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Location No coffee maker or microwave
The staff was amazing. The valet, front desk attendants, bell boy and room service were all so friendly and helpful. They even made sure our Uber was the right car/driver so we were safe. I cannot say enough about this hotel or the people that work there. Not a single thing. Between the awesome room and amazing staff I will definitely be staying here again.
location and boutique We were not aware of the daily deposit of $117 per day. Told when we checked in... not cool!
Staff was great Room was very noisy. Could clearly hear people in the room directly above. Room was dated; needs an upgrade. Very little pressure in the shower.
Front desk was amazing and helped me locate a lost cell phone I left in an uber. The restaurant staff was amazing and the drinks were best in LA. The room was below average, plugs in the bathroom and most of the room didn't work. The AC was very loud and struggled to keep up with cooling the room. Walls are paper thin could hear EVERYTHING! Floors in the room were fake wood but were really dirty.
Retro rooms, super comfy bed, & comfy robes! First hotel I've been in that had wood/laminate floors instead of carpet. Loved it! Staff was very friendly & helpful!
Staff was first class, offered sparkling wine at check in, were very helpful overall and called me after I left my iPad in the room. Nice area to have drinks and food around the pool. Part of the hotel is across the street which is awkward, looked like converted apartments that felt a bit dingy. Shower didn't work properly and window didn't close all of the way. No coffee machine in room.
rooms, marble surfaces, bed staff generally does not seem to care, except a couple of good people.
Location and Room was great
The staff was stellar.front desk went above and beyond to make sure we were happy. Complementary coffee was good. Location was excellent. Pavilions across the street. Dresser is old and dirty. Neither heater or A/C worked. The weather was comfortable, so not a big deal. Bed very uncomfortable. Chair 50's style uncomfortable. Needs real Reno job....not usual caliber of a 4 star.
valet was surprisingly professional and courteous. The only good thing was the pleasant valet staff. The guy at the front desk had such an attitude, sooo soft spoken , told us our room was not ready after being there at 3:30pm. No Ice machine. I needed ice, they gave some in a laundry bag. trashy.
Location Everything in it.this hotel look like garage and has rate 4*,I can't believe.this hotel without rate according to someone from the staff told me,I think you tricked me about the rate.I have never ever seen as bad as this hotel.