Very friendly staff. Nice, clean rooms. Free shuttle to train into Boston.
rooms very nice,shuttle service to metro very much appreciated The breakfast is not very good and twice there we're a lot of things missing,toaster not working well. the man working in the breakfast area seemed overwelmed
Location and friendly staff. It was clean and comfortable. The gym has all the basics, the pool and Jacuzzi were clean and never crowded. The have an area to sit and relax. This area has comfortable seating and a tv. It was close to the main town, there is a large mall with restaurants. Short drive to the Blue Hills and only 25 minutes from Boston. I had a very relaxing experience and look forwarded to returning. Pillows were too soft.
The hotel was easy to find, check in was quick, and our room was in excellent condition. Coming from the other side of Boston we had to go through some heavily congested areas, but this is not the hotel's issue, though it would affect us choosing it in the future.
Beds Room was not made up one day
Convenient location , and lots of choices for the breakfast . Nothing fancy , but a lot of choices for the breakfast . The gym and pool were a nice addition as well . I would have liked to see more selection of snacks for purchase . At least offer some healthier options .
- ALL the amenities in the room and hotel in general, it's basically a apartment building and the rooms are basically apartments. i truly wish i could live there! it had everything i needed! - it was clean, comfortable, and great for a week+ stay. - the extra little perks they provide - buttered microwave popcorn, sugars/salts/peppers, cooking/eating supplies, multiple chairs, 2 different pillow types, great bed, great workspace/desk, big screen tv, DVD/VCR player, even the freezer had a ice maker! everything was clean and in working condition. - the whole Candlewood Cupboard, the free washers/dryers, etc. besides the wifi, i'm kinda reaching with the rest of these 'complaints' lol, i truly did love my stay here and wish i could live here! - the wifi password having to be changed because it's not done in a smooth procedural way, and hotel guests went X hours without their promised wifi during this weekly change. - 2 of the 5 washers were out of order during my whole week + stay. - the location isn't very good for MBTA users because you have to do a long, partial sidewalks walk to Granite for the bus stop, not fun to do in the summer with luggage so it's best to have a car if you stay here. - the bottom kitchen drawer where the pots/pan are kept was not in working condition when i arrived... - a couple staff were not very hospitable and courteous.. maybe i caught them at a rough time?
Extremely friendly, very helpful staff. Everyone we encountered Beds were just a bit uncomfortable.. But that's our taste. Pillow top mattress was s little too soft as we're pillows. Again, just our upreferences. We did not have a car, but you would have to pay for parking if you did. Not ideal, but seemed to be the theme around town.
Location was really good. Paid $179 per night and the hotel was clean but they def had the online prepaid rooms booked in the "economy" rooms. The staff was very friendly and super accommodating Walls are paper thin! I heard the couple in an adjoining room slam a door at 4:45am and they fought for HOURS. I could hear them like they were in my room. I was alone with two kids so I didn't want to call down and aggravate the situation more so I went down in the am. Luckily they checked out and the manager offered us dinner or transportation to the city and also advised she'd make sure the next neighbor was quiet. It wasn't their fault AT ALL. They can't control how guests behave or misbehave but she was truly as accommodating and apologetic as she could be. I might consider staying there again if I requested quiet neighbors (which is a super late check in) or if I brought ear plugs. Excluding that incident, the hotel was clean and manager and staff were excellent.
The staffs are very nice. Our room was very noisy from 5:50am to 12:45am every day because it's next to the Tline metro track. The train runs every few minutes, very annoying.
convenient shuttle route to take the train I had 2 reservation for one night and one week, when my second reservation started the hotel made a mistake and cancel my reservation for no reason, apparently "someone" cancel the reservation, the Manager (Kellie Pabst) didn't know who and when did this cancellation. She wanted to charge again for the one week reservation, I had to call Expedia to have a solution, because the Manager didn't want to do anything. I had to wait 4 hours to solve this problem, but the manager didn't seem worry about it. She treat me very unrespecfull
Comfortable bed! We waited for airport shuttle 45 minutes, called hotel several times and they said it will be coming... Didn't show so we then took taxi $37.50, good thing hotel paid for it. All kinds of debris in front of hotel.
Paid a little over $100.00, and no valet fees seeing as how it is self parking. Free breakfast.
The shuttle to the metro The smell of the room as if people do smoke there although it is none smoking room
For me having lived in Dorchester for many yrs and recently moved to the country, it is super convienient for a wkend getaway.
closeness to the city next to train tracks, couldn't sleep the all night due to the trains passing by
Difficult to find an hotel in Boston area, with acceptable fare . Comfort Inn Boston do propose it at a "regular" rate. Hotel near train tracks. Train noise during the night. Extra 3 $ fee to pay in addition to booking.com rate. I think I booked twin beds , but Comfort Inn didn't get the request.
the internet and the shuttle to airport
remote control did not control the t.v, we were in a handicapped room, so once you were in bed, how does a handicapped person change the channel??
Water was leaking from my bathroom ceiling.
Very unhelpful and inexperienced front desk. I booked a double room and they tried to give me a single. When I went back down to correct their mistake they tried to tell me they were sold out. The shuttle took 2+ hours to get to the hotel. There was a train right next to the hotel that kept us up all night.
Temizlik ve odanin genisligi
Oncelikle odalar cok geniş ve kullanımlı.Isıtma sistemi başarılı.Merkezı sayılabilir tabıı ozel aracın varsa,otoparkı ucretsız,ınternet ucretsız Internet odasının havalandırması ıyıleştirilebilir,ulaşım esnasında belirgin levhalar konulmasında fayda olur.Sehır merkezıne ulaşım ıcın daha sık arac tahsıs edılmelı
I like the shuttle to/from the airport. The convenient access to JKM/UMASS T station.
Room was clean There are many things about this hotel we did not like. For starters the manager Mohammed was not very helpful at all. He did not even point us in the right direction to find our room. Also I think it is rediclous that we had to pay $12 dollars to park at the hotel when we are staying there. It should have been included. Also since we paid $120 for the room breakfast should have been included but we were told we did not qualify for the free breakfast in the morning. We will be visiting boston again in the very near future but we will not be stayying at the double tree on Vernon st off of exit 15 in Boston. I would not recommend this hotel to anyone mainly because the staff and manager were not polite and were horrible at their jobs. I hope other double tree hotels are not like this one.
Location was convenient to the T (subway) and bus line. I know there is a park close by as well as the JFK Library. I didn't get to see much of anything due to frigid temps. I had to check out a day early due to an impending blizzard. Laura, the office manager was super helpful and authorized a refund. There is a cafe right on the lobby. Food is so so but convenient if you want grab something quick.
The staff was great and very helpful! Rooms were nice and clean! Location was not good for us other than it's proximity to the subway. Lobby, breakfast and bar areas were dirty but rooms were clean!
Deli/cafe staff was a little uppity
There was an employee at the front desk (not the one who checked me in) and she was extremely helpful in telling me where to go to catch the subway. She was worth the stay! But sorry I do not remember her name. The shuttle service from the airport was horrible. The instructions of the pick-up location were terrible. I had to call the main hotel phone number which took me a few minutes to wade through the automated service. The driver did not see me and left. When he picked me up he said he didn't speak English. But the next morning, he was speaking English very well to the front desk employees. The employees I spoke to on the phone from the hotel were rude and patronizing. I would not stay here again in order to catch the shuttle to the airport.
I didn't like anything there. The staff were not professional. I will never recommend anyone to stay there. The staff were rude. We didn't have towels. We called for it and it 30 minutes to get it.
I stayed here a year ago and the renovations to the rooms from then to now are wonderful. Room was clean and crisp. Would be nice if the room had a fridge though. Unlike the other two Double Tree's in the Boston area this one has a shuttle to the airport and it will also shuttle you to the downtown area making it convenient for sightseeing. The other two look more elegant but I would pick this one for those two perks the others don't offer. At almost $300 for one night it was too expensive - being a holiday week and the big rowing event in town I think it's called price gouging. Also the people at the front desk could have used a bit more training and should be taught not to mumble when they talk. And after my stay I've called 3 times trying to inquire why the charge on my card is higher than my receipt. First call to the front desk they hung up on me, second call I was put on hold and they never picked up again, third call the phone rang 17 times before somebody picked up - he gave me an explanation that made no sense. I will try one more time this week before filing a formal complaint.
Comfort and cookies Can't even get a free coffee in the lobby unless you get a buffet....
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
Brand new hotel Staff are not up to the W standard
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
Clean, comfortable and in a great location Lobby extremely loud
I found the overall experience of staying in the W very relaxing and comfortable.
location, comfort, quiet overnight parking does not have to be this expensive
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
Yet another fine experience at The Colonnade! Comfortable rooms, great staff, Rooftop Pool and a Rubber Duck!!! Highly recommend!
beds were comfy room was so dirty
Very clean and comfortable
Large bed. Excellent view. Robes were comfortable. Location was amazing. Walls were thin.
Easy to get to many places. Wonderful room double beds and separate table and chairs. We were on college visits, close to T station, shopping and even a visit to the Boston Public Library. Staff was very attentive.
The location is good. Walkable to many attractions and restaurants. T stop right in front. They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.
- Location - Rooms were nice - Price was reasonable - We stayed there partly because of the rooftop pool, but they sold so many "day passes" on the weekends, that hotel guests like us couldn't get a chair. It was an amenity that they sold right out from under us. Boo!
Staff was very attentive. Great gym! No indoor pool :-(
Location was excellent! Our shower head was spraying onto the ceiling and wall. It made puddle in our bathroom.
Luxurious rooms Well equipped Nice ammenities
The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool. I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.
The bell man Lanis, was wonderful. He was funny and eager to help me. He gave good advice and great recommendations
Everyone is so professional and eager to help. When i mentioned to Michael the bellman that it was my friends birthday that brought us in to Boston, we came back to the room to a complimentary bottle of wine and perfect desserts. That to me is outstanding attention to detail when creating an experience for your guests. the parking garage seriously needs someone to guide you through it. what a maze!
Loved the room, the bed was amazing, and the sheets were too. The view from our room looked directly at 10 HVAC units, so there wasn't much of a view. A cover over them would've made looking beyond them easier. Each room should include parking for one car, having to pay to park on top of what you're paying for the room is absurd.
Beautiful lobby and rooms very comfortable. The Westin beds are always wonderful And the shower was amazing. Room location terrible. No view.
They had a nice gym and pool area for working out. The staff is horribly rude and is pretty much incompetent. The first room the have me already had people staying in it. You can imagine the surprise on both our faces when I opened the door.
The hotel was easy to get to, and had parking on-site (not free, which is the norm in Boston from what I'm told). There was a nice restaurant on-site, and a Starbucks for breakfast in the morning. The room was very clean, and the bed and pillows comfortable. You couldn't really walk anywhere from the hotel easily, and Boston is a very walkable town. There were no other options for breakfast other than Starbucks in the lobby, except room service at an outrageous price. The wi-fi was not accessible--we could have called the desk, but didn't bother. There was no information in the room with instructions. The shower was so weak it took twice as long to rinse off, unless you used the hand-held massage shower which took your skin off. Local phone calls were not free which is ridiculous. Bottled water in the room had a price tag on it. I was afraid to use the soap in the bathroom for fear it would cost extra. I do not like being "nickled and dimed." The little amenities should be free. Will look elsewhere for my next stay.
Clean, beautiful architecture Staff were unhelpful, argued with me about SGP and then realized they were wrong, didn't offer standard things that I get being a platinum member staying 60+ days a year there. Very unprofessional all around.
Wifi isn't free - it's $13/day, minimum.
The bed and shower were great!!! The pool and hot tub was busy
Room was cozy and bed was comfy. I would like to have an exhaust fan in the bathroom along with a night light also in the bathroom. Perhaps a board in the lobby of what might be going on in the city or in the vicinity. When we were there fireworks were set off at about 9pm, it was Labor Day weekend. If we knew in advance, we would have gone down to the waterfront to view them.
Everyone was nice and helpful and efficient! The walls are a little thin so you could hear people getting in the shower and doors closing.
Çok merkeziydi. Temiz düzenli ve gürültüsüzdü.odalar yeni ve yeteri kadar büyüktü. Odaya lipton veya earl grey gibi stndart çay getirtemedik her seferinde zaten odada bulunan yeşil çay ve papatya çayı getirdiler. Annem yaşlı olmasına rağmen late check out yaptıramadık.
The Seaport Boston Hotel seems to have been recently upgraded, as the rooms are quite modern, comfortable and well maintained. The bed was very comfortable and I appreciated the bedside buttons to set the door to privacy, and turn off the lights. I was also impressed by the hotel's environmental focus. There were two bins in the room--one for trash and the other for recycling. The customer service was great and I also liked that tipping is not allowed. Gratuity is automatically included in the restaurant (just 18%) and the doormen do not accept tips for helping with bags. I also used the business center and was surprised to find that use of the scanner, copier and printers was free. I was able to print documents for a presentation for free. I had a great experience as this hotel and would highly recommend it to others. I don't have any criticisms of this hotel!
"Full-service", with convenient tip-inclusive billing. This eases a minor business travel headache. Great location and facility.
I thought the rooms were small especially for a family of four.
The pool was closed for renovations and we were not informed in advance. Had we known, we would have booked our stay at another hotel for our getaway
The location was good to see Boston & get to our cruise. Wedding music was loud & heard on the 6th floor. You should have better toilet paper & kleenex.
Newly renovated ... fantastic bathroom and shower
Everything was perfect! Great service, brunch was delicious! Gym was Great too. We had three friends stay in two double beds. When I booked it I couldn't find 2 queen beds. Two doubles were a little small, but they were comfortable.
Great stay. Had an event at Seaport World Trade Center. Would stay again
View and free shuttle to downtown
hotel and room was very nicely decorated. wifi should be included for what a room costs
Everything was on point. The early check in, house keeping, room service and friendly staff made my stay awesome and I will be staying here again most definitely when visiting from L.A.
Hotel was nicely decorated in a nautical theme......a mix of modern and whimsical tht worked well, particularly in this location. Housekeeping staff and room service.......5 stars. The only problem we encountered occurred at check in......which was close to 3:00am. After flying all day we finally arrived,in the pouring rain. the parking attendant was so engrossed in watching a movie on his phone tht another employee had to bang on the glass......then actually open the door and tap him on the shoulder to get his attention. unlike other better hotels, he did not hold the door....or help us wth luggage and packages. We were exhausted. Unfortunately, his command of the language was almost nil. I spelled my last name (happens to b a common name) but he could not understand wht I was saying. He asked me to fill out my name info......next, they did not have the type of room we were promised. Again, communication was a HUGE problem.......at 3:00am !!! my daughter kept saying ........sofa bed........and King bed. The desk clerk kept saying no......no......no. I asked for the manager. They said.......no manager.......no supervisor. Finally, after much.....way too much conversation.......they gave us the room we were promised. an hour later, another desk clerk apologized for the mix up and offered us free wifi . From there on everything was good with a very few glitches. Concierge not helpful. A few staff absolutely cannot communicate with virtually no command of the language. Bellmen were NOT helpful other than to get our car. They don't open doors.......don't help if you have packages........concierge also not real helpful. Gave us misinformation re trolley tours......not particularly friendly or helpful. Cleanliness, pleasant decor, overall good service and better prices......all good reasons to return. Housekeeping staff.......5 Stars!
Nicely designed lobby and rooms. Service was great. Everything in room item cost extra Cost of parking was high.
Excellent staff, a very comfortable room, and convenient to my conference at the Boston Seaport. The facility is very, very clean and modern. The bar was nice with a fireplace. Starbucks in the lobby is a plus. The valet parking was quite expensive. Luckily, the bellman told me the garage was around the corner, and it saved me $11/day or more.
I called a week in advance and spoke to Kristen about acquiring a room with a water and city view. She made it happen with no charge or hassle. Thanks Kristen for making our weekend extra special. Charge for wifi and walls a lil thin. Neighbors naughty time was quite audible.
Parking. There was plenty available, however 64 dollars to park overnight is entirely too much.
Great hotel Wish a continental breakfast was included in price.
En begendigiim yonu otel ile havaalanı ve tren istasyonuna yapılan ve aksamayan servis hizmeti. Bu hizmet mukemmel ve hic aksamıyor. Odaları temiz ve duzenli. Sessiz. kahvaltı hizmeti biraz daha zenginlestirilebilirse iyi olur kannatindeyim. Kahvaltı daha zengin olursa daha iyi olur.
oda temizliğinin her gün yapılmasını 1 tane internet olması, kahvaltıda hergün aynı şeylerin verilmesi
Sakin ve temiz olması , her gün yatak çarşaflarının değişmesi, havalimanı ve tren istasyonuna servis olması fevkalede bir olay. Kahvaltı daha iyi olabilir diye düşünüyorum.
location value for money
Great location with warm and welcoming staff. Hold level was excellent.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
Drunk men arguing in the hallway @ 2am
24/7 shuttle service was excellent Bag check after having check out was convenient No complimentary breakfast No complimentary Internet
Proximity to Logsn is excellent. Views were great! Lack of restaurants, parking should be included.
location very close to airport trash not emptied from previous guest in bathroom
The staff were attentive. Wifi was free for me, but I'm a member of Hilton rewards which may have been why it was free. The restaurant had excellent food and drinks. Everything was clean and ran smoothly. the airport shuttle was great and they even ran to the rental car return to pick me up when I returned by car. This is a minor gripe. Usually I don't have a car when I stay at a hotel but the Hilton only offered valet parking for $44 dollars a day. Maybe my naivete is showing in that I think $44 as the only option for parking your car is excessive. There was a airport lot very close, but that was $29 each time you entered or left. It left you feeling somewhat hostage to the $44 dollars. Again, this may be very typical of hotels at airports and I am simply unaware.
Location was great The line to check in was very long for 1030 on a sat night. We got a room that smelled like smoke covered up by cheap perfume. We called down to the front desk. After 15 min of no one calling back, we went downstairs, got another room and the key didn't work. We went down for a third time and finally got a room and the key worked!
The front desk service was terrible. His name from the front desk is Henry. I am a foreigner. When I was checking in, I asked him if i have to pay for having breakfast. His face expression was like "what the fuck are you asking me that kind if stupid question?" And he was just looking at me for 5 seconds and answered that its gonna be charged. I felt very uncomfortable about his attitude. After that, when I entered the room, I just shocked one more because the water was leacking around the toilet and there was some hairs on the floor.. so I came down and talked to the guy, Henry about it. He said sorry about that and changed my room number. I said thank you but he didnt say anything. Its so rude. And also I asked him if i can have toothpaste and his attitudes was just unprofessional.. Very disappointed about hilton hotel.
My stay was terrific. An overnite because I had a car rental and an early flight next day. The people at the Hilton were so helpful--the doorman/valet especially who helped me by directing me to the rental return that was close and sending the hotel van to pick me up. I returned the car and walked out and into the Hilton van. The facility is luxurious. A Starbucks in the lobby! I used the full exercise and weight room, lots of machines and plenty of room, with changing rooms attached. Adjacent, the pool and large hot tub were fully operational and super clean. My room was larger than I expected, well kept, and the bed was super. The staff here and management deserve many kudos for making this Hilton a first class facility. Thanks!
It is wonderful to have such a lovely hotel within walking distance of the airport. I had to fly on the day I arrived and again on the next ay, so I greatly appreciated the convenience of having your lovely hotel right next door. They also did a great job looking after my luggage until my next flights.
I liked the bed. over priced for the room i recieved but i wqs flad to have somewhere to lay my head the bathroom
It was very nice to walk right off the plane and into the hotel. Someone starting slamming doors very early and woke me up. It's too bad either the doors don't close more quietly or the rooms were better insulated for sound. I wasn't bothered by the aircraft, just the inconsiderate guest or staff member who was making so much noise.
Really like the restaurants handy on the property. And the snack station. The shuttle service to the car rental and the airport was great. Made it very convenient for us to return our car and leave for the airport closer to our flight time.