this is our 5th stay at the Burdigala and as always the service was excellent. The concierge are particularly helpful and obliging - any room requests were delt with expediantly. Excellent.
Dining Room,and friendly staff,wi fi , need tea coffeein room facility.
The friendliness and competence of the staff No
Service from staff was very good.
Breakfast was not included.
The bathroom could you some cleaning, and the price of the hotel is way too high for what you get.
Location and facilities
service and evening meals excellent breakfast far too expensive
Staff was very friendly and very helpful. Price quality ratio is under par. Hotel is quite expensive and the 5 star rating is somewhat overdone. Beds were good, but blankets is a bit outdated and one would not expect that in a 5 star hotel. It seems that the hotel aims at business travelers, however, there was no WiFi in the hotel, only a business corner.
Staff was good, air conditioning. Fairly hard bed, location made it not worth the price of 153 Euro I paid.
Room hadn't a double bed, but two single beds.
good room and breakfast location
The hotel canceled my reservation 2 hours before I checked in as they claimed that could not charge my credit card. When I arrived they asked for a bigger rate.. Who does that??
Hotel location is very well.Easy to go to central part of city.Room facilities are well. There are so many group tourist. So some time , very difficult to take elevater and to get information from front desk.
Close to city centre. comfortable clean hotel.
The staff were very friendly and helpful.
modern stylish hotel, excellent room, perfectly clean, great breakfast, very fast lifts, kind staff, quiet location, easy access to hotel (but not right in down town)
The bed was comfortable, room was big and bathroom was great
The room was actually quite cosy, nice and comfortable bed and sizeable bathroom with good shower. I liked the coffee/tea maker in the room. Breakfast was 15 euros and slightly lacking in choice.
The staff were exceptionally pleasant and helpful. The breakfast was somewhat expensive.
The location was excellent. Elevators were very very slow. Lighting in the halls was bad.
Very clean, modern and comfortable. Lovely hot shower. Staff very helpful and friendly. Excellent location. No tea or coffee making facilities!
Big, comfortable double bed and spacious bathroom. Hotel in ideal position from which to explore Bordeaux. Staff efficient and friendly. Would be sensible to include kettle and tea/coffee in room as matter of course rather than by request.
Delightfull hotel with very nice rooms
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
Excellent restaurants and cafes abd breakfast.
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
Location Deluxe room: Small & outdated Wall view Breakfast
The location is ideal and the staff were very friendly
Reasonably close to all amenities and the local area appeared to be safe at night. Easy access to the old town and trams buses to explore further afield. Car parking available nearby was 22 Euros per day - no discount for hotel users. The bedroom windows open fully inward and the sill is quite low - not a good idea in a family room.
well located for access to city centre parking unavailable and car park recommended was extortionately expensive
Walking distance to the city center Horrible room service
The fact, that it was pretty close to city centre, and tram station. No parking for hotel guests. Too expensive rate of 21€ per day, so our room was basically 21€ more expensive than planned.
Excellent hotel, which is way above it's three star rating in staff, competence, facilities, comfort and quality. Nothing
It was very clean, there was an extra sofa bed for my children, very quiet, free English newspapers, and free parking There was a terrible smell of sewage in the hallway which fortunately did not enter the room, the shower nozzle was hard. A hot water heater would have been nice to have tea in the room.
Good shower good to have kettle and coffee clean and fresh smell need better tv channels
The staff were excellent - very helpful at al times.
Being near centre of city
Good selection of breakfast and well presented in bedromm. Room very clean and confortable. Bad access to parking although public parking available at 60 meters, but no direct access to the hotel.
friendly staff, great location
English speaking staff Position of hotel Very small rooms
Centrally located, helpful to degree, limited english but otherwise easy enough to get to all the sights. No printer on computer
oui no hair dryer in washing clost
very clean lovely reception staff location very little natural light in the room
Breakfast with fresh product, recently renovated, clean unfriendly personnel, no luggage storage room, no toilet for customers other than the rooms
Leaving There was nothing to like.
Really good value hotel in an excellent location in central Bordeaux. The rooms are a bit small, but more than adequate for a short break.
excellent position. curteous staff. good choice of tv channels. overall many more positives than negatives poorly designed bathroom. no shelf for toiletries. no shelf in shower for shower gel. no loo brush!
Otel yepyeni, tertemiz, tasarimi cok hostu. Annem, babam, ben kalacagimiz icin, bu oteli tercih etmem de suit olmasi cok onemli bir etkendi. Ancak gittigimizde suit denilen oda tiplerinin normal odadan cok az buyuk ve arayi bir paravanin ayirdigi oda oldugunu gorduk. Resepyonist dahi bunun cok "durust" bir tanimlama olmadigini kabul etti.
Otel odasi cok guzel ve rahatti. Her turlu imkanlar mevcuttu. Apart olması nedeniyle odada yemek pisirme imkani oldugundan bazi odalar kotu kokuyordu. Personel bu durumda hic yardimci olmadi. Davranislari cok kotu idi.
Location and value for money - asked for a bright room and got one! Breakfast was very good - nothing to fault
Very friendly staff.
When we checked in we asked for a cab to the airport at 430am to the airport and were told by the front desk clerk not to bother going to the airport until at least 530 si ce it did not open until 6am I happened to know this was not the case but the clerk debated us on this for a while and seemed to ignore our request until we became insistent. Had we listened to her we would have certainly missed our flight. Mostly I don't want to debate MY travel plans I would rather just receive assistance instead of engage in a debate.
Central location, Air Conditioning, room fittings, balcony If we had been driving, it would have been impossible to get the car to the hotel (the hotel is in a traffic free area).
The hotel was very well located in the "golden triangle" of the city. Rooms were small, but very well designed. Breakfast unusual rich for France. The atmosphere of the hotel was very pleasant - especially the paintings in the lobby and in rooms.
location small rooms . . . but it's Europe!
Possibility to make fresh orange juice. Not to be.
comfortable bed and fridge in room Bedroom was very small and shower over bath was constrained and difficult to use.
The hotel was in an excellent location the breakfast rooms were very small and overcrowded so all guests could not eat in breakfast room
Excellent location; friendly, helpful staff with good knowledge of English; nice breakfast. The room was a bit too small.
The low distance from the center of the city, the tranquillity of the room. The fact that there aren't the same services as in an hotel
Great location, and the grand room we had was perfect with children as it had an extra room and lots of space. This room had. Beautiful simple French decor and was very comfortable. There was no meet or greet by staff, and no reception. It is more like a b&b. There are many beautiful chateaus you can stay in which are more typical of the Bordeaux region. However you can't beat the location of this hotel, and the rooms are nice
The location was perfect for exploring the city of Bordeaux. I thought it was a bit overpriced especially since breakfast (which we did not opt for) was an addition 12 EUR / person. Breakfast should have been included for what we paid for the room.
Small B&B in the center of Bordeaux, it is composed of a small number of rooms, so it does not suffer from problems that are typical of bigger hotels. The rooms are clean and of decent size, the environment was quiet and relaxing and the staff was nice and helpful. Due to its nature there is no 24h7 reception and/or service.
clean,excellent bed,well located but parking and finding the location was difficult. Detailed written street directions would be helpful. Not enough toilet paper
The location is excellent. Rooms/bathrooms were very small and there were quite a lot of stairs (no lift). If we had been unfit or very large people it could have been a problem. I was also disappointed that, having booked at least 4 months ahead and requested a quiet room, we were given one overlooking the street. We were able to move to another room the second night which was quieter but the bathroom was even smaller and you couldn't move in there!
location was great the stuff was very pleasent the room was not very clean and there was no soap in the shower
Simple hotel but very tasteful and clean. Small but cosy room with good bed. Location couldn't be better. Excellent and friendly service. Given the price this hotel is an excellent if not the best choice in Bordeaux.
Location excellent. Staff lovely - very helpful. Nice breakfast. Relaxed atmosphere. Small rooms but fine for price and limited stay. Little noisy at night from street but typical of city centre location on a Friday night.
Extremely nice and helpful front desk! Location was amazing. Very well-kept hotel. Room was very small (but very clean). Hotel was within ear shot of building construction down the street that made for a somewhat restless sleep.
Welcoming classy little hotel. Well located quiet street. Clean, nice art work on the walls. Attention to detal. Pleasant breakfast room. Good value breakfast. Rooms small.
The location is perfect! The owner and his wife were very friendly and helpfull. The rooms were clean and the atmosphere was warm and cosy. We were very positive about our stay in Hotel de France!
The owners were very friendly and informative. Very good breakfast. Excellent location
The welcome, the location and the comfort of the rooms
This is a sweet little hotel right in the centre of town run by a wonderfully friendly couple who make it feel more like a b and b than a hotel. Unfortunately the room I had was a bit shabby and the bathroom was tiny. Really tiny. Don't expect luxury.
Quiet location near city centre Rooms are a bit on the small side
Staff consists of one, but in spite of that was very responsive as I had problems with the door to my room and was on the second floor (no elevator & slightly handicapped) so that this one staff member had to leave the reception desk each time. I appreciated their patience I did not ask as I usually do, but was disappointed there was no elevator as now I am slightly handicapped and can do stairs tho it is difficult sometimes and I can't carry my luggage, but the one person staff carried my suitcase so that was a minor problem.
Clean; Convenient location. Over-priced for a b&b; Garish room decor; tv not working; Reception open only from 07:30 to 12:00 and 17:00 to 19:30 in March. Self check-in by telephoning someone for front-door access code.
The Hotel was quite close to the restaurants, shops & town centre Do Not Stay Here !!! We arrived at 13:30 & had to wait until 15:30 to check in. There is no air-conditioning, the room was small, no hair dryer, no safe, no elevator & the breakfast was expensive. The private parking was unavailable (the reason we chose the hotel) & parking was 10 minutes away at 29.00 EUR per night. Street parking was impossible.
Very clean and friendly. Nice informal breakfast. Very convenient for town. Our room was on the third floor (no lift)!!!
Friendly staff, great location, safe, clean and well designed. A little bit noisy
It was very French and I thought the breakfast was reasonable value in the context of how expensive it is to eat out in France. There was no plug in the bath and you had to drag your suitcase up the stairs
Nice location. Freshly squeezed Orange Juice for breakfast. The hotel has no Air Conditioning. The "Garden View" consists of roof tops and a tiny piece of the garden. Bedding at least 30 years old.
Central position. It is a hotel that has been modernised but keeps its traditional French character.Provision for taking breakfast outside in the small enclosed courtyard was particularly attractive. Shared balcony to first floor bedroom, this raising questions of security.
The lady at reception was very kind and helpfull. The rooms could use a renovation, due to this it is not a real 3*. Attention the parking across the hotel closes at 20:00, gives a safe feeling but you should be on time to park the car. Perfect location.
yeri bordo merkesine yakın, yürüme mesafesinde. odalar temiz ve rahat. fiyatına göre çok iyi bir otel. çalışanlar her konuda çok yardımcı. hayır.
Otelde kayit bulunana kadar lobi̇de çok uzun beklemek zorunda kaldik. Otel i̇le si̇stem arasinda rezervasyon geçmi̇ gi̇di̇yor bi̇lemi̇yorum ama ortada bi̇r sorun var.
resepsıyon personlı cok yardımcı oluyor. odalar ferah ve fıyata gore ıyı
Good position very close to the center of the city, nice staff, very good in languages and very kind Wifi wasn't working, toilette broken (we changed room but also the new one had problems), no elevator, breakfast not good at all
Before we travelled I was a little concerned by a review of the hotel that I had read but my friends and I found this to be an excellent value for money and comfortable hotel. The staff were friendly and the self service breakfast was very good
high ceilings, nice wood floors, excellent location, diverse neighborhood. pretty paint color on the outside. guests should be aware that no one staffs the property on sundays, and that you have to call a number given in the window in order to get instructions for access. guests should also be aware that the gentleman who answers the phone professes not to speak english. guests should further be aware that promised wlan does not in fact work, or didn't in august 2010.
Very helpful staff. Had a triple room for price of a single as the hotel was empty. Good door system for 24hr access, basic breakfast but cheap. Flatscreen tv with cable in room. Good location. No directions on email. Only thing I could think of!
Very near to the city.
Was centrally located, easy walking distance to trams, Information Office, Laundry and restaurants. To me was only a 1 star Hotel. The Hotel was very very old and tired plus we were bitten each night by some type of insect.
Basic, but very good value for money. Entry system with door code and prepared keys is very comfortable. Early arrival possible. Breakfast ist very basic, but at least included when booking via internet.