
clean, modern too noisy
The staff was very helpful and the room was really nice and clean. Also the shower was fantastic! The location - really far away from the centre and in not nice area.
it is nearby the city center,and it had a garage for reasneble prices
Very helpful staff. Access to city bus was convenient. The bus ride to city center was about 15 minutes. Rooms were small but clean and well appointed.
The room, excellent bath room, comfort and the terrace with coctails. Most of half of the breakfast was cold so we recommend not to pay for it but go outside to downtown.
very good staff,good prise for hotel services,very conviniet city bus to historic centre. the rooms are big,clean,very comfortable. mimimalistic,but pleasent interior.
nice and clean hotel
The amazingly friendly and helpful staff. There was nothing to dislike
Its nearness to all the important sights of Pisa. Not much.
It is good located in sightseeing.
The breakfast was excellent! The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.
design, room, location, breakfast and every thing. Also I got upgrade and a bigger room. nothing
The hotel is beautiful. Great location. Cosy. It reflects Florence at its best. The staff was great, friendly, helpful, knowledgable about the area, restaurants, shows. We had a great time. Our only complaint is Florence is a noisy city at night and that requieres windows that are soundproof. If they change this, its a 5 star for us.
Very pleasant hotel in a good location. Concierge very helpful when we tried to find out whether the airport was closed or not due to the volcanic cloud. Nice garden area but were unable to use this as it rained throughout our stay. Bathroom cramped and could be updated. Our room was next to the lift, which made a peculiar creaking noise throughout the night.
good location as easy to walk to city centre, lovely surroundings. rooms large and airy, nice orginality to them .resturant is also good and breakfast lovely. no
the hotel is old one, and it miss a lot of facility that we usually find in 5 star hotel... Sona...etc. the room is not comfort enough compare to value.
their satff and cooperation if we ask about material that we need during pour stay. I would rated this hotel as two or three stars hotel maximum. I was decieved and shocked as it is rated as five stars hotel in internet web page. Room are stated for three occumpants in one bed room and beds just facing each others no roomto walk in between, bath room door with no lock?, small TV screen? It is absolulety does not worth the money we paid for the stay.
A small,quiet, luxury hotel near to the Swiss/British cemetry and bordering onto a public park (too often used by dog owners). Nice bar and public rooms and a small dining room - the garden restaurant was closed during our winter stay. The staff were extremely helpful. Although the hotel is located in a good quiet position - only 12 minutes walk from the cathedral, the walk into town passing grimy buildings covered in graffity was depressing. The best route is down the SW side of the park and then in along Via Pietrapiana that leads to Via del Corso.
Location near the city center, some rooms have nice view Poor breakfast, very expensive parking (taking into account the expensive room rate), overall very expensive for services provided
The bathroom tub was quite dirty, the lights had a constant problem, the staff was not very friendly.
Yeri mükemmeldi,Dekoru ferah ve rahatlatıcı idi.Sessizdi.Gelenler kaliteli idi. Hiçbirşey yok
internetin bedava olması çok iyi birşeydi fakat gittiğim gün internet bozuktu ve bütün gün düzelmedi.