Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
It was a wonderful experience. Very quiet and extremely friendly desk attendants as well as valet service. Valet parking needs to clarify outdoor signs.. I originally thought it was $50 per night, not just one payment.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
Very spacious rooms, great location next to restaurants (a lot of them), shopping, transportation, you name it. Kind of too big. Lobby was filled with tourists and flight attendants, just really massive hotel. I prefer boutique hotels.
It was conveniently located next to public transit and hotels. Rooms were very nice and spacious.
Loved the location and the view from my room. Overlooking the river and right next to fun shopping and wonderful cafes.
Tarek was outstanding at the front desk. It was mayhem and he was efficient and delightful. In addition, Freddie, who ran breakfast like a clock, was a character. Combined with the location, you can't beat this Sheraton.
Great greeting at the Spg counter.
The hotel was always a good temperature Lack of information in room about facilities and choices
The hotel was outstanding. The staff were the most helpful and professional that we experienced on this trip. It was perfectly located between Cambridge and Boston.
Liked the staff, very accommodating and professional. The layout of the rooms really feels comfortable, less like a hotel. The location works for me because it's close to my daughter. Love the cookies. Furniture in living room portion of room could use a good cleaning or update. It's a bit noisy, so if you like it very quiet, probably wouldn't work for you. Restaraunt menu selection is minimal also for the room service.
Location, comfort and price Was not told view from rooftop was only at night. Thought parking fee was high
Print check in service. Love the room, comfortable.
Nothing Over price for the room, no continental breakfast, area location was too busy ... Too expense hotel doesn't offer continatal breakfast for that price
35 dollars for parking for one night. Hotel workers protesting at 7am woke us up. Staff unlocked our door and came in while we were still in bed.
The suite was a genuine suite, with a bedroom and a full sitting room. It was very quiet and therefore restful. The location could be a problem for someone unfamiliar with the area. It's pretty isolated--with the Mass Turnpike on one side and Storrow Drive on the other, and it's on the "wrong" side of the Charles River from Cambridge. You might say it's in the middle of nowhere, and you can't walk to anything close. In fact, it's only a 10 minute walk from Central Square and a 10-15 minute walk from Harvard Square. Knowing the area, I had no problem with it, and with excellent weather, the walks were quite pleasant. But someone unfamiliar with the area might want another hotel. Taxis were readily available, by the way.
The hotel was very nice, staffordable were friendly and hedlpful, roooroom was great. The iron in the room was pretty low quality and couMD donwith an upgrade. Also, it was much further from downtown Boston and publicensed transport than I thought It would be.
Size of the suite; view of the Charles River; gym facility; proximity to Cambridge and to downtown Boston by car (but not by transit). It is not at all close to a T station.
The rooms were spacious, view was great, beds were very comfortable. Unbelievably expensive rate for the property. They charged me more than the maximum stated on the door in the room!! And then I had a $35 parking fee on top! (You're captive due to the location, which can be tricky to access off Soldiers Field Rd if you're driving.) could not get the TV to work, or the in room phone! For the price everything should be perfect!
Extremely helpful and friendly staff. 24 hour parking access.
otelin konumu şehrin ünlü caddelerine yürüme mesafesinde bulunuyor. (Newburry ve Bolyston cad.)
metroya yakin ve merkezi kahvalti self servis banyo sabunu kaliteli sıcak su var ve tazyikli temizlik ve calisanlarin tavri daha iyi olabilir. cantamizi tasiyacak biri yoktu. oda cok soguktu ve dardı.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
location value for money
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
Great location with warm and welcoming staff. Hold level was excellent.
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
good location bed too soft
yes it was good yes it was good
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
We were looking at local colleges, and the location was ideal. We weren't able to take advantage of the T station just outside the entrance because of all the snow, but I'm sure that's a rare occasion. The rooms were clean and the beds were comfortable. The room was on the smaller side, but we expected that with it being in an urban area. Would have liked a continental breakfast, but there's a Trader Joe's nearby.
Location Overall quality of the hotel is poor.
The room was cleaned and well maintained. I found the shower to be really tiny, not enough room but I can ignore that There was no coffee in the room
Easy about 1 mile walk to back bay. Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!
Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note. Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.
Special thanks to Maria at the restaurant, and Roe, the omelette chef for outstanding service. Nothing.
Parking shoub be free.... One reazon i change to anotyer hotel.... But the night i stay was perfect.. Larry G
The staff are very nice and accomodating. Rooms are comfortable and include wifi. The restaurant is just ok
Hotel is clean and comfortable, Free wifi. High parking costs
Good level of service and venue Pool is too far from rooms
GREAT location. Nice room with a good layout. Comfortable bed. Extra pillows. There were flying gnats in the dining area and the bar area. Really unpleasant.
It was comfortable. The staff was awesome. It was run down and the parking was over priced considering there was a lot of empty parking spots and outside the city.
The online description advised on-site parking, it sure was, at $38 a day, I could have stayed at the Marriott down the road with free parking $38 a day parking, turned my $150 room into a $200 a night room after taxes, very deceiving
loved my room and the location!
Well decorated rooms. Convenient to Harvard square Officious front desk staff. Being told they couldn't change our departure and charges despite a family emergency because it was our fault we used a third party reservation service. Being told entirely dissimilar rooms were the same. Smelly comforter covered by clean sheets. No coffee maker in room. Ice available only on request from room service.
Location was excellent. The room was very nice and comfortable. Excellent farm to table restaurant and bar. Although they had a parking garage, the elevator to the lobby was out of order so you had to take the stairs and the stairs lead to outside the front entrance. Very inconvenient if carrying any bags from the car and also because of sub-zero temps that weekend. Also no in and out access for self parking at $40 per night. If you leave you have to pay again.
Best Hotel in Cambridge/ location is perfect
Great location near the center of Harvard Square. Rialto is an excellent restaurant. Regatta Bar is great if you like jazz. Hotel is in need of renovation. New England shabby-chic means it's just a basic hotel in terms of cleanliness and room amenities. Bathrooms are seriously dated and in need of complete redo. Service levels are mediocre. Business center is a joke (1 computer and an attached printer). Prices are very high: you are paying for the location.
Excellent service and superior restaurant. Very friendly staff who facilitated the check in and out as well as the luggage. I was in and out many times with my 7 year old grandson and he was always greeting with a smile. My daughter belongs to your health club and so they are used to going to your hotel. Overall, a well located, efficient and very quiet hotel.
Location was great with excellent service and nice trait ants around in the plaza
The Charles is a perfect place to stay in Cambridge. It is well located, well designed with contemporary clean lines but still warm, and the Rialto is a fabulous restaurant in the hotel. We had a corner room which was quite spacious which we really appreciated as we were staying multiple nights.
One great thing about Harvard Square is the high energy and bustle, especially when school is in session. What makes The Charles so perfect is that it is a tranquil respite right on the edge of all the happenings.
The room was very drafty near the windows- lots of cold air coming in
Everything is within walking distance as I enjoyed a glorious autumn afternoon. I browsed endless rows of books at the Coop, watched rowers glide along the Charles River and ran stairs at Harvard Stadium while the football team engaged in a spirited practice. When I returned to the hotel, the room smelled great. They must have a special scent. I enjoyed the organic soap, shampoo and lotion that came with the room. Henrietta's Table is great for breakfast / brunch, and I highly recommend The Harvest for dinner. A very nice stay.
The Charles Hotel is centrally located in Cambridge, so it's very easy to get around the town. We walked wherever we needed to go and got there quickly and easily. The hotel has several dining options and an actual fitness club, not just a room with some cardio equipment and universal equipment. The wifi works well and the staff were all very helpful. It's pretty expensive to stay here, but we found a good deal on one of the discount hotel sites. I'd return in a heart beat.
Room not cleaned daily, carpet not vacuumed probably for the whole month that I was there. Mattress sagging and got backache after 2 weeks.
It was close to T stops which was very convenient and we were within walking distance of shops and restaurants. There was a washer and dryer available for laundry and refridgerators to store things. There was parking. The administrative staff was not very friendly, although housekeepers were. The room and bathroom were tiny...almost the size of a Microtel.
Close to public transit No one present for check-in or until 10 am next morning
Beautiful old Victorian inn..modern bathroom, nice deck for morning coffee. Use of big kitchen. FREE PARKING in Boston. Great location near Fenway Small rooms, few with 2 beds
Very affordable for a nice Victorian style hotel. Clean and comfortable!
Perfect position and really nice room
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
the location was not well signposted
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
Peter Dangelo was great and extremely helpful. Kudos!
croissants/view from room/location
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
Location, very comfortable bed Bathroom too small, water with very low pressure
Didn't like how the website advertises a pool and spa but they have neither.
$55 for parking is a joke
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
The room was very spacious and comfortable. Staff was very helpful. Pretty good fitness center. Pretty long walk to the Hynes Convention Center, where my meetings were. I always think Internet should be free, and $15 a day seems like gouging. Likewise, great omelette from room service, $55 for breakfast is absurd
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Comfort of the room is excellent also the facilities to move to the shopping area awesome!!! Nothing
An excellent Boston experience all around
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
The staff was very helpful and nice. I made a reservation for the wrong night with kayak and they guided me step by step to correct the error without penalty ( even if I already passed to deadline to cancel). While I was on the phone in the lobby the night manager brought a bottle of water free of charge.
Staff was great, excellent location, great breakfast (not included, at least at my rate). Comfortable room, nice bed, etc. Heating didn't work, on a rather cold night. It was a bit like staying in a tent during winter camping that way. Staff indicated to me that the heating units (they were old school, but I wouldn't have minded if it worked :) are all in process of replacement.
Great value for a roomy and spacious quiet location. I loved the shuttle it can pick you up near the stations but I wish I knew coming in instead of walking there. No real amenities but there are renovations underway. Snacks were only provided on the first night not second.
That it was being renovated, leading to a messy lobby, busy elevators and noisy early in the morning
Sawing and screwing noises woke me up at 7:30 am.
The management was fantastic.
Having to pay $35 to park my car. Given location of hotel, how do they expect people to get there other than by car. It is not like the hotel was in downtown Boston. Should be free to Marriott members. Breakfast was o/k.
Very clean and comfortable. I was a single girl and I needed help with my bags which were very heavy. I called up the concierge and the front desk 4 times but no one came to pick up my bags and I had to lift 3 bags on my own..
Staff were pretty friendly. Took 30 mins to find my booking. Rooms and facilities are old and run down. No room service. No beer on tap in the bar (i mean it is Boston) . Breakfast was expensive and poor quality and selection.
The hotel was incredibly clean. The fitness center had all we needed. The staff was welcoming, friendly, nice, helpful and very funny. This was a five plus star place for a cheap affordable price. We LOVED this place and we would stay at this hotel again. There was nothing not to like. I truly love how clean it was. It could have done without the "NY parking charge" but as New Yorkers we get it.
nice view of boston-- too far to walk comfortably to cambridge
Friendly staff A bit far from Boston downtown
Otelin konumu ve merkeze yürüme mesafesi olması mükemmel. Merkeze bu kadar yakın olup da sessiz bir konumda olamsı ise önemli bir ayrıcalık. Çalışanları son derece güler yüzlü. Eski bir binanın yenilenerek kullanılıyor olmasından kaynaklanan bir "gürültülü havalandırma" sistemi var. Oda servisi ise biraz daha hızlı olursa hizmet mükemmel olacak.
Very clean and comfortable
beds were comfy room was so dirty
Yet another fine experience at The Colonnade! Comfortable rooms, great staff, Rooftop Pool and a Rubber Duck!!! Highly recommend!
- Location - Rooms were nice - Price was reasonable - We stayed there partly because of the rooftop pool, but they sold so many "day passes" on the weekends, that hotel guests like us couldn't get a chair. It was an amenity that they sold right out from under us. Boo!
Easy to get to many places. Wonderful room double beds and separate table and chairs. We were on college visits, close to T station, shopping and even a visit to the Boston Public Library. Staff was very attentive.
Location was excellent! Our shower head was spraying onto the ceiling and wall. It made puddle in our bathroom.
The location is good. Walkable to many attractions and restaurants. T stop right in front. They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.
Luxurious rooms Well equipped Nice ammenities
Staff was very attentive. Great gym! No indoor pool :-(
The bell man Lanis, was wonderful. He was funny and eager to help me. He gave good advice and great recommendations
The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool. I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.
Large bed. Excellent view. Robes were comfortable. Location was amazing. Walls were thin.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
the parking attendants were very courteous . reception staff were very courteous too.
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
restaurant was closed for dinner & breakfast
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
Great location, good hotel. They should have a kettle in the room.
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
The Conceirge did a fabulous job!
Excellent hotel- would defintely stay there again.
Stylish, very friendly and helpful staff
The staff was professional and patient. The room was wonderful. Nothing.
location and a safe area friendly staff , luxury hotel
the friendly and helpful staff. the bathrobes and bath products. we did not bring our pet but we like that the hotel is pet friendly and would consider staying there with our pet. liked the complimentary glass of wine we couldn't think of anything
Hotel staff was great.Loved the pet friendly environment.
Comfort was good and staff was really helpful. the upholstery and wild animals fur decorations of my room! Gosh, how kitsch! ;-)
Staff is professional and very nice and helpful. Hotel is well kept. Excellent free coffee in the morning. Water in the evening. Parking is not free but reasonable. Beds are very comfortable. Cute pets in the hotel sometimes.
The bed was very comfortable and the robes were a little wild but very nice. Room was clean. Decor was a little over the top in the rooms themselves but the common areas were very nice.