otelin konumu ve hareketliliği beğenildi. özellikle resepsiyon çalışanlarının çok çalışkan ve tüm sorunları çözmeye yönelik olması güzeldi fiyat ve yatak seçeneği olmaması gerçekten sıkıntı yarattı. En azından tüm oteli french bed yapmaları büyük hata bence...
yatak geniş ve rahat, ulaşımı kolay saç kurutma makinası yok, odada çay-kahve ve ısıtıcı yok
Otelin oldukça geniş bir otoparkı ve uzun süreli konaklamalarda abone sistemi var. Bern stadyumuna ve Expo Center'a çok yakın. Şehir merkezine 10 dk uzaklıkta. Otopark geniş olmasına karşın yer bulmak büyük sorun.
Çok düzgün, temiz, Bern ziyaretleri için şiddetle tavsiye edebileceğim bir yer. Şehir merkezi tramway ile 5 dakika mesafede. Lobideki free internet odalarda da olsa mukemmel olur
A clean place to sleep with a good shower. The TV system had only one English channel (CNN), though they advertised many more. The staff was unfriendly and could answer no questions (didn't know where movie theaters were, didn't know about the hotel's room service or restaurant hours, didn't know about the Internet connection, etc. etc.). The only food available was expensive and elaborate.
Great breakfast. Tram stop directly opposite hotel which takes you straight into city centre. Quiet rooms Room was very very hotel with no air-conditioning and window that only opened 10cm
The location was great! It is outside of the city, which was great to keep us out of traffic and the rush of tourism. However, the walk to the city was not far, and on the way, was spectacular views of the city from on top of a hill. Hotel was typical Novotel; no surprises there. Paid parking is a bit expensive, so we were glad we were able to park our car and leave it as a way to minimize parking charges.
Very comfortable room. Queensize bad was outstanding. It's a rare case for a hotel where wc and bath-room are separated. Moreover the latter contains both, a bath and a shower which is very convenient. The planning and furniture are also very nice. The staff is very nice as well. Private parking at good price is also an advantage. Good value for money. Not the center of the city of course, but the connection by tram is very convenient. Suggest they make some kind of guide sign to their parking as it is not very big and you have a chance to miss the entrance easily.
Good location only 20 min walk to city center down a beautiful street overlooking the old city and river.
hotel staff is excellent, location is good: close to the historical part of the city, there was free underground parking during our stay no swimming pool
Accomodatin standards, family friendly There is nothing not to like
Staff friendly, bed comfortable
Great business hotel, right on the tram which in 10 min takes you into Bern, where you can connect to go anywhere in Switzerland. very clean and great staff. room carpet was stained, it is not in Bern city center, and there is nothing nearby for sight seeing, but these are easy to get over.
Excellent sized room, efficient check in, check out - very pleased Menu choice was not that great
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
service, style, class, location
view from the room
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
very comfortable luxurious hotel with easy access to the old town Bern.
Staff was friendly and very helpful
Location Beds are too soft
Great location for access to the train station and the Old town. The reception staff were always friendly and helpful, and the room was cleaned well each day, (although the duvet underneath the clean sheets was a bit nasty). The room walls seemed very thin, and you could hear people in the other rooms all the time. I had a room on the main street side, which was also quite loud at night. Absolutely no facilities, the bed was pretty bad, breakfast costs extra, and frankly for the money it costs per night, it should have been a lot better. Having said that I've stayed in several Bern hotels now, and whilst I love the city and Switzerland, it is always way overpriced for what you get - even when using the bookings.com discounts!
Great location in walking distance from the train station. Our big room was decent looking and clean. Quiet (our room was to the back). Ridiculously expensive Internet and breakfast. Too many smoking rooms and no guarantee for a non-smoking room at booking time (not surprising in what seems to be the smoking capital of Switzerland).
The location was excellent. The hotel is across the street and within view of the train station. The main shopping district and historical attractions are on the same street as well. It is somewhat shabby; there is absolutely no attention to decor. It looks as if the owners bought the cheapest materials available and patched together a hotel. In a nutshell, the room was ugly. It did not look like the photos on the website - ha! Specifically, the glass walkway/bridge in the foyer had two broken panes. The carpet was stained and made of a rough-looking "industrial" material. Countertops were an aqua formica that did not match the cheap tile . The drapes were just hideous. This hotel would be a good candidate for "Extreme Makeover: Hotel Edition." Having said that, the room was clean and everything worked properly - I just wouldn't recommend this hotel to anyone needing a room for a special occasion or to entertain.
Excellent location: close to everything but no traffic noise
It's really close to the railway station. Room is clean.
View over bahnhofplaz (sadly currently a construction site) and big bathroom (at least to those I've seen recently).
Very convenient for station and old city of Bern. good city hotel.
Location of hotel and friendly staff Very slow elevator and a lot of noise from street during a night
Spacious room wooden floor made sound whenever we walked around
Lovely room, helpful and friendly staff and lovely breakfast. Well located for the city. No English TV channel. bbc24 would have been good
1. good housekeeping, good breakfast, good facilities & reasonable price.
Arabelle was a basic, clean and affordable hotel with minimum amenities. Situated in a mixed residential/retail quarter of Bern, it is 15 min walk from the old quarter and the botanical gardens. The european breakfast buffet had the usual breads, meats, cheeses, yogurts and cereals and a very welcome caffine machine. The room was somewhat dated in furnishings which would suggest the price was a little steep as I've stayed in simular hotels in Germany for about a third less cost.
Location: it is 10 minutes walk from Bern station. If it is indicated to go out from the university side's exit of the station it is very easy to find it. Breadfast is just OK but service person was friendly. According to the infromation on the web-site I believed that I could check in at 1:00p.m. We could but there was no receptionist.If you use this hotel several times and know this system there will be no problem.
good location, clean, freindly staff
The staff was very present, nice and helpful.
good value for money, clean, large room, quiet
The value for the money was quite good, at a two-star hotel, one cannot expect too much, but the room was fairly clean and the beds weren't too bad at all. The breakfast was quite good and the windows kept a lot of the street noise out. I was happy to find a city map and attraction guide in the room. The hotel wasn't a bad drive from the center of the city, although for walking it was way too far (about 3 miles). The shower was a bit moldy and the shower door was broken (but we did have plenty of hot water!!). I was really glad we were on the top floor as the wooden floorboards were extremely squeaky and I felt bad for the people under us. There was not abundent parking on the street, we got lucky finding a spot fairly close to the hotel.
distance to city center
perfect location, very exquisite rooms, friendly and helpful personnel don't miss to dine in the restaurant "Yu" with its modern chinese cuisine!!! rate for parking the car rather expensive
The hotel lobby and common areas are modern and nice the toliet seat is leaning on one side, bathroom decor ugly
Room was spacious, spotless and extremely well decorated - lovely view across to town & mountiains. Location was convenient for old town and station. Reception staff was very helpful and very friendly, nice bar for drinks at end of day There is some refurbishment work currently at the hotel and this led to loud drilling on our arrival day in mid afternoon. Housekeeping failed to refill bathroom soaps, coffee / milk more than once but did react very quickly when this was pointed out. Only other thing we didnt like was the habit of reserving tables and stools in the bar in the evening. You would return to the hotel for a nightcap and find up to a third of tables empty with reserved signs. Often these remained empty till closing - smacked a little of putting corporate guests ahead of individuals.
Very nice location, good service, and hospitable staff
the place !
Nice room, friendly staff, really felt welcome
Rooms were small. the air conditioning was poor and leaked in the room, location was great, room wasnt ready at check in time.
The hotel room was good and not small taking into consideration swiss standards. The breakfast was very reasonable and the dinner in the hotel's resturante very pleasant. The location is fantastic, 5 minutes on foot to city center. Parking space and internet were too expensive. For internet I used cell phone connection and it was almost 10 times less expensive than what the hotel was charging. For me that is absurd!
nice staff; good information; quiet area (no street noise)
The breakfast was good. Free Internet Staff was not very helpful.
Wonderful hotel next to a tram stop that takes you downtown and to train station. Rooms were efficient and clean, staff was wonderful, and breakfast was great. Room did not have A/C and the windows open in an unusual way, so cooling the room down was hard. Not ususally an issue, but we were there when the weather warmed up.
clean after renovation too small for a family of 4 people, no privacy in the bathroom
There was only 1 pillow and it was not comfortable enough for me...
otele ulaşım çok kolay,sessiz,temiz,resepsiyonist güler yüzlü ve sabırlı çünkü bütün sorularıma(ulaşım ve gideceğimiz yerler ile ilgili) nazikçe cevap verdi,kahvaltı güzel.Fiyatlar uygun.İsviçre'de kaldığımız diğer otellerden farklı olarak,ödemeyi, otelden ayrılırken aldılar.bu hoşumuza gitti.
Temiz kolay ulaşılabilir fiyatı uygun bir otel Yok
Konumu cok uygun,personel guleryuzlu ve yardimsever
Very nice and clean place! Good location right in the heart of the old town!
Very good reception arriving after midnight.Good beds and breakfast and very central location The bar closing on Sunday, automatic beverage boxes out of order.
Convenient, clean, recommendable
Clean, near the station，the breakfast is good No wifi in the room
Location and helpfulness of staff. General feel of the room was very disappointing. Difficult to think of this as a three star. Coffee machine had no water.
Free use of the internet/central location Room extremely small for a single room but comfortable.
Central location. Room was modern, clean and comfortable. Staff extremely friendly and helpful. Amazingly good free facilities which was a nice surprise (games room, internet room, tea/coffee room, tv room, fitness room, rooftop terrace).
Very conveniently located to the train station. Good breakfast. The beds were terrible--the linens were rough. The room was sterile, with no character.
location right in the center of the city fairly small rooms, facilities
Our room had a balcony, had on-site washer and dryer, breakfast was good and the breakfast staff friendly. No air conditioning so we left the window open at night and we awakened by street construction/trash collection noise early in the morning. The laundry on site is great but is only one person at a time and if someone leaves their stuff then no one can use the washer/dryer so you have to wait around.
Very central, could catch a bus from railway station, could walk everywhere while in the city No fridge, no lift, very basic
Very old room, bath room looks clean, but found cockrocahs on the wall and on the room table. WiFi did not work. Dust in the closet.
The location and the price Guests going to bed late and very noisy. It could have been a one-off but someone managed to open the door the door to my room after midnight giving me an almighty fright (I was asleep) although they apologised. Why did their key work???????
Nice location in centre of Bern. Warm welcome, good room. The bar of the breakfast is not the best.
perfect location, friendly personnel, rooms are clean, free WiFi in rooms
Good location in Bern Downtown.. Rooms are clean... The hotel is located in a nice area in downtown..
nice staff, nice atmosphere and the rooms were comfortable
It was centrally located. The hotel was not value for money. For the money we paid I would have expected better service and better accommodation.
Good accomodation,value for money There was a tall woman at breakfast room,she was looking very angry and nervous all the time,although the breakfast was so great ,we could not feel comfortable when we eat because of her.I think she does not want people to eat!!
herşey çok güzeldi herhangi bir negatif birşey yoktu
Very good location, right in the middle of the old town.
good location poor breakfest, not cleened room after first day, dosnt work internet on the room
We were made to feel very welcome when we checked in. Very friendly and helpful reception staff. The hotel is situated in an excellent location close to the train station and to shopping and restaurants. It is in a very quiet location and our room very well appointed. The breakfast buffet had a good variety of food and the staff attentive and friendly. A most enjoyable stay.
- the double room is very little, but for one night is ok
the room was clean and all necesary amenities were available. the location is a touch too far from the railway station.
Central Location, Modern decor, good breakfast selection, comfortable room
the bed cover, thats it noting more. it would not be possible to offer less of a servive. Platic flowers the joke of old apples «bitte bedeinen sich» is a joke. Hotel staff, just doing their job, for me a hotel visit should be an «erlebnis». Plastic flowers, served coffee (you could save the personell and leave a nespresso machine at least good coffee, hey wers talking about an 4 star hotel not an hostel.
best location for old bern nothing
Well located, comfortable hotel with good breakfast and excellent discounted restaurant for hotel guests plus free internet access. Appreciated having fridge and electric jug to make a cup of tea in room. Room facing street was noisy at times from people in the street and servicing of nearby supermarket early in the morning. Increase in room rate for Monday compared to weekend was excessive.
This hotel is first class, but a bit expensive.
The staff is nice and the French benefit is a free ticket for 2 1/2 hours of pleasure in the BernAqua spa. Connection to the centre of the city is good, just 8 minutes by train that goed frequently. Prefab boxes, noisy, small and definitely overprized. You have to find the hotel through a labyrinth in a underground parking garage. It do not understand the good review of other visitors. This is the first time that I felt misleaded by the review on Booking in 7 years!
It is located next to a shopping mall and we found it very convenient. For Japanese, it was another convenience to find a Ramen shop there! The room was also very clean and comfortable for us. If you do not need luxurious facilities, this hotel must be the best option at very reasonable price. We were really satisfied. Only disadvantage might be its location a few stations away from Bern startion.
The staff was very pleasant and helpful, willing to answer all questions. The room was comfortable & clean. Easy access to Train transportation.
Great location right in the most modern Shopping Center of Europe with an unbelievable Aqua Park with wellness facilities.
Cleanliness of room. Cheap parking available. Languages spoken by reception staff. Reserved Queen-size bed but were given twins. Breakfast poor for the price (not American breakfast as advertised). Address did not appear on TomTom, so was very difficult to find.
All in one shopping spa destination Knocking of door in the morning
Convenient access to city centre via train stop and bus station opposite. Shopping centre attached to the hotel with good range of shops and eating places. Cost of breakfast and garaging for car were not included in price. As it is used as a business base for many people who do not pay their own hotel expenses was therefore very expensive for tourists, ie us!
Hotel is part of a shopping center and gives access to a water center. Nice choice for the breakfast
Good service at the reception; proximity of shopping center & Bernaqua air conditionning not easy to set
Excellent attitude of personnel, nothing was really a problem, for example early breakfast at 6AM, electric outlet adaptor for use in the room or parking after check out. Space for parking cars is a bit narrow.
close to city transportation
everything except of the pillow uncomfortable pillow otherwise great!
almost good. it didn't work my visa credit card, so i paid by cash. it was a little distant from central rail station.
My husband and I chose the hotel through internet and we hoped to find it as described. As soon as we entered, we could feel it was Ok - we were given a warm welcome by the staff, the hotel and the room had an extraordinary smell of cleanliness. The lavish morning breakfast rounded it all. The hotel boasts of a quiet area in a busy city. We would certainly choose it again on our next visit to Bern. Keep it up! Thee was nothing we didn't like as we felt comfortable throughout our 6 day stay there.
Staff very friendly and helpful. Hotel unpretentious but clean. Great location for football stadium. Some sort of tea/coffee facilities would have been good.
location - easy access to the city centre and is very quite the resturant is closed at that night and no eating place nearby
Large rooms. Close to city centre but also in quiet street. Parking is hard to find even if hotel isn't full. After we booked in, I never saw any of the staff.
The staff were very receptive and informative
helpfulness of the staff and quiet location comfort of bed and towels
Proximity (5-10 mins walk) to all major Old Town attractions, shopping and transport as well as charming attempt at the true Belle Epoque style felt throughout the hotel and the rooms. Also a bowl of fruit and a welcome hand-written note from the owners was a nice touch. There is a nice and relaxed restaurant on the ground floor/terrace level which is very pleasant for a quiet coffee in the morning or late dinner/drinks in the evening. It is a boutique-style Old Town hotel but it does feel a little "tired" and is edging more towards the 3* rather than 4* hotel. Facilities are very basic, as is a very expensive (CFR 21) buffet breakfast and room cleaning service leaves a lot to be desired for. Room prices are comparable to other 4*-5* hotels in Bern but offer very poor value for money.
Really nice place, extremely kind staff.
Friendly staff and good location Only one person of staff was working at reception and restaurant (at the same time)
Wireless LAN The rooms I was in was a bit oldfashioned, and not suited for the business traveller (very small table to work on)
I myself am in the hospitality sector, and my expectaions on a hotel on one of the main streets of Bern were the "regular touristic stuff", however the two concierges I dealt with, the front desk personel and the rest of the staff were more than friendly and helpful all the time.. For example, when we went to have breakfast 5 minutes after the buffet was supposed to close they did all for us to enjoy our teas ans latte capuccini as well as the full buffet (excellent pancakes and also the parmiggianio was great).
upon arrival they had a very nice and amusing jazz concert...good music and very nice "ambiance"...
everything - Actually, we think you have under-rated the hotel in your website. it is fantastic and the staff are all very friendly, welcoming and very helpful. Hotel has great ambiance and location is great!!!
I had visited the hotel in the 90s when it was a bijoux of beautiful original art nouveau antiques. Now it is ugly and full of second rate flea market objects. What a disappointment!
I enjoyed the good service and the friendly staff. However, the hotel is quite small with smallish rooms and a small stairway. The lift was useful to get the luggage up. The double glazed windows were needed to keep the street noise down. The room air became stuffy overnight. I liked the Art Deco room decor. Breakfast was expensive, but so was everything in Switzerland.
The Sunday evening concert
The staff was very friendly & they upgraded us to a suite which was lovely
Nice staff, clean room. Everything is reasonable It is not so easy for me to find the hotel.
Very central position No porters to carry luggage
Convenience to railway station No
it is clean and well situated the carpeting of the stairs leading down from the 1st floor